Sustainability Report

Transcription

1 Sustainability Report

2 Content 1. A word from the CEO 5 2. Company profile Meet Mosa Vision, mission, and core values Active across the world Mosa from the past to the present Proven sustainability Mosa s sustainability strategy Sustainable design Responsible production Healthy people 32 Case ProHealth Care Cancer Treatment Facility Designing sustainable tiles A favourable environmental profile Pure raw materials Solutions for sustainable buildings Sharing knowledge = multiplying 46 Case Wijnhavenkwartier The Hague Responsible production Raw materials: from clay to tile Energy: the Trias Energetica concept Emissions: there is something in the air Water: towards a closed cycle Recycling and waste: a challenge Healthy people Good employment practices Training and development Health and work safety About this sustainability report 74 Appendix I Corporate structure and financial indicators 77 Appendix II GRI Index 81

3 1 A word from the CEO

4 1 A word from the CEO We are happy to present you the second Mosa sustainability report in which we will inform you about the steps that Mosa has taken regarding sustainability. One and a half years have passed since the publication of the first edition. That may seem a long time, but we have been working hard. In a time of less favourable market conditions, particularly in Europe, Mosa has invested time to reflect on its past, present, and future. The interest from the market for the sustainability theme is undiminished and keeps rising, even in times of recession. Such times invoke creativity and innovation. The share of renewable buildings in the total building sector doubles every three years. Therefore, sustainability is again firmly anchored in our vision: Signature Surfaces for Life. The words for Life in themselves convey the message Sustainability is one of the five pillars in the Mosa mission, together with people, products, service, and innovation. And in fact, these cannot be considered separately from one another. This report is about sustainable design, responsible production, and healthy people. The design, development, and production of Mosa tiles all take place in Maastricht, close to the raw material sources and near major key markets and architecture centres. The crosspollination between our customers from the creative industries, our own designers, and technologists is very intensive. This interaction is a source of designs that are inspired by trends in design and architecture. In creating the resulting products, we benefit from the craftsmanship and many years of experience making ceramic products. Mosa can therefore continue to push the limits of technology and remain at the forefront of material innovation without compromising quality. Mosa is convinced that there will be a lasting preference for sustainable product solutions. These solutions contribute positively to the indoor climate in buildings, and thus to the health and welfare of its users. After all, people are the most valuable resources in buildings. The same holds true for Mosa itself. Work safety is a key focus area in our strategy. In the Mosa Safe campaign the focus is placed on safe behaviour by employees and visitors. All work methods and procedures are reviewed once again and made more stringent if necessary. Cradle to Cradle remains the guiding principle for our sustainability policy. At the start of 2016, the Cradle to Cradle Silver certificates for the ceramic façade system were renewed, and at the start of 2017, those for our wall and floor tiles, including the μ [mu] series, was renewed. And our journey continues. If we realize our ambitions in the area of circular material flows, a next step may be within reach. All this is only possible thanks to the combined efforts and loyalty of you, our customer, partners, and employees, day in and day out. I wish to thank you all for what we have achieved together: beautiful, sustainable projects that maintain their quality over the years. I also wish to invite you to continue together along this path in the coming years. Mosa is ready! Remon Veraart CEO Royal Mosa 6 7

5 2 Company profile

6 Mosa in numbers For 133 years, Mosa has been based in Maastricht, the Netherlands Mosa produces 6 million square metres of wall and floor tiles per year Mosa's annual turnover is 101 million euros (2016) Mosa employs 600 people 15 employees work continuously on the development of new tiles and tile systems Nearly 100 per cent of the collection is Cradle to Cradle certified 3000 items are available from stock in the company's own warehouses Continued availability is guaranteed until 2040 for the Dutch social housing collections Our products can be found worldwide in more than 50 countries 10 11

7 2.1 Meet Mosa Mosa is a Dutch tile manufacturer based in Maastricht. Since 1883, ceramic tiles have been designed, developed, and produced here, always with respect for people, the surrounding area, and materials. Mosa is international in character and looks to the future. 600 Mosa employees translate their passion for ceramic into tiles for walls, façades, floors, and patios every single day. Through this dedication, Mosa enables its customers to create their own signature design. The result is a timeless, durable, and sustainable building design that effortlessly withstands the test of time and ensures that future generations can enjoy it too. Mosa focuses primarily on the international professional construction market. In the Netherlands, residential developments form an important market segment. Mosa Facades and Mosa Systems also are part of the Mosa group. They work closely together with customers developing innovative ceramic system solutions. The head office and factories are located in Maastricht, the Netherlands. Mosa also has locations in various European countries and in the USA. Our products are marketed in over 50 countries on four continents. With our history, craftsmanship, and advanced production technology in ceramics, we continuously create a wide range of unique and distinctive products that are recognized by the market. The many awards for design, functionality, and sustainability attest to this. As the only Cradle to Cradle certified tile company in the world, we are determined to create products with consideration for the environment and for future generations. Mosa, a completely independent company, is owned by the Dutch private equity firm Egeria. The supervisory board functions as a sounding board and regulator. Characteristic of the Mosa organization is the flat structure, which keep lines of communication short so decisions can be taken quickly. This also applies to decisions regarding sustainability, which are taken by multidisciplinary teams whenever possible. A steering group comprised of the CEO, technical director, commercial director, and sustainability manager monitors the strategy. An overview of financial indicators and the company structure can be found in Appendix I

8 Royal Mosa organization chart with the place of sustainability therein Management Board Remon Veraart, CEO Quality, Health, Safety, Environment Ronald Dijke, Manager QHSE Management Board Baer Adriaens, Chief Financial Officer Management Board Hennie Muller, Chief Commercial Officer Management Board Joris Goossens, Director Operations Management Board Remon Veraart a.i., Director HR Sustainability Dorien van der Weele, Manager Sustainability 14 15

