Total Quality Management (TQM): Tool Box for Continual Page 1 of 7
Why Attend The course will provide participants with comprehensive knowledge on the history and evolution of the concept of quality, as well as on the history of quality gurus and tools. Through various workshops and role plays the course will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma'. This highly interactive course will help participants apply the powerful quality tools used in leading organizations. Participants will leave with best practices on how to select, design or apply quality structures and tools in their organizations. Course Methodology The course relies on the use of workshops, role plays and group debriefs aimed at helping participants understand various quality concepts and applications. The course also features hands-on experience on quality tools applications and is supported by various videos on quality tools and systems. Team discussions and presentations are also used throughout the course to foster participants understanding of quality concepts. Course Objectives By the end of the course, participants will be able to: Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus Discover the success elements of Total Quality Management (TQM) deployment Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization Describe various types of benchmarking tools and techniques to boost quality initiatives Apply widely used improvement methodologies Target Audience Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance. Target Competencies Problem solving Applying quality tools Selecting quality models and systems Using Lean and Six Sigma applications Change management Understanding ISO systems Applying benchmarking Course Outline Introduction to total quality management concepts Definition of quality and quality models History of quality Defining TQM TQM critical success factors The relationship between ISO 9000 and TQM Benefits of implementing a quality model The cost of poor quality Comparing the gurus (Deming, Crosby, Juran, etc.) National quality awards: The Malcolm Baldrige national quality award EFQM, Quality Award, and HH Sheikh Khalifa Excellence Award Selecting the right model for your organization Page 2 of 7
The quality maturity ladder The success elements of TQM Customer driven quality Plan, Do, Check, Act (PDCA) model Eight-step problem solving methodology Process thinking Eliminating the non value added Management by facts and data Continual improvement and Kaizen Enhanced employee participation and decision making through idea generating systems Employee reward and recognition tools and methodologies What is a quality tool The seven quality control tools Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification Brainstorming Tree diagrams: how-how and why-why diagrams Force field analysis Affinity diagrams Process mapping: 'the turtle' Poka yoke Lean thinking The seven types of waste in organizations Visual management and the 5S program Six sigma Benchmarking as a tool to improve quality and business processes Definition of benchmarking and reasons to benchmark Levels of benchmarking Pros and cons of different benchmarking approaches Elements of a continuous improvement process The eight steps to achieve improvement Critical success factors and common failure factors in TQM Page 3 of 7
Location & Date 30 Sep - 4 Oct, 2018 Novotel Al Barsha 23-27 Dec, 2018 JW Marriott Marquis 28 Apr - 2 May, 2019 To be assigned 25-29 Aug, 2019 To be assigned 24-28 Nov, 2019 To be assigned Fees: US$ (including coffee breaks and a buffet lunch daily) Per participant - 2018 Per participant - 2019 Fees + VAT as applicable Tax Registration Number 100239834300003 Page 4 of 7
Courses in Quality and Productivity Dates Course Name 21-25 Oct, 2018 Improving Productivity through Quality Enhancement and Cost Reduction 28 Oct - 1 Nov, 2018 4-6 Nov, 2018 EFQM: Journey to Excellence (J2E) Abu Dhabi US$ 3800 4-8 Nov, 2018 11-15 Nov, 2018 Strategic Quality Management 18-22 Nov, 2018 US$ 4900 18-20 Nov, 2018 ISO 9001: 2015 Transition Training: Quality Management System US$ 3500 25-29 Nov, 2018 Lean Thinking: A Strategy for Operational Excellence 4-6 Dec, 2018 EFQM: Internal Assessor US$ 3800 9-13 Dec, 2018 Certified Six Sigma Yellow Belt US$ 4900 16-20 Dec, 2018 20-24 Jan, 2019 27-31 Jan, 2019 17-21 Feb, 2019 24-28 Feb, 2019 3-7 Mar, 2019 ASQ Certified Manager of Quality/Organizational Excellence Refresher 10-14 Mar, 2019 Certified Six Sigma Yellow Belt 17-21 Mar, 2019 Lean Thinking: A Strategy for Operational Excellence 24-28 Mar, 2019 7-11 Apr, 2019 Improving Productivity through Quality Enhancement and Cost Reduction 14-18 Apr, 2019 Strategic Quality Management 21-25 Apr, 2019 16-20 Jun, 2019 30 Jun - 4 Jul, 2019 Certified Lean Six Sigma Green Belt Language Location Fees Page 5 of 7
Courses in Quality and Productivity Dates Course Name 18-22 Aug, 2019 Lean Thinking: A Strategy for Operational Excellence 1-5 Sep, 2019 8-12 Sep, 2019 15-19 Sep, 2019 13-17 Oct, 2019 Certified Six Sigma Yellow Belt 20-24 Oct, 2019 27-31 Oct, 2019 Riyadh 10-14 Nov, 2019 17-21 Nov, 2019 Improving Productivity through Quality Enhancement and Cost Reduction 1-5 Dec, 2019 8-12 Dec, 2019 15-19 Dec, 2019 Certified Lean Six Sigma Green Belt 22-26 Dec, 2019 Language Location Fees Page 6 of 7
Courses in Quality and Productivity Dates Course Name Language Location Fees Page 7 of 7