TM146: Supervisory Skills Development Program

Transcription

1 TM146: Supervisory Skills Development Program TM146 Rev.001 CMCT COURSE OUTLINE Page 1 of 6

2 Training Description: Most supervisors are promoted into the role of supervisor because they are good at doing the job, not because they are good at supervising others; that skill has to be learned. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. Discover how to become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline. Training Objective: By the end of the training, participants will be able to: Identify key roles and responsibilities of a supervisor Demonstrate effective communication skills Set SMART goals for yourself and for your team Understand how people are motivated Set expectations for your staff Manage your time more efficiently Explore ways to influence employees performance Discover why performance improvement plans are so critical Learn how to function effectively as a team Assign work and delegate appropriately Provide effective, appropriate feedback to your staff Learn how to identify, measure and relieve your stress Identify appropriate leadership styles to suit your subordinates Gain a better understanding of the nature of conflict in the workplace Devise a strategy that builds synergy on those you lead Work out a personal plan of action to affirm lessons learnt Help your team resolve conflicts Understand how to manage effectively in particular situations Understand what a new supervisor needs to do to get started on the right path Training Designed for: The target group for this program is Front Line Supervisors on the Managerial and Professional Staff who provide leadership and supervision to others. Training Program: DAY ONE: PRE-TEST Responsibilities of an Affirmative Supervisor Supervisor s Roles and Responsibilities Assets, Strengths and Weaknesses of a Supervisor TM146 Rev.001 CMCT COURSE OUTLINE Page 2 of 6

3 Successful Transition to Becoming a Supervisor Understanding Company Culture Leading versus Managing Managing Versus Doing Leadership Styles Setting Expectations Defining the Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing Goals and Objectives Understanding Cascading Goals The SMART Way The Three P s Helping Others Set Goals Action Planning Getting Buy-In from the Team Communication Expectations to the Team DAY TWO: Clear Communication Verbal and Non-Verbal Communication The Communication Process Body Language Effective Questioning Techniques Active Listening Skills Barriers to Communication Assigning Work General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach Delegation The Delegation Process Knowing Who, What and When to Delegate Steps to Effective Delegation Degrees of Delegation Getting the Most from Your Team Finding the Right Balance of Roles Exercising Authority Effectively Monitoring Results TM146 Rev.001 CMCT COURSE OUTLINE Page 3 of 6

4 DAY THREE: Motivation The Meaning of Motivation How to Motivate Your Team Dealing with De-Motivated Staff Motivating Yourself and Others Assessing and Handling Poor Performance Performance Appraisal Working with Personality Traits Persuading People to Want to Learn Identifying and Dealing with Problem Employees Coaching and Counselling Maintaining Discipline Providing Feedback Characteristics of Good Feedback Feedback Delivery Tools Behaviour and Competency-Based Feedback Informal Feedback Formal Feedback The Correct and Incorrect Use of Praise DAY FOUR: Managing Your Time The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using Routines and Rituals to Simplify Your Workday Managing Your Self Planning and Prioritising Managing Conflicting Priorities Resolving Conflict Using a Conflict Resolution Process Maintaining Fairness Seeking Help from Within the Team Seeking Help from Outside the Team Problem Solving and Decision Making Understanding Different Behavioural Styles The Different Behavioural Styles Identifying Your Behavioural Styles and Those Around You Adapting Your Influencing Style to Match the Situation Different Perceptions based TM146 Rev.001 CMCT COURSE OUTLINE Page 4 of 6

5 DAY FIVE: Building and Managing Winning Teams Definition of a Team Individual Learning Styles Identifying the Way People Prefer to Interact Developing a Positive Rapport with: o Your staff o Your colleagues o Your manager Tips for Special Situations and Survival Guide for the New Supervisor What to Do If You ve Been Promoted from within the Team What to Do If You re Leading a Brand New Team What to Do if You re Taking on an Established Team Ask the Right Questions of the Right People Keep Learning! Course Conclusion POST-TEST and EVALUATION Training Requirement: Hand s on practical sessions, equipment and software will be applied during the course if required and as per the client s request. Training Methodology: This interactive training course includes the following training methodologies as a percentage of the total tuition hours:- 30% Lectures, Concepts, Role Play 30% Workshops & Work Presentations, Techniques 20% Based on Case Studies & Practical Exercises 20% Videos, Software & General Discussions Pre and Post Test Training Certificate(s): Internationally recognized certificate(s) will be issued to each participant who completed the course. Training Fees: As per the course location - This rate includes participant s manual, hand-outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day. TM146 Rev.001 CMCT COURSE OUTLINE Page 5 of 6

6 Training Timings: Daily Timings: 07:45-08:00 Morning Coffee / Tea 08:00-10:00 First Session 10:00-10:20 Recess (Coffee/Tea/Snacks) 10:20-12:20 Second Session 12:20-13:30 Recess (Prayer Break & Lunch) 13:30-15:00 Last Session For training registrations or in-house enquiries, please contact: Aisha Relativo: aisha@cmc-me.com Tel.: or Mob.: Training & Career Development Department TM146 Rev.001 CMCT COURSE OUTLINE Page 6 of 6