9 2.2 Vision, mission, and core values Vision Signature Surfaces for Life Signature By using Mosa, the building reflects the customer s signature - this signature makes it personal. We stand behind what we deliver and deliver up to our promises. The products that we deliver are recognized by the market as extraordinary - they carry a Mosa signature. Surfaces We do not just deliver tiles, but offer a solution to cover a surface. We interpret surfaces in a broader sense, including floor, wall and facades Life Our products are durable they last as long as people have a use for them, up to life-long. We provide surfaces to enhance the customer s living environment. Our products are crafted in a sustainable way with consideration for the life of generations to come. Mosa surfaces installed throughout the years continue to be contem- porary they are contemporary for life. Mosa has a long tradition and a promising future: we are in it for the long haul. Mission Be the reference in enhancing natural beauty with desired functionality, delivering timeless ceramic surfaces. Our mission is built on the following five pillars: 1 Passionate people that go the extra mile We are passionate about what we do. We take pride in our long history, rich heritage, and being part of the future. We are committed to exceeding our customer s expectations, and going the extra mile. 2 Products that look like no other Our products distinguish themselves from the overwhelming number of alternatives that are available in the market. Our products are like a family with close ties, and carry the same DNA. 3 Service that is second to none We aim to achieve a service that is second to none within our industry. It will leave the customer no other choice than to choose Mosa. 4 Innovations that add value We innovate to add value for our customer and not just to demonstrate our technical capabilities. Our customer can be the architect, the developer, the contractor, the tile installer, the distributor or the consumer. In the end, our customer will only invest in innovation if it adds value. We continually review our internal processes from our customer s viewpoint. The question whether this adds value for our customer is a recurring question that keeps our focus on continuous improvement. 5 Sustainability for generations to come Sustainability was, is, and will remain an important part of our company. It is explicitly stated as one of the five pillars, and implicitly covered by words as life and timeless. We realize and accept our responsibility towards the environment today and in the future. We want to contribute to a cleaner environment, and weigh our sustainability efforts with the economic viability of accessible technology. Our decisions for sustainable solutions will be based on the added value for all our stakeholders, keeping in mind generations to come. Every day at Mosa involves working as part of a team; a team I truly consider family. We work together in a collaborative, value-driven environment, helping our customers and creating longlasting relationships. Kaitlyn Leonard Market Manager USA 16 17

10 The core values are the articulation of how we treat each other here at Mosa Core values Mosa s company culture is expressed by three core values, which the employees know and understand and which guide daily activities. Achieving results together We are one team driven to create value for our customers, together. We work safely and responsibly. Mutually, we search for solutions, and coach and support one another. We celebrate our successes. Building on trust We give each other the space and trust to take on responsibilities. We discuss mistakes openly in order to learn from them. We welcome constructive feedback. We make clear agreements and live up to them. Innovating and improving Innovating and improving are part of our DNA; it s what makes us extraordinary. It s what we do for all five pillars of our mission: people, products, services, innovations, and sustainability. and how we continually work together towards the achievement of our goals. It is especially in the small things in the day-to-day tasks that I experience the core values. Daisy Seuren International HR Advisor 18 19

11 own organization agent/distributor Mosa 2.3 Active across the world Mosa is well represented in more than 50 countries, both in Europe and beyond. In 2016, Mosa expanded its sales activities both in the USA and in Europe. The Netherlands and northwestern Europe remain the most important home markets. Mosa attaches great importance to close cooperation and is happy to offer you support where possible. This is why we have our own support services in ten countries, including all the major European countries and North America. For local support in other regions of the world Mosa has a network of partners (for example, in the Middle East). This means that Mosa can always provide on-site follow-up for your project

12 2.4 Mosa from the past to the present 2014 Cradle to Cradle Innovator of the Year Award 1883 Founded by Louis Regout Mosa changes hands several times: Thyssen Bornemisa Group, DSM, Redland, Alfa, Fin Riwal Group 1995 Hiving off from Mosa Porselein NV 1996 ISO Koninklijke Mosa 125 jaar 2009 First Cradle to Cradle tile certificates Opening Flagship Store Maastricht (NL) 2015 New Board of Management 1997 Spin-off Koninklijke Mosa bv 2010 Founding Mosa Facades and Mosa Systems 2016 Opening new head office Mosa USA NYC (USA) 2005 New growth strategy Egeria 2011 Mosa Cradle to Cradle Chartered Company 1957 Opening floor tile factory in Maastricht on 30 December year anniversary: Mosa becomes Koninklijke Mosa 2006 Opening XXL factory 2007 Start Sustainability Strategy Opening Flagship Store Amsterdam (NL) 2012 Cradle to Cradle façade system ISO certification Opening Flagship Store Frankfurt (D) 2013 Opening newly built Mosa warehouse Beek Opening Flagship Store London (UK) 22 23

13 2.5 Proven sustainability Compliance and certificates Mosa has a number of certificates that underscore the sustainability of the company and the products. Environmental Management System (EMS) Mosa works in accordance with the strict environmental laws and directives of the Dutch Government. In addition, Mosa is ISO 9001 and ISO certified. More about quality and standards on mosa.com Product sustainability certificates Mosa tiles are Cradle to Cradle Silver certified and have been awarded the Dutch DUBOkeur accreditation (certification for sustainable construction). In the download centre you will find an overview of the most current certificates. Visit the download centre at mosa.com Memberships Mosa is a member of: Dutch Green Building Council (DGBC) UK Green Building Council (UKGBC) US Green Building Council (USGBC) German Sustainable Building Council (DGNB) On mosa.com you will find an overview of the building certifications Mosa tiles play a part in obtaining, such as LEED, BREEAM/BREEAM NL, DGNB, and HQE. More about building certifications on mosa.com 24

