MHA 6501, Advanced Health Care Management Course Syllabus. Course Description. Course Textbook. Course Learning Outcomes. Credits.

Transcription

1 MHA 6501, Advanced Health Care Management Course Syllabus Course Description Explores administrative practice in health care with emphasis on long-term and acute care services, and health care structures, systems, and managerial processes. Topics include operations, planning, marketing, human resources, finance, productivity and control, and emerging trends in health services. Course Textbook Burns, L. B., Bradley, E. H., & Weiner, B. J. (2012). Shortell and Kaluzny s health care management: Organization design and behavior (6th ed.). Clifton Park, NY: Delmar. Course Learning Outcomes Upon completion of this course, students should be able to: 1. Explain the primary organizational components of the health care system, understanding the commonalities and differences among health services organizations. 2. Define the roles health care managers must play executive leadership, organizational management, employee motivation, and strategic management while assuring appropriate and timely organizational adaptation and transformation. 3. Discuss the many roles of effective leadership formulating goals, strategize, interactions, communication, decision making, planning, organizing, monitoring, and controlling. 4. Describe methods of managing conflict, concepts of negotiation, and third-party intervention. 5. Distinguish methods for achieving effective management of groups and teams in health services organizations. 6. Explain the relationships among work design, motivation, and information flow. 7. Describe the managerial challenges associated with coordination and communication and the strategies for meeting the challenges. 8. Analyze the decision making process for designing and redesigning organizational structures in health services organizations. 9. Explain the role of strategic alliances in enhancing organizational performance. 10. Discuss the concept of learning organizations and the role they play in health services organizations. 11. Compare the approaches of quality assurance and quality improvement. 12. Analyze the strategies to achieve an effective health care organization. Credits Upon completion of this course, the students will earn three (3) hours of college credit. Course Structure 1. Unit Learning Outcomes: Each unit contains Learning Outcomes that specify the measurable skills and knowledge students should gain upon completion of the unit. 2. Unit Lesson: Each unit contains a Unit Lesson, which discusses lesson material. 3. Reading Assignments: Each unit contains Reading Assignments from one or more chapters from the textbook. Suggested Readings are provided in the Unit I-IV, VII, and VIII study guides to aid students in their course of study. 4. Learning Activities (Non-Graded): These non-graded Learning Activities are provided in Units I-VIII to aid students in their course of study. MHA 6501, Advanced Health Care Management 1

2 5. Unit Assignments: Students are required to submit for grading Unit Assignments in Units II, III, VI, and VII. Specific information and instructions regarding these assignments are provided below. Grading rubrics are included with the Unit II, III, VI, and VII Assignments. Specific information about accessing these rubrics is provided below. 6. Ask the Professor: This communication forum provides you with an opportunity to ask your professor general or course content related questions. 7. Student Break Room: This communication forum allows for casual conversation with your classmates. CSU Online Library There is a virtual library with resources, including both journals and ebooks, to support your program and your course at Columbia Southern University. eresources are accessible 24 hours a day/7 days a week from the CSU Online Library gateway page. To access the library, log into mycsu, and then click on CSU Online Library. Resources are organized in the library by title, but if you click on Research Guides, you will find eresources arranged by subject. The Library Reference service is available 7 days a week; you can reach CSU s virtual librarians by ing thevirtuallibrarian@columbiasouthern.edu. These professional librarians will be glad to help you develop your research plan or to assist you in any way in finding relevant, appropriate, and timely information. Librarian responses may occur within minutes or hours, but it will never take more than 24 hours for a librarian to send a response to the address you have provided. Replies to reference requests may include customized keyword search strategies, links to videos, research guides, screen captures, attachments, a phone call, live screen sharing, meeting room appointments, and other forms of instruction. Unit Assignments Unit II Case Study Read Case: Staff Motivation at Sharp HealthCare on pages Answer questions 1-3 on page 116. Your response to each question should be at least 300 words in length. You must use at least one source other than your textbook to complete this assignment. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. All references and citations used must be in APA style. Information about accessing the Blackboard Grading Rubric for this assignment is provided below. Unit III Article Review In this unit, we have discussed teams and communication in the health care setting. Using the CSU Online Library, locate at least one scholarly article involving both of these topics. Once you have read the article, you will compose a three to four page article review by doing the following: 1. Provide introductory details about the article selected. 2. Discuss the purpose of or type of team as presented by the article. 3. Discuss the communication failures amongst the team members. 4. Discuss how the communication failures impeded the team s performance and/or impeded quality patient care. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. Any references or citations used should be in APA style. Follow the writing rubric for this assignment. Information about accessing the Blackboard Grading Rubric for this assignment is provided below. Unit VI Web Assignment The readings in this Unit introduced the Department of Health and Human Services and the sub-organizations it has created to help assist with the delivery of health care and health services. Review the websites of the Centers for Disease Control and Prevention (CDC), the Centers for Medicare and Medicaid Services (CMS), and the Health Resources and Services Administration (HRSA). In your review, include a background on each agency and discuss the services that each agency provides. Overall, compare and contrast the oversight of each of these federal health care agencies. MHA 6501, Advanced Health Care Management 2

