Enter your team to win the community s most coveted Awards See inside for details. Preferred Membership Organization:

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1 The 9th Annual Event 1509 Past Attendees 51 Industry Leading Speakers January 28th-31st 2008, Disney s Contemporary Resort Orlando FL Issue 2 Save a massive $800 if you register by October 26th 2007 The World s #1 Lean Six Sigma Event Presented By IQPC Enter your team to win the community s most coveted Awards See inside for details. There are several conference providers in Six Sigma, but IQPC is the leader. I m delighted to be speaking at this Summit as it is the highest profiled and best Lean Six Sigma event in the world. Gain the power to: Gary G Jing, Sr. Mgr, Global Lean Sigma, Entegris Inc. Think, Develop & Align With Your Company Strategy: Identify improvement projects that will increase alignment with your organization s strategic objectives Lead Innovation: Get a handle on innovation tools and methodologies to instigate innovation in your organization ***Don t miss the exclusive Focus Day on strategic innovation led by the industry-renowned Michael Slocum*** Meet The Who s Who In The Community Today: Be The First To Meet The Award Winners of the 2008 Lean Six Sigma & Process Improvement Excellence Awards the community s original and most respected Awards Program Jack Welch, Former Chairman and CEO, GE HEADLINING KEYNOTE Jack Welch is a legend. Just to be within fifty yards of him and feel his presence it ll be a memory of a lifetime for me. Susan L. Gillman, Director/Founder Lean Enterprise Group, Seagate Summit attendee in 2005, the last time Jack Welch headlined at this event Key Speakers: Elizabeth A. McGrath Principal Deputy Under Secretary of Defense for Business US DoD Kevin Kelleher President and CEO Cartus Russell Danziger Director Six Sigma Central Deployment Office, Merrill Lynch Make The Most Of Your Orlando Experience! Don t Miss: Kennedy Space Center Trip Six Sigma s 21st Birthday Party! Karen Trzcinski Corporate Director of Six Sigma Dow Greg Wells Senior Vice President of Operations Southwest Airlines Don Linsenmann Vice President and Corporate Champion DuPont Presented by: Presented In Association With: 15% Discount on 1 Year isixsigma Magazine Subscription Preferred Membership Organization: 25% Discount on 1 Year ISSSP Membership Michael Kirby Deputy Under Secretary of the Army Business US Army Scott Lasater Director, Lean Six Sigma Enterprise The guy who taught Six Sigma to Jack Welch John R. Murphy Assistant Vice President, Operations Process Excellence, CSX Major Event Sponsors: Stream Sponsor: The Honorable William C. Anderson Assistant Secretary of the Air Force for Installations Environment and Logistics US Air Force Geoffrey Glass Chief Information Officer and Senior Vice President Valeant Pharmaceuticals Bruce Rideout Corporate Vice President, Business Performance Improvement Constellation Energy Online: enquire@sixsigmaiq.com

2 January 28th-31st 2008, Disney s Contemporary Resort Orlando FL Dear Colleague, Welcome to the brochure for the freshly invigorated and new-look Annual Summit! With our new Orlando location (see the message from the Mayor on the right!) and updated focus on Lean Six Sigma & Process Improvement, the 9th Annual year offers a whole new experience for those in the more advanced stages of Lean Six Sigma and Process Improvement. Targeted at more progressive deployments, the core focus of the Summit is aligning your program with your organization s long term goals and firmly weaving Process Improvement into the fabric of your organization. The evidence from the world s leading process improvement companies clearly demonstrates that this is the only way to secure the maximum dollar return on your improvement program. Furthermore, with innovation being absolutely critical to the survival of your organization, are you finding the pressure is increasing to make Process Improvement work with Innovation? If so, join us in Orlando to find out how you can achieve all of this in your organization and to share tactics with organizations at the advanced frontier of Process Improvement. Not only will you enjoy 1) An Audience With Jack Welch, 2) the opportunity to join Jack Welch s private discussion forum, 3) the chance to have lunch with Jack, 4) take a team photo with him and 5) meet him during the book signing! But you ll also have the opportunity to meet the rest of the speaker panel and discover their best practices. This includes: The C-Level panel: Gain insight into how you can make Lean Six Sigma and Process Improvement intrinsic to your organizations Karen Trzcinski, Corporate Director of Six Sigma at Dow who will reveal how innovation, DfSS and Six Sigma can all work in harmony Russell Danziger, Director Six Sigma Central Deployment Office at Merrill The 2008 speaker line up has more advanced level deployment leaders than ever before. Register yourself and your team now to find out how you can move your program to the next level of maturity and alignment with the organization. Plus, you can make the most of the fantastic team discounts now up to 50% off standard prices. But before you dive into the rest of this brochure, don t forget to take advantage of the added benefits of this Summit: Win one of the community s most coveted Awards by entering online now: (entry deadline November 2nd 2007) Visit the Lockheed Martin Missiles & Fire Control Facility and see their Lean Six Sigma program in action! Enjoy 4 Full Days of workshops, plenary presentations and discussion forums don t miss the workshops for the full learning experience Receive a free trip to the Kennedy Space Center for the first 100 attendees to Lynch who will be dispelling theories that Process Improvement and Innovation cannot work together Improve communication with non-process focused people after hearing the strategies that worked at Hess from John Douglas, Vice President of Global Business Improvement register! See p6 for more details Network with all Summit attendees at the Sundowners Cocktail Welcome Reception on Sunday January 27th 2008 Dine African style at Six Sigma s 21st Birthday Party at Harambe Village: See p6 for more details Book on for discounted passes to Disney Attractions available for Summit attendees. WELCOME TO THE GREAT CITY OF ORLANDO! As Mayor of Orlando, I would like to take this opportunity to welcome the attendees for the 9th Annual Lean, Six Sigma & Process Improvement Summit. With Innovation being well to the fore of business objectives at the moment, and the continual striving of quality initiatives to both be innovative and assist innovation, it is fitting that this event should be held in Orlando, one of the most innovative cities in the world. For those who are first time visitors, you will discover that Orlando's community is rich with opportunities for recreation, cultural entertainment, educational resources, and business enterprises. You will also notice that when it comes to service and hospitality, Orlando is second to none. Once again, thank you for visiting our community! I hope you enjoy your time here in the Orlando area and I hope you plan on visiting us again soon. Sincerely, There s so much more to this event than just presentations! This Summit is such a comprehensive view of advanced Six Sigma that over 1500 delegates have attended this event over the past few years. It has been said that this event is like attending multiple events for the price and time of one! So take the next step to improving Process Improvement alignment with your company strategy and register today it s the only way to secure your pass. Looking forward to seeing you in Orlando, Buddy Dyer Mayor OFFICE OF THE MAYOR CITY HALL POST OFFICE BOX 4990 ORLANDO, FLORIDA HONE FAX Vanessa Lovatt US & Europe Event Director, IQPC To reflect our evolving community, the Award categories have been updated and the new categories are: INDIVIDUAL AWARDS: Master Black Belt Of The Year Deployment Leader Of The Year PROGRAM AWARDS: Best Improvement Program Best Start Up Program PROJECT AWARDS: Best Project Contributing To Innovation Best Design For Six Sigma Project What does it mean to win an award? Being recognized by an outside group for the quality of the work my team and I did was excellent. Aside from getting good internal press, demand for the six sigma skill set my team and I possess has increased substantially. The award gave us more reason to publicize our techniques and welcome new individuals to our training from areas of our organization which have not used Six Sigma (i.e. HR, tax, etc) while strengthening the dedication of areas where we already have a presence. Thank you Whirlpool Corporation former Award Winners The Process Excellence Awards have long been established to honor, recognize and celebrate projects that demonstrate true best practices. And celebrating is exactly what you'll be doing if you win one of 2008's Process Excellence Awards! The Winners and Honourable Mentions will be announced at the dazzling Awards Ceremony and Gala Dinner on Tuesday January 29, With thanks to our expert judging panel for 2008: Harmeet Soin, Group Director of Business, HSBC Consumer and Mortgage Lending Chandeep Singh, Vice President Process Excellence, Firstsource Solutions Ltd. Michael Cyger, President & CEO, isixsigma Lev Buslovich, Director, Strategy Planning & Integration, Carlson Hotels Worldwide Michael Bauer, Center for the Lean Enterprise, Computer Sciences Corporation (CSC) The Honorable William C. Anderson, Assistant Secretary of the Air Force, Installations, Environment and Logistics Dan Farley, Engineering Manager Adv. Reliability & ICIM Delphi Six Sigma & DFSS Master Black Belt, Delphi Corporation Leigh Bracken, Global Head of Quality, Institutional Markets and Services, National Australia Bank Nancy Case, Master Black Belt, Strategic Planning & Integration, Carlson Hotels Worldwide Greg Eads, Shared Services MBB - EM&B, BlueCross BlueShields of Florida John Murphy, Assistant Vice President, Operations Process Excellence, CSX Drew Algase, Growth Master Black Belt, Freudenberg NOK Dan Lachica, President, First Sumiden Circuits AJ Ijaz, Director Six Sigma, Allstate Financial Charles Aubrey, Vice President of Process Management and Lean six Sigma, Anderson Packaging JD Rapp, Corporate Director Finance BPM, Whirlpool Corporation Fred Blessinger, Master Black Belt, Delphi Corporation Alistair Firmin, formerly Vice President of Continuous Improvement, Limited Brands 2 Best Process Service And Transaction Process Improvement Project Best Manufacturing Process Improvement Project Best Fast Project Enter online by November 2nd 2007:

3 Day 1 Monday, January 28th, 2008 Seminars & Opening Keynote Plenary Presentation OPENING PLENARY KEYNOTE Brand new and for the first time ever, the initial plenary keynote takes place on Day 1. Every attendee of this day will attend the extended presentation, lunch and discussion session from with Scott Lasater, The guy who taught Six Sigma to Jack Welch Lean Six Sigma Killers And How To Conquer Them! Wipe Out The Top 10 Most Common Mistakes, Myths, and Misconceptions What works? What doesn t? Much like a designed experiment, patterns revealed from experiences with hundreds of organizations Lean Six Sigma implementation efforts have produced invaluable 7.15 Registration and Networking Breakfast MORNING SEMINARS INCLUDING REFRESHMENT BREAK Seminar A Combining Innovation With Your Lean Six Sigma Training To Maximize Your Training Results and ROI Training is one of the most significant investments made in driving Lean Six Sigma practices deep into the fabric of an organization, but there is no one size fits all model and there are still many outstanding questions on what the best methods are: Are instructor-led classes the only way? What is the role of e-learning? How can job aids, blogs, podcasts, wikis and toolkits accelerate the learning process? How can you train a global workforce, consistently and in multiple languages? How can executives be quickly trained in order to become effective Champions? If you want the answers to these questions, don t miss this seminar. Also vital to the longevity of any training and education program is identifying the best way to carry out refresher and recertification training. The purpose of this session is to draw out experiential knowledge and best practices from seminar participants. Rob will also draw on insights gained from some of The Quality Group s best practices work with such organizations as Black & Decker Corporation, CSX Transportation, Owens-Corning and Seagate. Find out how to: Define your goals for Lean Six Sigma training, and be better equipped to architect a deployment plan to get there Establish a leaner, better, more measurable process for training Recognize what s working well, and what needs improvement in your own training process Calculate the potential ROI from investments in training technologies Led by: Rob Stewart, President & CEO, The Quality Group Each attendee will be authorized to take a free online e-learning curriculum of your choice from The Quality Group AND the complementary