14 3 Mosa s sustainability strategy

15 3.1 Sustainable design Beautiful products, which are produced responsibly and contribute to sustainable buildings, developed with Cradle to Cradle as a source of inspiration: that is sustainability at Mosa. The key focus areas in our policy can therefore be summarized as follows: sustainable design, responsible production, and healthy people. Mosa s guiding principle for product development is to bring out the true quality of ceramics. To do this the Cradle to Cradle principles are used: a positive, comprehensive approach to sustainability that inspires innovation. Pure raw materials without adverse effects on people or nature form the basis. The main constituents of ceramic tiles are clay and sand, natural raw materials that are present in abundance in nature. Pigments and glazing only make up a small share of the total tile weight, but they are very important for the functional and aesthetic characteristics of the tile. At the same time, here lies the biggest challenge in terms of safety for people and the environment. Our self-developed recipes are analysed and evaluated independently for toxicity and the emission of harmful substances during and after use. The Cradle to Cradle criteria for these assessments are many times more stringent than the environmental legislation. Recycling is a contemporary issue. The material cycle in our factories forms a nearly closed loop. Our production spoilage is ground by an external party and used again as raw material for tiles. That reduces the required baking temperature and avoids waste. Moreover, we use materials that are a by-product of the glass and stone industry. Recycling of used products ( post-consumer recycling) is still not commonplace in industry. Like other ceramic building materials, used ceramic tiles are recycled as granulate for road construction. In Cradle to Cradle this is considered downcycling. Our ambition is to develop product solutions that actively contribute to circular buildings and areas: or upcycling. Finding technical, logistical, and financial solutions for which there is an added value for end users and our processing partners is a challenge we are continuously working on. Our Cradle to Cradle façade system and Mosa take back are a positive first step in that direction. Cradle to Cradle, the concept that originated with chemist Michael Braungart and architect William McDonough, is based on three principles: conserving raw materials ( waste equals food ), using renewable energy, and promoting diversity. The Cradle to Cradle vision entails bringing the quality of products and processes to such a level that they have a positive impact on people and the environment. This is instead of optimizing linear flows of goods and existing production methods ( less bad ). The ideal Cradle to Cradle product has added value for the user, is safe for those who come into contact with it, and is also economically as well as ecologically profitable. The product certification programme is the way to attain this. There are certificates on several levels, from Basic to Platinum. During certification five aspects are assessed: a product s raw materials, its recycling potential, the use of renewable energy, water management, and social responsibility. Cradle to Cradle certificates are issued by the Cradle to Cradle Products Innovation Institute in San Francisco, USA. Certificates are valid for two years. More information and videos about Cradle to Cradle and sustainability can be found at and

16 3.2 Responsible production Producing ceramic tiles is an energy-intensive process. The raw materials are compressed and then fired. This changes the material properties of the clay and creates a dimensionally stable, colour-fast, and sustainable ceramic product. Wall tiles are given a layer of glazing to ensure that the surface is waterproof and chemically resistant and to colour them. Glazing is a glasslike layer made up of reactive raw materials (feldspars) that have been premelted into a frit and a small amount of inorganic pigments. The energy intensity of the production process is mainly caused by the high kiln temperatures that are required. To achieve them natural gas is used as a thermal energy carrier. For energy management, Mosa works according to the Trias Energetica concept. In recent years, various projects have resulted in considerable energy savings. Mosa currently already uses 100 per cent green power. Our ambition is to have made the transition to sustainable energy sources to the greatest possible extent by Water management also plays an important role in the production of Mosa tiles. Water is used in practically every phase of the production process: during mass and glaze preparation, the pressing of the tiles, and when calibrating the finished product. All the waste water is treated on site before being discharged. Regarding water management, our ambition is that by 2020 all water either evaporates or is reused in closed loop systems. Discharge of water through the public sewer system will then be a thing of the past. In that case, the water cycle can be called closed. 30

17 3.3 Healthy people Health and safety are important issues for Mosa. This concerns the people who live and work in buildings with Mosa tiles as well as residents living in the surrounding areas in Maastricht and our employees. A safe and pleasant working environment is always a top priority at our company. Our guideline is simple: everyone who retires from Mosa must be able to do so in good health. We therefore pursue an active safety policy and an age-conscious personnel policy

18 Case

19 Case: ProHealth Care Cancer Treatment Facility The pillars of a thoughtful design The image of a healthcare facility plays an ever more prominent role when choosing a particular treatment centre. In light of this, designers seek innovative ways in which to organize treatment centres and create a pleasant environment where patients can feel safe and which will benefit the healing process. CannonDesign, one of the world s largest design companies specializing in healthcare facilities, tried its hand at this challenge for the UW Cancer Center at ProHealth Care in Wisconsin, USA. They designed a warm, open, and inviting interior that helps patients to relax and offers them comfort during a stressful period. and therefore support the dimensionality of the design. The colour palette of the interior is also in keeping with the natural landscape around the treatment centre. Clinger says, We have created an attractive, organic feel. Mosa tiles helped make this possible: each tile has a natural pattern, meaning no two are alike. Wheelchair-friendly and anti-slip tiles With the Wisconsin winters in mind, we were looking for anti-slip flooring that could withstand road salt. The floor also had to be suitable for wheelchair users. Mosa s precise top layer and rectified dimensions enabled us to create a smooth tile surface with minimal grouts. This and the exceptional anti-slip properties of Mosa tiles improved safety. Sustainability Cannon starts from a sustainable story. This means we always enter into a dialogue with the client on this topic. Mosa is the first and only Cradle to Cradle-certified ceramic tile manufacturer. Of course that influenced our choice, says the designer, whose partners during the project included companies that are committed to providing sustainability. Clinger says, We really enjoy working with companies like Mosa that have a support system and are committed to their customers. It is an ongoing relationship, not just a one-off job. Projectdetails Architect Cannon Design Locatiom Pewaukee, Wisconsin, USA Surface m² Year of completion 2016 Mosa collection Terra Maestricht Architect Heather Clinger, the interior designer for the project, explains the importance of a thoughtful design for a healthcare facility. Patients would prefer not to be here, but they visit countless times during the treatment process. They were our starting point, says Clinger. We wanted them to be involved and called on their help when shaping the design. ProHealth had a very strong patient group that paid special attention to ProHealth Care s infusion centre, which they wanted to be more open and more social, with areas to stop and rest. The group also wanted there to be something new to discover at each visit, because they spent so much time there. Alongside patients, we consulted an existing design team made up of employees from ProHealth Care. Once the wishes of the patients and employees were clear, CannonDesign went in search of suitable design solutions and materials. The design was based on five pillars, ranging from warmth and dynamics to wheelchair friendliness and sustainability. Warmth and proximity Clinger explains, The patients really appreciate the open meeting spaces. A fireplace was installed with feature Mosa tiles in the communal areas and the separate rooms where they could stop and rest. Given the bitterly cold Wisconsin winters, this extra touch of warmth was more than just a simple luxury. Dynamic interplay of light As patients will often visit the facility dozens of times, the designers integrated materials that vary according to the time of day and angle of view. The Terra Tones series by Mosa with various shades and depths help create this dynamic. The colour combinations of these floor tiles emphasize the ever changing light intensity 36 37

