Appendix 1 to Item No: B2 Service Performance Indicators and Targets 212/13 to 214/15 May 214 Kent Fire & Rescue Service B2:7
STRATEGIC TARGETS FOR APPROVAL... 11 LPI 1 Total number of fires per 1, population... 11 LPI 128 - The number of accidental fires per 1, population... 13 LPI 15 - Total number of calls to accidental fires in dwellings per 1, dwellings... 17 LPI 134 Fatalities and casualties in accidental fires per 1, population... 19 LPI 13 - The number of fires in non-domestic properties per 1, non-domestic properties... 2 LPI 145 Unwanted calls to Automatic Fire Alarms attended... 22 LPI 136 i Number of Killed or Seriously Injured (KSI) from Road Traffic Collisions (RTCs)... 24 LPI 136 ii Number of Children Killed or Seriously Injured (KSI) from RTCs... 24 LPI 143 i Response Times Life-threatening incidents attended within 1 mins... 26 LPI 143 ii Response Times Life-threatening incidents attended within 12 mins... 26 LPI 144 Response Times Non-life threatening incidents attended within 15 mins... 26 LPI 46 The number of shifts per employee lost due to sickness absence... 27 LPI 5 - Incidence rate of RIDDOR reportable incidents per 1, workers... 27 LPI 73 - Percentage of CO 2 reduction from operational activity... 28 OTHER INDICATORS FOR INFORMATION... 29 TECHNICAL AND COMMUNITY SAFETY... 29 1. Service Delivery Indicators... 29 LPI 13 i - The number of accidental fires in non-domestic properties per 1, non-domestic properties... 29 LPI 13- The number of accidental grassland fires per 1, population... 31 LPI 129 - The number of accidental rubbish fires per 1, population... 32 LPI 141 - The number of accidental vehicle fires per 1, population... 33 LPI 133 - Total number of calls to deliberate fires in dwellings per 1, dwellings... 34 LPI 13 ii - The number of deliberate fires in non-domestic properties per 1, non-domestic properties... 35 LPI 132- The number of deliberate grassland fires per 1, population... 36 LPI 131 - The number of deliberate rubbish fires per 1, population... 37 LPI 12 - The number of deliberate vehicle fires per 1, population... 38 LPI 135 Precautionary checks and first aid arising from accidental fires per 1, population... 39 B2:8
LPI 148 Outcomes of accidental dwelling fires (new indicator)... 39 LPI 17 - The % of fires in dwellings where a smoke alarm was fitted but did not activate... 4 LPI 18 - The % of fires in dwellings where a smoke alarm was not fitted... 4 LPI 11 The number of calls received to malicious false alarms per 1, population... 4 LPI 11 i The percentage of malicious false alarms attended... 4 LPI 11 ii The percentage of malicious false alarms not attended... 4 LPI 112 Number of RTCs (excluding no action) per 1, population... 4 2. Technical Fire Safety (TFS) Indicators... 41 LPI 3 Percentage of Building Control consultations completed within 21 days... 41 LPI 31 Percentage of Approved Inspector consultations completed within 21 days... 41 LPI 32 Percentage of Fire Safety risks dealt with within 24 hours... 41 LPI 33 Percentage of TFS inspections after a fire in non-domestic properties completed within 72 hours... 41 3. Community Safety Indicators... 42 LPI 2 Number of Home Safety Visits (HSVs) completed... 42 LPI 29 The % of HSVs completed in houses assessed as above or well above high risk... 42 LPI 23 Length of time taken to complete HSVs... 42 LPI 211 Time taken to successfully make contact and visit vulnerable persons after a referral is received... 42 LPI 21 Number of Home Safety Packs sent to low risk households... 42 OPERATIONS... 43 4. Service Delivery Indicators... 43 LPI 115 - The % of incidents where the height vehicle attended within 3 minutes of being mobilised... 43 LPI 14 Time lag between the first and second pump attending property fires... 43 LPI 12 Turnout times... 43 LPI 146 Availability of appliances against the staff resourcing model... 44 LPI 117 Number of incident reports completed within 48 hours... 44 LPI 147 Operational severity of building fires... 44 5. Communication and Mobilising... 45 LPI 137 - Percentage of emergency calls answered within 2 seconds... 45 LPI 138 - Percentage of calls with a fire engine mobilised within 6 seconds... 45 LPI 138 i - Percentage of calls with a fire engine mobilised within 6 seconds Life-threatening incidents... 45 LPI 138 ii - Percentage of calls with a fire engine mobilised within 6 seconds Non-life threatening incidents... 45 LPI 139 - Percentage of calls with a fire engine mobilised within 9 seconds... 45 B2:9
LPI 139 i - Percentage of calls with a fire engine mobilised within 9 seconds Life-threatening incidents... 45 LPI 139 ii - Percentage of calls with a fire engine mobilised within 9 seconds Non-life threatening incidents... 45 6. Engineering... 46 LPI 91 Time appliances spend unavailable due to defects or servicing (hours)... 46 LPI 92 Number of accidents... 46 CORPORATE HEALTH... 47 7. Human Resources and Equality... 47 8. Communications and Media... 47 LPI 8 Most frequently viewed content on the website... 47 LPI 81 - The number of visits to the website... 47 LPI 82 FOI Requests... 48 9. Environment... 48 LPI 7 Gas consumption... 48 LPI 71 Electricity consumption... 48 LPI 72 Water consumption... 48 B2:1