musical CD of Greatest Classical Hits which The Quality Group has produced in celebration of their newly released OpusWorks TM insights into key success principles. Quite often, the failures are even more instructive than the successes. At the core are often several common mistakes and misconceptions that continue to surface -- destroying value, deterring optimization, and derailing deployments. So, to help you find out how to stop this happening in your organization, Scott will present and lead discussions on busting old myths, enabling you to turnaround your program! Lean and Six Sigma are different, separate initiatives True False Lean Six Sigma impedes creativity and innovation True False Current GAAP or related cost accounting practices are reliable for optimization decisions True False Seminar B Designing Experiments To Accurately Capture The Voice Of The Customer Understanding the Voice of the Customer (VOC) is a critical first step in developing a successful product or service. If your company can precisely predict customer preferences and needs, you ll have a competitive advantage to launch innovative products or services that lead to an increase in customer base. A popular way to predict peoples choices for prospective goods is the use of conjoint experiments. You will gain a deeper understanding of your customer through the basis of designing a conjoint experiment: Respondents are usually asked to rate a set of goods on a scale Goods are presented as profiles or alternatives of combinations of different component attributes Predictions result from the analysis of the experimental data To maximize the information gained you need an efficient experimental design Seminar attendees will find out how to understand the true needs of your customer, and also what do with your knew found level of customer understanding. The specific relevance and use of designing conjoint surveys will be explained and you will gain an understanding of experimental design theory through the many examples covered. Design and analysis outputs are provided in both JMP and Minitab. Led by: Dr. Roselinde Kessels, Visiting Scholar, College of Textiles, North Carolina State University Registered attendees at this seminar will receive a complimentary registration to any Master Black Belt module offered at NC State University. Learn more about the Master Black Belt courses at: You do not have to be enrolled in the NC State University Master Black Belt program to attend a course. Lean Six Sigma is just for manufacturing or "quality" True False Lean Six Sigma is just for reduction of variation or defects True False If you ticked false to any of these statements, do not miss this opening keynote session! Scott Lasater Director, Lean Six Sigma Enterprise Institute The guy who taught Six Sigma to Jack Welch Seminar C Conquering Complexity: Moving Beyond Lean Six Sigma To Break Through The Ceiling On Profits And Growth This seminar focuses on conquering complexity - the next frontier of business transformation. The complexity of a service offering is often a larger drag on profits and growth than any other single factor in the business. This is particularly apparent today where large-scale consolidation, globalisation, and product expansion have been the drivers for growth AND for business complexity. The potential of conquering complexity - making explicit decisions about which complexity to get rid of and what to keep and exploit - is enormous. Join this interactive simulation to discuss: How complexity drains time and resources in your business The impact of complexity on shareholder value Eliminating process complexity with Lean Six Sigma Making complexity a strategic weapon how Porsche, Southwest Airlines and Wal-Mart conquered complexity and won market dominance Led by: Kevin Simonin, Senior Vice President, The George Group Attendees will receive a copy of Conquering Complexity in Your Business (McGraw-Hill, June 2004). Written by Michael George, author of Lean Six Sigma and Lean Six Sigma for Service, and Stephen Wilson, this book provides new insight and methodology on conquering business complexity. Seminar D Using A Product Development Process Wizard To Enable and Facilitate The DFSS Process This is a hands-on seminar where you and other attendees will take the role of a product development team and follow a new wizard approach to completing each step of the process. Enjoy a product development simulation for yourself. You will learn how to build the continuous thread of product knowledge from pre-voc interviews through requirements, critical parameter, and risk management to validation, verification, and test. You will also use the newest web based technology to lead you through each step. You should attend this seminar if you are part of the product development process, moving into this field or need to understand this part of your business better. If you are looking for a better way to enable and enforce your product development process, do not miss this seminar that will give you the power to strengthen this core skill in our competitive business world. Gain the power to introduce DFSS and communicate in such a way that even engineers will do it. Led by: David Cronin, Director, Business Improvement, Cognition Corporation Seminar E Changing The Game In Six Sigma Project Execution We all want to finish Lean Six Sigma projects more quickly and get better results. Find out how to do this better through: Enabling new Belts to execute projects like seasoned professionals Leaning the project process eliminate non-value added efforts Improving knowledge sharing simplifying project replication Utilizing management tools to better leverage Master Black Belt resources Improving executive visibility (portfolio status, financial rollups, resource allocation) This is an extremely interactive seminar so come prepared to ask questions about real world issues that you re experiencing in your projects. Led by: Jay Holstine, President & CEO SigmaFlow the software tools mentioned during the seminar (SigmaFlow Coach, Modeler and VSM) are included with admission and will be provided at no additional charge to seminar attendees (SRLP: $1,200). Seminar F Compress Time, Cost & Risk: Improving Your Training Program With Ground-Breaking Simulation Exercises Improvement programs are constantly evolving to meet the changing demands of organizations. How well are your training programs keeping up? Changes in demographics, incorporation of best practices, demands for lower cost and greater effectiveness are all challenges to Lean Six Sigma training. It certainly can be hard to fit everything into a balanced, smooth running and yet rigorous training program. One solution: Simulations. Widely recognized and adopted by training organizations, simulations provide safe, time-compressed, low-cost opportunities for practicing new skills. Properly used, simulations keep students engaged in the learning process while freeing instructors to provide high value coaching and mentoring. In addition, incorporating simulations in your training can measurably increase learning effectiveness and return on investment. This seminar will expose you to a variety of training simulations and cover methods for incorporating complementary simulations into existing training programs. In keeping with current culture and developing technologies, the simulations you ll experience will include use of games and virtual learning environments constructed to accelerate learning and cement competencies. Led by: Tim Kelley, Vice President, Moresteam.com Every attendee will receive free subscriptions to the presented simulations for post-conference evaluation and practice FULL DAY SEMINAR: INCLUDES TWO REFRESHMENT BREAKS, LUNCH AND ATTENDANCE AT MAIN PLENARY SESSION Seminar G Structured Approach To Integrating Innovation And Creativity In The Design Process Using a systematic approach to the integration of world-class VOC/VOS methods, You ll also hear a real-life account of how Michael designed and developed a product that structured innovation techniques, DfLSS, and Axiomatic Design is one of the most won the Most Innovative Product of the Year Award in 1999 from UCSD s CONNECT covetable abilities in the competitive markets of today. But actually succeeding with these program. It was also named one of the 25 Breakthrough Technologies of the Year by advanced and complex methodologies is tough. Michael, an award winning innovator Fortune Magazine in The OnTech self-heating container was created through the himself, will guide you through the strategies that will give you the power to succeed. application of the DesIgNNOVATION model, and Michael will explain this model in detail so Initially, Michael will present a model that defines the step-by-step flow of customer that you may also benefit from the rigorous approach to robust product commercialization. requirements through the concept, design, and manufacturing operations. This will enable He ll also present the voice of the customer as collected by focus group and BASES studies you to define customer requirements and therefore preserve these throughout the in order to demonstrate the impetus for product development to you. developmental process. He will specifically highlight the techniques and methods used in Finally, Michael will guide you through a summary of over 400 problems experienced addition to the process describing algorithm so that you understand how to systematically during development that were solved using the TRIZ methodology along with several DOEs reduce the concept to a commercial opportunity. that were instrumental in design and manufacturing optimization. Find out how Michael A F T E R N O O N S E M I N A R S I N C L U D I N G R E F R E S H M E N T B R E A K Seminar H Seminar Break Seminar I Think Strategic Or Die: Where Is Your Six Sigma Program Going? According to recent research, a third of all Six Sigma initiatives fail to produce results and are abandoned, a third will produce mediocre results and only one third are successful. So, what s the difference? In the successful third, the Six Sigma program becomes the vehicle for executing strategy, the engine of profit growth and the thing that CEOs trumpet to their shareholders. In the other two-thirds, it is marginalized and forgotten. This seminar will share the secrets of the successful third: How did they start their program? How did they develop a sustainable infrastructure? How did they ensure their improvement programs made an impact on their strategic objectives? How did they keep their senior executives enthused and informed as the program developed? Plus gain a greater appreciation of how top companies are developing their thinking about how to use Business Scorecards to link Corporate Strategy with Project & Process Execution and how to align strategy with improvement programs such as Lean and Six Sigma. Drawing from deployment experience in over 40 companies in Europe, Asia and US, Paul s seminar will cover the latest techniques for linking strategy with execution. He will discuss the integration of corporate strategy and Balanced Scorecards with improvement programs, and why he believes that improvement which is not aligned with strategy isn t really improvement at all. Led by: Paul Docherty, CEO, i-nexus Limited Availability Due To Interactive Nature Of Seminar! made these tools and methodologies work for him so that you can adopt suitable principles in your own practice. One of the most interactive seminars ever to be held at this Summit, you ll also be shown excerpts from the History Channel program featuring the product and be provided with product samples to use and evaluate during the session. Led By: Michael Slocum, Chief Innovation Officer, Air Academy Associates Seminar J Change Management Skills For Six Sigma Belts Anyone can tell you that success in Six Sigma, Lean and Lean Six Sigma requires more than just technical expertise. But while a sound understanding of the methods, tools and overall deployment approach is obviously necessary, it s simply not enough. So what is the make-or-break element? The ability to influence. At the Belt and Champion levels, the ability to influence determines project success. At the Vice President, Steering Committee and Executive levels, the power of persuasion impacts deployment growth. For the last six years, Rath & Strong s week-long Team and Influence Skills for Black Belts course has helped Belts develop the non-technical skills they need to ensure project success. Now you can get a taste of this course by participating in the interactive Influence Skills seminar. Discovering the five styles of influencing: What they are and when and how to use them Developing your own default style and how to avoid over-reliance on one style Recognising and using your social power Differentiating your stakeholders real interests from their positions: Addressing root causes instead of symptoms Identifying and creating currencies with which to negotiate with your stakeholders Ensuring that the data you use to influence is persuasive Led By: Mary Federico, Vice President, Aon Management Consulting/Rath & Strong Each participant will receive a free copy of Rath & Strong s Six Sigma Team Pocket Guide. 