Customer Feedback Summary

Transcription

1 Customer Feedback Summary Of 289 customers surveyed, 155 responded Value 97% Professional & Organized 96% Project Manager Professionalism 98% Concern For Needs 99% Sales Solutions 98% Quality: Workmanship/Materials/Crew 95% Follow Up 94% Clean & Safe 90% Communication 91% Likely to Recommend 93% Recent Reviews & Published Comments Dan B. Adel, IA Oct 25, 2018 The crew was awesome! Would highly recommend! relies on our behalf of in West In this report, has Dan H. Cedar Rapids, IA Oct 22, 2018 I was drawn to the James Hardie cement siding product from its reputation of a quality product. When I needed to reside my house I looked to the James Hardie website a recommended installer and I chose because of their Elite Preferred Contractors status. I believed they would... Page 1 of 6 report. Visit more about.

2 Steve B. Adel, IA Aug 31, 2018 William F. Jul 25, 2018 Brian C. West Jul 18, 2018 Terry P. Altoona, IA Jun 21, 2018 Jim C. Jun 01, 2018 They did a professional job and did what they said they would in a timely manner. These folks were awesome to work with and we are so happy! We would definitely not only recommend them but use them again as well! Nate, our project manager really kept on top of everything and the crew worked during some really hot conditions, but still we always kind and courteous! replaced some of our siding, painted our house and trim, and put on new gutters. We were impressed with the cleanliness of the job site during demo, which is important to us because we have young children who like to run barefoot, friendly crews who tolerated 50 questions from our... Nick is the salesman and the representative that I dealt with. He was courteous, kind, and I felt we got a good deal. He treated me good. The crew was courteous and did a good job. We still have a few things to get taken care of, after the stonework is finished. Nick is on top of it. You couldn't ask... We researched a number of contractors our Hardie Plank siding project. We ultimately chose Superior Exteriors their professionalism, integrity, and design recommendations. relies on our behalf of in West In this report, has Tigran G. Apr 16, 2018 Great job! Page 2 of 6 report. Visit more about.

3 Ryan M. Van Meter, IA Apr 09, 2018 Kurt M. West Apr 03, 2018 Alan S. Johnston, IA Feb 23, 2018 Galyn W. West Feb 13, 2018 Pat M. Feb 08, 2018 Stan T. Nov 08, 2017 Great Experience! I was very happy with the job that they did. We found Superior at the Fair 2017 and had never heard of them prior. We sought approximately 8 bids our project as it was going to be very large (remove and replace roof, siding, windows, deck). Ryan arrived to start the bid process and we thought we knew what we wanted already. His vision... was very professional but yet personable. Enjoyed working with Ryan. Had zero problems with any of the workers. I still have outstanding problems. In general we have had issues. We are very pleased with the work, professionalism of the workers, and overall the value that we paid. After several outgoing calls to other vendors, we found that Superior Exterior heard what we wanted and stayed with in our budget while not failing short on quality products (James Hardie Siding). relies on our behalf of in West In this report, has Page 3 of 6 report. Visit more about.

4 Bruce M. Newton, IA Oct 25, 2017 Steve W. Oct 25, 2017 Jerry S. Oct 19, 2017 Bruce G. Aug 15, 2017 Mike W. Norwalk, IA Jun 01, 2016 Tom G. May 13, 2016 I had a very satisfactory experience with Superior Exteriors. The sales representatives took their time examining our home bee they made any recommendations. The price they quoted on the Hardiboard product was very competitive. The crew they sent to our house was very competent. They were hard... They did a really good job. The crew worked really hard and got it done relatively quickly the size of the project. The sales person is very nice but he has not got back to me with my texts and phone calls. I am still waiting on some things and it has been about a month after the project was complete. We are very happy with. They did a good job and are very easy to work with. They were very helpful when we needed some ideas on the front entry way and gap space! They did a good job. The workers trampled over some of my wife's flowers, but they made up it by not charging something else. besides hardie plank siding, we added stone to our home. and we put on a deck and gutters were replaced. i'm a detail guy, so it took several months to choose materials and colors. there are many options, and the salesperson did an excellent job of working through everything with me. the installation... relies on our behalf of in West In this report, has Page 4 of 6 report. Visit more about.

5 Kiley M. West May 08, 2016 Jim S. May 05, 2016 Dick W. Apr 25, 2016 Jay R. Carroll, IA Mar 22, 2016 Tom C. Granger, IA Feb 22, 2016 Greg L. Oct 27, 2015 We met with several different contractors bee choosing. They had a unique way of installing the siding that was major factor choosing Superior. We were also impressed with our salesperson Ryan, extremely helpful and personable. Ryan Young he was very professional and prompt. We felt really comtable working with him. They do excellent work and I like them a lot. They did a fantastic job. I would highly recommend them. The material used to side our house was superior to the choices we received from other company's. The crew we had doing the work was a great crew and did a superb job. Everyone was professional from Brian who came out to give us a bid and show the product to the crew working on our job site. I would... Im very happy with it! They did a great job! relies on our behalf of in West In this report, has Page 5 of 6 report. Visit more about.

6 John R. Aug 24, 2015 David K. Johnston, IA Jul 17, 2015 COMMENT Additional Comment Jul 06, 2015 COMMENT Additional Comment Jul 06, 2015 Our house looks new. The craft work looks like it will last a long time. I've been involved in many commercial and residential construction projects and this was the best experience with contractor and subs. They permed exactly as described during sales. Subs were inmed of job requirements and followed through. Project managed well and I believe sales/project manager... I was most satisfied with the time in which it was completed, they were in and out. They all did a great job. relies on our behalf of in West In this report, has Page 6 of 6 report. Visit more about.