STRATEGIC TARGETS FOR APPROVAL LPI 1 Total number of fires per 1, population This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Recommendation Reduce the 3-year average target from 5,398 (3.9 fires per 1, population) to 5,342 or 3.6 fires per 1, population. This represents an 11% reduction on the previous 3-year average (29-12). Over the past two years, the Authority has achieved a significant reduction in the number of fires attended. Although some of these fires are hugely influenced by the weather, the Authority s community safety work has been very successful at preventing these weather-related fires. Whilst still achievable, the proposed target reflects the Authority s drive to continue to improve performance. Three-year average target 212-215 Three-year average projection 212-215 No. of incidents 4,325 5,342 4,29 Incidents per 1 1, pop 25.3 3.56 23.5 Oct 12 Sep 13 Data CIPFA Nearest Neighbour Model 2 England Kent 3 Upper Quartile 25.6 24.78 Average 29.5 32.19 25.13 LPI 1 - Total fires - KFRS 7, 6, 5, 6,11 5,342 5,398 4, 3, 3,956 4,325 3,87 2, 1, 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection 3-year avg target agreed last year 1 Rates for current performance are calculated using the Census 211 population and dwelling figures published by the Office for National Statistics (Population: 1,727,8; dwellings: 711,8; non-domestic properties: 52,21). Rates for future targets and projections are calculated using the 212 mid-year estimates (Population: 1,748,384; dwellings: 724,676; non-domestic properties: 52,582). 2 This model was developed by CIPFA to aid local authorities in comparative and benchmarking exercises. This model allows users to generate family groups based upon a wide range of socio-economic indicators. The CIPFA Nearest Neighbours Model adopts a scientific approach to measuring the similarity between authorities, taking factors such as the social and physical characteristics of the authorities into account. The authorities included in our CIPFA group are: Hampshire, Essex, Lancashire, Derbyshire, Staffordshire, Hertfordshire, Suffolk, Devon & Somerset, West Sussex, Cheshire, Nottinghamshire, Humberside, Hereford & Worcester, Northamptonshire and Norfolk. 3 Kent s relative position is 14/45 in England and 5/16 for the CIPFA group. B2:11
In 213/14 the Authority attended 4,325 fires, which represents a 9% increase compared to the previous year. This increase was mainly due to a rise in the number of outdoor fires. Generally, these types of fires are heavily influenced by the weather conditions and the spring and summer of 213 were significantly drier than the same seasons in 212. In fact, although during the months of June-August 213 the area experienced the lowest level of rainfall of the past five years, the number of fires was much lower than would have been expected during such warm and dry periods. This shows that the community safety work undertaken by the Authority is continuing to have a positive impact on performance. The three-year average projection (212-15) now stands at 4,29 fires or 23.5 fires per 1, population. This performance, if achieved, would be 25% better than the three-year average target. The trend line depicted in the chart below (solid line) shows how the declining trend continues despite the slight rise in activity experienced last year. This rise was within normal fluctuations around the trend line and therefore there is no reason to believe that the target will not be met at the end of 214/15. Long term trend line All Fires y = -1.6747x + 7383 R² =.775 7 6 5 4 3 2 1 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 Jun-14 B2:12
LPI 128 - The number of accidental fires per 1, population This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Recommendation - Retain current target: 12% 3-year average reduction on the previous 3-year average (29-12). No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 2,48 2,84 2,311 14.35 16.4 13.22 Oct 12 Sep 13 Data CIPFA Nearest Neighbour Model England Kent 4 Upper Quartile 15.11 15.26 Average 16.82 17.51 14.14 LPI 128 - Accidental Fires - KFRS 3,5 3, 3,175 2,5 2, 2,173 2,84 2,48 2,281 1,5 1, 5 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection In 212/13 the Authority attended the lowest number of accidental fires ever recorded (2,173). Last year, however, the number of attendances increased to 2,48 (14% more) mainly due to a rise in outdoor fires which accounted for 36% of all the accidental fires attended. This increase was almost certainly due to the very dry summer in 213 compared to the previous year. There was also a small increase in the number of fires attended in non-residential properties (17% more). The average projection for the three-year period of 212-15 currently stands at 2,311 accidental fires or 13.2 fires per 1, population. This projection is 18% better than the three-year average target which means the Authority is in a good position to achieve the target at the end of 214/15. The long term trend line in the chart below confirms that the decline in the number of accidental fires in the past four years is likely to continue in the near future. 4 Kent s relative position is 5/45 in England and 2/16 for the CIPFA group. B2:13
Long term trend line All Accidental Fires y = -.8323x + 369 R² =.7496 4 35 3 25 2 15 1 5 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 Jun-14 B2:14
