Gettysburg College Information Technology Year End Review of Annual Goals for 2015/2016

Transcription

1 Gettysburg College Information Technology Year End Review of Annual Goals for 2015/2016 Green Highlight: Completed Yellow Highlight: In-Progress **** Indicates significant accomplishment Introduction During the 2015/2016 academic year, IT will continue its progress on the initiatives outlined in IT s Strategic Plan and on IT s work related to Sustainable Excellence. Sustainable Excellence, Strategic Initiatives, Annual Goals, and Impacts Information Technology s divisional initiatives support the Gettysburg College community and the College s Strategic Directions. Goals, initiatives, and impacts fall into several categories: Teaching & Learning, Governance & Policy, Mobile & Wireless, Resources, and Ongoing Services. Sustainable Excellence IT is working with the College to reallocate resources while at the same time preserving a high standard of service. Align services and business processes to sustainable excellence reallocations o Assess and adjust IT student employee structure o Implement and assess five year computer replacement o Plan, implement, and assess self-service where appropriate and feasible o Redefine, hire, and integrate two positions vacant due to retirements ****

2 Teaching & Learning IT is working with the Academic division on many projects and initiatives ranging from classroom upgrades to workshops for faculty. Five initiatives from IT s strategic plan and associated annual goals are outlined below. The impact of these accomplishments has had a positive influence for teaching and learning on campus. Classroom work and technical infrastructure upgrades have created an environment where faculty can flip classrooms and extend the classroom to various locations in the world. Workshops have assisted faculty with utilizing innovative teaching techniques and open online resources and tools. Lastly, these accomplishments supported the new governance structure for educational technology. Incorporate innovative classroom and lab designs o Investigate wireless presentation approaches that are consistent with Gettysburg s infrastructure and security environment Continue the collaborative work with Provost Office and Facilities on classroom projects o Maintain and support Enhanced Learning Spaces and upgrade fifteen rooms o Implement a sustainable method for software updates on classroom instructor machines Establish a process to continually evaluate the pedagogical uses of technology and new technology in higher education including Massively Open Online Courses (MOOC) & Open Educational Resources (OER) o Support collaborative course initiative with Juniata and Washington & Jefferson Colleges **** o Write, submit, and implement if successful a PCLA opportunity grant Coordination with the Provost Office, Library, and Johnson Center for Creative Teaching and Learning on Instructional Technology Issues: o Support and/or develop faculty and student training workshops with the Johnson Center for Creative Teaching, Library, and Provost Office o Support the Faculty Personnel Committee and Provost Office with digital material submissions o Support the Academic Technology Faculty Fellows program

3 Governance & Policy The majority of campus members engage with IT through our governance support groups and policies which inform both IT and the campus about what services and equipment are available with current institutional resources. Project and information sharing governance committees coupled with thoughtful and empowering policies are the foundation for successful communications. These communications result in effective project management, adjustments to improve customer satisfaction, and increased efficiency in business processes. The following annual goals related to IT s strategic initiatives are planned for the next academic year. The following provided a direct method of feedback from campus members to the IT Leadership. From this feedback, IT was able to address any concerns and ideas in a timely fashion. IT Leadership, Collaboration, and Access to the CIO o Host open meeting hours in coffee commons attended by VP of IT & AVP of IT o VP and AVP of IT met monthly with library o VP of IT and Director of ITT will meet with each academic division and Academic Deans Mobile, Wireless, & Infrastructure For the majority of our communications and content consumption, the Gettysburg College community uses smartphones, tablets, and laptops. The bandwidth in and out of the campus and the wireless infrastructure must be robust and have the ability to handle the amount of traffic needed by campus members. Two initiatives from IT s strategic plan and associated annual goals are outlined below. These accomplishments improved the connection rate and capacity of the wireless network resulting in an improved experience for users with less dropped connections to the internet. Accompanying the improved connection is the increased availability to information available and formatted for mobile devices. Resolve wireless connectivity issues o Continue to add access points as dead spots come to light as highlighted by campus members **** o Install additional wireless access points in the most congested areas of campus o Install additional support equipment as needed into the wireless network along with reconfiguring others for additional wireless access points Enhance mobile access to campus data and services o Implement HighPoint Mobile Application for Peoplesoft to enable users to modify information in PeopleSoft on mobile devices. (Post grades and course registration)

