11/12/2012. Meet 'Design Thinking': How Florida Hospital's Innovation Lab Is Transforming Culture, Collaboration, and Outcomes
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1 Meet 'Design Thinking': How Florida Hospital's Innovation Lab Is Transforming Culture, Collaboration, and Outcomes 1
2 Mary Ann Womack, MBA (ASCP) SBB Process Improvement Manager Maria Brock, MT (ASCP) SH Hematology Manager New Women s Pavilion 2
3 CREATIVE LEADERSHIP Leading beyond habitual ways of thinking and acting Leading from the emerging future through an open mind, open heart and open will Collaborative culture built on trust where all within the system are free to operate from their highest future potential TRADITIONAL METHODOLOGY DEFINE MEASURE ANALYZE IMPROVE CONTROL CHANGE MANAGEMENT, SHARED SOLUTIONS, ADKAR PDCA 3
4 Introductory film on design thinking JURg&feature=BFa&list=PL7F850B9933E 32E39 PURPOSE DEFINE INNOVATION AND LEADERSHIP THROUGH DESIGN THINKING TO CREATE RELATIVE AND EFECTIVE SOLUTIONS IN ATHE HEALTH CARE ENVIRONMENT KEY OBJECTIVES EFFECTIVELY IDENTIFY PROBLEMS/CHALLENGES AND OPPORTUNITIES WHERE DESIGN THINKING WILL BE APPLICABLE AT THE END OF THE DAY. HAVE SOME FUN, LEARN SOME NEW TECHNIQUES GO HOME ENERGIZED AND READY TO ENGAGE IN DESIGN THINKING 4
5 IDENTIFY PROBLEMS AND SOLUTIONS USING THE 5 STEPS OF DESIGN THINKING ENGAGE IN INTERACTIVE EXERCISES TO DEMONSTRATE METHODS OF INNOVATION HOW TO BE AN INNOVATION CHAMPION FORM CROSS FUNCTIONAL TEAMS CONSISTING OF A WIDE SPECTRUM OF VIEW POINTS AND SKILLS IN CREATING THE POTENTIAL FOR BREAK THROUGH IDEAS AND HIGHLY RELAVENT SOLUTIONS 5
6 6
7 It s all about tackling tough problems and ending up with cool solutions It all begins with EMPATHY Defer judgment Become a design thinker See with fresh eyes Say YES AND Become a design thinker 7
8 5 MINUTES Let s Practice FEED FORWARD PICK A PROBLEM ASK 3 PEOPLE HOW TO SOLVE THE PROBLEM SAY THANK YOU 8
9 FHIL Example: Innovation project Innovation project: nurse draw 9
10 Place holder for film FEEDBACK 10
11 NO SOLUTIONS until you Experience what the End User Experiences E Empathize Suspend Judgment See with Fresh Eyes It all begins with EMPATHY No solutions until you get EMPATHY! It is not what you think But what the end user thinks 11
12 Define problem from Empathy Define Suspend Judgement. yes, and. Brainstorming Ideate Suspend fear embrace risk. Laugh! 12
13 Fail quick & cheap to learn faster Rapid Prototype Prototype to Learn; wild ideas, emerging future. 13
14 Fail quick & cheap to learn faster Prototype to Learn; wild ideas, emerging future. Feedback is a Gift!!! Feedback Listen. 14
15 Innovation project: nurse draw Place holder for film on nurse draw project 15
16 EMPATHY Interview your partner (4 minutes) Interview your partner (4 minutes) Open Heart Open Mind Open Will 16
17 DIG DEEPER EMPATHY Interview your partner (4 minutes) Interview your partner (4 minutes) Look for emotion and passion Uncover spoken needs Discover Unspoken needs 17
18 Reflect on Discoveries & Reframe EMPATHY 4 minutes 4 MINUTES NAME: Challenge/Opportunity Define Statement DEFINE Needs a way to (end user s need): New insight gained: 18
19 4 MINUTES Challenge/Opportunity Define Statement NAME: Mary Ann DEFINE Needs a way to (user s need): Live to be 99+ to see her great grandchildren New insight gained: Ride her horse at least once per week. Plant a garden for healthy food. Take the dogs for a walk at least once a week. Generate alternatives to test IDEATE 5 MINUTES Brainstorm 3 5 radical ways to meet your end user s needs. Use back of paper if needed. No defending or squealching switch roles and repeat sharing 19
20 Share your Solutions & Capture Feedback 3 minutes 3 minutes PROTYPE Switch roles and repeat sharing Reflect & Generate New Solutions + Rapid Prototyping 10 minutes PROTOTYPE 20
21 Share Your Solution FEEDBACK 2 minutes 2 minutes Yes, and. 21
22 Reflection Like Change 22
23 Picture of Karen Tilstra, our mentor 23
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