Service levels, training and usage statistics

Transcription

1 HEIDI Stakeholder Group Wednesday 15 th October 2014 HESA, 95 Promenade, Cheltenham Service levels, training and usage statistics HSG/14/02/03 1. Subscriptions HE Providers heidi is now available to all HE Providers that are subscribed to HESA, as part of their annual HESA subscription. In addition, following the implementation of the new heidi access policy, alternative providers are now also eligible to subscribe however to date none have done so. Non-HE Providers We are pleased to confirm that following the latest re-subscription process, all non-he Provider subscribers chose to re-subscribe for the 2014/15 subscription year. In addition, UCU (University College Union) have now taken a subscription to heidi. Non-HE Providers with heidi accounts as at 2 October 2014 British Universities Finance Directors Group Department of Employment and Learning Northern Ireland Engineering & Physical Sciences Research Council Engineering Professors Council Equality Challenge Unit GuildHE The Higher Education Academy Higher Education Funding Council for England Higher Education Funding Council for Wales Jisc National Union of Students Quality Assurance Agency The Russell Group Executive Scottish Funding Council Society of College, National and University Libraries (SCONUL) Southern Universities Management Services UNIAC Universities UK University College Union Developer API licences We currently have one developer that has signed up for a heidi API developer licence; Dynistics.

2 2. System usage statistics Statistic 1 Jul - 30 Sept Jul - 30 Sept Jul 30 Sept Jul 30 Sept Jul 31 Sept Jul 31 Sept Jul 31 Sept Oct 31 Dec Jan 31 Mar Apr 30 Jun Jul 30 Sep 2014 Number of HE institution owned (inc HE institution user owned) reports created and saved in period*** Number of report views by HEI users in the period (distinct reports) *** Number of report downloads by HE users to excel in the period *** Number of report downloads by HE users to xml in the period *** Number of HE institution owned (inc HE institution user owned) patterns charts created in period *** Number of HE institution owned (inc HE institution user owned) other charts created in period *** Number of HE Institution owned charts downloaded to PowerPoint in the period (distinct charts)**/**** Number of HE institution owned (inc HE institution user owned) groups created in period Number of HE Institution Users (administrators and normal users) created in period (2259) (3386) (3132) (3962) (2580) (2609) (2679) (2289) (3683) (4026) (2372) (68) 222 (152) **** **** **** 59 (48) Number of HEI users active* in the period Number of Public users active* in the period Number of organisations with an active API n/a n/a n/a n/a n/a n/a n/a n/a n/a key in period Number of calls to the API in period ***** n/a n/a n/a n/a n/a n/a n/a n/a n/a (30) 143 (37) 15 (15)

3 An active user is a user that has logged into heidi at least once ** One download may contain multiple charts *** Following the release of heidi 4 it is now possible to view and download reports and charts without saving them first. Reports that are viewed and not saved are excluded from these figures from 7 March 2011 onwards **** There was an issue with the recording of chart downloads to PowerPoint between late January and mid-august 2013 ***** An API call is classed as a request to return data from the heidi API. Calls by the same organisation on the same date with the same data request have only been counted once in the figures above.

4 3. Performance against Service Standards The heidi Service level agreement contains a number of performance standards. This section reports on progress against these standards for the rolling year 1 September 2013 to 31 August 2014, with the previous year s performance provided for comparison purposes; 3.1 System availability

5 3.2 User support Note: Other includes queries relating to free trials, subscriptions, contact amendments etc. heidi 4.2 and 4.3 were released during 2012 which increased system support enquiries.

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7 4. Training Seminars As part of the 2013/14 training programme we have delivered 7 events in London to over 100+ delegates. Bespoke A total of 5 separate bespoke visits were also delivered as part of the 2013/14 training programme. Heidi training 2014/15 In light of the future development of the heidi system, and the need to offer greater flexibility and regularity to users, HESA have moved from a scheduled to a request based approach to training. This approach works by us responding to users who request training by linking them up with other organisations and users in their area in order for us to deliver a collective event at an organisation in their locality. Given that the current heidi system now has a lifespan we are reluctant to actively market training, and the adopted approach will prevent delegates having to travel and/or wait for long periods of time before receiving training. As part of HESA s long-term commitment to offer relevant and timely training solutions on the heidi system, the training team will be boosted by a heidi-specific trainer starting in the new year on a fixed term contract. This trainer will be involved in the roll-out of the system and providing UK-wide training to new and existing users on the likely much changed interface.