3 Seminar K Building Lean Sigma Into The Operations Of Your Business Institutionalizing The Initiative Despite many Lean and Six Sigma programs growing into the standardized operating procedures within businesses, many Lean & Six Sigma programs fail to make the leap from a standalone initiative to being fully integrated into the way we do business. A common cause of the initiative fizzling out is because it isn t correctly built into the operations of the business or it loses focus as a subsequent initiative comes along. Through a series of case study examples, learn from a seasoned deployment professional the framework needed to take either a mature initiative to being operationally-driven or to drive a new program into an operations-based approach early. You will examine: Linking Lean and Six Sigma to strategy and other initiatives (the operational framework) Improving project identification and selection Investigating the best approach to resourcing ing results and driving success Revitalizing a mature initiative Led by: Dr. Ian Wedgwood, Executive Director, SBTI & Author of Lean Sigma A Practitioners Guide Seminar L Crossing The Chasm From Early Success And Scale Replication To Institutionalization And Culture After the euphoria of successfully replicating early continuous improvement project successes across different parts of the organization, operational excellence (OpEx) journeys often stumble or at worst come to a grinding halt. This seminar explores the issues that lead some organizations to fall into the chasm and become disillusioned with their continuous improvement programs. Most importantly, it identifies the keys to successfully traversing the chasm and sidestepping the common pitfalls that stand in the way OpEx institutionalization and culture transformation. The Six Sigma Maturity Model which describes the commonly experienced levels of OpEx journey maturity - including Launch, Early Success, Scale Replication, Institutionalization, and Culture - provides the framework and vocabulary for this discussion. Join Instantis CEO and founder Prasad Raje as he leads this seminar designed to help you to: Benchmark your journey s progress against industry norms Assess deployment strengths and performance gaps Anticipate common adoption pitfalls typical for organizations in this phase of the journey Led by: Prasad Raje, CEO and Founder, Instantis 6.00 Six Sigma s 21st Birthday Party See p6 for details Seminar M Creating Six Sigma Leaders: How To Move Beyond Process Improvement To Change Leadership Six Sigma will never be a truly integral part of your organization until your leaders adopt and apply it. Making them Green Belts is not enough - it requires translating Six Sigma concepts into methods that are essential for, and flexible to, the demands of 21st century leadership. In this session, respected author and consultant Pete Pande provides a model for "Six Sigma Leadership" that adapts (and even contradicts) process improvement principles, expanding and embracing a more ambitious vision of "Change Leadership." You'll learn: Why Six Sigma is hard for leaders to apply and how to make it relevant to their role and challenges What are the seven "Powerful Paradoxes" that can turn Six Sigma into practical leadership methods How to help leaders look beyond Six Sigma projects to enhance their strategic "Change ROI" When and how to move beyond the boundaries of your Six Sigma program to engage with business leadership You ll develop a plan to engage your leaders in a more robust application of Six Sigma and enable them to use it in how they do their jobs. Led by: Pete Pande, President, Pivotal Resources All attendees receive a copy of Pete s newest book The Six Sigma Leader Online: enquire@sixsigmaiq.com

4 Day 2 Tuesday, January 29th, 2008 Plenary Presentations Registration and Networking Breakfast 8.00 Summit Director s Welcome Vanessa Lovatt US & Europe Event Director IQPC 8.05 Chairman s Opening Address 8.10 Transforming The Defense Enterprise With Lean Six Sigma: How Leadership Commitment To A Culture Of Change Is Transforming The Business Of Defense For change to be successful in an organization as large and complex as the Department of Defense, the top leaders of the organization must be completely committed. With the support and continued investment of its top leaders, the Department of Defense is transforming the way it does business through the use of Lean Six Sigma. Elizabeth will discuss the Department's efforts to ingrain continuous process improvement into its corporate culture through: Explicit stakeholder training and performance objectives Current enterprise-wide Lean Six Sigma initiatives being undertaken by the Department The future of continuous process improvement/lean Six Sigma in the DoD Additionally, Elizabeth will focus more broadly on the importance to the American people of the Department of Defense becoming a "Lean" organization." Elizabeth A. McGrath Principal Deputy Under Secretary of Defense for Business 8.50 Using Adaptive Deployment To Keep Six Sigma Relevant In Your Organization It has been 9 years since DuPont began its journey to Six Sigma. Don Linsenmann returns to present the twists and turns of DuPont s experience. He will focus on the concept of an Adaptive Deployment and how this has assisted the DuPont story. Along the way, he will point out the possible pitfalls and key moves that need to be made to keep Six Sigma relevant in your organization. The dimensions of when and how to incorporate Lean, Innovation, Top Line Growth and Strategy will be covered find out from Don what could work for you. Don Linsenmann Vice President and Corporate Champion DuPont A Top rated speaker in 2007! Strategic Planning And Ongoing Alignment With The Business Investigating The Challenges And Benefits Of Deploying Six Sigma On A Global Basis Gain a first hand insight into the value and issues associated with deploying Lean Six Sigma in a global company and within global supply chains. The advantages of speaking the same language of Six Sigma across the company will be investigated, as well as challenges with translation, delivery and local resource needs. In addition Joe will describe a novel way to determine the Sigma value of your web page by keywords. He will provide a real example of applying the methodology to improve website visibility and some candid perspectives of the difficulties and challenges in doing so for global visibility. Joe Ficalora Executive Vice President Sigma Breakthrough Technologies, Inc. Long Term Success: Guarantee It For Your Organization By Using Process Excellence As Part Of The Strategic Planning Process Most process improvement programs are not top down implementations. Without leadership engagement whether at the company, division or facility level, a process improvement program is unlikely to grow or in many cases survive. It is the obligation of the deployment and process leaders in these programs to identify key success factors and implement actions to gain leadership support which grows the program using the process tool box. At CSX s, the intense focus on creating visible financial results using the accountability model led to increased leadership engagement and organizational alignment with the corporate mission statement. Once aligned, implementation of a business process management program further integrated the process excellence focus with the long term strategic vision. By concurrently focusing on delivering current year results and continuously refining the long term strategic vision, CSX s process excellence program is delivering long term success. John will tell you how. Focusing and delivering visible results to culturally transform and obtainleadership engagement and organizational support Using financial and effectiveness results to evolve your program and become aligned with your mission statement Implementing Business Process Management (BPM) to enable your process excellence program to become a critical part of the long-term strategic vision John R. Murphy Assistant Vice President, Operations Process Excellence CSX 9.30 The C-Level Panel: How Do You Make Lean Six Sigma & Process Improvement An Intrinsic Part Of Your Organization s Strategy? Our C-Level sounding board are here to tell us what Lean Six Sigma & Process Improvement means to them. Doug, Geoff, Kevin and Elie will fill us in on what they do and how process improvement is working in their companies before Geoff opens to questions from the floor ask them what you need to know to get more buy-in from your senior management! Questions to be addressed include: Using operational excellence to achieve your company s top priorities Who should lead operational excellence in your company? Translating the value of Six Sigma into terms your company leaders can understand and be able to apply themselves Geoffrey Glass CIO and SVP, Valeant Pharmaceuticals Coffee & Networking, Book Signing With Jack Welch Three Sure-Fire Ways To Utterly Destroy Innovation At Your Company This focused session will look at the behavioral and leadership aspects of innovation. Mary Federico Vice President Rath & Strong An Audience With Jack Welch B Out With The Old And Innovate With The New The Roadmap To Innovation: Explore How You Can Lead Your Team To Innovation A successful improvement programme needs strong leadership that inspires your people and draws the most out of projects. As European and UK Quality Leader of the Year , Estelle will investigate what is necessary for leading innovation and share stories about inspirational leaders from whom we can all learn. Understanding the role of leadership in process improvement and innovation to hone your leadership style Identifying the skills of a true leader do you have them? Examining leadership of innovation and identifying key differences and difficulties faced Developing your own leadership style to draw the most from your innovation and improvement program Estelle Clark Group Business Assurance Director Lloyds Register Top Rated Speaker at IQPC s European Summit European and UK Quality Leader of the Year January 28th-31st 2008, Disney s Contemporary Resort Orlando FL Kevin Kelleher President and CEO Cartus Developing An Innovation Experience Model Using Six Sigma-Based Methodology To Yield A Customer-Focused, Branded Experience To Address Strategic And Tactical Concerns Unisys Corporation has developed a state-of-the-art model for conducting an Innovation Experience for client and client-vendor teams. Innovation Experiences include discovery and discussion of technological and strategic solutions to client business issues, deployment and enhancement of current offerings, and tactical overviews. Experiences range from specific problem definitions and solutions to blue-sky, out-of-the-box brainstorming. In this session, learn their methodology for developing the model using Six Sigma techniques and how that methodology yielded the model and deployment. Using Six Sigma methodology, specifically QFD, to translate customer needs into a working model Developing an Innovation Experience model around process, personnel, and space to ensure a successful, well-rounded client experience Integrating technology into standard operating procedures to ensure a seamless execution of the innovation experience Sam Racine PhD, Six Sigma Black Belt Unisys Corporation Achieve a client-based experience to enhance your unique brand of Innovation Elie Simon CEO TAGSYS RFID Innovation Vs. Rigid Methodologies: Dispel Theories That Process Improvement Methodologies Are The Enemy Of Creativity And Learn How To Use Them In A Complementary Fashion In a business world with evolving client needs and dynamic markets, technology and competition, it is no longer sufficient to simply be efficient and solve problems. Process improvement practitioners can add substantially more value by truly embracing creativity when delivering solutions. Creativity is a direct result of determination to learn and use creative thinking strategies. Applying these strategies can lead to innovative solutions on any improvement project, regardless of methodology or approach. Achieving superior results by incorporating innovation into your improvement program Empowering and growing your practitioners ability to aid creativity Creating a climate that fosters creativity Russell Danziger Director Six Sigma Central Deployment Office Merrill Lynch Want your photo taken with Jack Welch? Then you need to either a) Be one of this year s Excellence Awards finalists b) Bring a team of twenty of more people And you may be invited to the private breakout session with Jack Welch. An intimate Q&A forum has been created for those at the top of the tree. Selected participants will be notified of time and location upon invitation. (Strictly by invitation only) Lunch and Networking By Invitation Only: VIP Lunch with Jack Welch Intrinsically Secure: Assuring The Longevity Of Process Excellence By Establishing It As An Intrinsic Part Of Your Organization s Strategy