CONTENTS. Foreword 3. Greetings from the University of Nottingham Malaysia Campus 4. Message from the Knowledge Without Borders Network 5.

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3 CONTENTS Foreword 3 Greetings from the University of Nottingham Malaysia Campus 4 Message from the Knowledge Without Borders Network 5 Programme 6 Keynote and Facilitator Biographies 11 Executive Organising Committee Biographies 16 General Information 28 3

4 The 2014 Universitas 21 Global Citizenship Workshop is the first of its kind in the network s calendar of events and is a flagship event in bringing together students, academic and professional staff, and industry professionals all with experience in tracking and evaluating the impact of mobility and internationalisation. The idea of Global Citizenship is potentially at the heart of 21 st century developments in transnational higher education. Our discussions will explore the way in which attention to Global Citizenship might drive enhancements of teaching and learning strategy, curriculum development, student experience, and career development and employability training. The workshop programme takes Global Citizenship into consideration to better understand, promote and strengthen U21 s internationalisation thrust, while offering provocations to chart the next phase of activity in the Universitas 21 network. A view of Kuala Lumpur, at dusk. 4

5 The University of Nottingham Malaysia Campus (UNMC) welcomes you! Dear Workshop Delegates, Welcome to UNMC and Malaysia! We hope you find, as you take in Malaysia s fantastic food, warmth and fellowship, that you very quickly feel at home. The University of Nottingham has a long-standing tradition in internationalisation and is constantly challenged to review and update its mandate to deliver relevant curricula and an unforgettable student experience. We are particularly proud to be hosting this Universitas 21 Workshop on Global Citizenship this year and are delighted to be partnering with such a wide cross-section of international stakeholders across the U21 network and beyond. We look forward to exploring important and timely themes in Transnational Higher Education over the next couple of days and anticipate wide ranging benefits for all participants. Best wishes to all, Professor Christine Ennew, Pro Vice Chancellor, CEO and Provost, University of Nottingham Malaysia Campus 5

6 Message from the Knowledge Without Borders Network (KWBN) Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat Those of you familiar with printing conventions will recognize these Latin phrases, which are the standard filler used by typesetters when setting up text. Those of you familiar with histories of education will also be aware that for centuries, in Europe and beyond, Latin was the shared language of the academic community, allowing scholars to come together, beyond borders, to share and create knowledge. In that same period, communities of scholars around the world found common ground in languages such as Arabic, Sanskrit and varieties of Chinese. It therefore seems appropriate, in welcoming the delegates to this Global Citizenship workshop, to remember that education and scholarship have always been global activities, and that our endeavours in the coming days are part of a long and priceless tradition. Those of you familiar, finally, with the University of Nottingham will also recognize the statue in the photo above: it is D. H. Lawrence. Lawrence is one of the University s most famous alumni famous as a writer and controversialist, a key figure in the literary pantheon. What is less well known is that, for the final twelve years of his tragically short life, he was in many ways himself the archetype of the Global Citizen, circumnavigating the globe, living in as far flung places as Ceylon, Australia, New Mexico, Italy, Sicily and France, in a quest to understand and experience, to share, as much as possible, of the experience of the world s most ancient cultures. It therefore seems fitting (at least to me, as a Lawrentian!), that we take an epigraph for our event from Lawrence s great narrative of travel and intercultural experience, Sea and Sardinia,: Comes over one an absolute necessity to move. And what is more, to move in some particular direction. A double necessity then: to get on the move, and to know whither. Dr Sean Matthews, Director, Global Citizenship Workshop Organising Committee 6

7 GLOBAL CITIZENSHIP WORKSHOP PROGRAMME DAY ONE: University of Nottingham, Semenyih Campus THURSDAY, 13 MARCH 2014 Venue/Location 7:30 am (sharp) Departure for Semenyih Campus Lobby, Royale Chulan Hotel, Jalan Conlay (turn left out of the Prince Hotel, 300m along the road, on the right) 8:30-9:15 am Arrival at Semenyih Campus Registration Great Hall, Trent Building 9:15-9:30 am Welcome & Introductions Professor Christine Ennew, UNMC Dr Sean Matthews, UNMC Great Hall, Trent Building Introduction to the GCW Twitter Competition #U21GCW 9:30-11:00 am Opening Keynote Address Dr Chi Baik, University of Melbourne Great Hall, Trent Building What makes a good global citizen? Respondent: Tan Sri Prof. Dzulkifli Abdul Razak, Ministry of Education Malaysia, Performance and Delivery Unit; President, International Association of Universities (IAU) Discussion Chair: Dr Sean Matthews 11:00-11:20 am Refreshment Break Great Hall, Trent Building 11:20 am - 1:00 pm Global Citizenship, Mobility and Student Experience This session primarily explores student experiences of mobility, examining the ways in Great Hall, Trent Building 7