4 Resources Maintaining the integrity and health of the technology portfolio is a critical responsibility of IT. The primary area of aging technology is in the academic division. Over the past year, IT worked with several departments to address this issue. For the next academic year, IT has an annual goal to continue to address this aging portfolio. Over the past year, IT worked with several departments to address this issue. With recovered equipment from employee life cycle replacements, IT updated the equipment in several science laboratories and LRC. This improved the speed of the laboratory based programs and also provided the opportunity to use additional software. Resolve areas of aging academic "private" inventories of computers and equipment o Continue to identify and resolve aging private AV and computer technologies Ongoing Services IT continues its work to improve ongoing services and to ensure the health of campus technology. Three initiatives from IT s strategic plan and associated annual goals are outlined below. All of the projects below enable campus members to engage their daily routines in a more efficient and productive fashion. Each project is either an upgrade which provides users with new functionality in an up-to-date application environment or a new custom in-house built module which automates existing manual business processes. Develop IT Inclusion Action Plan (IAP) o Identify institutional IAP initiatives directly lead by the IT division and institutional IAP initiatives where IT is playing a supporting role o Developed a method for students to change display name **** Maintain and enhance campus IT services o Explore and support Business Intelligence o Review Measuring Information Services Outcomes (MISO) survey results and investigate/plan/implement service adjustments where appropriate **** o Support the processes and committees for events **** o Perform a security infrastructure penetration audit (Database and Application/ Interface) o Perform a load stress test of web site front end servers o Review and update the IT disaster recovery plan o Perform enterprise system upgrades, projects, and activities including: AdvanceWeb Upgrade REX Upgrade including Parking Housing Director Upgrade

5 PeopleTools Upgrade for PeopleSoft 25 Live upgrade PeopleSoft Human Capital Management upgrade Content Management System Academic Campus Mobile Solution upgrade OnBase upgrades for Admissions and Financial Aid Card Access server and software upgrade o Enhance systems supporting annual business processes on campus including: First Year Dashboard Common Application Load Annual Update Upper-class Dashboard Benefits Open Enrollment Dashboard Celebration Sunderman Conservatory Recruitment Events Planning and Coordinating Committee (EPACC) Faculty Governance Voting Tool Center for Global Education Internships Parent Dashboard o Develop new custom applications including: Student and Exchange Visitor Information System (SEVIS) for Peoplesoft **** Post enrollment requirements checking (PERC) for registrar Invest and plan mobile online course evaluations Compliance Tracking in Peoplesoft and OnBase **** Phase 1: Act 153 Employees Phase 2: Act 153 Students and Volunteers Phase 3: Position and Compliance Training matching o Continue rollout of the following new vendor software Constituent Engagement Management software (imodules Encompass for DAPR) **** Maintenance Management Software Solutions (TMA systems for Facilities) **** Maxient Judicial software ****

6 Information Technology 2015/2016 Divisional Goals Addressing Relationships, the President s Goals, and On-going Services Year End Review Category Sustainable Excellence Teaching & Learning Description Target Comp / GoLive Date Actual Comp / GoLive Date Target Amount Actual Responsible Department(s) Assess and adjust IT student employee structure 12/1/ /1/2015 ALL Implement and assess five year computer replacement 5/1/2016 5/1/2016 VP/IC Plan, implement, and assess self-service where appropriate and feasible 5/1/2016 5/1/2016 ALL Redefine, hire, and integrate two positions vacant due to retirements 9/1/2015 9/1/2015 VP/ED/IC Investigate wireless presentation approaches that are consistent with Gettysburg s infrastructure and security environment 6/1/2016 6/1/2016 VP/ED/IC Maintain and support Enhanced Learning Spaces and upgrade ten rooms 5/1/2016 5/1/ VP/ED Implement a sustainable method for software updates on classroom instructor machines 9/1/2015 8/15/2015 IC Support collaborative course initiative with Juniata and Washington & Jefferson Colleges 5/1/2016 5/1/2016 VP/ED Write, submit, and implement if successful a PCLA opportunity grant 5/1/2016 5/1/2016 VP/ED Support and/or develop faculty and student training workshops with the Johnson Center for Creative Teaching, Library, and Provost Office 5/1/2016 5/1/2016 ED Support the Faculty Personnel Committee and Provost Office with digital material submissions 5/1/2016 5/1/2016 VP/ED Support the Academic Technology Faculty Fellows program 5/1/2016 5/1/2016 ED Governance & Policy Host open meeting hours in coffee commons attended by VP of IT and AVP of IT 5/1/2016 5/1/2016 VP VP of IT and Director of ITT will meet with each academic division and Academic Deans 5/1/2016 VP Mobile, Wireless, & Infrastructure Continue to add access points as dead spots come to light as highlighted by campus members 5/1/2016 5/1/2016 IC Install 100 wireless access points in the most congested areas of campus 9/1/2015 9/1/2015 IC Install an additional controller into the wireless controller network along with reconfiguring others for the addition 9/1/2015 9/1/2015 IC Implement HighPoint Mobile Application for Peoplesoft to enable users to modify information in PeopleSoft on mobile devices. (Post grades and course registration) 9/1/2015 8/20/2015 DS Resources Continue to identify and resolve aging private AV and computer technologies 5/1/2016 5/1/2016 VP/ED/IC On-Going Services Identify institutional IAP initiatives directly lead by the IT division and institutional IAP initiatives where IT is playing a supporting role 5/1/2016 5/1/2016 VP Explore and support Business Intelligence 5/1/2016 5/1/2016 DS Review Measuring Information Services Outcomes (MISO) survey results and investigate/plan/implement service adjustments where appropriate 5/1/2016 5/1/2016 ALL Support the processes and committees for events 5/1/2016 5/1/2016 ED Perform a security infrastructure penetration audit 5/1/2016 5/1/2016 VP/AVP/IC