LPI 11 - The number of deliberate fires per 1, population This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Recommendation Reduce the 3-year average target from 2,595 deliberate fires to 2,539, which represents a 1.5% reduction on the previous 3-year average. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 1,845 2,539 1,72 1.68 14.52 9.84 Oct 12 Sep 13 Data CIPFA Nearest Neighbour Model England Kent 5 Upper Quartile 7.66 7.17 Average 12.23 14.68 1.99 LPI 11 - Deliberate Fires - KFRS 3, 2,837 2,5 2, 2,539 2,595 1,5 1, 1,783 1,845 1,533 5 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection 3-year avg target agreed last year The Authority has been very successful at reducing the number of deliberate fires over the past ten years. Although figures increased slightly last year compared to the year before, this still represented an 81% drop in numbers compared with the peak of activity recorded in 23/4. Last year, outdoor fires accounted for the highest percentage of deliberate fires attended (7%). The Authority attended 1,288 deliberate outdoor fires, a 1% rise compared with the year before. However, the number of fires affecting road vehicles decreased by 7% when compared to 212/13. The current projection for the three-year period up to 214/15 is very encouraging, at 9.8 deliberate fires per 1, population. If achieved, this projection would be 32% better than the three-year average target. The chart below shows how the number of deliberate fires oscillate around the long term trend line (solid line), and how in some cases the fluctuations can be quite significant. However, the trend line clearly shows that the decline is likely to continue in the near future. Therefore, the target is likely to be achieved at the end of March 215. 5 Kent s relative position is 26/45 in England and 1/16 for the CIPFA group. B2:15
Long term trend line All Deliberate Fires 35 y = -.8424x + 3693 R² =.7374 3 25 2 15 1 5 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 Jun-14 B2:16
LPI 15 - Total number of calls to accidental fires in dwellings per 1, dwellings This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries and Objective 3 Providing high quality and value for money services Recommendation - Retain current target: 11% 3-year average reduction on the previous 3-year average (29-12). The Authority attended 69 accidental dwelling fires (ADFs) last year, which is slightly more than the year before. A 3-year average target of 636 ADFs is still ambitious when compared with the previous 3-year average (29-12) and, if achieved, would represent a historic low number. No. Of incidents Incidents per 1, dwellings Three-year average target 212-215 Three-year average projection 212-215 69 636 579 8.56 8.78 7.99 Oct 12 Sep 13 Data CIPFA Nearest Neighbour Model England Kent 6 Upper Quartile 1.81 1.2 Average 11.53 11.81 7.96 LPI 15 - Accidental Dwelling Fires - KFRS 8 7 6 5 713 561 636 69 567 4 3 2 1 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection In 213/14, accidental dwelling fires (ADFs) accounted for the second highest proportion of accidental fires (33%), with only outdoor fires (36% of the total) higher. Historically, the Authority has performed very well in this area and has been among the top performers nationally for more than ten consecutive years. In 212/13 the Authority attended the lowest number of ADFs ever recorded. However, the number of ADFs the Authority attended last year increased slightly, from 561 in 212/13 to 69 in 213/14 which represents a 9% rise. This recent rise has not significantly affected the trend line, which still continues to show a decline in activity (centre line in the chart below). Therefore it is very probable that the three-year average target 6 The Authority is the fourth best performer in this area. Cleveland, Warwickshire and Cambridgeshire are the top three. B2:17
will be met. If achieved, the current 3-year average projection of 8. ADFs per 1, dwellings would be 9% better than the target. Long term trend line Accidental Dwelling Fires 9 y = -.1311x + 626.1 R² =.7741 8 7 6 5 4 3 2 1 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 Jun-14 B2:18
LPI 134 Fatalities and casualties in accidental fires per 1, population This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Recommendation - Retain the target agreed last year: 11% 5-year average reduction on 211/12 performance. This target supports the Authority s aspiration to have zero fire deaths and fewer fire casualties by 22. No. Fatalities/Casualties Cas/Fat per 1, pop Five-year average target 212-217 98 11 5.67 6.27 LPI 134 - Fatalities and casualties in accidental fires - KFRS 14 12 123 11 1 8 98 98 6 4 2 211-12 212-13 213-14 214-15 215-16 216-17 Actual 5-year avg target In 213/14, there were 3 fatalities and 95 casualties resulting from accidental fires. One of the fatalities and 74 of the casualties occurred in dwellings. The Authority continues to deliver targeted community safety activity aimed at reducing the risk of people dying or being injured in fires and, in particular, in house fires. Performance in 213/14 was the same as the previous year when 3 people died and 95 suffered injuries as a result of accidental fires. In 213/14 there were also 6 people who died and 22 who suffered injuries as a result of deliberate fires. B2:19
LPI 13 - The number of fires in non-domestic properties 7 per 1, non-domestic properties This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries and Objective 8 Working with businesses to support the local economy Recommendation Reduce the 3-year average target for 212-15 from 342 to 334 fires in nondomestic properties. This would represent a 13% reduction on the previous 3-year average (29-12). No. of incidents Incidents per 1, non-dom Three-year average target 212-215 Three-year average projection 212-215 3 334 279 5.75 6.35 5.31 LPI 13 - Non-domestic fires - KFRS 45 4 35 3 25 2 384 267 342 3 334 271 15 1 5 29-12 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection 3-year avg target agreed last year The Authority attended 3 fires in non-domestic properties in 213/14, a 12% increase when compared with the previous year. The three-year average projection currently stands at 5.3 fires per 1, non-domestic properties, which is 16% better than the target. The long-term trend, as shown in the chart below, indicates that the decrease in activity is likely to continue in the future. 7 Non-domestic premises include residential properties other than dwellings (hotels, B&Bs and residential homes) as well as non-residential properties such as offices, retail and industrial establishments, warehouses, hospitals, sporting venues, entertainment and cultural premises, religious venues and those used by public administration. B2:2