20 4 Designing sustainable tiles 38 39

21 4.1 A favourable environmental profile Mosa measures the environmental impact of its wall and floor tiles with a life cycle analysis (LCA). We use the results to give direction to our efforts and provide our customers with independently verified information that enables them to choose the most sustainable tile. The LCA is the starting point for determining the material-related environmental impact. The Mosa LCA includes all life cycle stages of a wall or floor tile, from raw material extraction, production, transport, installation, use, and maintenance up to and including the reuse and waste phases. In short: a Cradle to Grave analysis of our product, performed in accordance with European standard EN The time factor has a major impact on the sustainability performance, because the environmental impact is spread over the total useful life of the product. Technically, the life span of a ceramic tile is virtually infinite. The new European directive (Product Category Rule) for tiles, drawn up by CET (European ceramic tile manufacturers federation), and specified by CEN, establishes the life span at 50 years. The LCA results are summarized in an EPD (Environmental Product Declaration). The EPDs for Mosa wall and floor tiles can be found on The final environmental performance is established on building level. Ultimately, it is about creating a sustainable building, which has beautiful and pleasant functional spaces that are built to last. In more and more countries the LCA data for Mosa tiles are being included in databases of sustainable building materials, which are used as the basis for calculating the environmental performance of a building. Sometimes such a calculation is needed for a voluntary building label such as LEED, BREEAM, or DGNB, and sometimes it is used for a legally required environmental performance calculation, such as the Dutch Buildings Decree. Thanks to the optimized production processes, the very long service life, and production close to major European markets, Mosa tiles have a favourable environmental profile. production end-of-life transport use application 40

22 4.2 Pure raw materials Raw materials form the basis for Cradle to Cradle (C2C) certification. Tiles must be safe for human health and for nature, and that means they do not release harmful substances into the soil, air, and water during and after use. In 2016, the biennial recertification for the wall and floor tiles was executed. Once again, Mosa tiles are C2C Silver certified. The aspect Material Health was even awarded with a Gold score. That was no easy task, since the requirements for pigments in version 3.1 of the C2C-standard have become more stringent, including the requirements regarding the presence of elements such as lead, mercury, cadmium, vanadium, and cobalt. Once again, the composition of the products was analysed and assessed up to ppm level (parts per million). That was a big challenge for our designers, developers, and suppliers. Fortunately, we were able to meet the challenge, concluding our efforts at the beginning of When developing new series, such as the new Mosa μ floor tiles, Cradle to Cradle principles are applied consistently without compromising aesthetics or product quality. Sustainable procurement We also thoroughly consider sustainability when selecting our suppliers. We believe it is important to enter into dialogue with our suppliers in an effort to improve our collective performance in the area of corporate social responsibility. This starts with getting to know the suppliers, so procurement from within the region has our preference. More than 85 per cent of our raw materials is purchased within a 400-kilometre radius around Maastricht. This short distance also ensures that the environmental impact of the transport to our factories in Maastricht is kept to a minimum. For the raw materials that must come from further away, we make use of intermodal transport as much as possible. In combination with our location close to a number of our key markets, this results in more than 30 per cent lower CO₂ emissions per square metre of tiles. Mosa prefers to work with ISO 9001 and ISO certified suppliers. Practically 80 per cent of our raw material suppliers work in accordance with ISO 9001, and 35 per cent are also compliant with ISO Respectively 64 and 36 per cent of our packaging suppliers work in accordance to these standards, and for suppliers of moulds this is 50 and 25 per cent. Mosa strives to increase this share by first motivating suppliers that are not certified to start taking the necessary steps towards certification

23 4.3 Solutions for sustainable buildings Our ambition is to develop ceramic systems that contribute to the sustainability of buildings and spaces, creating added value for end users and our processing partners. Our Cradle to Cradle façade system, Mosa XT, and the Mosa Panels are positive steps in that direction. The number of completed projects with these systems is steadily growing. In 2016, the Cradle to Cradle Silver recertification process for the façade system was completed. In addition, the number of partners has increased from one to three. Besides being available in the Netherlands, the Cradle to Cradle façade system is now also available for the German, Belgian, and Luxembourg markets. Mosa Panel was introduced into the Dutch housing market in This solution provides great benefits for residents, such as fast renovations with little hassle. The Mosa Panel is not yet ready for C2C certification as a complete system. At the moment we are investigating the possibilities for optimizing the Mosa Panel so that we can make this happen. With this initiative Mosa can develop step by step from a Maastricht tile factory into an international supplier of ceramic construction solutions