7 Perform a load stress test of web site front end servers 5/1/2016 5/1/2016 VP/AVP/DS Review and update the IT disaster recovery plan 5/1/2016 5/1/2016 ALL Perform enterprise system upgrades, projects, and activities including: AdvanceWeb Upgrade 5/1/2016 5/1/2016 DS REX Upgrade including Parking 5/1/2016 5/1/2016 DS Housing Director Upgrade 5/1/2016 5/1/2016 DS PeopleTools Upgrade for PeopleSoft 5/1/2016 5/1/2016 DS 25 Live upgrade 5/1/2016 5/1/2016 DS PeopleSoft Human Capital Management upgrade 5/1/2016 5/1/2016 DS Content Management System 5/1/2016 5/1/2016 DS Academic Campus Mobile Solution upgrade 5/1/2016 5/1/2016 DS OnBase upgrades for Admissions and Financial Aid 5/1/2016 5/1/2016 DS Card Access server and software upgrade 9/1/2015 9/1/2015 DS Enhance systems supporting annual business processes on campus including: First Year Dashboard 5/1/2016 5/1/2016 DS Common Application Load Annual Update 5/1/2016 5/1/2016 DS Upper-class Dashboard 5/1/2016 5/1/2016 DS Benefits Open Enrollment Dashboard 5/1/2016 5/1/2016 DS Celebration 5/1/2016 5/1/2016 DS Sunderman Conservatory Recruitment 5/1/2016 5/1/2016 DS Events Planning and Coordinating Committee (EPACC) 5/1/2016 5/1/2016 DS Faculty Governance Voting Tool 5/1/2016 5/1/2016 DS Center for Global Education 5/1/2016 5/1/2016 DS Internships 5/1/2016 5/1/2016 DS Develop new custom applications including: Student and Exchange Visitor Information System (SEVIS) for Peoplesoft 5/1/2016 5/1/2016 DS Post enrollment requirements checking (PERC) for registrar 5/1/2016 5/1/2016 DS Invest and plan mobile online course evaluations 5/1/2016 5/1/2016 DS Compliance Tracking in Peoplesoft and OnBase 5/1/2016 5/1/2016 DS Phase 1: Act 153 Employees 5/1/2016 5/1/2016 DS Phase 2: Act 153 Students and Volunteers 5/1/2016 5/1/2016 DS Phase 3: Position and Compliance Training matching 5/1/2016 5/1/2016 DS Parent Dashboard 5/1/2016 5/1/2016 DS Green Dot Map 5/1/2016 5/1/2016 DS Gender Neutral Restroom Map 5/1/2016 5/1/2016 DS Continue rollout of the following new vendor software Constituent Engagement Management software (imodules Encompass for DAPR) 5/1/2016 5/1/2016 DS Maintenance Management Software Solutions (TMA systems for Facilities) 7/21/2015 7/21/2015 DS Maxient Judicial software 5/1/2016 5/1/2016