Southwest Airlines launched their Redefining Excellence (Rx) program to grow their company and keep ahead of their competition. This required the creation of a tailored program that would maintain their core values, enabling passengers to travel as self-sufficiently, and securely as possible, whilst improving operational performance. The Rx program has required extensive change management, but through careful change strategies and commitment from the senior board, a winning program has been created that is firmly embedded in the organization s strategy. Greg will explain how the ground operations have been completely transformed and how Southwest Airlines aims to work across all 64 locations, with specific reference to: Change Management: Generating acceptance of change within the wider workforce to ensure faster take up of new processes Keeping your improvement program integral to your organization s strategy by regular re-invigoration to meet current business demands Greg Wells Senior Vice President Operations Southwest Airlines C 11,000 projects run over 8 years! Winning With Culture Change Management Driving A Continuous Improvement Culture In A "Non-Mandated" Environment How do you generate interest, gain buy-in and active leadership support in a continuous improvement program within a company that has multiple lines of business and distinct cultures? This session will share Constellation Energy's approach for developing, deploying, and sustaining a non-mandated continuous improvement model that is relevant and flexible for your enterprise. The continuous improvement program was a component in Constellation Energy s productivity and growth, making them North America s largest competitive provider of power, with a $19.3 billion enterprise and international operations. Bruce will guide you through this growth from the perspective of their continuous improvement program. Understanding Constellation Energy s vision, strategy and planned approach for business performance improvement and to relate these three aspects to one another Developing the operating model and service packages that allow continuous improvement to be evolved and developed as different business units mature Bruce Rideout Vice President, Business Performance Improvement Constellation Energy Group Are You Six Sigma Or Just Doing It? Does your company view Six Sigma as the foundation for cultural transformation or as a program for process improvement? Your approach to ten critical success factors may ultimately determine whether you become a Six Sigma company or if you end up just doing it. Join Gianna as she discusses these critical success factors and provides some insight into how you can steer your company s Six Sigma approach to fundamentally change the way your company thinks, acts and works. Gianna Clark Managing Director Six Sigma Dominion Don t miss Gianna s related article, available online: An Audience With Jack Welch Introduced and moderated by Dan Quinn, President and CEO of Rath & Strong, don t miss the full one hour interactive session with Jack himself D Deployment Leader Forums "Ultimately, [Six Sigma] drives leadership to be better by providing tools to think through tough issues" Jack: Straight From The Gut Engage in a dialogue with Jack Welch, the most admired CEO of modern times. This unique opportunity will give you insight on: Leadership Management Execution "I called Six Sigma the most ambitious undertaking the company had ever taken on. Quality can truly change GE from one of the great companies to absolutely the greatest company in world business. Jack: Straight From The Gut In his 20 years at General Electric, Jack Welch transformed the company from a bureaucratic monster to a dynamic and revered powerhouse. During his tenure, GE market value grew from $13 billion to $500 billion. In the process, Welch s management innovations have made him the most influential CEO of his era. Hear what was said when Jack headlined this event before: Jack Welch is a legend. Just to be within fifty yards of him and feel his presence it ll be a memory of a lifetime for me. Susan L. Gillman, Director/Founder Lean Enterprise Group, Seagate Summit attendee in 2005, the last time Jack Welch headlined at this event A Specially Created Platform For Deployment Leaders To Network And Share Best Practice, All Facilitated By Speakers. Below Are A List Of Suggested Topics, The Most Popular Will Be Determined Through Discussion Onsite And Then Discussed In Detail. Deployment Maturity Three forums: a) Pre-deployment 2 years b) 2 years 5 years c) 6 years + Suggested topics for discussion: Examining the talent pool Communicating with non-quality people Planning for strategic alignment Reporting results effectively Creating a progressive culture that develops with your program To register for regular Summit updates Elizabeth.Mcaleer@iqpc.co.uk $500M+ in bottom line financial benefits Critical role in strategic planning vision of company Bronze winner 2007 ASQ International Quality award Completing The Circle: Aligning People To Projects, Projects To Process, Process To Strategy And Strategy To Pay-Off What do you do when your front-line workforce is aligned with the mission but not with the strategies chosen to achieve the mission? JEA faced exactly this problem and developed an easy to understand Circle of Excellence to easily communicate their desired end state and chosen strategies. Using this communication tool, they aligned an environment of 8 bargaining units and 4 levels of management to focus their energy around the strategies. When processes weren t aligned with the strategies, projects were born to achieve alignment of processes. Aligned processes create the platform for success that encourages people to thrive. Accountabilities throughout the organization align with our chosen strategies at every level. Find out you can do this with first hand insight from Rod. Rod Hill Master Black Belt JEA Session Break Want to see your client showcased here? Contact Stephen Swarray, Sponsorship Director, IQPC now, on +44 (0) or Stephen.swarray@iqpc.co.uk Networking Refreshment Break A Way Of Life: Instilling Enthusiasm And Motivation Throughout Your Workforce To Generate Acceptance And Support Increasing employee acceptance of the changes that come not just from initial deployment, but also from changes that you will encounter as your program becomes more advanced is a constant challenge for every progressing Lean Six Sigma program. At Rohm and Haas an unusual method of changing the way people think has been introduced that actually gets company employees pushing forward for Lean Six Sigma and thinking in a more process orientated mentality. A pipeline of projects has been created by encouraging employees to suggest potential projects themselves and the process excellence team then support and carrying out these projects, provided they provide a 3:1 ROI or that they fulfil a senior management priority. Janet will explain how this has created enthusiasm and acceptance amongst the general workforce, plus a steady supply of projects. Using a rigorous process to clarify the business potential and financial return of what are initially just pain points Ensuring strategic and agile success within one year to continue the enthusiasm and acceptance for Lean Six Sigma Janet Hammill Business Process Excellence Lead Rohm and Haas Company Organization Size Three forums: a) Up to 5,000 employees b) 5,000-15,000 employees c) 15,000+ employees Suggested topics for discussion: Communicating program development and success across the business Engaging the senior management DfSS improve its delivery for you Investigating excellence in your value chain Session break Want to see your client showcased here? Contact Stephen Swarray, Sponsorship Director, IQPC now, on +44 (0) or Stephen.swarray@iqpc.co.uk Using Lean Six Sigma For Innovation And Growth Lean Six Sigma has been used both separately and together for many years. Typically the application has distracted from the fundamental benefit of allowing more time for value added activities such as innovation and generating growth. Even if you are deeply immersed in your program it is valuable to step back and make sure the fundamentals are being followed. Thom will guide you through steps for using Lean Six Sigma for innovation and growth so that you can apply the principles in your work. Identifying the strategy and goals of your Lean Six Sigma initiative Clearly understanding and removing the obstacles in your path which prevent true innovation Making sure that all of your efforts are customer facing and allow more opportunity for growth Thom Keehan Quality & Operational Excellence Leader GE Money Turkey The ConAgra Performance System: Driving Sustained Performance With A Focus On Daily Operations, Process Reliability And Safety Several years ago, ConAgra Foods began a journey that is transforming the way in which they manufacture a wide range of products for customers world wide. This journey is based on the ConAgra Performance System, CPS, that is driving sustained performance improvement. Most companies today try to solve their problems using only tools such as Lean Six Sigma, but CPS goes beyond this approach by transforming manufacturing through careful attention to the basics that include safety, continuous skills improvement, focused improvement methods, maintenance and work simplification. The result is a total culture change and daily operations system that returns greater performance while other methodologies plateau and fall behind. David will guide you through the ConAgra success story. David Kaissling Vice President of ConAgra Foods 8.00 Awards Ceremony & Gala Dinner (see p2 for more details, on the dazzling awards ceremony)

5 Day 3 Wednesday, January 30th, 2008 Presentation and Interactive Discussion Forums 7.15 ISSSP MBB Circle (By Invitation Only) 7.15 Registration and Breakfast 8.30 Using Process Excellence To Drive Speed Into Your Value Chains And Significant Improvement In Return On Invested Capital And Asset Productivity Today's business environment demands speed in all aspects of your business, including fast decisions, fast value chains, and fast learning. Seasoned executives already know that driving speed in service and manufacturing operations with initiatives like Lean and Lean Six Sigma results in significant improvement in return on your invested capital and asset productivity. But what separates good from great companies is the ability to quickly learn and adjust. Increasingly, great companies must have speed woven into their corporate DNA. Companies that don't will become commoditized or extinct. Smart strategic decisions may, for a time, mask key operational issues, but over time the fast company will win by learning and adjusting to your marketplace quicker than your top competitor. In this session you ll learn how you can become a fast company: Understanding why process excellence implementations must increasingly focus on value chain speed Embracing the importance of speed in quickly driving the creation and implementation of new products and services Recognising how your organization's execution capabilities shape your strategy Investigating how the stock market and customers reward companies that can deliver speed Kevin Simonin Senior Vice President George Group 9.10 Using process improvement, modeling and simulation to drive innovation into your product line Respected worldwide as leader in the field of innovation, Tom will explain how process improvement, modeling and simulation can greatly accelerate the pace of innovation. He will present case studies of how Proctor & Gamble is using process improvement, advanced computing and simulation software to: Better understand how everyday products function Make the processes affecting their performance work at maximum efficiency Tom Lange Director of Modeling & Simulation in Corporate R&D Proctor & Gamble 9.50 Networking Refreshment Break Innovation, Six Sigma And Design For Six Sigma: Establishing How These Can Work Hand-In-Hand Running better than competitors and responding to rapidly changing market places requires a perfect service and product offering. Dow responds to this by using a systematic blend of Six Sigma, Design for Six Sigma and TRIZ to combine traditional improvement with innovative solutions. Also an advocate of Lean, branded under the Six Sigma heading, Dow has succeeded with integrating Six Sigma and DFSS into the company s businesses and functions. Karen has headed up this program over the last few years and is growing existing pockets of excellence across the company. She will explain how these three crucial elements can be combined to embrace innovation and breakdown ideas that process improvement and innovation are incompatible. Identifying with creative functions to gain their trust and belief that your team can assist their function Filtering innovation and creativity into all projects to establish an innovation-focused mindset Communicating with accounting functions to justify longer innovation projects over shorter improvement projects Yielding a higher number of solution