8 Appendix A Numbers of heidi active users (i.e. logged in at least once in period) by HEI 2012 to 2013 (this will be updated annually for the March Stakeholder Group) HEP in 2012 in 2013 % Change Aberystwyth University % Anglia Ruskin University % Aston University % Bangor University % Bath Spa University % Birkbeck College % Birmingham City University % Bishop Grosseteste University % Bournemouth University % Brunel University % Buckinghamshire New University % Canterbury Christ Church University % Cardiff Metropolitan University % Cardiff University % Central School of Speech and Drama % Conservatoire for Dance and Drama 0 4 Increase Courtauld Institute of Art 0 1 Increase Coventry University % Cranfield University 0 3 Increase De Montfort University % Edge Hill University % Edinburgh College of Art % Edinburgh Napier University % Falmouth University % Glasgow Caledonian University % Glasgow School of Art % Glyndŵr University % Goldsmiths College 7 7 0% Guildhall School of Music and Drama 0 2 Increase Harper Adams University (Prior to 2012/13) % Heriot-Watt University % Heythrop College % Imperial College of Science, Technology and Medicine % Institute of Education % King's College London % Kingston University % Leeds College of Art 0 2 Increase

9 HEP in 2012 in 2013 % Change Leeds Metropolitan University % Leeds Trinity University % Liverpool Hope University % Liverpool John Moores University % Liverpool School of Tropical Medicine 0 0 Increase London Business School 0 1 Increase London Metropolitan University % London School of Economics and Political Science % London School of Hygiene and Tropical Medicine % London South Bank University % Loughborough University % Middlesex University % Newman University % Norwich University of the Arts % Oxford Brookes University % Queen Margaret University, Edinburgh % Queen Mary University of London % Ravensbourne % Roehampton University % Rose Bruford College % Royal Academy of Music % Royal Agricultural University % Royal College of Art % Royal College of Music % Royal Conservatoire of Scotland % Royal Holloway and Bedford New College % Royal Northern College of Music 0 1 Increase SRUC 0 0 Increase Sheffield Hallam University % Southampton Solent University % St George's Hospital Medical School % St Mary's University College % St Mary's University College, Twickenham % Staffordshire University % Stranmillis University College % Swansea Metropolitan University % Swansea University % Teesside University % The Arts University Bournemouth % The City University %

10 HEP in 2012 in 2013 % Change The Liverpool Institute for Performing Arts 1 1 0% The Manchester Metropolitan University % The Nottingham Trent University % The Open University % The Queen's University of Belfast % The Robert Gordon University % The Royal Veterinary College % The School of Oriental and African Studies % The University of Aberdeen % The University of Bath % The University of Birmingham % The University of Bolton % The University of Bradford % The University of Brighton % The University of Bristol % The University of Buckingham 0 1 Increase The University of Cambridge % The University of Central Lancashire % The University of Chichester % The University of Dundee % The University of East Anglia % The University of East London % The University of Edinburgh % The University of Essex % The University of Exeter % The University of Glasgow % The University of Greenwich % The University of Huddersfield % The University of Hull % The University of Keele % The University of Kent % The University of Lancaster % The University of Leeds % The University of Leicester % The University of Lincoln % The University of Liverpool % The University of Manchester % The University of Newcastle-upon-Tyne % The University of Northampton % The University of Northumbria at Newcastle %

11 HEP in 2012 in 2013 % Change The University of Nottingham % The University of Oxford % The University of Plymouth % The University of Portsmouth % The University of Reading % The University of Salford % The University of Sheffield % The University of Southampton % The University of St Andrews % The University of Stirling % The University of Strathclyde % The University of Sunderland % The University of Surrey % The University of Sussex % The University of Wales (central functions) 0 4 Increase The University of Wales, Newport % The University of Warwick % The University of West London % The University of Westminster % The University of Winchester 0 4 Increase The University of Wolverhampton % The University of Worcester % The University of York % The University of the West of Scotland % Trinity Laban Conservatoire of Music and Dance 2 2 0% University Campus Suffolk % University College Birmingham 0 1 Increase University College London % University for the Creative Arts % University of Abertay Dundee % University of Bedfordshire % University of Chester % University of Cumbria 6 6 0% University of Derby % University of Durham % University of Glamorgan % University of Gloucestershire % University of Hertfordshire % University of London (Institutes and activities) 2 2 0% University of St Mark and St John (Prior to 2012/13) %

12 HEP in 2012 in 2013 % Change University of Ulster % University of Wales Trinity Saint David % University of the Arts, London % University of the Highlands and Islands % University of the West of England, Bristol % Writtle College % York St John University % Total %