Ahmad M. Jouda Training & Consulting Manager Regional Center for Management Consulting & Training Tel.: Fax: 00965

Transcription

1 Ahmad M. Jouda Training & Consulting Manager Regional Center for Management Consulting & Training Tel.: Fax: Website:

2 Conference Speakers

3 1st Management International Conference in Singapore: Building Better Work (New Techniques for Results-Oriented Communication) Regional Center For Management Consulting (Kuwait) & Singapore Research Institute (Singapore) Conference Introduction Learn why successful work relationships help build successful careers! In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport in this environment can make or break your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals. Conference Objectives Conference will discuss: Build better rapport and gain the trust of your colleagues Discover the basic competencies critical to solid work relationships Develop flexibility in actions, thoughts, and feelings to better handle any situation Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening Influence and motivate others to first-rate performance Learn how to use direct and indirect messages accurately Build your self-esteem as you discover a new self-awareness Identify strengths, weaknesses, and opportunities in your work relationships

4 Understand values, beliefs, attitudes, and perceptual processes Understand emotions and how they translate into emotional intelligence Master the keys to excellent communication: observe, listen, analyze, plan, communicate Conference Target Audience This conference is designed for people who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management. Conference Major Content Effective Work Communication and Perceptions Investigating Emotions and Emotional Intelligence Building Better with Ourselves and Others Relationship Building Express Needs Within Work Relational Communication Relational Listening Addressing Relational Change and Conflict Conference Speakers Dr Ron Lim Dr Lee Cheong Dr Handa Kurt Dr Julia Atan Dr Serhat Ayase Dr Isabella Marko Dr Julinda Fang Conference Details Conference Period Dr Charlie Yangu 4 Days Theoretical + 1 Day Workshop & Practical Conference Date 04/03/2019 To 08/03/2019 Conference Place Conference Fees Singapore - Sofitel Singapore City Centre Hotel 1500 KD For More Details Please Contact Our Consulting Department

5 (Day 1) 04 Mar Time Event Speaker 8:00-8:45 am Registration and Continental Breakfast Conference Coordinator 8:45-9:00 am Welcome and Conference Introduction Dr. Waleed Al-Shwwa (Executive Director) Discuss Conference 9:00-12:00 am Objectives 12:00-12:30 pm Coffee Break Time Knowledge How to Build Rapport and Achieve Trust Develop Flexibility in Actions, Thoughts, and Feelings to Better Handle Any Situation Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others Identify and Avoid Communication Mistakes Such as Misinterpreting Others or Ineffectively Listening Understand and Use Others Communication and Thinking Style Preferences to Influence and Motivate Them to First-Rate Performance Define Productive in Terms of Achieving Workable Compromise and Strategic Interdependence Identify Strategies to Improve Work By Applying Emotional Intelligence Create Ways to Be a More Effective Team Member and Leader By Using Polished and Conscious Communication Master the Keys to Excellent Communication: Observe, Listen, Analyze, Plan, and Communicate Dr Ron Lim Effective Workplace 12:30-15:30 pm 15:30-16:00 pm Questions & Discussion Identify Behaviors That Support or Undermine Effective Workplace Assess Personal Uses of Behaviors That Support or Undermine Effective with Important People and Groups at Work Dr Lee Cheong