3 The review should be a minimum of three pages. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. Any references or citations used should be in APA style. Follow the writing rubric for this assignment. Information about accessing the Blackboard Grading Rubric for this assignment is provided below. Unit VII Research Paper The purpose of this assignment is to provide you a glimpse into real issues that are faced by Health Care Administrators. In this assignment, you are encouraged to gather more information about your organization and an issue that the organization is trying to overcome (see suggested topics). This assignment will also afford you the opportunity to connect via or by phone with a professional working in a career that interests you. I. Choose a topic in Health Care Administration. Contact a local health care organization and ask if you could interview a manager or administrator. When contacting the organization, identify yourself as a student in Columbia Southern University s MBA program. Briefly describe your objective when interviewing the manager. Let your interviewee know that you will keep all identifying details (such as his/her name and the name of the organization) confidential. You will need to report the type of organization and the title of the person in which you interviewed. Topics to consider include: Outsourcing Employee shortage Conflict resolution Regulatory Issues Privacy and Security Health Information Technology Leadership Employee Morale Alliances Quality Improvement Initiatives Employee Motivation Globalization You should be sure to ask for background information on your selected topic, detailed notes on how the organization is approaching the issue, what has been done so far, and how it has helped. Also ask what is the next plan of action and how is it perceived to help the organization. Complete this section by Unit II. II. Review relevant literature on your chosen topic and provide an annotated bibliography. Include at least 15 sources in your bibliography. Complete this section by Unit III. III. Write about your organization s history, mission, vision, culture, and structure. Complete this section by Unit IV. IV. In Unit III, you completed an annotated bibliography in which you provided a summary for 15 journal articles on your chosen research topic. Here, you will write an eight page literature review on your topic. The review should be a synthesis of information that you learned from reading the articles. The review should be written in your own words and include in-text citations as appropriate. Refer to the literature review rubric for guidelines. Complete this section by Unit V. V. Discuss how a problem facing the organization impacts your organization. Discuss how your topic of choice (a problem facing the organization) impacts your organization. Discuss how the organization is dealing with this problem. Discuss your recommendations for this organization. Your discussion should be at least three pages in length. Be sure to back your recommendations with research. MHA 6501, Advanced Health Care Management 3

