Click About to Mike edit Master title style

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2 Click About to Mike edit Master title style Mike Hollinshead Principal Program Manager Lead Customer Engagement and Adoption Team

3 About SOF Practical guidance, recommended practices, tools and assets to enable enterprises to plan, deliver and operate a reliable and cost effective Skype for Business Service in the cloud. A common understanding of the Skype for Business online lifecycle for customers and partners to effectively engage and drive Skype usage and customer success. Training for customers and partners via Skype Academy Feedback mechanisms to capture and incorporate updates from the field

4 Click to edit Master title style Feedback? What works (and what doesn t)? Anything incorrect? What is missing? Other feedback? Let us know!

5 SOF is a living framework We innovate on a constant basis New content will be added, existing content will be updated By the time you watch this training, some details might be different For major changes, new trainings will be created For most recent trainings go here This is version 1.0 of this training

6 Adoption Methodology and Success Framework

7 About this activity

8 Blanchard, Ken (2010). "Mastering the Art of Change", Training Journal, January 2010,

9 Rollout Resources Rollout Resources Your rollout approach can impede or accelerate change Common approach Ideal approach Sample adoption trajectory Rollout Timeline Rollout Timeline Our adoption methodology guides you through preparation and end-user readiness activities to ensure you are set up for success

10 Click to edit Master title style 1. People Assemble your team Gain executive sponsorship 2. Scenarios Solve real problems with the products Get started quickly with core scenarios 3. Awareness Generate awareness and excitement Think about different communications and awareness approaches 4. Training Train end users to help them get the most from the products

11 Click to edit Master title style Assemble your team Successful projects involve people across the organization Project team (project manager, business owners, IT lead, champions, departmental leads, training, communications leads) Support functions (corporate communications, HR, legal) Specialist roles by service (like Yammer community manager) Next steps Confirm people for each role It s okay to have people in more than one role Take a look at the Key Stakeholders Guide

12 Click to edit Master title Solve style real problems with the products People use things because they are useful Don t assume if you build it, they will come Connect the products to real business challenges What is a scenario? Describes how the product helps someone achieve more at work As someone in [Team], I want to [Description] using [Technology]. I ll know this is successful when [Solution]. Next steps Define ways your people will do work differently Prioritize them based on impact and ease of implementation Get started quickly with our core scenarios Get inspired by the Productivity Library

13 Click to edit Master title style Get started quickly with core scenarios Get it done: Office 365 gives you access to your documents from the devices you use most to help you get things done at work, at home, or on the go. and calendar on the go: Manage , contacts, and calendar while you re on the go. Use Outlook Groups as a hub for resources and collaboration. Collaborate on content: Connect you and your team to the documents and information you need and work on them together. Make meetings matter: Have conversations over instant messaging (IM), audio, and video. Use screen sharing and online meetings to keep connected. Share recordings and meeting notes. Bring your team together: Get connected to the right people, share information across teams, and organize around groups with Yammer.

14 Make meetings matter

15 Click Heartto edit Master title style At the heart of a great team is great communication.

16 Click to edit Master title style Skype for Business

17 Click Skype to for edit Business Master title style Connects people in real time, with the Skype experience they love, from the Office applications they use everyday enabling them to run more effective meetings. helping your team communicate better and get things done.

18 Make meetings matter Complete meeting solution One platform, for every kind of meeting and every kind of device. Empowering you to conduct meaningful, interactive meetings Communicate your way Conduct meetings and engage with your contacts in a meaningful, effective manner tailored for you and flexible for any audience

19 Complete meeting solution

20 Work together from anywhere Join a meeting from anywhere: desktop, mobile, web app, PSTN telephone Invite more people to the conversation Transfer your call on the go

21 Connect with colleagues Communicate with voice and video Invite more people

22 Have more productive meetings Use desktop and application sharing Present and annotate your presentation Start taking notes in OneNote

23 Click to edit Master title style Professional, feature-rich presentations

24 Click Communicate to edit Master your title style way Get input without leaving your desk. You can instant message (IM), screen share, talk, or video chat while you work. Bring others into a conversation and share your desktop so you can make decisions in real-time.

25 Engage your contacts Find someone from your contact list or Start an IM conversation

26 Expand your conversation Add audio and video to your IM conversation Share, collaborate, and present your ideas Schedule a follow-up meeting in Outlook

27 Scenario Tips and Resources 1. Office365 Productivity Library -

28 Click to edit Master title style Awareness Generate awareness and excitement Announcements and newsletters to inform and inspire users Engagement events, like contests and town halls, to keep momentum Get people to interact with the services and ask questions Run online engagement events (Skype Meeting Broadcasts) Don t stop at the launch (like tips and tricks and sharing successes) Training Consider different training approaches (classroom, getting started guides, champions, and office hours) Next steps Make a Training and Awareness Plan Simple plans work, but more effort equals better outcomes Use the template plans and supporting resources to help

29 Awareness and Training Content Microsoft FastTrack for Office 365 Make Meetings Matter Resource Materials Complete meeting solution Communicate your way

30 Click to edit Master title style 4. MEASURE, SHARE SUCCESS, & ITERATE 1. SET VISION & IDENTIFY BUSINESS SCENARIOS Set vision and identify business scenarios Confirm people for each role Define your scenarios Customer Success Framework Prioritize solutions and create success plan Prioritize your scenarios Make a Training and Awareness Plan 3. COMMIT RESOURCES & EXECUTE ON ADOPTION PLAN 2. PRIORITIZE SOLUTIONS & CREATE SUCCESS PLAN Document this in the Success Plan

31 Click to edit Master title style All you need can be found at the FastTrack Portal. Let us help you succeed! Scenarios Scenarios inspire people to work in new ways using Office 365 along with related communication kits to support adoption. fasttrack.office.com/drive-value Methodology A four-step approach to drive adoption supported by downloadable templates and best practices. Capture the details in your own adoption plan here. Communities Featured adoption communities where you can learn from your peers and adoption experts. Resources Helpful resources to learn about other customer stories and special offers to make it easier to get started.

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