24 4.4 Sharing knowledge = multiplying We communicate with our stakeholders at different moments and through various channels. We do this to uncover information on how we can improve our products and working methods to meet their expectations. Our goal, after all, is to help our customers design and build sustainable, high-quality, beautiful buildings and areas. Sustainability seminars Lectures and seminars on sustainability and Cradle to Cradle are a way of achieving this. An example of this is the Cradle to Cradle Café, which Mosa has been organizing since 2009 in collaboration with three partner companies. During these mini-seminars various speakers give their vision on current sustainability themes in the construction sector. This results in the further dissemination of the C2C philosophy among architects, clients, and installers. There are also a LinkedIn page and a website (www. cradletocradlecafe.com). The cafés take place four times a year across different regions in the Netherlands and once a year in Germany. Example themes of recent cafés are: C2C, circular economy & material passports, C2C in Healthcare, and C2C and the forest of labels. Continuing education for professionals In the USA, Canada, and the United Kingdom, Mosa provides continuing education modules for architects and designers on the topics of sustainability and Cradle to Cradle. These modules are accredited by the American Institute of Architects Continuing Education System (AIA/ CES), the Interior Design Continuing Education Council Inc. (IDCEC), the Interior Designers of Canada (IDC), and GBCI. In the United Kingdom the modules are accredited by RIBA (Royal Institute of British Architects). Practical support Mosa provides designers with supporting information and tools, such as our products scores for building label systems like LEED and BREEAM and case studies for sustainable buildings. These can be found in the sustainability section on our website. In 2015, Mosa gave 2,800 visitors a glimpse behind the scenes during factory tours in Maastricht, and in 2016, there were 2,400 visitors who were given a first-hand look at our sustainable production processes. The sustainability theme also forms an integral part of every Mosa company presentation. Built Positive Since its initiation in November 2016, Mosa has been partner of the international initiative Built Positive, set up by the Cradle to Cradle Products Innovation Institute. This movement s objective is to stimulate companies to create high-quality buildings using healthy, circular materials. Built Positive strives to make the value of C2C clear and to lower the threshold to start working with C2C. It is a platform for value chain collaboration: positive impact from molecule to metropolis. After the launch in the USA, Built Positive has also been introduced in the Netherlands, Germany, the United Kingdom, and Denmark. More information is available on Internal communication All Mosa employees are informed about sustainability through the staff magazine Mosa Inside, which is published three times a year. Each issue includes an article about a specific topic pertaining to sustainability or Cradle to Cradle. 47

25 Case

26 Case: Wijnhavenkwartier Sand-coloured ceramic façade enriches The Hague skyline Architectural firm Geurst & Schulze has transformed a dull ministerial office complex in The Hague into a warm, metropolitan building. The Wijnhavenkwartier complex now accommodates apartments, restaurants, shops, and an annex of Leiden University. The most striking aspect of the building is the sandcoloured façade that has been finished with custom-made tiles from Mosa, with which the architect makes a reference to the beautiful city behind the dunes. Delightful woven patterns The ceramic façade entices you to look at the building, explains architect Jeroen Geurst. The closer you get to the Wijnhavenkwartier, the more there is to experience. From a distance, the building appears to be the same shade of sand all over, but from closer by you can see the delightful horizontal and vertical woven patterns of the tiles. Each tile has unique colour nuances, and it s these details that make the building so interesting to me. Geurst & Schulze were given the job of creating a contemporary, open, and appealing residential area that complemented The Hague s inner city and modern skyline. The façade creates the relationship between the city and its residents, explains Geurst. The sand-coloured tiles are a reference to the nearby beach life and sand substrate. Custom-made ceramic tile The architect didn t just choose ceramic tiles for aesthetic reasons. The Wijnhavenkwartier cannot appear too heavy, but I did want to create a certain mass to define the space, so the lightweight stone-like material was the ideal solution. We chose Mosa because, as an architect, you want to design your own custom tile together with your design team, and with Mosa we can mix the colours using our own recipe. We worked together to investigate which pigments best matched the natural sand colour, refining various samples until the shade was absolutely perfect. Quick construction The Wijnhavenkwartier s head contractor and investors opted for Mosa mainly because of the tile s durable, strong, and easy-to-maintain properties. Head contractor Heijmans also had to complete the work quickly because of the lack of space for storage and construction in the inner city. WVH Gevelprojecten therefore built the façade using prefab elements, so the lightweight tile was particularly suitable. Effect of light intensity Geurst & Schulze didn t have much previous experience with ceramics. Now that the building is finished, I can see the huge influence that light intensity has, says Geurst. The fact that every tile is unique produces an effect similar to natural stone. On cloudy days, the colour of the building appears a bit darker, and on sunny days it really shines. That fills me with pride as an architect. But even more importantly, I look at how the Wijnhavenkwartier functions, and I can see that it functions very well. Projectdetails Architect Geurst & Schultze Architecten + Studio Leon Thier Location Den Haag, the Netherlands Year of completion 2016 Surface 4600 m 2 floor tiles m 2 facade Mosa collection Solids 50 51

27 5 Responsible production

28 5.1 Raw materials: from clay to tile A tile is a thin sheet of clay and other inorganic mineral raw materials, compressed and then fired at high temperatures. The word ceramic comes from the Greek word keramos, potter s clay, tile, earthenware. The earliest man-made ceramics include 27,000-year-old figurines, made of clay that was hardened in a fire. Ceramic is a traditional material. Two types of tiles There are two main types of tiles, both of which most laymen simply call ceramic tiles. Both are made of raw materials like sand, marl, feldspar, pigments, and ground tiles natural materials that abound in nature. The materials are ground, mixed, spray-dried, and stored until the pressing. After pressing, the tiles are fired in kilns at a temperature of approximately C. These tiles can be divided into two groups: lime earthenware tiles and porcelain stoneware tiles. Lime earthenware tiles Lime earthenware tiles are made with red or white clay mixtures. They are finished with a durable glaze that determines the colour and pattern. These tiles are mainly used in wall applications and are softer and easier to cut than porcelain stoneware tiles. They have a water absorption of >10% and are not frost-resistant. Mosa uses only high-quality, white-firing clay and produces ceramic tiles with both glossy and matte finishes. Wall tiles: double-firing process Mosa wall tiles are produced with a double-firing process. This results in a consistent size and high surface quality with optimal colour and gloss properties. After the tiles are pressed and dried they are fired at 1150 C. The biscuit tiles (pronounced bis-kwee) are now ready. Then the glaze, which is prepared separately, is applied to the biscuit tiles. The complete tiles are then dried, followed by a second firing at 1100 C. In the sorting department each tile is subjected to a final inspection in which a digital image is compared with a reference tile. Only the approved tiles are packed, after which they are ready for delivery. Floor tiles: Ultragres process Mosa floor tiles are manufactured using the patented Ultragres process. Bottom layer and top layer are prepared separately and isostatically pressed together with a pressure of approximately 400 tonnes per 30 x 30 cm tile. The tiles are then dried and fired at 1230 C to achieve full sintering. Then the tiles go through to the rectification line, where the dimensions are adjusted to exactly the specified size. In the sorting section lasers are used to compare each tile to the pre-programmed standard. Finally, the approved tiles are packed by a robot in the packing department, after which they are taken to one of our own warehouses. Porcelain stoneware tiles Porcelain stoneware tiles are made by dry pressing porcelain clay. They are much harder than ceramic tiles and have higher wear resistance. The tiles have a very low water absorption (<0.5%) and are frost-resistant. This makes them suitable for both wall and floor applications, including high traffic zones such as shopping malls, train stations, and airports. Mosa Ultragres tiles have a matte, unglazed finish. 54