4 The complete assignment is due by Unit VII. Information about accessing the Blackboard Grading Rubric for this assignment is provided below. APA Guidelines CSU requires that students use APA style for papers and projects. Therefore, the APA rules for formatting, quoting, paraphrasing, citing, and listing of sources are to be followed. Students can find CSU s Citation Guide in the mycsu Student Portal by clicking on the Citation Resources link in the Learning Resources area of the mycsu Student Portal. This document includes examples and sample papers and provides information on how to contact the CSU Success Center. Grading Rubrics This course utilizes analytic grading rubrics as tools for your professor in assigning grades for all learning activities. Each rubric serves as a guide that communicates the expectations of the learning activity and describes the criteria for each level of achievement. In addition, a rubric is a reference tool that lists evaluation criteria and can help you organize your efforts to meet the requirements of that learning activity. It is imperative for you to familiarize yourself with these rubrics because these are the primary tools your professor uses for assessing learning activities. Rubric categories include: (1) Assessment (Written Response) and (2) Assignment. However, it is possible that not all of the listed rubric types will be used in a single course (e.g., some courses may not have Assessments). The Assessment (Written Response) rubric can be found embedded in a link within the directions for each Unit Assessment. However, these rubrics will only be used when written-response questions appear within the Assessment. Each Assignment type (e.g., article critique, case study, research paper) will have its own rubric. The Assignment rubrics are built into Blackboard, allowing students to review them prior to beginning the Assignment and again once the Assignment has been scored. This rubric can be accessed via the Assignment link located within the unit where it is to be submitted. Students may also access the rubric through the course menu by selecting Tools and then My Grades. Again, it is vitally important for you to become familiar with these rubrics because their application to your Assessments and Assignments is the method by which your instructor assigns all grades. Communication Forums These are non-graded discussion forums that allow you to communicate with your professor and other students. Participation in these discussion forums is encouraged, but not required. You can access these forums with the buttons in the Course Menu. Instructions for subscribing/unsubscribing to these forums are provided below. Once you have completed Unit VIII, you MUST unsubscribe from the forum; otherwise, you will continue to receive updates from the forum. You will not be able to unsubscribe after your course end date. Click here for instructions on how to subscribe/unsubscribe and post to the Communication Forums. Ask the Professor This communication forum provides you with an opportunity to ask your professor general or course content questions. Questions may focus on Blackboard locations of online course components, textbook or course content elaboration, additional guidance on assessment requirements, or general advice from other students. Questions that are specific in nature, such as inquiries regarding assessment/assignment grades or personal accommodation requests, are NOT to be posted on this forum. If you have questions, comments, or concerns of a nonpublic nature, please feel free to your professor. Responses to your post will be addressed or ed by the professor within 48 hours. Before posting, please ensure that you have read all relevant course documentation, including the syllabus, assessment/assignment instructions, faculty feedback, and other important information. MHA 6501, Advanced Health Care Management 4

5 Student Break Room This communication forum allows for casual conversation with your classmates. Communication on this forum should always maintain a standard of appropriateness and respect for your fellow classmates. This forum should NOT be used to share assessment answers. Grading Unit II Case Study = 10% Unit III Article Review = 20% Unit VI Web Assignment = 10% Unit VIII Research Paper = 60% Total = 100% Course Schedule/Checklist (PLEASE PRINT) The following pages contain a printable Course Schedule to assist you through this course. By following this schedule, you will be assured that you will complete the course within the time allotted. MHA 6501, Advanced Health Care Management 5

6 MHA 6501, Advanced Health Care Management Course Schedule By following this schedule, you will be assured that you will complete the course within the time allotted. Please keep this schedule for reference as you progress through your course. Unit I Filling the Value Gap in Health Care Chapter 1: The Management Challenge of Delivering Value in Health Care: Global and U. S. Perspectives Chapter 2: Leadership and Management: A Framework for Action None Unit II Organizational Design and Employee Motivation: Structuring a Productive Work Environment Chapter 3: Organizational Design and Coordination Chapter 4: Motivating People Case Study Unit III Teamwork and Communication in Health Care Chapter 5: Teams and Team Effectiveness in Health Services Organizations Chapter 6: Communication Article Review MHA 6501, Advanced Health Care Management 6

7 MHA 6501, Advanced Health Care Management Course Schedule Unit IV Power and Innovation in Health Care Organizations Chapter 7: Power, Politics, and Conflict Management Chapter 8: Complexity, Learning, and Innovation None Unit V Strategizing for Quality Improvement and Competitive Advantage Chapter 9: Improving Quality in Health Care Organizations Chapter 10: Strategic Thinking and Achieving Competitive Advantage None Unit VI Managing Strategic Alliances and Health Policy Regulations Chapter 11: Managing Strategic Alliances Chapter 12: Health Policy and Regulation Web Assignment MHA 6501, Advanced Health Care Management 7

8 MHA 6501, Advanced Health Care Management Course Schedule Unit VII Health Information Technology, Consumerism, and Ethics Chapter 13: Health Information Systems and Strategy Chapter 14: Consumerism and Ethics Research Paper Unit VIII The Global Health System Chapter 15: Globalization and Health: The World Is Flattening None MHA 6501, Advanced Health Care Management 8