6 (Day 2) 05 Mar Time Event Speaker 8:15-9:00 am Buffet Breakfast Time 9:00-12:00 am Communication and Perceptions 12:00-12:30 pm Coffee Break Time 12:30-14:30 pm 14:30 15:30 pm Investigating Emotions and Emotional Intelligence Building Better with Ourselves and Others 15:30-16:00 pm Questions & Discussion Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others By Becoming a Conscious Communicator Evaluate a Model of Communication in Order to Be Conscious of the Direct Correlation Between Effective Communication & Strong Work Identify Behaviors That Erode Trust and How They Can Be Avoided Recognize Short- and Long-Term Implications of Communication as a Cycle of Continuous Responses That Create Relationship Residue & Use Rapport Building as a Tool to Improve Apply a Broader Definition of Intelligence Redefine Yourself and Others Using a Multiple Intelligence Model Identify the Amongst Emotional Intelligence, World View, Perceptions, and Effective Relational Communication Behaviors Analyze and Identify Strategies to Improve Work By Applying Emotional Intelligence Evaluate the Impact of World View, Perception, and Emotional Intelligence on Self-Concept, Self-Esteem, and Self- Awareness Identify the Impact of Self-Perception on Our Interactions with Others Explain and Apply the Concepts of Self- Fulfilling Prophecy in the Workplace & Identify Your Particular Social (How You Most Often Relate) Dr Handa Kurt Dr Julia Atan

7 Time 8:15-9:00 am Buffet Breakfast Time 9:00-12:00 am Relationship Building 12:00-12:30 pm Coffee Break Time Expressing Needs within 12:30-14:30 pm Relational 14:30 15:30 pm Communication 15:30-16:00 pm Questions & Discussion (Day 3) 06 Mar Event Identify Behaviors That Build Trust and How They Can Be Used to Build Effective Workplace Recognize and Mange the Use of Assumptions in Explaining and Predicting Others Behaviors and Reactions Apply Conscious Communication Skills to Assess the Situational Trustworthiness of Others Analyze, Assess, and Counteract People and Situations That Elicit or Exhibit Unproductive Attitudes Assess Interpersonal Influence Choices Using the Need to Control Continuum Analyze When and How to Most Effectively Use Assertive Verbal and Nonverbal Behaviors Apply Insights Gained Through Completing a S.W.O.T. Profile to a Personalized Influence- Development Plan Improve Your Communication with Others Who Have Different Styles, Therefore Building More Meaningful and Productive Assess and Sharpen Verbal and Nonverbal Behaviors and Skills Apply Direct and Indirect Messages in Order to Flex Communication to Meet Varying Goals Utilize Feedback and Questioning Skills to Better Understand Others and Their Relationship Needs Speaker Dr Serhat Ayase Dr Isabella Marko

8 Time 8:15-9:00 am Buffet Breakfast Time 9:00-12:00 am Relational Listening 12:00-12:30 pm Coffee Break Time (Day 4) 07 Mar Event Identify Listening Barriers and Their Impact on Development of Effective Workplace Ask Good Questions and Use Paraphrasing to Improve Listening Skills and Good Apply Active and Reflective Listening Skills in Specific Types of Workplace Listening Situations Apply Best Practices for Giving or Seeking Feedback Speaker Dr Julinda Fang 12:30-14:30 pm Assessing Relational Change and Conflict 14:30 15:30 pm Design Thinking 15:30-16:00 pm Questions & Discussion Assess and Adapt to Changes in Work and the Work Environment Identify Conflict Management Strategies to Fit Specific and Situations Synthesize Skills Addressed in the conference and Systematically Apply Them in Creating a Comprehensive Plan for Assessing and Resolving Relational Conflicts Integrating design thinking into the fabric of your organization s culture Adding design thinking tools and templates to help your work ideate solutions Developing a more collaborative and iterative style of work Leading collaborative problem-solving testing Mapping stakeholders and the complex network of beneficiaries Fostering an organizational climate for innovation Dr Charlie Yangu End Of Theoretical Days

9 Workshop & Practical Day (Day 5) 08 Mar Time Event Speaker 8:15-9:00 am Buffet Breakfast Time From 9:00 am to 15:30 pm Include 2 Coffee Break & Buffet Lunch Discuss & Workshop Building Better Work (New Techniques for Results-Oriented Communication) Dr Ron Lim Dr Lee Cheong Dr Handa Kurt Dr Julia Atan Dr Serhat Ayase Dr Isabella Marko Dr Julinda Fang Dr Charlie Yangu 15:30-16:00 pm Questions & Discussion & Conclusion & Attendance Certificates End Of Workshop & Practical Day & Conference