29 5.2 Energy: the Trias Energetica concept Ambition Mosa works according to the Trias Energetica concept: 1. Reduction of energy consumption by limiting demand. 2. Use of sustainable energy sources (ground source heat, solar energy, wind, etc.). 3. Use finite energy sources efficiently. Our ambition is to achieve 10% in additional energy savings during the next five years and obtain 50% of the energy from renewable sources, provided this can be realized in a financially responsible manner. In recent years major energysaving measures have been taken, including the use of pinch technology for recovery of waste heat from the fast-firing kilns to preheat the burner air. At the end of 2014 a new fast-firing kiln was put in service in the wall tile factory, which will replace two traditional tunnel-firing kilns. This will contribute to an efficient production process and a further reduction of CO₂ emissions

30 Energy balance Producing ceramic tiles takes a considerable amount of energy, because the material transformation the sintering process takes place at high temperatures (approx C). On the other hand, Mosa tiles have a very long life, so the energy balance over the total lifespan is quite good. A Mosa tile, which is typically used for 25 years, represents a very small portion of an average user s total energy consumption, namely less than 0.03%. Natural gas, renewable electricity, and solar panels Most of the energy consumed at Mosa goes into the production of tiles. This energy is used for the material transformation (drying and firing in the kilns) and for atomizing the mixed mass (in the spray dryers). Mosa uses natural gas for these thermal processes. For other production processes, such as presses and conveyance of material in the factory, only certified renewable electricity is used. Mosa switched to a sustainable form of energy to power its logistics centres in A total of 3,108 solar panels have been installed on the roof of its warehouses in Beek and Brunssum. The roof of the warehouse in Beek boasts 1,008 solar panels. The PV system has a total capacity of 262 kwp, and the solar panels cover an area of approximately 1,600 square metres. The roof of the warehouse in Brunssum has been fitted with 2,200 panels with a total capacity of 484 kwp. These solar panels cover a total area of about 12,000 square metres. The solar panels provide all the power consumed by the warehouses and have a service life of at least 25 years. With these solar panels Mosa supports the generation of sustainable energy. Difference between floor and wall tiles In 2014, Mosa consumed 7,55 MJ/kg final product for floor tiles and 10,32 MJ/kg final product for wall tiles. The difference can be explained by the fact that wall tiles are produced with a doublefiring process that is partially endothermic due to the presence of calcium carbonate in the raw materials, while floor tiles are produced with a single-firing process. Mosa s total power consumption rose slightly in 2016 compared to 2015, mainly owing to the lower production volumes of the wall tiles caused in the wake of the recession on the Dutch market. The energy consumption per tonne of tiles increased slightly due to lower process efficiency. Mosa Energy consumption Natural gas (MJ/kg) Wall tiles 6,55 6,71 7,43 Floor tiles 5,57 5,22 4,78 Total 6,05 5,96 6,13 Elektricity (MJ/kg) Wall tiles 2,48 2,73 2,89 Floor tiles 3,03 2,91 2,77 Total 2,76 2,82 2,83 Total energiy (MJ/kg) Wall tiles 9,03 9,44 10,32 Floor tiles 8,60 8,13 7,55 Total 8,81 8,78 8,95 Renewable energy (%) Wall tiles 27,5 28,9 27,6 Floor tiles 35,3 35,8 36,7 Total 31,3 32,1 31,

31 Combustion emissions CO₂ (tonnes) CO₂/kg (kg/kg) CO₂ (tonnes) CO₂/kg (kg/kg) CO₂ (ton) CO₂/kg (kg/kg) Wall tiles , , ,48 Floor tiles , , ,27 Total , , , Emissions: there is something in the air Emissions to the air can be broken down into combustion emissions (CO, CO₂, and NO x ), process emissions, those related to ceramic products (HF, HCI, SO, and SO₂), and particulates. Mosa ensures that these emissions are kept well within the legal limits. Our goal is to minimize emissions to the atmosphere as much as possible. improving energy efficiency Mosa is a participant in the Dutch Government s Multi-Year Agreement on Energy Efficiency (MJA3), which aims to improve the energy efficiency of industrial consumers. As such, we are doing our part to help achieve a 20% reduction of CO₂ emissions by 2020 and meet the energy saving targets in the Dutch Energy Agreement for Sustainable Growth. Compensate CO₂ Mosa is a participant in the EU Emission Trading Scheme; our CO₂ emissions are therefore verified by the Dutch Emissions Authority (Nederlandse Emissieautoriteit, NEa). Through the use of green power certificates with guarantee of origin we ensure that our electricity consumption does not contribute to CO₂ emissions. In addition, we voluntarily offset 5% of the CO₂ emissions from our factories through Silver Standard renewable energy certificates. 61