Long term trend line Fires in non-domestic premises 45 y = -.943x + 421.5 R² =.814 4 35 3 25 2 15 1 5 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 Jun-14 B2:21
LPI 145 Unwanted calls to Automatic Fire Alarms attended 8 This indicator supports Objective 3 Providing high quality and value for money services and Objective 8 Working with businesses to support the local economy The first stage of the Automatic Fire Alarm (AFA) policy came into force in April 212 when all calls received from non-domestic properties between the hours of 6am and 6pm were challenged. From April 213 the policy was applied during the night as well. As expected the number of unwanted calls to AFAs attended has decreased significantly over the past two years. The target set last year for 214/15 was 2,61; this has been reviewed and a revised target of 1,5 is recommended to take into account the significant reduction in AFA attendances achieved in 213/14. Calls to AFAs attended 213/14 target 214/15 target 2,748 1,657 1,5 6, LPI 145- Unwanted calls to AFAs attended - KFRS 5, 5,358 5,224 4,885 4, 3, 2, 3,19 3,664 2,748 1, 1,657 1,5 29-1 21-11 211-12 212-13 213-14 214-15 Actual Target In 213/14 the Authority attended 1,657 unwanted calls to AFAs. The table below shows the distribution of those calls throughout the day. Total unwanted calls to AFAs attended 213-14 Day (6am-6pm) Night (6pm-6am) Total Domestic 89 (85%) 523 (86%) 1,413 (85%) Non-domestic 132 (13%) 79 (13%) 211 (13%) Other 27 (2%) 6 (1%) 33 (2%) Total 1,49 68 1,657 8 This includes all calls attended by the Authority that are identified by Control operators as automatic fire alarms at the time the call comes in and that turned out to be false alarms. B2:22
This indicator also monitors the number of calls to AFAs that have not received an emergency response. In 213/14 there were 2,949 of these calls, which is a significant increase when compared with the previous year (2,1). Finally, the indicator also looks at whether the number of fire calls that turned out to be AFAs has remained within normal figures after the introduction of the policy. This is because a number of callers may decide to incorrectly confirm the existence of a fire knowing that this is the only way an emergency response will be provided. The table below shows that this has not been the case, although there has been a small increase in the total number of calls to fires that turned out to be AFAs when compared to the same period the year before. Overview Day (6am-6pm) Night (6pm-6am) Total Calls to AFAs not attended 1,93 1,19 2,949 Calls to fires attended that turned out to be: AFAs false alarms 46 289 Malicious false alarms Good Intent false alarms 27 58 1,423 1,386 695 (593 in 212/13) 85 (87 in 212/13) 2,89 (2,483 in 212/13) B2:23
LPI 136 i Number of Killed or Seriously Injured (KSI) from Road Traffic Collisions (RTCs) LPI 136 ii Number of Children Killed or Seriously Injured (KSI) from RTCs This indicator supports Objective 2 Reducing road accidents, deaths and injuries In December 21, the Kent and Medway Road Casualty Reduction Group agreed new performance targets: By 22, to achieve a 33% reduction in the number of people Killed or Seriously Injured in road crashes, compared with the 24 to 28 average; By 22, to achieve a 4% reduction in the number of children Killed or Seriously Injured in road crashes, compared with the 24 to 28 average. In order to achieve the 22 targets, the Authority should aim to achieve a reduction each year. LPI 136 i Provisional 213 22 target Kent KSIs 59 N/A Medway KSIs 56 N/A Kent and Medway 646 552 (33% reduction in the number of KSIs compared with the 24 to 28 avg) B2:24
LPI 136 ii Provisional 213 22 target Kent KSIs 45 N/A Medway KSIs 6 N/A Kent and Medway 51 46 (4% reduction in the number of children KSIs compared with the 24 to 28 avg) Performance against these two targets is calculated using all incidents reported by the Police and not only those attended by the Authority. Provisional figures for the whole of 213 indicate that 48 people died and 542 suffered serious injuries in RTCs in Kent, whilst in Medway the figures for the same period were seven and 49 respectively. Also in 213, one child died in Kent and 44 children suffered serious injuries. In Medway six children also suffered serious injuries. No child fatalities were recorded in Medway in 213. In 213 performance against LPI 136 i was worse than the previous year with 71 more KSIs. However, performance against LPI 136 ii matched 212 where there were 51 KSIs. B2:25