8 institutional priorities impact upon student s own understanding of Global Citizenship Facilitator: Johanna Holtan, University of Edinburgh Student Association (UESA) Introductory Remarks: Sue Dengate, Universitas 21 1:00-2:00 pm Lunch The Balcony, Trent Building 2:00-2:30 pm Campus Tour Departs from Trent Building 2:30-4:00 pm Student Experience and the Curriculum Great Hall, Trent Building Session aim: To explore a blended model of extracurricular activity and embedded pedagogy Key Themes include: 1. Global Citizenship and the Curriculum 2. Global Citizenship and the Student Experience Key Objectives: - Highlights institutional examples of U21 activities: the U21 Health Sciences United Nations Millennium Development Goals Project; the U21 Global Issues Programme; and U21 Global Options. - Key questions / issues will be highlighted for creative and critical discussion. Existing models of good practice from U21 partners will be explored. This will include the Global Issues and Global Option models. Facilitators: Prof. Wyn Morgan, University of Nottingham, Dr Derek Chambers, University of Nottingham, Dr Chris Hill, University of Nottingham Malaysia Campus 4:00-4:30 pm Refreshment Break Great Hall, Trent Building 8

9 4:30-6:00 pm Reporting & Agenda Setting Great Hall, Trent Building - Team work activities Facilitators: Prof Wyn Morgan, Dr Derek Chambers, Dr Chris Hill, Johanna Holtan 6:15 pm Sessions End for Day One 6:15-8:00 pm Dinner The Balcony, Trent Building 8:15 pm (sharp) Departure to KL via Shuttle Bus Pick up Point: Trent Building Level 1, (Vehicle entrance) 9

10 DAY TWO: Kuala Lumpur Teaching Centre (KLTC) FRIDAY, 14 MARCH :00 am Arrival and Registration University of Nottingham Malaysia Campus, Kuala Lumpur Teaching Centre. Venue/ Location Details KL11 MEET IN LOBBY OF ROYALE CHULAN 9:00 am 9:15-10:00 am Coffee/Tea and Networking (later start due to external speakers) 10:00AM - 12:00 pm Roundtable on Careers, Employability and Global Citizenship KL16 KL13 Session brings together business, Government and NGO representatives to discuss the current 21 st century situation through a debate. Discussion: Chair: Will Archer (i-graduate) Graduate.org Panelists: Datuk Dr Hamzah Kassim, Chong Kong Chan, Executive Director Human Capital, PwC Malaysia Nalayini Thambar, University of Nottingham, UK Eluned Jones, University of Birmingham 12:00-1:30 pm Networking Lunch KL16 1:30-3:00 pm The Global Graduate : New Directions in KL11 Careers and Employability 10

11 Observations on the rise of the concept of the "Global Graduate" within the Employability and Graduate Recruitment Communities: Reporting on a research project across the Universities of Nottingham, Birmingham, Glasgow and Edinburgh concerned with student self-perceptions of the impact of international experience on their own employability A discussion will follow on key questions around challenges and opportunities for institutions and the U21 network. Facilitators: Nalayini Thambar, University of Nottingham, Dr Toni Wright, Newman University Eluned Jones, Birmingham University Jane Weir, University of Glasgow 3:00-3:30 pm Refreshment Break KL16 3:30-6:00 pm What Next? The U21 Global Citizen! KL11 Key Focal Points: - Enhancing the Student Experience - Curriculum Innovation - Future Directions in Employability - Project Horizon-Scanning Discussion and Networking Moderators: Chi Baik, Sean Matthews, Johanna Holtan, Nalayini Thambar, Christopher Hill, Wyn Morgan 6:15 pm Sessions End for Day Two 7:00-10:00 pm Dinner Royale Chulan Hotel, Bunga Emas Restaurant (Level 1) 11

