COACHING ESSENTIALS SAMPLE
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1 COACHING ESSENTIALS
2 My Natural Tendencies The most effective leaders have a coaching mind-set and coach their team members so they become self-reliant and capable of solving their own problems. NATURAL TENDENCIES Telling people what to do Being competitive Blaming others when things go off track Making assumptions Solving problems Doing the work myself Taking credit myself Focusing totally on work Withholding timely feedback Using one leadership style with all people COACHING MIND-SET Asking what needs to be done or brainstorming options Collaborating and seeking alignment Being a model of taking responsibility Checking in when something seems off Helping others solve problems Developing others so they can do the work Giving credit where credit is due Living a balanced life Giving feedback daily and seeking input from others Adapting your leadership style to meet others developmental needs How might adopting the coaching mind-set help you be more effective? The Ken Blanchard Companies. All Rights Reserved. Reproduce Only with Written Permission. V EL2112 6
3 Formal and Informal Coaching Formal Coaching Formal coaching occurs during One on One conversations or at other times when meetings are scheduled and coaching is expected. Informal Coaching The coaching process and skills are useful in the brief, spontaneous interactions you have with people on a day-to-day basis. It s not about how much time coaching takes. It s about coaching in the time you have The Ken Blanchard Companies. All Rights Reserved. Reproduce Only with Written Permission. V EL
4 The Coaching Process REVIEW Clarify agreements and discuss accountability U CONNECT Build trust and positive relationships ACTIVATE Collaborate to develop a plan for action 146-6U U FOCUS Identify topics and goals 124-8U Coaching is a deliberate process using focused conversations to create an environment that results in accelerated performance and development The Ken Blanchard Companies. All Rights Reserved. Reproduce Only with Written Permission. V EL
5 Practice the Process Before During Plan Consider your intent for the conversation and the desired impact Connect Build trust and positive relationships Focus Identify topics and goals Activate Collaborate to develop a plan for action Review Clarify agreements and discuss accountability Greet the person Express interest in the person Show that you care Set the context for the conversation Narrow down and discuss the key focus area(s) Confirm priorities Gather ideas from the person and consider options Prioritize action steps Specify what is needed to move forward Ask for a recap of actions and commitments Confirm timelines, including follow-up meetings Reflect on what was learned or useful How can I be of service? Am I interested and do I care? Did we confirm the specific focus? Did we identify the specific actions to be taken? Are there clear agreements that include timelines? After Reflect Identify what you learned that will be useful moving forward If your intent and impact were different, take action to make corrections How will I make future conversations more effective? The Ken Blanchard Companies. All Rights Reserved. Reproduce Only with Written Permission. V EL
6 The Essential Skills Four specialized communication skills are used within the framework of the coaching process. Listen to Learn Listen with the intent of being influenced Inquire for Insight Ask questions that draw out ideas Tell Your Truth Share relevant information Express Confidence Build self-assurance and enthusiasm The Ken Blanchard Companies. All Rights Reserved. Reproduce Only with Written Permission. V EL
7 Listen to Learn Listen with the intent of being influenced. Be Present and Focused Pay conscious attention to all that is being communicated. Be open to new ideas and perspectives Put away distractions Set aside preconceptions Be aware of nonverbal cues such as tone of voice, posture, eye movements, physical gestures, and facial expressions Withhold judgment or personal beliefs and opinions so you can be open to new ideas and perspectives How might Bella have behaved differently if she had been present and focused? What was the unintended impact of Bella not being present and focused? What keeps you from being present and focused? Listen to Learn The Ken Blanchard Companies. All Rights Reserved. Reproduce Only with Written Permission. V EL
8 Aim for Powerful Questions Provoke Thinking What s important about that for you? Shift Perspective How might this look from our customers perspective? Check Assumptions What assumptions are you making? As you listen, jot down the most powerful questions. Challenge Beliefs Inquire for Insight How else could you interpret the situation? The Ken Blanchard Companies. All Rights Reserved. Reproduce Only with Written Permission. V EL
9 Tell Your Truth Test 1. Do I need to say it, or do they need to hear it? 2. Will destructive behavior resolve itself if I don t say anything? 3. Could the information help the person succeed sooner? It is for myself, so I can feel better It is likely to resolve itself Be willing to Tell Your Truth in order to move others forward and help them be successful. Madeleine Homan Blanchard It is for them, so they can succeed It is likely to continue or worsen Probably not It could help them avoid issues and obstacles Don t Tell Do Tell The Ken Blanchard Companies. All Rights Reserved. Reproduce Only with Written Permission. V EL
10 Coaching Case Study #1 George and Maria Maria is excited about her collapsible bike design, which is currently in production. To make sure there s a successful launch, she wants to come up with a plan to educate the sales staff. Two weeks have passed, and they re coming up quickly on the deadline that was established for the sales presentation. Maria thinks everything is progressing smoothly. You are concerned that she s not going to make the deadline and want to discuss it with her. However, in the past, Maria has been resistant to input. How will you coach her? Playing the part of George How will you start the conversation? What s most important to address? What elements of coaching are most relevant to help Maria move forward? Playing the part of Maria How do you want to play Maria in this scene? What are the important points that you want to make? What do you need in order to move forward? When coaching or observing, pay attention to Coaching Process Connect, Focus, Activate, Review Coaching Skills Listen to Learn, Inquire for Insight, Tell Your Truth, Express Confidence The Ken Blanchard Companies. All Rights Reserved. Reproduce Only with Written Permission. V EL
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