Administration and Office Management: Best Practices and Technologies Page 1 of 7
Why Attend Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified, and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts. This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully. Course Methodology The course involves a mix of self assessment tools, showcases of computer applications, brief presentations by the consultant and participants on course related topics, and videos to enhance learning and real life implementation. Course Objectives By the end of the course, participants will be able to: Define and apply the new roles of executive assistants and administrators to meet modern challenges Use technology to get more done and to stay connected with the office and their boss Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner Create quality standards for a motivating and productive office environment Demonstrate a better command of the language including the meaning and spelling of words, grammar, and the rules of writing Identify and improve the competencies they require to keep generating added value services Target Audience This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices. Target Competencies Administration of computer applications Time management Office communication etiquette Motivating and improving productivity Writing skills Dealing with diversity Indexing and archiving Meetings and events management Course Outline New roles for new times The changing organization The role of management in the workplace The main tasks of office managers New roles for new times Optimizing communication and influence Fostering a professional attitude Producing results from various activities Use of technology to get things done Mastering data management, indexing and archiving Mastering filing systems Page 2 of 7
Five secrets to organize files better Electronic archiving Records management The records and information cycle Common problems in records management Rules for indexing personal and business names Cross referencing personal names Creating a motivating and productive office environment Design and productivity Feng Shui office design: the art of working (tips and basic steps) Dealing with and managing diversity Communicating across cultures Six steps to great time management Dealing with difficult bosses Inbox zero: managing emails effectively Advanced communication skills for administrators Business communication Communication defined Types of communication Tips for smart communication Creating powerful short presentations Tips for powerful presentations Key characteristics of dynamic speakers The four step communication process The 'A-U-D-I-E-N-C-E' analysis The anatomy of a good presentation Advanced business writing Managing the expectations of readers Using positive and courteous language Preparing meeting agendas and minutes The executive assistant success tool box Basic modern office etiquette Telephone etiquette Email etiquette Event planning and execution Preparing for meetings and conferences Major event planning elements The event tool box Team and leadership skills Team formation stages Situational leadership Page 3 of 7
Location & Date 18-22 Nov, 2018 Media Rotana 10-14 Feb, 2019 To be assigned 28 Jul - 1 Aug, 2019 To be assigned 10-14 Nov, 2019 To be assigned Fees: US$ (including coffee breaks and a buffet lunch daily) Per participant - 2018 US$ 4600 Per participant - 2019 Fees + VAT as applicable Tax Registration Number 100239834300003 Page 4 of 7
Courses in Administration and Secretarial Dates Course Name Language Location Fees 30 Sep - 4 Oct, 2018 14-18 Oct, 2018 28 Oct - 1 Nov, 2018 The Efficient and Productive US$ 4600 4-8 Nov, 2018 9-13 Dec, 2018 The Efficient and Productive US$ 4600 23-27 Dec, 2018 13-17 Jan, 2019 27-31 Jan, 2019 24-28 Feb, 2019 3-7 Mar, 2019 17-21 Mar, 2019 Abu Dhabi 7-11 Apr, 2019 14-18 Apr, 2019 28 Apr - 2 May, 2019 16-20 Jun, 2019 30 Jun - 4 Jul, 2019 7-11 Jul, 2019 14-18 Jul, 2019 4-8 Aug, 2019 25-29 Aug, 2019 8-12 Sep, 2019 Abu Dhabi 22-26 Sep, 2019 29 Sep - 3 Oct, 2019 Cairo 20-24 Oct, 2019 Page 5 of 7
Courses in Administration and Secretarial Dates Course Name Language Location Fees 27-31 Oct, 2019 24-28 Nov, 2019 8-12 Dec, 2019 15-19 Dec, 2019 22-26 Dec, 2019 Page 6 of 7
Courses in Administration and Secretarial Dates Course Name Language Location Fees Page 7 of 7