12 Keynote Presenter and Facilitator Biographies Dr Chi Baik Senior Lecturer in Higher Education, Centre for the Study of Higher Education, University of Melbourne Chi joined the CSHE in late 2007 as a Lecturer in Higher Education. Prior to this, she worked in the Faculty of Economics and Commerce at the University of Melbourne. Chi s work explores the internationalisation of university curricula, and peer and collaborative learning. Recent research interest has been concentrated broadly in the area of university assessment practices. She recently completed an Australian Learning and Teaching Council funded project on enhancing domestic and international student engagement, and is currently working on an ALTC project examining the measurement and reporting of teaching quality. Chi brings to the CSHE extensive experience in developing teaching and learning programs for staff and students at the University. She recently led a university-wide project to enhance the training and support of sessional teachers, and she has developed a range of teaching and learning resources for staff. Chi currently coordinates the Graduate Certificate of University teaching (GCUT) and supervises postgraduate research students in higher education. She is regularly invited to conduct teaching and learning seminars and workshops for staff at the University. Chi holds a Bachelors degree in Commerce, an Honour s degree in Teaching and a Masters in Education, all from the University of Melbourne. Her award-winning Doctoral thesis from the University of Melbourne examined the assessment practices of academics. 12

13 Tan Sri Dato Professor Dzulkifli Abdul Razak Ministry of Education Malaysia Performance and Delivery Unit, International Association of Universities (IAU) Dzulkifli Abdul Razak (or for short, Dzul) is the currently the 14 th President of the International Association of Universities (IAU), a UNESCO-affiliated organisation, based in Paris. Prior to this, he was the President of Association of Southeast Asia Institutions of Higher Learning (ASAIHL) from He served as the 5 th Vice-Chancellor of Universiti Sains Malaysia (USM) and held the office from Since then, he took the position as the Founding Vice-Chancellor of the Albukhary International University until recently ( ). Dzul is actively involved internationally including as a member of the Asia-Europe Meeting (ASEM) Advisory Education Hub Committee since 2007, Executive Council of the Association of Commonwealth Universities ( ), and Advisory Committee of the World Universities Forum, Davos ( ). He has also served as a member of the World Health Organisation (WHO) Expert Advisory Panel on Drug Policy and Management from 1995 until 2010; and the WHO Scientific Committee of Tobacco Product Regulation ( ). He received Honorary Doctorate Degree from the University of Nottingham in July 2013 for services to education, and is a nominee for an Honorary Professorship at the University. 13

14 Johanna Holtan International Engagement Coordinator, Edinburgh University Students' Association (EUSA) Johanna Holtan founded and currently manages the Edinburgh University Student s Association s award-winning EUSA Global Project which aims to enhance the global experience for Edinburgh University students. This past year, EUSA Global reached nearly 6,000 home and international students through activities such as peer support projects, free language learning opportunities, orientation events, small grants and awards schemes, high profile events, and international experience initiatives. In addition to her experience in higher education, Johanna has worked alongside local organisations in Mexico, Jamaica, England, throughout the USA, and most recently the country, Georgia, to pioneer initiatives around sport, human rights and women's health. A native of North Dakota, USA, she is also the founding editor of Bikeable Jo and cocurator of Trade School Edinburgh in Scotland. 14

15 Wyn Morgan Professor of Economics and Assistant Pro-Vice Chancellor for Teaching and Learning, University of Nottingham, UK. Wyn Morgan is a member of the Global Citizenship Workshop Steering Group and has been a member of staff at Nottingham since 1990 and became a Professor in August His research interests lie in global food prices and their volatility; competition in vertical food chains; price transmission; commodity futures markets; food price inflation. Teaching interests lie in microeconomics and options and futures markets. Wyn gained one of the first Lord Dearing Awards for Excellence in Teaching and Learning in 1999 and in September 2007 he gained a commendation in the Student Nominated category of the Economics Network Annual Learning and Teaching Awards. He has held a number of senior roles in the University. In 2006 he was appointed to be the University's Director of e-learning and in August 2007 he became the University's Director of Teaching and Learning. In 2013, he became the Assistant Pro-Vice Chancellor for Teaching and Learning. Previously, he has been an Associate Director of the Economics Network and was previously an Associate Director in the Centre for Excellence in Teaching and Learning for Integrative Learning at the University of Nottingham. 15