32 5.4 Water consumption Water: towards a closed cycle 2014 Ground water (m³) Tap water (m³)* Intake total (m³) Intake relative (m³/tonnes) Discharge to sewer total (m³) Discharge to sewer relative (m³/tonnes) Wall tiles , ,18 34,5 Floor tiles , ,23 71,7 Total , ,70 46,4 Share recycled/ evaporated (%) During the process of manufacturing ceramic tiles water is used in almost every step, including preparation of the mass, pressing of the tiles, and calibration of the final product. The Mosa wall tile factory mainly uses groundwater, while the floor tile factory works with tap water. Process water that does not evaporate during drying and firing of the tiles is retained in closed loops to the greatest extent possible. Water from the mass preparation, for example, is used again for grinding and homogenizing the mass, after which it evaporates during drying and firing Wall tiles , ,19 34,2 Floor tiles , ,20 73,4 Total , ,70 46, Wall tiles , ,19 34,9 Floor tiles , ,16 78,8 Total , ,66 48,4 * including domestic water consumption Both Mosa factories have their own water treatment plant in which non-evaporated process water is cleaned before it is discharged to the municipal sewer system. Both factories comply with the Environmental Management Activities Decree (Activiteitenbesluit milieubeheer, AMvB), and Mosa also has a Surface Water Pollution Act (Wet verontreiniging oppervlaktewateren, Wvo) permit, for which water samples are analysed by an independent body each quarter. Our ambition is to reduce the amount of discharged water as much as possible in the short term. In 2020 Mosa intends to have achieved a situation in which non-evaporated process water is fully recovered in closed loops. In other words: discharge to the municipal sewer system will have been reduced to zero. This must, of course, be achieved without creating any health risks for the employees. To this end, a large-scale water-action plan is currently underway. 62

33 Waste 2014 Reuse (tonnes/year) Fuel consumption (tonnes/year) Landfill (tonnes/year) Refuse sorting system (tonnes/year) Incineration in controlled environment (tonnes/year)* Total (tonnes/year) Wall tiles , ,05 Floor tiles 669 0, ,16 0, ,015 Waste/tiles (tonnes/tonnes) 5.5 Recycling and waste: a challenge Total , ,16 0, , Wall tiles , ,042 Floor tiles , ,015 Total , , Wall tiles ,050 Floor tiles ,017 Total ,033 * The significant difference with earlier years is caused by a change of definition Mosa wall and floor tiles are a monolithic product consisting of two layers that cannot be separated from each other. In principle the materials are suitable for reuse, in both the biological and technological cycles. At present, pre-consumer, post-industrial recycling takes place at Mosa by reusing production rejects, processing external secondary materials, and recycling Mosa tile cutting waste returned from building sites in the Netherlands. Pre-consumer recycling Production rejects, including both fired and unfired tiles, are ground up and fed back into the production process. The floor tile factory already reuses all its own production rejects, but the wall tile factory is not yet able to reuse all the glazed tile scrap. We expect that this will be achieved in The wall tile factory also makes use of secondary materials; these are residues from the glass and stone industry. In total, this results in 21% pre-consumer recycled content in Mosa floor tiles, with the exception of the Softgrip and Globalgrip collections which contain 45% recycled content. Wall tiles are produced with 22% recycled content. Mosa take back Since 2012, on a trial basis, Mosa has been collecting tile scrap from selected construction projects in the Netherlands: Mosa take back. These are mostly large-scale renovation and new construction projects. This creates an opportunity for Mosa and its construction partners to develop knowledge about the best way to organize this. The collected material is reused in the Mosa production process. A number of additional take back projects were completed in 2015 and An important aspect of this initiative is that only Mosa tile scrap can be returned, because our raw materials comply with very strict requirements and contain no harmful substances. Moreover, the scrap must be almost completely free of contaminants such as adhesive, plaster, cement, and concrete. Otherwise there can be quality risks during production. Cradle to Cradle These trials also fit within our Cradle to Cradle approach. The quest for infinite reuse of raw materials ( waste equals food ) is one of the spearheads of this approach. Conducted trials have already demonstrated that it is technically feasible to make new Mosa floor tiles with the current production process using tiles removed during renovation and demolition work (postconsumer material). However, the installation and removal techniques currently in general use result in such extensive contamination of this tile material that it is incompatible with Mosa s quality standards and the Cradle to Cradle material requirements for purity. At the same time, interest from the market is growing due to the emergence of sustainable building practices and the EU Waste Framework Directive, which establishes objectives to be reached by Mosa is therefore working with partners to resolve the logistics and processing method issues. The Mosa Cradle to Cradle façade system is not affected by these concerns. This system is mechanically affixed, making removal at the end of the useful life a simple matter that can be accomplished without special tools. The materials can be recycled or reused as façade cladding. Our waste streams Waste streams are kept separate to the extent possible and taken to authorized treatment facilities where they are processed in accordance with Dutch regulations

34 6 Healthy people

35 6.1 Good employment practices Total number of contracted employees (2016) Permanent contracts Temporary contracts Supervised employees of contractors and selfemployed Koninklijke Mosa bv Mosa Systems Mosa USA Other countries As the largest industrial employer in Maastricht, Mosa feels a natural responsibility to maintain and where possible boost the knowledge, employability, and welfare of its employees. This also applies to our suppliers and partners in the South Limburg region and beyond. And last but not least, we set great store by the welfare of our neighbours. Mosa employs some 600 people of thirteen different nationalities, 90 per cent of whom work in the Netherlands. This translates into 571 FTEs in 2015 and 568 in About 80 per cent of the personnel come from the South Limburg region. Mosa has a works council with representatives from all parts of the company and its own collective labour agreement, which covers 85 per cent of the personnel. There is also a personal retirement plan for employees. Our staff-related policies are always geared towards creating a safe, healthy, and pleasant working environment - where everyone knows what the common objectives are - where there is room for development of one s talents - where everyone is encouraged to take the initiative - where everyone works together to achieve the common goals Mosa and its staff are very loyal towards each other, which is clear from the relatively high average length of employment: 14.2 years of service. The employees and stakeholders are periodically kept apprised of current developments through personal meetings, the staff magazine Mosa Inside, the intranet, and newsletters. Total Breakdown by nationality (2016) the Netherlands 451 United Kingdom 8 Germany 19 Belgium 51 France 8 Austria 1 Switzerland 5 Sweden 1 Italy 9 USA 9 Turkey 2 Spain 1 Morocco 2 Total 576 Breakdown by gender Male 488 Female 79 Total 567 Staff turnover 2016 Joined in 2016 Left in 2016 the Netherlands Abroad Total Male Female Male Female Male Female