ideas through TRIZ to increase support for this methodology Karen Trzcinksi Corporate Director of Six Sigma Dow Case Study Of The U.S. Army Business Changing The Way We Do Business The U.S. Army is an immense organization with more than 1 million employees working in 50+ countries and an annual budget in excess of $100 billion. Army Business is the governance framework for several initiatives designed to change the way the Army does business. In this session learn about these initiatives Lean Six Sigma, Organizational Analysis and Design, Business Situational Awareness, Professional Development, and Strategic Alignment how the U.S. Army is applying them, and successes to date. If it can work so successfully in such a non traditional environment, how can it work harder for you? Examining the synergistic effects of coordinated parallel initiatives Using organizational analysis and design principles to increase results Business Situational Awareness what is it and why do you need it? Mike Kirby Deputy Under Secretary of the Army for Business US Army Largest deployment of management science, ever Linking KPI Management With Lean And Six Sigma To Achieve Sustainable Process Improvement In today s competitive business landscape, it is critical to have transparency across your enterprise as you can only fix the problems that you can see. Continuously linking Key Performance Indictor (KPI) management with your various improvement initiatives (i.e Lean and Six Sigma) drives ongoing process improvement and sustained business excellence. In this session, you will learn 1) how to get started with linking KPI management and Lean and Six Sigma 2) how to get senior executive buy-in and 3) how to overcome the pitfalls and challenges you will face along the way. George will share his experience in this area, including: Developing shared KPI scorecards and portals across the organization to drive transparency and accountability Enabling proactive management of process improvement Focusing your limited resources on the key process areas that turn the strategic dials of the business George Patterson Global Head of IQP (Innovation, Quality, Productivity) CIBA Vision Corporation A Novartis Company Lunch and Networking E Perfecting Project and Tool Selection F Spreading Lean Six Sigma Though The Value Chain G Weaving Excellence Into The Fabric Of Your Organization H Subject Focus Discussion Forums High Priority Projects: Select According To Your Organization s Strategy To Ensure Support For Your Program Develops Not every project and priority must be addressed through a DMAIC project. BMW Manufacturing has developed a three pronged approach to continuous improvement to take advantage of the best approach to each opportunity. The Performance Improvement Program (PIP) process allows every associate at BMW to have a piece of the continuous improvement potential at BMW. The Continuous Improvement Program (CIP) process allows cross-functional teams to address both production and transactional process issues through facilitated workshops. Both the PIP and CIP system have built in processes to assure velocity of improvement and tracking of improvements. The final approach is DMAIC projects addressing more complex, multivariable opportunities. Mark will explain how these three interrelate leading to a high standard of project selection at BMW Manufacturing. Examining how BMW s PIP and CIP processes work Prioritizing and pulling DMAIC projects Examining the holistic view of continuous improvement at BMW Mark Fendley Lean Six Sigma and Continuous Improvement Manager BMW Manufacturing $17,000,000 made from projects suggested by employee workforce Over 9,000 CIP improvements made Over $25,000,000 in DMAIC project impact Engaging The Value Chain To Embrace Lean Six Sigma to Ensure High ROI on Improvement Effort Lean Six Sigma efforts usually start from manufacturing area and gradually expands to other functional areas and eventually reaches external customers and suppliers in order to continuously improve. The constraint everyone is facing is that resources are limited. To make sure the resources are spent on key issues, decisions need to be made constantly to prioritize efforts and appropriately allocate resources. Value chain analysis can be used to help make these decisions to ensure improvement efforts are geared towards high ROI opportunities. This presentation will show examples of how it s handled at several Fortune 100 and 500 companies. Terminology clarification: Value Chain vs. Supply Chain Introducing an integrate model between Lean and Six Sigma to provide a tier-based mutually inclusive approach Leveraging value chain in project selection to ensure resources are spent on issues with high ROI potentials Using value chain to selectively engage key customers and suppliers to gain high leverage with high ROI potentials Gary G Jing PhD, MBB, Sr. Manager of Global Lean Sigma Entegris Talking The Talk: Simply Communicating Your Program s Benefit To Non-Quality Professionals The improvement program at Hess has moved from strength to strength as its success is spread throughout the company. What s the secret? Communicating with non-quality professionals to demonstrate the value and benefit of the program. After winning the ISSSP Corporate Leadership Award in January 2007, John will guide us through the way this has been achieved at Hess. Delivering high dollar value on all projects to achieve immediate buy in on presentation of results Using internal modes of communication to spread the word of your programs success Using external recognition as an internal marketing aid John Douglas VP of Global Business Improvement Hess Winner of ISSSP Corporate Leadership Award! Advanced Discussion Forum- Integrating Multiple Methodologies To Proliferate ROI And Measurable Productivity Across Service And Transaction Environment Mike will lead this advanced discussion forum, designed specifically to enable you to get the answers to your problems. With several years of experience in this field, make the most of Mike s experience and the experiences of your peers with this extended knowledge sharing session. Proposed topics for investigation: Establishing ROI strategy to optimize the value of your program Expanding your suite of methodologies for application to create flexibility and responsiveness to your organization Using project prioritization strategies as you partner with the business Big Ys Orchestrating your suite of methodologies across multiple work streams to deliver real results for maximum value Discussion facilitated by: Mike Fisher Lean Six Sigma Master Black Belt, Sr. Director Best Buy Ensuring You Select Projects That Ensure Support For Your Lean Six Sigma Improvement Program Lockheed Martin is renowned in the Lean Six Sigma community for the quality of its program. Before the IQPC site visit to their Orlando site on January 31st 2008, Jody will fill you in on how important project selection is to the success of their program. Particularly Jody will emphasize how important it is to select Lean Six Sigma projects that meet business goals and objectives. At Lockheed Martin this has quickly maximized support for the Lean Six Sigma program. In conjunction, the application of standard business metrics to measure the performance of their Lean Six Sigma program - rather than separate metrics - has had a profound effect on buy-in for the Lean Six Sigma program, and Jody will reveal the ins and outs of this project, to enable you to improve project selection and company buy-in in your organization. Jody Parker Director, Lean Initiatives & Six Sigma Lockheed Martin Missiles and Fire Control Don t miss this precursor session to the Site Tour to the Lockheed Martin Orlando site on January 31st, see p6 for more details. Getting Granular From The Top: Lead Your Team And Gain Their Buy- In By Developing Winning Projects That Align With Organizational Goals Driving The Green Energy Agenda President George Bush in his State of the Union Address challenged the United States to wean itself off its addiction to foreign oil. For the Air Force, energy is not only an economic issue but is also a national security issue. Over the last two years the United States Air Force has taken a leadership role in addressing the United States energy problems leading the green energy movement in the US government. As part of this drive the United States Air Force is using Lean and Six Sigma to: 1) Identify opportunities, 2) Drive to improve results, 3) Spread best practices throughout the government and industry. Establishing and communicating the Air Force vision and goals on energy independence Changing the culture to make energy a consideration in everything we do Establishing prototype locations: Generating best principles to identify High Value Initiatives to rapidly spread green successes across the Air Force The Honorable William C. Anderson Assistant Secretary of the Air Force, Installations Environment and Logistics Insuring You re Hearing Your Customers Correctly Collecting and correctly analyzing Voice of the Customer (VOC) data is critical to the success of Six Sigma and Design for Six Sigma projects. Unfortunately, many Six Sigma practitioners receive only a cursory education in how to create questionnaires and interpret the data collected from them. Lori will guide you through how you can do this in this session. Using results of a Six Sigma project correctly by understanding the validity and reliability of questionnaires Examining the evidence of validity through representation of differerent groups of people Determining reliability by using statistical measures of internal consistency In this presentation, Lori will use the analysis of responses to a short questionnaire to give examples of evidence for validity and reliability. Lori Rothenburg, Higher Education Consultant Using Key Performance Indicators And Explicit Data Collection To Improve Your Supplier Relationship Acushnet Company has spent several years developing and improving their supplier relationship through clear communication of performance levels. Data collection has been paramount in the success of this program and Ken will guide you through the specific software tools that enhanced this process at Acushnet Company. The performance data is passed on to suppliers in Supplier Rating reports on a quarterly basis, known as the Acushnet Supplier Improvement Plan (ASIP). Ken will explain to you how this program has enhanced both supplier performance and also supplier relationships at Acushnet Company. Using specific software that enables you to collect supplier data and rate their performance Communicating quality expectations to your suppliers, for clear visibility on standards and KPIs Learn how Acushnet Company interacts with suppliers to improve their performance within the ASIP system Kenneth A. Welchman, Director of Quality, Golfball Operations, Acushnet Company Titleist, Cobra, & Footjoy Performing Continuous Improvement On Your Continuous Improvement Process With Global Lean Six Sigma initiatives in 13 deployment locations, Valspar s challenge was to deploy a system that provided a common, structured work environment while offering the flexibility required for global deployment. John worked to develop a solution that allowed Valspar to easily populate project information from multiple sources into the central repository without requiring practitioners to re-enter their project data. By having project tools integrated with the portfolio reporting, practitioners, champions and managers are able to perform at a significantly higher level. At the same time, the executives are able to generate timely and meaningful analysis from our detailed project data. John will explain the route that Valspar took to arrive end result for Valspar: Shorter project cycle times, higher quality and improved standardization. John Klein Corporate Deployment Executive The Valspar Corporation Networking Refreshment Break Creating A Bespoke, Results Driven Lean Six Sigma Program To Generate Maximum Results In Every Corner Of Your Business The Nielsen Company is a global information and media company with a leading market position and recognized brands in marketing information. The privately held company is active in 100 countries. In 2006, new CEO, David Calhoun launched an ambitious global business transformation for an industry not typically associated with process improvement transformation. A cornerstone of this initiative is process improvement. Nielsen is using, Lean, Lean Six Sigma and process management methodologies to identify, simplify and significantly improve key client and service operating process. Carolyn will guide us through this transformation initiative to-date including how to: Create a dynamic new organization and culture Align process improvement activities with business strategy Identify and improve key client and operating processes Develop leadership, management and employee buy-in and support Carolyn Rostetter Vice President of Productivity & Quality Nielsen Company New Deployment Case Study! Session Break Want to see your client showcased here? Contact