DRAFT. Total Month Average Point (MAP) A Massage 4/30/2014 8/1/2015 A CENTER E

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Harvey Newton
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1 Total Month Average Point () A Massage 4/30/2014 8/1/2015 A CENTER E A Massage 10/31/ 9/1/2015 B MEZZANINE /31/2008 8/1/ XpresSpa 12/31/ 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W Concession(s) awarded Rule 46 benefit determination are highlighted green Concession(s) within the threshold of Rule 46 benefit eligibility are highlighted yellow and: - the is within 10% of the lowest scoring that is within the top 1/3 of Service s' s and - the is the closest to the lowest scoring that is within the top 1/3 of Service s' s and - if more than one Service has the same, the Service (s) that are/is the closest to the lowest scoring that is within the top 1/3 of Service 's s, then those Service s shall each earn the Program Benefit. 9/26/ PVC Monthly Services Scorecard Page 1 of 6

2 Internal Customer Service A Massage 4/30/2014 8/1/2015 A CENTER E A Massage 10/31/ 9/1/2015 B MEZZANINE /31/2008 8/1/ XpresSpa 12/31/ 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W /26/ PVC Monthly Services Scorecard Page 2 of 6

3 External Customer Service A Massage 4/30/2014 8/1/2015 A CENTER E A Massage 10/31/ 9/1/2015 B MEZZANINE /31/2008 8/1/ XpresSpa 12/31/ 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W PVC Peer Airport Benchmark Services /26/ PVC Monthly Services Scorecard Page 3 of 6

4 Bonus A Massage 4/30/2014 8/1/2015 A CENTER E A Massage 10/31/ 9/1/2015 B MEZZANINE /31/2008 8/1/ XpresSpa 12/31/ 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W /26/ PVC Monthly Services Scorecard Page 4 of 6

5 Customer Service Scores By Concession Merchant Zone Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 AVERAGE A Massage (A40) 4/30/2014 8/1/2015 A CENTER E Mystery Shopper Scores A Massage (B38) 10/31/ 9/1/2015 B MEZZANINE (A39/A38) (A40/A41) (B37) (B38) (C40) (A37) (B37) World wide Money (Jeppesen) 12/31/2008 8/1/2015 A CENTER W /31/2008 8/1/2015 A CENTER E /31/2008 8/1/2015 B CENTER W /31/2008 8/1/2015 B CENTER E /31/2008 8/1/ A CENTER W B CENTER W XpresSpa 12/31/ 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W /26/ PVC Monthly Services Scorecard Page 5 of 6

6 Average Scores AVERAGE A Massage 4/30/2014 8/1/2015 A CENTER E A Massage 10/31/ 9/1/2015 B MEZZANINE /31/2008 8/1/ XpresSpa 12/31/ 8/1/ XpresSpa 11/30/ /1/2015 C OUTER W NOTES & ASSUMPTIONS: - This data reflects scoring under the current version of DIA Rule 46 - This data reflects scoring for the period ending August 30, - This data is NOT assumed to be final or official scoring in any way, or for any time period - This data is a directional estimate only - This data will change prior to the release of any official PVC Program scoring - Please contact the Metrix PVC Program team with questions at: pvcprogram@metrixadvisors.com 9/26/ PVC Monthly Services Scorecard Page 6 of 6

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