Shell Maritime Safety Conference

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1 Shell Maritime Safety Conference Leadership Commitment to Safety 2014 / 2015 Conference Series Singapore London Rotterdam Houston Copyright of Shell Trading and Shipping Co.

2 A Safety Challenge, and We Are Improving Serious Actual & Potential Incidents (Shell s global maritime activity, operated and contracted) Hire Days every 7 Days every 16 Days But the Vision of a Zero Incident Industry is a Long Way Off

3 Relative Trends of Serious Actual and Potential Incidents* Equipment Failure Navigation Mooring MOB Fire Lifting & Hoisting Spill Injury Other * Shell s global maritime activity, operated and contracted 4

4 Zero Incident Industry: The Maritime Conference Journey 2012 through 2014 Co-Created Agreed Visible Leadership Activity Focus Delivery of 3 actions all owned, delivered and measured Lessons Learned

5 3 Simple Actions Agreed in 2013 / 2014 Conferences Visible Leadership I care, I want to know, I want to check for myself ACTION CEO and senior leader visits Activity Focus Doing things right, with thorough implementation ACTION Address High Risk areas in Navigation, Mooring, Equipment failure, Spills and Personal safety Lessons Learned The frontline staff need to know, understand it and apply it ACTION Identify and share high impact common learnings and cascade it to front line staff Data on visits is recorded by CEO s and Shell verification checks take place for quality

6 Maritime Safety- Delivery 2014 / 2015 Conference Schedule Singapore London Rotterdam Houston 26/27 Nov /29 Jan 2015 Aligning with partners who Lead from the front; and Drive improvement in Safety 25/26 Feb 2015 *Next Conference series being planned for Q1/ /12 Mar 2015 Inspire Engage Sustain 7

7 CEO and Sr Leader Visits Recorded- Global Global 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1850 total CEO/Sr Leader recorded visits to their vessels in 2014 Of those recording visits, quality is improving; however.. Globally, 66% did not record a visit in 2014

8 Shell Verification Visits Recorded- Global 60 Global Global 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 390 Shell Verifications Visits onboard contracted vessels in % - Full Implementation 56% - Partial Implementation 16% - No Implementation

9 Learning From Incidents How do we take this forward? Increase Understanding, Awareness and Message Retention LFI Engagement One electronic LFI Engagement Pack per quarter Designed to fit flip-over book (can be used without book as well) Reflective learning questions built into LFI (Facing Crew) (Facing Supervisor)

10 What is Reflective Learning? Learning from each other WHAT IS IT? Facilitated interactive group discussions Through simple and engaging materials (video): make a personal experience METHOD THAT CREATES BEHAVIOURAL CHANGE REFLECTIVE LEARNING FOCUS ON KEY THEMES FOR ALL EMPLOYEES WHY? Cater for different styles of learning Focus on identifying what is important Highlight issue through personal sharing SAVE LIVES! Copyright of Royal Dutch Shell plc IT S NOT ABOUT WATCHING A VIDEO! MOST CONFIDENTIAL

11 Our Actions Moving Forward Visible Leadership CEO & Senior Leader visits, all are visiting and it is high quality Plan, prepare, go with a purpose (Prepare / Participate / Passion) Engage with all staff, show genuine interest and discuss safety (inc LFI s) Feedback on board, follow through on actions, communicate to others Frequency of 12 visits per annum of which four are undertaken by the CEO Proactive follow-up Learning LFI s reach the intended audience, in an easy to use format Clear recommendations and actions, with crew involved in discussions Simple and targeted; make it relevant Follow-up and learnings are embedded Frequency of one per quarter Behaviours Reflective Learning Communicate case for change Training provided, supported and embedded Rolled out to all staff Frequency of two per annum

12 Focus Groups Support Implementation: Provide guiding principles and support the delivery process Establish feedback channel and communication platform Proactive checking for progress Identify learning from incidents to share Singapore Focus Group Houston Focus Group London Focus Group Rotterdam Focus Group

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