LPI 143 i Response Times Life-threatening incidents attended within 1 mins LPI 143 ii Response Times Life-threatening incidents attended within 12 mins LPI 144 Response Times Non-life threatening incidents attended within 15 mins This indicator supports Objective 3 - Providing high quality and value for money services and Objective 2 Reducing road accidents, deaths and injuries New performance indicators were introduced in April 212 as a result of the IRMP. Response times to emergency incidents are monitored against two categories of incidents: - Life-threatening: all fires in dwellings, non-residential properties and other residential properties (excluding chimney fires). Road traffic collisions (excluding no action). - Non-life threatening: any incident not falling into the life-threatening category (including false alarms) excluding animal rescues and co-responder incidents. Attendance times to emergency incidents are calculated from the time when the first resource is mobilised to the time when the first resource books in attendance at the incident. Incidents only attended by officers are excluded from both categories being measured. When these indicators were introduced, targets were agreed to maintain performance for response to fires within 1 minutes and gradually improve attendance times to road traffic collisions (RTCs) to the same level as fires, which was at 83%. This supported the statement made in the Safety Plan that we wanted to respond to RTCs as quickly as fires. Similar logic was applied to attendance to life-threatening incidents within 12 minutes. Targets were set to improve the attendance times for RTCs from a baseline of 84% performance up to 92% to match fires. The targets were set to improve performance over a five year period through changes in service delivery as part of projects such as Review of Operational Capability and Variable Crewing. Overall, during 213/14, 76.9% of life-threatening incidents were reached within 1 minutes, which is lower than the 8% target that was agreed for this year. However, the Authority has continued to perform better than target when attending fires in 213/14 (81.4% within 1 minutes and 89.5% within 12). Historically, fires have accounted for 63% of all life-threatening incidents and RTCs for the remaining 37%. However, over the past two years, a large reduction in the number of fires has meant that RTCs now account for 41% of all life-threatening incidents. The slower response times to RTCs have therefore had a higher impact on the overall performance figure. During the year, 71% of RTCs were attended within 1 minutes and 82% within 12 minutes, which accounts for the overall performance (fires + RTCs combined) being worse than target. Therefore, it is recommended that the targets agreed last year are shifted by one year to allow more time for projects such as the Review of Operational Capability and recruitment to improve response times to RTCs. The table below shows the proposed indicators, and the targets agreed by Members last year are shown in brackets. B2:26
LPI 143i Lifethreatening incidents reached within 1 minutes LPI 143ii Lifethreatening incidents reached within 12 minutes LPI 144 Non-life threatening incidents reached within 15 minutes 213/14 target 8% 89% Total 76.9% Fires 81.4% RTCs 71.2% Total 86.1% Fires 89.5% RTCs 81.7% 214/15 target 8% (81%) 89% (9%) 215/16 target 81% (83%) 9% (91%) 216/17 target 83% (84%) 91% (92%) 217/18 target 85% (85%) 92% (92%) 9% 94.5% 9% 9% 9% 9% LPI 46 The number of shifts per employee lost due to sickness absence This indicator supports Objective 3 - Providing high quality and value for money services Recommendation: Set a target of 5.5 shifts per employee for both service support and operational personnel for 214/15. 213/14 target Operational 5.23 Service Support 7.15 Total 5.63 213/14 actual 4,483 (5.6) 1,27 (5.53) 5,69 (5.58) 214/15 target 5.5 5.5 5.5 Across the Authority, an average of 5.58 shifts per staff member were lost due to sickness, which is better than the target of 5.63 shifts. Sickness absence amongst business support staff improved compared to the previous year and overall accounted for 21% of all the shifts lost in 213/14. Likewise, operational sickness improved in 213/14 when 5.6 shifts were lost per person compared to 6.68 the previous year. Sickness is monitored throughout the year by the General Purposes Committee. LPI 5 - Incidence rate of RIDDOR reportable incidents per 1, workers 211/12 actual 212/13 actual 213/14 actual Incidents 17 12 22 Three-year average target 211-214 2 incidents per annum Three-year average target 214-217 17 In 213/14 there were 22 incidents reportable to the Health and Safety Executive (HSE) under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR). This equated to an incident rate of 1,41 per 1, employees. The Authority measures all incidents which are reportable to the HSE in place of the category major injury. This makes monitoring more meaningful since, otherwise, the figures would be very small. Although it is no longer possible to benchmark performance against other fire and rescue authorities, recent audits have confirmed that the Authority has excellent health and safety arrangements in place and continues to perform well in this area. B2:27
LPI 73 - Percentage of CO 2 reduction from operational activity This indicator supports Objective 6 - Reducing our impact on the environment Figures for 213/14 will not be published until the end of June to allow for all the readings to be collected and analysed. The Authority has previously set a target to reduce carbon emissions by 35%, compared with the 28/9 baseline. The Authority s Caring for the Environment strategy supports the delivery of this target. Tonnes of CO 2 emitted 28/9 actual (baseline) 4,282 216/17 target This figure will not be available until June 214 1,711 B2:28