16 Derek Chambers Associate Professor, School of Health Sciences at the University of Nottingham, UK. Derek Chambers was previously Vice Dean of the Faculty of Medicine & Health Sciences and Director of Education in the School of Nursing, Midwifery & Physiotherapy. He has been championing the need for health care professionals to understand their role as global citizens and is the current Chair of the Universitas 21 United Nations Millenium Development Goals Steering Committee. This is an is inter-professional health care project, which has involved the development of a blueprint to create an educational strategy for UN MDG training for students in academic institutions in the U21 network. The objective of the initiative was to engage faculty members and students to develop educational materials to raise awareness of UN MDGs in academic institutions and encourage them to participate in field work in local and global underserved communities and attain the UN MDG targets in those specific communities. 16

17 Chris Hill Director, Researcher Training and Academic Development and The Graduate School, UNMC Dr Hill is a member of the Global Citizenship Workshop Steering Group. He is involved with the international development of the Graduate School at the University of Nottingham and works closely with colleagues in the UK and China to provide training and strategic direction in this regard. Dr Hill received his PhD from the University of Nottingham UK and has worked at the University of Nottingham Malaysia Campus developing and establishing the Graduate School since Dr Hill has international experience working in education in China, Germany, Ghana, Iraq, Malaysia, Spain, Tanzania, Thailand, UK, USA and Vietnam. Dr Hill is the Academic Director for the Post Graduate Certificate of Higher Education at the University of Nottingham Malaysia Campus and coordinates staff professional development training across campus. Dr Hill s research interests include transnational education and its impact in SE Asia, the development of international education and the student experience in the global arena. Dr Hill has published and presented in the field of international education and politics and organised and delivered conferences, workshops, training and lectures around the world and was most recently awarded a 2012 U21 Teaching and Learning Network Fellowship to research internationalisation and global citizenry. 17

18 Will Archer Chief Executive Officer, i-graduate Will Archer is founder of i-graduate and directs the world s largest study of student opinion. Reporting in confidence to universities across the globe, his team benchmarks student and stakeholder perceptions using proprietary survey instruments. To date, these instruments have been adopted by governments and over 800 universities across 5 continents. Will worked previously for 15 years as an adviser to multinational corporations on international recruitment, researching and recruiting talent across Asia, Africa, North America and Europe. In 2005 he founded i-graduate, with the goal of improving the education experience for students and educators worldwide. An alumnus of London Business School and a member of the University of Oxford, Will is a trustee and board member of HECSU, a council member of the Council for Industry and Higher Education, a member of the American International Recruitment Council and a fellow of the Royal Society of Arts. 18

19 Chong Kong Chan Executive Director Human Capital, PwC Malaysia Chong Kong is the Human Capital Leader of PwC Malaysia. As a member of the Executive Board of the Firm, he oversees the human capital function of PwC and drives PwC s human capital strategy and performance in Malaysia. He has extensive working experience in Human Resource (HR) Management covering core functions such as HR Business Partnering, Organisation Development, Employee Relations, Industrial Relations, Learning & Development, Employee Communications and Staffing. In the earlier years of his career, Chong Kong also gained business management experience in the IT and FMCG industries in the areas of Advertising and Sales & Marketing covering Singapore and Asia Pacific. His previous roles were in multinational organisations such as Hewlett-Packard, Intel Technology, Dell Computer, 3M, Ogilvy & Mather and Philip Morris. Chong Kong graduated from the National University of Singapore with a Bachelor s degree in Business Administration. 19

20 Dato Dr Hamzah Kassim Co-Founder and Group Managing Director, The ia Group Dr. Hamzah s career spanned government, multinational firms and enterprise creation. He is currently the Co-Founder and Chief Executive Officer of The IA Group, one of the largest Malaysian professional service firms specializing in management, technology and human capital services. He was a former Executive Director/Partner of international firm of Ernst & Young, Vice President and Country Head of the global consulting firm of Cap Gemini and member of the global management team and Country Head of PA Consulting Group. Dr. Hamzah was a member of the National Economic Advisory Council (NEAC) to develop the New Economic Model, currently the Non-Executive Chairman of Encorp Berhad and member of the Higher Education Entrepreneurship Council. He also sits in various advisory boards in institutions of high learning in Malaysia and Indonesia and other public and private sector organisations. 20