36 6.2 Training and development As well as the legally compulsory training courses, Mosa has an extensive study and traineeship programme for both employees and external students. In 2016 Mosa employees took part in 426 training or education programmes. VaPro courses (vocational diploma for the process industry to become a certified process operator) occupied a prominent position in the Operations department. In 2016, fifteen employees successfully completed the VaPro training. TriMosa Mosa implemented TriMosa in the wall and floor tile factories in The objectives of this training management system are: - Retaining and sharing the knowledge and skills present within Mosa - Operating machines in a uniform, responsible, and safe manner - Promoting optimal product quality and quantity - Flexibly employing people within and outside of their own departments. Mosa has given 56 students the opportunity to complete their work-based learning or their minor in various subjects and at various levels. All of these students brought their time at various Mosa departments to a successful conclusion. Mosa also provided eleven traineeships for sixteen to eighteen-year-old students enrolled in the VaPro A, B, and C BOL programmes at Arcus College in Heerlen. BOL is on-the-job training provided through a partnership between VaPro vocational training for the process industry, knowledge centre PMLF, and the Leeuwenborgh and Arcus regional training centres. The students do their fulltime six-month work placement in a production setting where - in view of their tender age - an individual supervision protocol has been set up for them. Since this has gone so well, Mosa will once again be offering work placements for this target group in TriMosa works through voluntary teams of writers that include operators and team leaders who collect formal and informal knowledge and transform it into knowledge modules and work instructions. These are shared via an online database that is used for training and development. TriMosa now contains 1,300 modules and instructions for the wall and floor tile factories. One of the next steps will be to include the office departments in TriMosa. 71

37 6.3 Health and work safety Safety incidents Unsafe situations -* -* 327 Unsafe behaviour -* -* 87 Near-misses -* Accidents * No data known Mosa has its own Quality, Health, Safety, and Environment ( QHSE ) policy statement. It was completely redrafted in 2016, setting out how the policy is to be shaped for each area. The Mosa QHSE policy aims to meet the needs and requirements of all stakeholders, in harmony with the social and ecological environment, and to achieve continuous improvement. The policy is an integral component of our operations and, to be successful, it must be jointly pursued by all employees. Only then will we have the prospect of a sustainable future. Our management system is certified under ISO 9001 and ISO Safety We believe in offering our employees a safe and healthy work environment that provides the opportunity for both professional and personal advancement through involvement, dedication, and performance in line with clearly formulated goals. Mosa looks to offer a working environment in which everybody comes to work and goes back home safe and well every day. This applies equally to our employees and our visitors. Our aim is to be entirely free of accidents at all times and to maintain the welfare and sustainable employability of our personnel. Working on this is a continual process in which every Mosa employee shares responsibility for safety, and safe work practices are a prerequisite for working at Mosa. Mosa and the works council have jointly created a programme to continuously improve safety and working conditions. The safety regulations are included in the Mosa collective labour agreement. Key focal areas include combating dust, noise, chemical substances, and Legionnaires disease. Accidents In 2016 there were 92 accidents at Mosa. This is a sharp rise compared to 2015 (66 accidents) and previous years, and there is an explanation for this. A lot of attention was paid in 2016 to promoting an open and transparent safety culture in which employees are encouraged to report not only accidents, but near-misses, unsafe situations, and unsafe behaviour as well. With this aim in mind, 2016 saw the introduction of a digital, easily accessible system for reporting safety issues. The system also guarantees that the reports are analysed and followed up. This has led to the number of reports rising significantly. The increase in accidents can be attributed chiefly to minor incidents being reported. Mosa Safe In 2016 important results were achieved by six work groups, which built on the Safety Assessment performed by DuPont in To give some examples: 140 employees were trained to hold safety interviews. A new policy document was written to serve as a basis for new safety rules and a start was made with drawing up an education and training matrix. Complaints In 2015 and 2016 there were no complaints relating to the environment, and nor did Mosa receive any fines. Absence The cumulative absence rate in report year 2016 amounted to 5.50 per cent. This represents an increase of 0.30 per cent compared to More than 60 per cent of this is virtually impossible to influence, and is generally non-work-related, long-term absence. The frequency of employees reporting sick in 2016 was 0.82: a fraction lower than in 2015 at

38 About this sustainability report The publication date of this report is July 1st, Mosa reports in accordance with the Global Reporting Initiative s G4 Sustainability Reporting Guidelines, Core option. This report has not yet been fully verified by an independent third party. Some data has been independently checked, specifically: - Data on energy consumption and CO₂ emissions reported in the Multi-Year Agreement on Energy Efficiency (MJA3) with the Dutch Government - Data that is reviewed externally, such as emissions to the air, water consumption, and waste, which are used in the electronic environmental annual report (e-mjv) that is intended for the competent authority in the municipality of Maastricht (Wabo) and the Water Board (Wtw) - Data that have been verified by EPEA and the Cradle to Cradle Products Innovation Institute in connection with the Cradle to Cradle certification The remaining information is part of the regular planning and review cycle. The data were collected by the responsible personnel in the Finance, QHSE, Human Resources, Production, and Purchasing departments. This report was read and approved by the Mosa Sustainability steering committee, consisting of C.J.I. Veraart (Chief Commercial Officer), H.R. Muller (Chief Commercial Officer), J.M. Goossens (director Operations). The report was compiled by D. H. van der Weele (manager Sustainability)