OTHER INDICATORS FOR INFORMATION The indicators outlined below will be used by the Service to manage performance and are provided in this report for information. TECHNICAL AND COMMUNITY SAFETY 1. Service Delivery Indicators LPI 13 i - The number of accidental fires in non-domestic properties 9 per 1, non-domestic properties Retain the 3-year average target agreed for 212-15: 11% 3-year average reduction on previous 3-year average (29-12). Although the overall trend remains downward, factors such as the economic recession are likely to impact negatively on this indicator. Current figures are also relatively small and the trend line is expected to flatten at some point in the near future. No. of incidents Incidents per 1, non-dom Three-year average target 212-215 Three-year average projection 212-215 223 24 22 4.27 4.56 3.84 LPI 13 i - Accidental Non-Domestic Fires - KFRS 3 25 2 15 271 181 24 223 21 1 5 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection 9 Non-domestic premises include residential properties other than dwellings (hotels, B&Bs and residential homes) as well as non-residential properties such as offices, retail and industrial establishments, warehouses, hospitals, sporting venues, entertainment and cultural premises, religious venues and those used by public administration. B2:29
Long term trend line Accidental Non-Domestic Fires y = -.686x + 347.9 R² =.7677 35 3 25 2 15 1 5 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 Jun-14 B2:3
LPI 13- The number of accidental grassland fires per 1, population Retain the target agreed last year: 12% 3-year average reduction on the previous 3-year average (29-12). The number of accidental grass fires is highly dependent on weather conditions and so is very hard to predict on an annual basis. For this reason it is more meaningful to set 3-year average targets. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 382 542 33 2.21 3.1 1.73 LPI 13 - Accidental Grassland Fires - KFRS 7 6 5 614 542 4 3 382 323 2 23 1 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection B2:31
LPI 129 - The number of accidental rubbish fires per 1, population Retain the target agreed last year: 13% 3-year average reduction on the previous 3-year average (29-12). The number of accidental rubbish fires is highly dependent on weather conditions and so is very hard to predict on an annual basis. For this reason it is more meaningful to set 3-year average targets. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 32 344 282 1.75 1.97 1.62 LPI 129 - Accidental Rubbish Fires - KFRS 45 4 35 395 344 3 25 273 32 272 2 15 1 5 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection Long term trend line Accidental rubbish fires (primary and secondary) y = -.14x + 4463.3 R² =.724 5 45 4 35 3 25 2 15 1 5 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 Jun-14 B2:32
LPI 141 - The number of accidental vehicle fires per 1, population Retain the current target: 17% 3-year average reduction on the previous 3-year average (29-12). The current target is in line with the performance given by the trend line. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 421 438 417 2.44 2.5 2.38 LPI 141 - Accidental Vehicle Fires - KFRS 6 5 527 438 4 3 431 421 399 2 1 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection B2:33
LPI 133 - Total number of calls to deliberate fires in dwellings per 1, dwellings Reduce the 3-year average target agreed last year (118) to 98 or 1.4 deliberate fires per 1, dwellings. The Authority has been very successful at reducing these fires over the past two years and the trend line shows that further improvements are still possible. The new target represents a 21% reduction on the previous 3-year average (29-12). No. of incidents Incidents per 1, dwellings Three-year average target 212-215 Three-year average projection 212-215 65 98 72.91 1.35.99 LPI 133 - Deliberate Dwelling Fires - KFRS 14 12 124 118 1 8 94 98 6 4 2 65 57 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection 3-year avg target agreed last year Long term trend line Deliberate Dwelling Fires 16 y = -.4x + 1746.3 R² =.8831 14 12 1 8 6 4 2 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 Jun-14 B2:34
LPI 13 ii - The number of deliberate fires in non-domestic properties per 1, non-domestic properties Reduce the 3-year average target agreed last year for 212-15 from 12 deliberate fires to 94 or 1.8 fires per 1, non-domestic properties. Although the current figures are small, the Authority s performance has remained strong over the past two years and the trend line indicates that further improvements are achievable. The proposed 3-year average target represents a 17% improvement on the previous 3-year average (29-12). No. of incidents Incidents per 1, non-dom Three-year average target 212-215 Three-year average projection 212-215 77 94 77 1.47 1.79 1.47 LPI 13 ii - Deliberate Non-Domestic Fires - KFRS 12 1 113 12 8 6 86 94 77 69 4 2 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection 3-year avg target agreed last year Long term trend line Deliberate Primary Fires in properties affected by the new RRO y = -.257x + 1153.5 R² =.7314 14 12 1 8 6 4 2 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 Jun-14 B2:35
LPI 132- The number of deliberate grassland fires per 1, population Retain current target: 9% 3-year average reduction on the previous 3-year average (29-12). The number of accidental grass fires is highly dependent on weather conditions and so is very hard to predict on an annual basis. For this reason it is more meaningful to set 3-year average targets. Performance in 212-13 was exceptional due partly to the wet spring and summer and, although there has been an increase of this type of fires in 213-14, performance has remained very strong. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 48 653 365 2.36 3.73 2.9 LPI 132 - Deliberate Grassland Fires - KFRS 8 7 6 5 718 653 4 3 341 48 346 2 1 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection B2:36