21 Nalayini Thambar Director of the Careers and Employability Service, University of Nottingham, UK Nalayini Thambar is a Fellow of the Higher Education Academy and a qualified careers adviser, her work has involved teaching, professional practice and leadership across all areas of student employability. She is currently writing up her doctoral thesis, an exploration of the professional identity of university careers advisers in the new employability climate. Before joining Nottingham, Nalayini was Assistant Director at the University of Leeds Careers Centre, responsible for Business Engagement. Nottingham s UK Careers and Employability Service has recently expanded and Nalayini is leading the establishment of expert services to home and international students within their Faculties and Schools to enable them to develop their employability skills, consider global graduate careers and secure jobs when they graduate. The University of Nottingham was recently named the most targeted UK campus by the Times Top 100 employers for

22 Eluned Jones Director of Employability, University of Birmingham Eluned Jones has worked in the field of careers guidance for over 25 years, mostly recently as Director of Student Employability at the University of Birmingham. Over the past seven years Birmingham has developed a sector leading institutional Employability Strategy which incorporates a suite of funded employability-focused Internship programmes including a number designed specifically to promote and facilitate international experience. Eluned's long standing engagement with global graduate employability has led her to become a Member of the UK Higher Education International Unit's Student Mobility Community of Practice. Eluned is also a Member of the UK's Association of Graduate Recruiters' Advisory Council and has recently been elected President-Elect of the UK's national Association of Graduate Careers Advisory Services (AGCAS). 22

23 Jane Weir Director, Careers Service, University of Glasgow Jane Weir is a graduate of the University of Glasgow and has been working within higher education for 22 years. Prior to moving back to the University of Glasgow in 2000, she worked in a variety of senior student service roles within the sector. As Director of the Careers Service, she has played an active role in contributing to policy development on student development and employability at institutional, national and international level. Jane and her team have led groundbreaking work with employers on behalf of the HE sector in Scotland by delivering international virtual careers fairs in China and North America involving hundreds of employers and thousands of students. Plans are under way to extend these virtual fairs to other parts of the world. Jane s team is also responsible for the successful Club 21 Business Partnership Programme, which, with a current membership of around 225 employers, provides quality internship opportunities to University of Glasgow students. Currently, Jane is leading institutional-level initiatives on work-related learning, to create more work related opportunities for University of Glasgow students. These include: Student Enterprise and the development of the Glasgow Careers Alumni Network. 23

24 Sean Matthews Convener, Knowledge Without Borders Network and Head of School Modern Languages and Cultures Sean Matthews is Director of the Steering Group for the Global Citizenship Workshop. He is a Fellow of the Higher Education Academy and is currently seconded from The University of Nottingham, UK as Head of School (UNMC) in the School of Modern Languages and Cultures, University of Nottingham Malaysia Campus. With Professor Christine Ennew and Dr Christopher Hill, he coordinates the Knowledge without Borders Network (KWBN). His interests in internationalization of Higher Education relate both to his academic research as a literary and cultural critic and intellectual historian he is centrally concerned with the history and theory of post-colonialism, but also with understanding processes of emergence and change in academic disciplines and institutions, the ways in which knowledge is created, curated and disseminated but above all from his experiences as a university lecturer here in Malaysia, but also in Japan, the United States, Wales (and England) and in continental Europe. Coming to Malaysia crystalised my interest in the processes and history of internationalisation, bringing into urgent focus my thoughts about the significance and course of TNE. The past twenty years have seen extraordinary rapid changes, globally, in the university sector, and my career has inevitably in some ways been closely bound up with that history. KWBN offers an opportunity, I hope for many of us, who have experienced these big changes, been subject to these great changes, to contribute to the work of better understanding and, ideally, directing them. 24

