FranklinCovey Video Integration into CAMT

Transcription

1 FranklinCvey Vide Integratin int CAMT Facilitating the FranklinCvey Insights n Demand Activities The FranklinCvey Insights Vide clips and activities have been added t the designatin materials t link real-life stries t industry-specific activities and duties. Each FranklinCvey Activity is annunced in the Instructr Guide. The FranklinCvey package includes: 1. A secnd spt where a narratr intrduces the tpic 2. A 4 t 10 minute vide 3. Tw t three cncept questins that immediately fllw the vide t insure the students have gtten the message f the vide 4. An industry-specific small grup activity that applies the cncept t daily activities 5. A final Resurce Page that summarizes the key learning frm the FranklinCvey material Each Instructr will be given access t NAAEIs Learning Management System (LMS) t access the Vide clips. Fllw these steps fr successful use f the materials: Play the intrductin click Next Play the vide click Next Click n each f the three cncept questins that review the vide itself. As each questin appears, ask the students answer these as a class Refer t the Instructr Guide and break the class int small grups r partners t cnduct the activity applying the cncept t the wrkplace Click Next t clse the activity by reviewing the Resurce Page prvided in the Cvey material. Preview and practice the FranklinCvey vide activities befre class s yu are cmfrtable with the flw f the technlgy and the lessns t be taught. Remind the students that they have access t the FranklinCvey CAM activities and a library f 66 nline curses cvering the fllwing cmpetencies: Business Acumen Cmmunicatin Cnflict Management Custmer Fcus Executin Innvatin/Creativity Managing Change Perfrmance Management Persnal Prductivity Prblem Slving Strategic Leadership Talent Develpment Team Building Trust/Integrity Visin/Purpse January 2014 Page 1

2 Empathic Listening Activity CAMT Mdule Interir and Exterir Maintenance and Repair (Curb Appeal sectin) Expected utcmes fr CAMT student: understand that Curb appeal extends beynd just picking up trash practice respnding t pssibly difficult situatins express understanding f and respnd t rt issue, instead f emtins Instructr: Play the Cvey vide Empathic Listening beginning with the Objectives intrductin. After listening t the vide, answer the three cncept questins as a class encurage the students t ffer their persnal takes n the lessn pints. Break the rm int partners and ask each set t cmplete the fllwing: Practice with a partner building an empathic cnversatin with ne f the fllwing: 1. A resident angry that their service request will have t wait till tmrrw. 2. A resident cnfused abut having t wait fr a needed part t reslve their service request. 3. An emplyee wh is trying t tell yu abut an uncmfrtable resident encunter 4. A cwrker wh has a new task and unsure hw t prceed Allw 10 minutes fr cuples t experiment with empathic listening and ask fr tw partners t share their impressins f bth speaker and listener. Refer t the Resurce Page t reinfrce the critical cncepts. January 2014 Page 2

3 The Ultimate Questin Activity CAMT Mdule: Interir and Exterir Maintenance (Make Ready Maintenance sectin) Expected utcmes fr CAMT student: Understanding that maintenance can help turn a mve in t a renewal by prviding service that creates prmters Identify areas that a CAMT hlder can decrease lease expiratins and imprve ccupancy rates Increased awareness f maintenances rle in resident retentin Instructr: Play the Cvey vide The Ultimate Questin beginning with the Objectives intrductin. After listening t the vide, answer the three cncept questins as a class encurage the students t ffer their persnal takes n the lessn pints. Break the rm int small grups (3-5 members) and ask each set t cmplete the fllwing: 1. List several bad prfits in yur area f respnsibility that can turn a lyal resident int a detractr. 2. Make a list f the 5 things yur prmters wuld say abut yu r yur staff. Wh are yur prmters? Allw 10 minutes fr grups t make their lists. Ask several grups t share their answers. Refer t the Resurce Page t reinfrce the critical cncepts. January 2014 Page 3

4 Trim Tab Activity CAMT Mdule: Electrical Maintenance and Repair Expected utcmes fr CAMT student: Increased awareness f rle in Resident retentin, acquisitin View small activity (example: use f Lck ut Tag ut) and it s result in the big picture (example: increased prductivity due t lwer accidents) Instructr: Play the Cvey vide Trim Tab beginning with the Objectives intrductin. After listening t the vide, answer the three cncept questins as a class encurage the students t ffer their persnal takes n the lessn pints. Break the rm int small grups (3-5 members) and ask each set t cmplete the fllwing tw-part exercise: In Part One - Select three f the nine psitins belw. Wrk in yur small grup t describe hw each member f the nsite team can be a trim tab. Prter Maid Make-Ready Painter Maintenance Maintenance Supervisr Leasing Agent Assistant Manager Manager In Part Tw Each grup member shuld identify their rle frm the abve list and share the ne great thing yu wuld like t accmplish. Allw 10 minutes fr grups t make their lists. Debrief enugh f the part One answers t cver all n-site psitins if sme rles are nt discussed, prvide trim tab slutins as a whle grup. In part Tw - ask several individuals t share their answers. Refer t the Resurce Page t reinfrce the critical cncepts. January 2014 Page 4

5 COPA Airlines Activity CAMT Mdule: Appliance Maintenance and Repair (This activity serves as a very gd day pener t wrap up all cntent and can serve as a bridge t the curse review.) Expected utcmes fr CAMT student: Aid in identifying prperty gal(s) fr entire team (Including Leasing and Maintenance Teams) Increase awareness f hw tasks add up tward meeting that gal Instructr: Play the Cvey vide COPA Airlines beginning with the Objectives intrductin. After listening t the vide, answer the three cncept questins as a class encurage the students t ffer their persnal takes n the lessn pints. Break the rm int small grups (3-5 members) and ask each set t cmplete the fllwing: In small grups, use ne f the gals belw and describe hw each member f the team can assist with strategies t meet the gal. 25 make-readies in 25 days 85% renewal capture 24 hurs service rder respnse Implement a preventive maintenance plan 95% Resident satisfactin rating N wrk site injuries Be sure the grup addresses all n-site team members and their individual rles in accmplishing the sample gals. Allw 10 minutes fr grups t make their lists. Ask several grups t share their answers. Refer t the Resurce Page t reinfrce the critical cncepts. January 2014 Page 5