LPI 131 - The number of deliberate rubbish fires per 1, population Retain current target: 5% 3-year average reduction on the previous 3-year average (29-12). This is an area where, historically, the Authority has not performed well when compared to other fire and rescue authorities. Over the past two years, performance has improved significantly, partly as a result of the wet weather conditions. However, weather is very hard to predict on an annual basis. For this reason it is more meaningful to set 3-year average targets. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 682 844 644 3.95 4.83 3.69 LPI 131 - Deliberate Rubbish Fires - KFRS 1, 9 8 886 844 7 6 654 682 5 597 4 3 2 1 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection B2:37
LPI 12 - The number of deliberate vehicle fires per 1, population Reduce the 3-year average target agreed last year for 212-15 from 379 deliberate fires to 351, or 2. fires per 1, population, which represents a 35% improvement on the previous 3-year average. The Authority has achieved rapid improvements in this area over the last five years and the long term trend line shows that further improvements are still possible. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 323 351 294 1.87 2.1 1.68 LPI 12 - Deliberate Vehicle Fires - KFRS 6 5 538 4 379 3 347 351 323 2 211 1 29-212 avg 212-13 213-14 214-15 projection Actual Projection 3-year avg (29-12) 3-year avg target 3-year avg projection 3-year avg target agreed last year Long term trend line Deliberate Vehicle Fires (Primary + Secondary) 7 y = -.2142x + 9212.7 R² =.8673 6 5 4 3 2 1 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 Jun-14 B2:38
LPI 135 Precautionary checks and first aid arising from accidental fires per 1, population Retain the target agreed last year: 5-year average of 77 precautionary checks and first aid casualties for the 212-17 period. This will match the performance achieved in 211/12. The aim is to ensure there is a reduction in the number of fatalities and casualties resulting from accidental fires, without seeing an increase in the number of precautionary checks and first aid. Five-year average target 212-217 No. Of PC/FA 63 77 PC/FA per 1, pop 3.65 4.4 LPI 135 - Precautionary checks and First Aid in accidental fires- KFRS 12 1 8 97 77 6 66 63 4 2 211-12 212-13 213-14 214-15 215-16 216-17 Actual 3-year avg (29-12) 5-year avg target LPI 148 Outcomes of accidental dwelling fires This indicator monitors the impact of accidental dwelling fires on the owner/occupier. Incidents are classified according to the same criteria used during the Post Incident Protocol. For example, incidents with casualties or fatalities, or extensive damage to the property, would be classified as Severe. This indicator will be monitored in 214/15. Minor 25 (41%) Moderate 34 (56%) Severe 19 (3%) Total ADFs 69 B2:39
LPI 17 - The % of fires in dwellings where a smoke alarm was fitted but did not activate LPI 18 - The % of fires in dwellings where a smoke alarm was not fitted These indicators will be monitored in 214/15. LPI 17 152 (22.6%) LPI 18 182 (27.%) Working smoke alarms 34 (5.4) Total dwelling fires 674 LPI 11 The number of calls received to malicious false alarms per 1, population LPI 11 i The percentage of malicious false alarms attended LPI 11 ii The percentage of malicious false alarms not attended These indicators will be monitored in 214/15. No. of incidents 298 Incidents per 1, pop.17 LPI 11 i 37% LPI 11 ii 63% LPI 112 Number of RTCs (excluding no action) per 1, population This indicator will be monitored in 214/15. No. of incidents 884 Incidents per 1, pop 5.12 *Comparative information is only available for all RTCs 212/13 Data CIPFA Nearest Neighbour Model England Kent 1 Upper Quartile 4.44 4.51 Average 5.65 5.52 5.54 1 Kent s relative position is 21/45 in England and 8/16 for the CIPFA group. B2:4
2. Technical Fire Safety (TFS) Indicators LPI 3 Percentage of Building Control consultations completed within 21 days Maintain existing target. 213/14 target 214/15 target Percentage 98% 99.8% 98% LPI 31 Percentage of Approved Inspector consultations completed within 21 days Maintain existing target. 213/14 target 214/15 target Percentage 95% 99.5% 95% LPI 32 Percentage of Fire Safety risks dealt with within 24 hours Maintain existing target 213/14 target 214/15 target Percentage 98% 98.8% 98% LPI 33 Percentage of TFS inspections after a fire in non-domestic properties completed within 72 hours This indicator will be monitored in 214/15. Percentage 95.6% B2:41
3. Community Safety Indicators LPI 2 Number of Home Safety Visits (HSVs) completed This indicator will be monitored in 214/15. Total 1,656 HSVs (includes 633 completed by Partners) LPI 29 Number of HSVs completed in houses assessed as above or well above high risk Complete at least 6, HSVs in houses assessed as above or well above high risk. 213/14 target 214/15 target Number of HSVs 6, 5,873 6, LPI 23 Length of time taken to complete HSVs The time taken (in calendar days) to complete the HSV is calculated from the date on which contact is made with the customer to the date the check is completed. NOTE: The total HSV for this indicator will not match LPI 2. This is due to some visits being added to the system retrospectively and therefore, for a minority of visits, it is not possible to calculate the length of time taken to complete. This indicator will be monitored in 214/15. Avg days Total 26 LPI 211 Time taken to successfully make contact and visit vulnerable persons after a referral is received This indicator will be monitored in 214/15. Instances 213/14 Total referrals 4,17 Contact successfully made within 3 days Appointment booked within 14 days Initial visit completed within 28 days Avg days taken 213/14 3,792 13 3,397 13 3,214 17 LPI 21 Number of Home Safety Packs sent to low risk households This indicator will be monitored in 214/15. Letter 143 E-Mail 78 Total 221 B2:42