25 Executive Organising Committee Biographies Sue Dengate Student Experience Manager, U21 Secretariat Team Sue Dengate is a member of the Global Citizenship Workshop Steering Group. She joined the U21 Secretariat team in 2012, having worked in the international arena at the University of Queensland, for the past 10 years, with roles ranging from developing the student experience through student exchange and study abroad, international business development, student recruitment, and international institutional liaison. Sue has travelled extensively, and has recently returned from Hong Kong, where she was working off-shore for UQ in the role of Regional Manager, North Asia. Sue loves travelling and engaging with people from different cultures, experiencing their way of life and different food experiences. Sue has a great interest in meeting students and discussing the different aspects of student life, including what keeps them interested and happy. Sue has responsibility for international student engagement across the U21 network. This involves evaluating, developing and implementing a range of activities and programmes which will contribute to the learning experiences of undergraduate and graduate students across the network. 25

26 Woon Chin, Yeong Research & Executive Administrator, Knowledge Without Borders Network, UNMC Woon Chin is a member of the Steering Group for the Global Citizenship Workshop. H er work and interest in Internationalisation are of long standing. Woon Chin joined the University of Nottingham Malaysia Campus in 2007 after completing her Masters degree in Marketing, at the University of Nottingham. Prior to this she obtained a BA (Hons) in Marketing from the Inti International University, Malaysia. Woon Chin has worked in student engagement, recruitment and marketing in the UNMC International Office and continues to serve as a facilitator for the student experience within the international student community on campus. After working in the Marketing Office for the Malaysia Campus until mid-2008, she returned in December 2010 to assume the role of Marketing Executive at the International Office. She also has extensive professional experience working with organisations such as Federation of Malaysian Manufacturers and Genting Berhad. She is currently a PhD candidate in the Faculty of Arts & Social Sciences. Woon Chin s current research interests lie in issues relating to the student experience and multi-stakeholder expectations for internationalisation, including exploring global marketing, recruitment strategy and the impact of cross-cultural communication. 26

27 Jessica Dunn Assistant Professor in Applied Psychology, Department of Applied Psychology, UNMC Jessica Dunn is a member of the Steering Group for the Global Citizenship Workshop. She is an alumnus of the University of Nottingham, UK and a Fellow of the Higher Education Academy. Jessica is involved developing curricula in a number of areas in Applied Psychology, including in Cross-cultural and Work Psychology. She is currently spearheading the development of an E- learning module in Psychology and Communications in the Global World at the University of Nottingham s three international campuses. Jessica has published and presented her research in international occupational health in the Americas, Europe, Malaysia and South Africa and is actively involved in a number of initiatives designed for staff and student development at the UNMC. As an emerging researcher herself, Jessica is a co-founder and coordinator of the Early Career Research Network, which complements the work of the Graduate School by facilitating mentorship, support and networking opportunities for early-career academic staff and postgraduate students within the UNMC s multidisciplinary researcher community. Jessica also founded the Department of Applied Psychology s Healthy Work Programme, designed to enhance staff and student knowledge on global employability issues and healthy work habits through educational workshops and virtual communications. 27

28 General Information Useful Contacts: General University Reception - Tel: Azlan Aliuddin - Head, UNMC Security and Safety Office (Semenyih) - Azlan.Aliuddin@nottingham.edu.my Security Office: Mobile: Emelia Chai - KLTC Liaison/Provost s Office, Emelia.Chai@nottingham.edu.my Sue Dengate - U21 Workshop Liaison s.dengate@uq.edu.au Yeong Woon Chin Workshop Liaison - WoonChin.Yeong@nottingham.edu.my, Mobile: Jessica Dunn Workshop Liaison - Jessica.Dunn@nottingham.edu.my, Mobile: Emily Oi Yen Tse Student Leader Mobile: Thomas Lai Yoke Hwa Student Leader Mobile: Delegates who require certificates of attendance or other supporting documents kindly submit your request via to kwbn@nottingham.edu.my. Malaysian Weather The weather in Malaysia is generally warm, sunny and humid throughout the year. Temperatures generally range from 30⁰C to 34⁰C during the day, 25⁰C to 28⁰ on evenings and lower temperatures during heavy rainfall. The high humidity level is approximately 80% throughout the year. Light and sweat-absorbent material like cotton are recommended for daily dressing. Malaysia has two distinct seasons. The dry season occurs during the south-west monsoon from May to September. The north-east monsoon brings the rainy season to the country during mid- November to March. 28