Stephen Swarray, Sponsorship Director, IQPC now, on +44 (0) or Stephen.swarray@iqpc.co.uk Top Rated Speaker In 2007 Using The Baldrige Criteria At Management Level To Identify The Best Lean Six Sigma Projects Highly valuable as a resource to Lean Six Sigma is the Baldrige Criteria for Performance Excellence. The Baldrige Criteria can provide a comprehensive and systematic approach to quality management, performance and accountability, specifically in the public sector. Robert will explore the big picture of the Baldrige Criteria and how the criteria can be applied for use in Lean and Six Sigma projects to produce overall results in your program, including: Adapting use of the Baldrige Criteria specifically to your organization to gain quick wins and so engage the senior management Analyzing advantage and limitation of this approach to maximize the wins, and minimize potential pitfalls Robert Crowe Senior Vice President of Operations & North America Hollister Establishing A Collaborative Approach To Project Scope Development To Decrease Project Costs And Maximize Benefits Starbucks growth over the last decade has resulted in an increase in renovations to company owned stores. In order to achieve the maximum results from these renovations, Starbucks needed to establish a standardized process for executing these projects. Most importantly, they needed a methodology that ensured a scope of work that was in line with their current strategy and focus of the business. Andy will discuss how Starbucks developed a process that was both flexible enough to react to their growing business and structured enough to enable the maximum benefits. He ll provide best practices on how to achieve agreement on scope and limit scope change. Empower field management to drive alignment of scope of work Create clear roles and responsibilities to enable effective decision making Standardize a predictable process for project selection and definition to reduce scope creep Andy Woo Process Manager, Store Development Starbucks Coffee Company Reduced project costs by 48% Results, Rewards, Returns: Communicating And Rewarding Strong Results Within Your Organization To Create Visibility On How Your Program Is Supporting The Business Chandeep heads the worldwide Quality function at Firstsource Solutions Limited which is among India's top 3 pure-play BPO companies. Understand how 'hype' can boost engagement levels of your initiatives during this session and why Rewards & Recognition play an important and active role in overall deployment health. It drives the motivation and improves the engagement levels from the target audience. Awareness of the initiative nurtures visibility and participation, which help achieve the end objective and expected results. Chandeep will provide insight into how 'Rewards & Recognition' can provide an amazing platform for spreading enthusiasm and highlighting the aspects of your initiative that connect to the overall vision of your organization. During his speech, Chandeep will also focus on the role of communication and administration of such events. Chandeep Singh, Vice President Process Excellence, Firstsource Solutions Ltd Achieve Significant Improvement In Spend Effectiveness, Portfolio Management, Process Efficiency And Performance Accountability By Implementing A Superior Investment Review and Governance Process Corporations are spending billions of dollars annually to implement programs that increase revenue, reduce expense and increase customer satisfaction. Often these programs and initiatives are not effectively prioritized nor linked to the company s strategic vision and result in significant expense to the company s bottom line. Through design and implementation of a superior investment review and governance process, business leaders and process improvement professionals can improve spend effectiveness, portfolio management, process efficiency and performance accountability. Having moved from process excellence to a more strategy focused role, Tonja will round up the presentation days, with first hand insight into how important strategic alignment is, including: Plenary Session Spend Effectiveness: Reducing Capital commitment while substantially improving returns on deployed capital Improving alignment of investments Portfolio Management Balancing execution capacity and risk Reducing execution delays Improving flexibility Process Efficiency Reducing complexity Increasing appropriate rigor Matching skills with project requirements Improving decision cycle times Driving consistency 5.30 Chairman s close of Day Three Performance Accountability Improving quality of investment decisions Reducing exposure Developing talent and leadership skills Tonja Summitt, MBA, OD, MBB, PMP Senior Vice President, Enterprise Planning and Strategic Initiatives Wachovia Corporation Improve your company s OER by 20% or more through effective implementation of an investment review and governance process Online: enquire@sixsigmaiq.com

6 Day 4 January 28th-31st 2008, Disney s Contemporary Resort Orlando FL Four: Thursday, January 31st, 2008 Progression Level Workshops Or Site Visit to Lockheed Martin N: PROGRESSION LEVEL WORKSHOPS DAY 7.30 Breakfast Using TRIZ To Intensify Six Sigma: Learn The Tips & Tricks of the Experts Created by the inventive genius Genrich Altshuller, TRIZ is the Russian acronym for the Theory of Inventive Problem Solving. It is a powerful problem analysis and solution generating methodology that greatly complements Six Sigma. In this session, an overview of the popular TRIZ tools in the Six Sigma and Design for Six Sigma framework will set the stage. At the same time, attendees will get the answers to their burning questions as well as picking up tips and tricks that other attendees have to share. Tom has extensive experience of using TRIZ to intensify Six Sigma at The Dow Chemical Company. He will facilitate discussion and moderate input from the attendees to answer the top questions and offer effective and proven approaches that you can use to put the power of TRIZ into practice in your Six Sigma efforts, no matter what stage of deployment you are in. You ll particularly address: How employing a systematic approach helps find more viable and beneficial problem solving solutions Using Lean Six Sigma and its deployment to move TRIZ into your organization at the right time Encouraging TRIZ to be drawn by the users for maximum, sustainable embedment Don t miss this unique learning forum a chance to get the know-how for addressing your specific questions it s content truly driven by the participants! Led by: Tom Kling Master Black Belt The Dow Chemical Company The ISSSP Leadership Circle: Performing Six Sigma On Your Six Sigma Deployment Is your Six Sigma deployment at its optimum state? Have you measured your Six Sigma deployment lately? Are you ready to assess the current state of your deployment and determine any gaps and/or opportunities for improvements? Start getting together your plan to perform Six Sigma on your program NOW with this 3-hour workshop! With Roxanne s extensive experience and contribution from attendees, you will quickly identify the areas of your deployment that need critical assessment. You will then go onto use both quantitative and qualitative techniques to review potential Lean and Six Sigma tools that will provide the information you need during the assessment process. You will leave with an action plan to start or enhance your current assessment process immediately. Led By: Roxanne O Brasky President ISSSP Understanding People To Maximize The Power Of Lean Six Sigma The tools of Lean Six Sigma assume no variation between people when, in reality, human variance frequently is the difference between success and failure in project results. During the first half of this highly interactive 3-hour workshop, attendees will have an opportunity to take the Predictive Index needs assessment survey and find out how this tool measures human variance in ways directly related to work. Attendees will be shown a tool that can help them: Select belts Select teams Motivate and coach teams and individuals Assess and improve productivity as a tool in HR based projects In the second half of the workshop Ted Ellafson, MBB and Senior Manager at Seagate Technology and Tim MacEwen, Director of Corporate Strategy at Irving Group Moncton two users of the Predictive Index will discuss how they ve used the tool within their own organizations and the results they have achieved. OR SITE VISIT TO LOCKHEED MARTIN FIRE & MISSILES CONTROL Missiles and Fire Control - Orlando After receiving an Honorary Mention for the Best Lean Six Sigma Project at IQPC s Excellence Awards in January 2007, IQPC and Lockheed Martin Missiles and Fire Control have teamed up and are both delighted to be able to take you on a guided tour of the Orlando plant to meet the Lean Six Sigma Team and see Lean Six Sigma in action! With operations present in Orlando and the surrounding area since the late 1950s, the site and facility has developed dramatically to now accommodate 3,700 personnel. This site designs, develops and builds advanced combat systems. With the company being an industry leader in experience and technologies related to electro-optics; millimeter wave radar; image and signal processing; advanced materials; electronic packaging; and large system integration, the Lean Six Sigma program is vital for maintaining high quality and streamlined operating processes. Jody Parker, Director Lean Initiatives & Six Sigma will lead the tour following her presentation on Day 3 and will take you through the otherwise closed doors. Here s the itinerary: 8.00 Meet in hotel lobby and board coach to site 9.00 Arrive and sign in at site 9.30 Meet the team and hear the Lockheed Martin Missiles & Fire Control Lean Six Sigma story An Honorable Mention: Find out what it takes to receive an Honorable Mention for your Lean Six Sigma project with insight into the project entered into the IQPC Excellence Awards Project Insight Round Tables: Participants will be broken into smaller groups that will visit 3 Black Belt Project Teams (45 min per team): 1) A Lean, Mistake-Proofed Purchasing Approach 2) P-Q Matrix Approach to Optics Manufacturing Layout 3) Eliminating Receiving and Inspection Issues at the Source 1.15 Lunch 1.45 Tour of the Fire Control Factory where the navigation and targeting systems for Apache Helicopters and a number of fighter aircraft (F-15, F-16, A-10, F-18, etc.) are assembled and integrated 3.15 End of tour, final card swap and Q&A session 3.45 Sign out and depart site 5.00 Return to hotel and close of conference Led by: Bob Wilson President Advisa Heather Haas Director of Strategic Initiatives Advisa Tim MacEwen Director, Corporate Strategic Management Irving Group Moncton Theodore Ellafson Master Black Belt and Senior Manager Seagate Technology COMPANY INFO: In 2004, Lockheed Martin reclaimed 90,000+ sq ft of antiquated factory space to establish a Lean, high mix, low volume, co-located factory for complex electro-optical systems. The factory builds over 700 different part numbers using ~ 70 flexible, easily reconfigurable work cells that adjust for changes in rate and have provided surge capacity for unexpected, urgent war needs Close of Summit Make The Most Of Your Orlando Experience! We have so much lined up for you to make your visit to Orlando more than just a conference experience we want to make sure you take away lasting memories of the fun that can be had in the Magic Kingdom! What s more, we don t want to restrict it to just you, we ve got a Spouse Package lined up for friends and family! And why not bring the whole family - all Summit attendees are entitled to special Summit discounts for tickets to Disney Attractions. Visit for full info! So, here s a taster of what else is on offer Kennedy Space Center Trip FREE for the FIRST 100 to register! On Sunday January 27th, we ll be taking the first 100 people to register on an incredible daytrip to the Kennedy Space Centre. And when we re there, you name it, we re doing it! From the Shuttle Launch Experience to the awe-inspiring Apollo/Saturn V Center and Lunch with an Astronaut, we are going to have a jam packed day of fun for all! If you want to attend, make sure you are one of the first 100 to register! And when we return there ll be Sundowners cocktails for all Summit attendees, and those registered for Entertainment and Spouse packages, on the evening of Sunday January 27th. Settle into the Summit in style watching over the Disney Fireworks Display whilst meeting fellow delegates don t miss it! 6 Six Sigma s 21st Birthday Party! At Harambe Village, Disney s Animal Kingdom Now this will be a night to remember! Open to all Summit attendees, and those registered for Entertainment and Spouse packages, Six Sigma s coming of age will be celebrated in a truly unique and awe-inspiring way! The buffet dinner and drinks at Harambe Village, Orlando s answer to an African experience, will be accompanied by the fabulous Wassalou African Singers to get everybody in the spirit of Africa make sure you don t make other plans at the same time!