OPERATIONS 4. Service Delivery Indicators LPI 115 - The % of incidents where the height vehicle attended within 3 minutes of being mobilised As part of the latest Safety Plan it has been agreed that the Authority will continue to monitor performance against this indicator, but that the standard set in 28/9 is no longer required. This indicator will be monitored in 214/15. Percentage 85.% LPI 14 Time lag between the first and second pump attending property fires This indicator will be monitored in 214/15. Time lag 4 min 7 sec LPI 12 Turnout times This indicator will be monitored in 214/15. Avg Turnout times 11 Normal response Delayed response 1 min 11 sec 4 min 49 sec 11 Average turnout times are calculated only for those appliances that were available at base or on delayed response prior to being mobilised. B2:43
LPI 146 Availability of appliances against the staff resourcing model This indicator will be monitored in 214/15. Availability of appliances against the staff resourcing model 8 7 6 5 4 3 2 1 : 1: 2: 3: 4: 5: 6: 7: 8: 9: 1: 11: 12: 13: 14: 15: 16: 17: 18: 19: 2: 21: 22: 23: Model Max Min Avg LPI 117 Number of incident reports completed within 48 hours Maintain existing target. 213/14 target 214/15 target % Availability 97.% 97.4% 97.% LPI 147 Operational severity of building fires This indicator monitors the severity of all building fires attended. Incidents are classified into minor, moderate or severe depending on the amount of damage sustained to the property. This indicator will be monitored in 214/15. Minor 835 (87.7%) Moderate 5 (5.3%) Severe 67 (7.%) Total building fires 952 B2:44
5. Communication and Mobilising LPI 137 - Percentage of emergency calls answered within 2 seconds This indicator will be monitored in 214/15. % Calls answered within 2 seconds 97.6% LPI 138 - Percentage of calls with a fire engine mobilised within 6 seconds LPI 138 i - Percentage of calls with a fire engine mobilised within 6 seconds Life-threatening incidents LPI 138 ii - Percentage of calls with a fire engine mobilised within 6 seconds Non-life threatening incidents This indicator will be monitored in 214/15. % Calls mobilised to within 6 seconds 6,683 (57.9%) Life-threatening calls 1,231 (62.6%) Non-life threatening calls 5,452 (56.9%) LPI 139 - Percentage of calls with a fire engine mobilised within 9 seconds LPI 139 i - Percentage of calls with a fire engine mobilised within 9 seconds Life-threatening incidents LPI 139 ii - Percentage of calls with a fire engine mobilised within 9 seconds Non-life threatening incidents This indicator will be monitored in 214/15. % Calls mobilised to within 9 seconds 9,345 (81.%) Life-threatening calls 1,645 (83.7%) Non-life threatening calls 7,7 (8.4%) B2:45
6. Engineering LPI 91 Time appliances spend unavailable due to defects or servicing (hours) This indicator will be monitored in 214/15. KFRS 27,271 hours LPI 92 Number of KFRS vehicle accidents reported This indicator will be monitored in 214/15. KFRS 121 B2:46
CORPORATE HEALTH 7. Human Resources and Equality The Authority s performance against these indicators is reported to the General Purposes Committee. The list of indicators is presented below for information. LPI 424 Profile of the workforce by equality strand LPI 47 Percentage of applicants by equality strand LPI 414 Percentage of new appointments by equality strand LPI 42 Percentage of senior managerial roles held by women, ethnic minorities and disabled employees 8. Communications and Media LPI 8 Most frequently viewed content on the website This indicator will be monitored in 214/15. Page % of Total Kent Fire and Rescue Service 29,964 21.9% On-call firefighter 58,312 6.1% Current vacancies 42,434 4.4% Work for us 2,558 2.1% Contact us 16,17 1.7% Careers with Kent Fire and Rescue Service 1,148 1.1% The job, pay and hours 9,132 1.% Search 8,357.9% The application form 7,687.8% New fire stations 7,394.8% LPI 81 - The number of visits to the website This indicator will be monitored in 214/15. Visits 255,998 B2:47
LPI 82 FoI Requests This indicator will be monitored in 214/15. FoI Requests received 129 Number responded to within 2 days % responded to within 2 days 128 99.2% Avg response time (days) 9 9. Environment LPI 7 Gas consumption 12 In order to achieve an overall reduction in CO 2 emissions, a target has been set to achieve a 35% reduction in gas CO 2 by 216/17 based on the 28/9 performance figure. This is consistent with the reduction recommended for LPI 73 which measures CO 2 emissions from the Authority s operational activity. Gas emissions (CO 2 tonnes) from buildings 28/9 actual (baseline) 216/17 target 1,66 929 693 LPI 71 Electricity consumption In order to achieve an overall reduction in CO 2 emissions, a target has been set to achieve a 35% reduction in electricity CO 2 by 216/17 based on the 28/9 performance figure. This is consistent with the reduction recommended for LPI 73 which measures CO 2 emissions from the Authority s operational activity. Emissions (CO 2 tonnes) due to electricity consumption in buildings 28/9 actual (baseline) 216/17 target 1,379 957 896 LPI 72 Water consumption This indicator will be monitored in 214/15. Emissions (CO 2 tonnes) due to water consumption in buildings This figure will be available in June 214 12 Consumption figures from closed stations are included within the actuals presented. All figures back to 28/9 are currently being revised to incorporate complete billing data which is now available. B2:48