29 Currency The Malaysian currency is popularly referred to as Ringgit Malaysia (RM) but reference to the currency as Malaysian dollars is acceptable. 1 USD is currently worth around RM3.30. Sen refers to cents in Bahasa Malaysia. Mobile and Internet Use Wi-fi is available to all delegates throughout the workshop and may be accessed on the Semenyih Campus (Thursday) and at KLTC (Friday and Saturday) using the temporary user name and password provided below: Wifi Name: U21 Wifi Password: KWB2014U21 Mobile telephones from your home country with international roaming facilities can be used in Malaysia, but can get expensive. You might consider purchasing a pre-paid SIM card on arrival in KL. There are several key mobile operators in Malaysia and some vendors may require you to show your passport. Network Provider Options include: Celcom (M) Bhd Maxis Communications Bhd Digi Telecommunications Sdn Bhd U Mobile Sdn Bhd - Mobile Internet Internet and data services are accessible from local mobile prepaid providers and packages are offered for daily or weekly services. For more information, kindly check the mobile operator term and conditions on the Hotlink Mobile Internet website. Making International Calls International calls can be made from fixed line and/or mobile telephones or at International Direct Dial (IDD) call centres and Telekom Malaysia Offices in major towns. You can save more on IDD calls by using italk. 29

30 italk is a prepaid calling card that enables you to make National (STD) and International (IDD) calls from a mobile and fixed line telephone plus internet access features It facilitates easy call set-ups and Missed Callback services. italk with Mobile also lets you top up Home Prepaid and register frequently called numbers (fixed or mobile numbers) for easy call convenience. The new italk Card is available in denominations of RM10, RM20, RM30 and RM50 and can be purchased at the Student Association building or from vendors in KL such as those in the following list: All TMpoint outlets displaying the italk or e-pay signage Online purchases via Maybank2U, rhbbank, cimbclicks or Mobile 88 Participating handphone outlets 7-Eleven Petrol Kiosk Marts Pos Malaysia Mini markets For more details on italk call charges for your specific country destination, visit the Telkom Malaysia website at Please note that calling cards cannot be exchanged for cash at convenience stands or stores. Local calls cost 10sen for three minutes. Calls to mobile telephones cost more. Out-of-state calls can be made by dialling the prefix 0 followed by area code. Domestic calls Domestic calls can be made via public phones or mobile phones. There are two types of public telephone booths in Malaysia those that accept coins and those that accept only cards. Ground Transport Details A Shuttle Bus for delegates of the Global Citizenship Workshop has been arranged for Thursday, 13 March Campus for. The Shuttle will depart at 7:30 am sharp from Royale Chulan Hotel for the UNMC Semenyih Campus in order to arrive on campus for 8:30 am. Our colleague from the UNMC, Mr Muhammad Najib Sahari, Student Support Officer, International Office will be at the Royale Chulan hotel lobby to meet with all delegates. He will be accompanying all delegates to the University in the morning of Thursday, 13 March Another Shuttle Bus has been arranged for after dinner on Day 1 and will be departing from the the Semenyih Campus at 8:15 pm sharp to return to the Royale Chulan Hotel. 30

31 The location of the bus pick up / drop off point is beside the reception counter at the Royale Chulan Hotel. Student delegates staying over at the Prince Hotel are advised to walk over into the Royale Chulan Hotel lobby area to meet with all of the delegates before taking the bus. Please be mindful of the rush hour traffic as you cross over into the Royale Chulan Hotel lobby area, this area can get quite busy between 7:00 am and 9:30 am. Taxicabs from Hotels in Kuala Lumpur to the Semenyih Campus cost approximately USD (RM ). You re your Hotel Concierge can pre-book your taxi, if required. Breakfast arrangements Breakfast will be provided at both hotels. 31

32 Hotel Location and Contact Information The Royale Chulan 5 Jalan Conlay Kuala Lumpur Wilayah Persekutuan Malaysia Hotel Main Tel No: (603) Website: Hotel Main Fax No: (

33 Prince Hotel & Residence Kuala Lumpur Opposite Pavilion Kuala Lumpur No 4 Jalan Conlay Kuala Lumpur Wilayah Persekutuan Malaysia Hotel Main Tel No: (603) Website: Hotel Main Fax No: (

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