7 9th Annual Lean Six Sigma & Process Improvement Summit Sponsorship & Exhibition Opportunities If you want to showcase your company s solutions and expertise at the world s leading Lean Six Sigma & Process Improvement event, then contact Stephen Swarray, Sponsorship Director, IQPC now, on +44 (0) or Stephen.swarray@iqpc.co.uk to discuss a package tailored to your business goals. Based on the needs of the delegate audience, the 9th Annual Lean Six Sigma & Process Improvement Summit is accepting VERY limited sponsorship in each of the following categories: Six Sigma and Lean Consultants Lean Six Sigma software developers DFSS Consultants Business Process Improvement Consultants Lean Six Sigma & Process Improvement Training companies e-learning solution providers AVAILABLE AVAILABLE Call us today to reserve one of the few remaining packages at the 9th Annual Lean Six Sigma & Process Improvement Summit The earlier you contact us, the greater the branding and promotional opportunities available. Gain maximum ROI from your marketing spend by building this event into your plans now and ensure you will be engaging new business in Contact Stephen Swarray, Sponsorship Director, IQPC now, on +44 (0) or Stephen.swarray@iqpc.co.uk AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE Floorplan AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE The Spouse Package The Spouse Package has been created so that your loved ones, friends and family members can join you in Orlando, and have just as much fun as you. Following the Sundowners Cocktails on Sunday January 27th, Spouse Package Attendees will be whisked off for the full day of Monday 28th January on Disney s Backstage Magic Tour - what goes on behind the scenes at Disney. You ll see the Magic Kingdom Park, Epcot, Disney-MGM Studios and WDW Support Areas. But we ll have you back in time to freshen up before joining all Summit attendees at Six Sigma s 21st Birthday Party in Harumbe Village. Then on Tuesday 29th Spouse Package Attendees will be taken off for a full day shopping trip to the nearby mall. Make sure you stock up on presents and treats for those at home. You ll be back in time to attend the Awards Ceremony & Gala Dinner with all Summit attendees in the evening. Finally, all Spouse Package attendees will receive $85 worth of vouchers for Disney's Grand Floridian Resort & Spa and we recommend booking in for a pedicure on the morning of Wednesday January 30th to sooth your feet after the jam-packed last few days. But it is of course up to you what you use them for! To register for the Spouse Package, flick to the back page now! The Delphi Team sweep up awards in 2007 TEAM REGISTRATIONS With so much to do at this event, you need a good sized team to cover all the bases! With larger teams attending each year, 2008 s Summit offers the biggest team discounts ever available: Teams of 3+ 10% Discount Teams of 4+ 20% Discount Teams of 6+ 30% Discount Teams of 8+ 35% Discount Teams of % Discount Teams of % Discount Teams of % Discount Only applicable to standard prices Plus! FOR TEAMS OF 20+: Your team will have a photo taken with Jack Welch the perfect addition to any proud deployment leader s office! And the first five teams of 20+ to register will be entitled to have a meeting room at Disney s Contemporary Resort on Thursday January 31st for your team s Annual Meeting. There are only five rooms available so register soon to receive this offer! Presented in association with isixsigma.com is the world's leading online content provider for the Six Sigma community. It provides the most comprehensive and essential resources to hundreds of thousands of quality professionals each month. isixsigma Magazine is the premier guide to successfully implementing Six Sigma. Every other month the magazine delivers strategies, indispensable insights, profiles, methodologies, benchmarking and tools dedicated to helping its readers resolve today's complex business issues. Free Issue and 15% Subscription Discount All attendees get a free copy of the leading magazine in its field, isixsigma Magazine, and a 15% discount on a subscription if you sign up when registering for the Summit (check box on the registration form, back page). isixsigma Magazine is proudly published by the same people who created isixsigma.com. Preferred Membership Organization Don t miss the opportunity to join the only organization, The International Society of Six Sigma Professionals (ISSSP), committed to promoting the adoption, advancement and integration of Six Sigma in business. The ISSSP Community supports this mission through advocacy and awareness efforts; professional recognition and development; and by serving as an information and referral source. Nonmembers attending this event will receive a registration pack on site to apply for 25% discount on a one year membership to ISSSP. Conference Sponsors Growing Northeast Ohio s Economy One Company at a Time: Clear-cut training initiatives with measurable results tied to bottom-line profitability. Corporate College offers employers affordable, cuttingedge and custom-designed training programs to enhance future workforce development, job growth and job retention in Northeast Ohio. At Corporate College, employee participants engage in lifelong learning that builds knowledge, skills and abilities, which furthers their vitality in the workforce and their bottom-line performance. Specifically, Corporate College strategically partners with companies to help them become more innovative, more productive and thus more profitable through the investment in training, education and employee development. Key Goals: Foster Innovation, Achieve Organizational Growth, Create and Retain Jobs, Assist in Workforce Planning and, Leadership Succession, Increase Productivity and Profitability. Website: Since 1986, George Group has created an unsurpassed record of successful partnerships with Global 2000 companies. We have built thought leading practices in the critical areas of value creation: Fast Innovation: The only true approach for creating innovation that is fast, differentiated and disruptive and delivers marketleading growth Conquering Complexity: Unique, patented methods to eliminate the complexity in your offering that your customer will not pay for Lean Six Sigma: We are the global leader in creating Lean Six Sigma operations for service and product companies We deliver both the strategic insight and operational execution required for our consulting clients to surpass their growth, speed and cost goals. Further, we create the essential capability and cultural transformation for our clients to achieve and sustain superior shareholder returns. We invite the CEO concerned with growth in shareholder value to read the executive overviews of our groundbreaking books and compare alternatives. Website: At IBM, we strive to lead in the creation, development and manufacture of the industry's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics. We translate these advanced technologies into value for our customers through our professional solutions and services businesses worldwide. At IBM Global Business Services, our expertise ranges across key business issues and deep into 17 industries in virtually every country and every culture worldwide. Our business experience is real. And so are the results we bring to our clients. We've helped them unlock value in areas such as HR, sales, marketing, finance, accounting, business strategy, supply chain, logistics and procurement. We've shown them new ways to transform their business, their thinking and their bottom line. Website: JMP a business unit of SAS: Spend more time learning Six Sigma and less time learning software. JMP provides powerful analytics, custom design capabilities and a flexible scripting language in one solution that supports all phases of the DMAIC process. Our Six Sigma Menu, an intuitive navigational tool, maps the analytic capability of JMP to all DMAIC principals. Website: SBTI is the leading Lean Six Sigma consultancy with a history of 60+ corporate deployments. SBTI delivers a full range of services that include strategic planning & assessments, multilevel leadership workshops and Belt training. We provide the knowledge needed to link Lean Sigma with your strategy bringing quick and effective results. Building Better People. Building Better Companies. Website: Now celebrating more than 70 years of pioneering process improvement innovations, today Rath & Strong is the leading global provider of Lean and Lean Six Sigma solutions. Rath & Strong s clients include companies such as: Johnson & Johnson, Wyeth, Nortel, DHL, US Postal Services, UBS, and Schneider. Rath & Strong pioneered Lean methodology by helping bring this powerful concept to the West in the 1970 s. Rath & Strong was also a pioneer in Six Sigma when at Motorola, Rath & Strong consultants like Dorian Shainan helped clients Bill Smith and Bob Galvin develop what is now called Six Sigma. Today, Rath & Strong does leading work in Lean Six Sigma for companies worldwide. Rath & Strong s full solutions approach offering consulting, coaching, and training creates change that sticks and achieves significant quantifiable results and sustainable competitive advantage. Website: Associate Sponsors Sponsors & Exhibitors Minitab is the leading provider of quality improvement software. Our flagship product - Minitab Statistical Software has been used to implement virtually every major Six Sigma initiative around the world. Minitab also offers Quality Companion by Minitab for process management, as well as world class training and software customization. Website: North Carolina State University harnesses the power of Six Sigma under the leadership of Dr. A. Blanton Godfrey, Dean of the College of the Textiles and former CEO of the Juran Institute. This program focuses on applying advanced statistical tools to industrial, service, and healthcare processes. Our program offers Executive Overviews, Champion training, Green Belt training and certification, Black Belt training and certification, and Master Black Belt training and certification. For more information visit our web site. Website: or PowerSteering is the leading On-Demand, Enterprise Project and Portfolio Management software for Six Sigma, Information Technology, Business, and other project-intensive areas. Rated the top project tracking software in isixsigma Magazine, more than 100 organizations use PowerSteering to improve strategy alignment, increase visibility and enhance productivity of their strategic initiatives. Website: The Global supplier of enterprise software for linking that strategy to the detailed projects that implement it and the key performance indicators that measure its impact. i-nexus has global clients across a variety of industries, including companies such as Pfizer, BT, Kavlico (a Schneider Electric Company), GMAC, Alstom, AREVA, Royal Bank of Scotland, UBS and YICT. i-nexus is the only 100% web-based software solution to integrate the performance, project and process management capabilities needed to manage improvement as a closed-loop process. 90% of leading Six Sigma consultancies recommend i-nexus. Website: Pivotal Resources builds change leaders: companies and people who can execute initiatives that lead to compelling products, delighted customers and world-class efficiency. Our Change Leadership system leverages powerful improvement methods including Lean Six Sigma, Lean Manufacturing and Business Process Management. Pivotal s consulting & training services have delivered impressive results for organizations like yours - worldwide. Our expertise and flexible approach to each client s unique needs can help you drive a more innovative and responsive organization - putting you firmly on the road to sustained success. Website: Featured Exhibitors Media Partners CanBiotech R&D Outsourcing Capital Sourcing Competitive Intelligence 7 Online: enquire@sixsigmaiq.com

8 Lean Six Sigma & Process Improvement Summit 2008 January 28th-31st 2008 Disney s Contemporary Resort Orlando FL To speed registration, please provide the priority code located on the mailing label or in the box below. My registration code is 5 WAYS TO REGISTER Phone: Or ISSSP Fax: Hours A Day Please contact our database manager on +44(0) or at database@iqpc.co.uk quoting the registration code above to inform us of any changes or to remove your details. The First 100 People To Register Will Receive The Trip To Cape Canaveral on January 27th Completely Free! 4 Day Platinum Package Day 1: Seminars and Presentations Day 2: Presentations Day 3: Presentations Day 4: Seminars or Site Visits Also Includes All Entertainment 3 Day Gold Package Day 2: Presentations Day 3: Presentations And Day 1: Seminars and Presentations Or Day 4: Seminars or Site Visits Also Includes All Entertainment 2 Day Silver Day 2: Presentations Day 3: Presentations Also Includes Six Sigma s 21st Birthday Party Jan 28th The Awards Ceremony and Gala Dinner Jan 29th Spouse Package Entertainment Package *To qualify for discount, payment must be received with registration before cut off date. CT residents, or people employed in the state of CT must add 6% sales tax. Book online, or call us directly. Contact details below. Early Bird Discounts cannot be used in conjunction with any other offers. SPECIAL PUBLIC SECTOR PRICE PLAN Conference Only: $999. Each additional day $500 These prices cannot be used in conjunction with other offers. PLEASE REGISTER ME FOR: 4 day Platinum Package 3 day Gold Package 2 day Silver Package isixsigma Magazine subscription (15% off the regular subscription price) One year price (6 issues) for $50.00 (delivery in the US) and $67.00 (delivery outside the US) ISSSP Membership (25% Discount on 1 Year Membership) Entertainment Package Spouse Package Discount if you book & pay by October 26th 2007* Save $800 $4597 Save $600 $3298 Save $100 $2299 DISCOUNTED DELEGATE 1 Mr Mrs Miss Ms Dr Other DELEGATE DETAILS First Name Family Name Position Organization Address Please indicate your choice of Seminars: Day One Morning: A B C D E F Full Day: G Afternoon: H I J K L M Day Four N Site Visit to the Lockheed Martin Missiles & Fire Control facility I am entitled to the following: Please tick if applicable: I am taking advantage of the team discounts and am booking on.. people at the same time from the same company. I have photocopied this page for each delegate.* I already subscribe to isixsigma Magazine and am claiming my 10% discount off standard prices I am an ISSSP member taking advantage of my 20% discount off standard prices PLEASE COMPLETE FORM IN BLOCK CAPITALS AND PHOTOCOPY FOR TEAM REGISTRATIONS Yes I would like to receive information about products and services via Name of person completing form if different from delegate: Signature I agree to IQPC s cancellation, substitution and payment terms Special dietary requirements: Vegetarian Non-dairy Other (please specify) Please indicate if you have already registered by Phone Fax Web Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. PAYMENT METHODS Discount if you book & pay by December 7th 2007* Save $600 $4797 Save $400 $3498 $2399 Includes: Sundowners Cocktails Jan 27th, Disney Backstage Tour & Six Sigma s 21st Birthday Party Jan 28th, Trip To Shopping Mall & The Awards Ceremony and Gala Dinner Jan 29th, Spa Morning Jan 30th Includes: Sundowners Cocktails Jan 27th, Six Sigma s 21st Birthday Party Jan 28th The Awards Ceremony and Gala Dinner Jan 29th Standard Prices Per Person Save $400 $4997 Save $200 $3698 $2399 Check enclosed for $...: (Make checks payable in U.S.Dollars to:iqpc) Details for making payment via EFT or wire transfer: Details for making payment via EFT or wire transfer: JPMorgan Chase, Penton Learning Systems LLC dba IQPC: ABA/Routing #: Reference: Please include the name of the attendee(s) and the event number: By Credit Card: Please debit my credit card: Card No Sec code Expiry date Cardholder s name Signature $635 $335 Mail: International Quality & Productivity Center 555 Route 1 South Iselin, NJ Online: elizabeth.mcaleer@iqpc.co.uk BRAND NEW TEAM DISCOUNTS* Teams of 3+ 10% Discount Teams of 4+ 20% Discount Teams of 6+ 30% Discount Teams of 8+ 35% Discount Teams of % Discount Teams of % Discount Teams of % Discount * Applicable to standard prices Register your place Fill in this form, cut it out and fax it over to or register online at VENUE AND ACCOMMODATION VENUE: Disney's Contemporary Resort 4600 North World Drive Lake Buena Vista, Florida, , USA Telephone: Fax: ACCOMMODATION: Overnight accommodation is not included in the registration fee. We have room allocations at Disney s Contemporary Resort and extra rooms at Disney s Polynesian Resort. To register at the IQPC rate, please call and quote 'Six Sigma Group' or visit: CANCELLATIONS AND SUBSTITUTIONS Delegates may be substituted at any time. IQPC does not provide refunds for cancellations. However, when written notice of cancellation is received more than seven (7) days prior to the conference, a credit to the value paid at that date will be issued, which may be used against another IQPC conference for up to one year from its date of issue. In the event that IQPC cancels an event, payments received at the cancellation date will be credited towards attendance at a future IQPC conference or, in the event of a postponement by IQPC, a rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a credit in lieu of payments made towards a future IQPC event, valid for one year from the date of issue. IQPC is not responsible for any loss or damage as a result of a substitution, alteration, postponement or cancellation of an event due to causes beyond its control including, without limitation, natural disasters, sabotage, accident, trade or industrial disputes or hostilities. SPEAKER CHANGES - Occasionally it is necessary for reasons beyond our control to alter the contents and timing of the programme or the identity of the speakers DATA PROTECTION - Personal data is gathered in accordance with the Data Protection Act Your details may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers, please tick the box below. Conference No: Please do not pass my information to any third party Card billing address (if different from Co. address) State Zip IQPC Ltd UK VAT registration no. GB Payment must be received prior to the conference The 9th Annual Event 1509 Past Attendees 51 Industry Leading Speakers January 28th-31st 2008, Disney s Contemporary Resort Orlando FL Issue 2 Save a massive $800 if you register by October 26th 2007 The World s #1 Lean Six Sigma Event Presented By IQPC Enter your team to win one of the community s most coveted Awards See inside for details. There are several conference providers in Six Sigma, but IQPC is the leader. I m delighted to be speaking at this Summit as it is the highest profiled and best Lean Six Sigma event in the world. Gary G Jing, Sr. Mgr, Global Lean Sigma, Entegris Inc. Takeaway winning strategies to: Extend Excellence Through Your Value Chain: Join the pioneers of Value Chain Excellence that have enhanced their deployment to boost process excellence with customers and suppliers Conquer Culture Change Management: Tap into the core of your business culture to work out which aspect of Process Improvement will suit your board, your staff and your company s strategy Benchmark with fellow deployment leaders: Forums have been specially created to provide a sounding board for you to test new ideas and strategies with peers in similar companies and similar maturity of deployment Make The Most Of Your Orlando Experience! Don t Miss: Kennedy Space Center Trip Six Sigma s 21st Birthday Party! Jack Welch, Former Chairman and CEO, GE HEADLINING KEYNOTE Jack Welch is a legend. Just to be within fifty yards of him and feel his presence it ll be a memory of a lifetime for me. Susan L. Gillman, Director/Founder Lean Enterprise Group, Seagate Summit attendee in 2005, the last time Jack Welch headlined at this event Tom Lange Director of Modeling & Simulation in Corporate R&D, Proctor & Gamble Harmeet Soin Group Director of Business HSBC Consumer and Mortgage Lending Key contributors: David Kaissling Vice President of ConAgra Foods Michael Cyger President & CEO isixsigma Leigh Bracken Global Head of Quality, Institutional Markets and Services National Australia Bank Don Linsenmann Vice President and Corporate Champion DuPont Presented by Presented In Association With: Preferred Membership Organization: 15% Discount on 1 Year isixsigma Magazine Subscription 25% Discount on 1 Year ISSSP Membership JD Rapp, Director Customer Centered Operational Excellence Whirlpool Corporation Geoffrey Glass Chief Information Officer and Senior Vice President Valeant Pharmaceuticals John Douglas VP of Global Business Improvement Hess Major Event Sponsors: Stream Sponsor: Thom Keehan Quality & Operational Excellence Leader GE Money Turkey George Patterson, Global Head of IQP (Innovation, Quality, Productivity) CIBA Vision Corporation A Novartis Company Gary G Jing PhD, MBB, Sr. Manager of Global Lean Sigma Entegris Online: enquire@sixsigmaiq.com Office use only