Food & Beverage Server. Front Desk Clerk. Line Cook. Housekeeping Room Attendant. Retail Sales Associate

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1 Food & Beverage Server Front Desk Clerk Line Cook Housekeeping Room Attendant Retail Sales Associate

2 About The Manitoba Tourism Education College (MTEC) The Manitoba Tourism Education College (MTEC) is registered with Manitoba Education and Training, Advanced Learning Division as an approved Private Vocational Institution. It is a not-for-profit associated corporation of the Manitoba Tourism Education Council. The Manitoba Tourism Education Council was established in 1989 as a not-for-profit organization that receives provincial and federal funding to assist the tourism industry in Manitoba remain sustainable, through training their managers, supervisors and employees. The Manitoba Tourism Education College was established to meet current and long-term employer needs by preparing future employees for positions required in the hospitality, tourism and retail industries in Manitoba. The new private vocational school delivers six to eight week training programs, plus a 30 hour work practicum. Potential employees will be matched to employers with the goal of future employment. Prior Learning Assessment Recognition If you graduate from one of the MTEC training programs and would like to take another training program, you will be given credit for prior learning that you received. You will be able to take one or more of the other training programs at a reduced rate of $600 each, with the exception of Line Cook, which will be $1,500. The second program would be an additional two to three weeks in duration. National Occupation Standards The Manitoba Tourism Education College follows Emerit National Occupational Standards which describe the knowledge, skills and attitudes necessary to be considered competent in an occupation. The Standards are set by seasoned industry professionals from across the country and are validated by the industry. National Occupational Standards represent what real employers look for in new hires and they define the level of competence required for the full range of skills in an occupation. They reflect actual workplace conditions and current issues affecting the occupation. When we say competent we mean a person who meets the standards; competent employees are superior job performers.

3 Why Train at MTEC? Small Class Size / Facility Students will benefit from small, interactive classes, as well as from the friendly, helpful staff and trainers at the centre. The facility is welcoming, with classrooms that are bright and comfortable. MTEC is located on a convenient bus route and offers free parking for students. Career Counselling Career counselling is available to all students registered in a training program being offered by the Manitoba Tourism Education College. We will look at factors that may influence your career development including: lifestyle, personality, interest, values, aptitudes, work experience and education. Experienced Trainers MTEC contracts trainers with expertise and experience in the areas in which they teach. The curriculum is current and relevant to your training needs and will also help build on and increase your transferable skills. MTEC trainers all possess extensive experience in training individuals currently working in the hospitality, tourism and retail industries in Manitoba.

4 Food & Beverage Server The program includes 6 weeks of classroom training plus a 30 hour work practicum. (212 hours) Training Program $1500 1% Training Completion Fund $15 Total Training Investment $1565 After completing the Food and Beverage Server Training Program, you will be able to demonstrate the following skills and have developed the knowledge and attitude to be considered competent in this occupation: Smart Choices, Responsible Service Certification Emergency First Aid - Level C and Level 1 AED Sanitation and safety Food and beverage product knowledge Beverage preparation and service Processing payments Customer service and tourism awareness Professionalism and interpersonal skills Occupational health & safety and WHMIS Front Desk Clerk The program includes 6 weeks of classroom training plus a 30 hour work practicum. (216 hours) Training Program $1500 1% Training Completion Fund $15 Total Training Investment $1565 After completing the Front Desk Clerk Training Program, you will be able to demonstrate the following skills and have developed the knowledge and attitude to be considered competent in this occupation: Guest services Reservations and sales Selling for the hospitality industry Arrivals and departures Customer service and tourism awareness Smart Choices, Responsible Service Certification Emergency First Aid - Level C and Level 1 AED Professionalism and interpersonal skills Occupational health & safety and WHMIS

5 After completing the Line Cook Training Program, you will be able to demonstrate the following skills and have developed the knowledge and attitude to be considered competent in an occupation: Provincial Food Handler Certificate Smart Choices, Responsible Service Certification Emergency First Aid - Level C and Level 1 AED Safety and sanitation including: sanitation principles, dietary restrictions, safe knife handling, receiving and storing foods Customer service and tourism awareness Professionalism and interpersonal skills Occupational health & safety and WHMIS Respectful Workplaces Time Management Line Cook The program includes 3 weeks of hands-on experience in a commercial kitchen, plus a 30 hour work practicum. (258 hours) Training Program $2500 1% Training Completion Fund $25 Total Training Investment $2575

6 Housekeeping Room Attendant The program includes 6 weeks of classroom training plus a 30 hour work practicum. (206 hours) Training Program $1500 1% Training Completion Fund $15 Total Training Investment $1565 After completing the Housekeeping Room Attendant Training Program, you will be able to demonstrate the following skills and have developed the knowledge and attitude to be considered competent in this occupation: Guest relations and service support duties Emergency First Aid - Level C and Level 1 AED Policies and procedures Industry terminology Cleaning responsibilities including: organization, performance of core tasks, cleaning guest rooms and property facilities, laundry activities Customer service and tourism awareness Professionalism and interpersonal skills Occupational health & safety and WHMIS Retail Sales Associate The program includes 6 weeks of classroom training plus a 30 hour work practicum. (210 hours) Training Program $1500 1% Training Completion Fund $15 Total Training Investment $1565 After completing the Retail Sales Associate Training Program, you will be able to demonstrate the following skills and have developed the knowledge and attitude to be considered competent in this occupation: Visual presentation Communication skills Ergonomics Retail loss prevention Respectful workplaces Customer service and tourism awareness Emergency First Aid - Level C and Level 1 AED Professionalism and interpersonal skills Occupational health & safety and WHMIS

7 What are people saying about MTEC? I was just thinking of everyone from MTEC the other day! I really miss you all. I had so much fun attending MTEC. One of the better choices in my life! - Dawne, Housekeeping Room Attendant Program I found the experience very helpful and interesting. My instructors were extremely knowledgeable and enjoyable. During the time at MTEC I met many great people, created connections and even made friends. The training gave me confidence and provided me with the opportunity to obtain an entry level position where I was able to practice all the skills and knowledge I gained during training. I would definitely recommend this training! - Aika, Front Desk Clerk & Food and Beverage Server Training Programs The Line Cook Training Program absolutely made me feel different in my outlook and self-confidence. Because of your outstanding trainers who helped me fix my résumé patiently and meticulously, I will recommend the program to others. - Lydia, Line Cook Training Program I loved the training at MTEC, I am really excited about everything now. I was impressed with the trainers here and the wealth of knowledge is sensational. I learned more and more things daily. I was reintroduced to past experiences and used those skills to what I am going to need to further myself in the path I have chosen. Thank you MTEC for being an amazing learning centre. - Ron, Front Desk Clerk Training Program At MTEC they gave me such a wonderful learning experience At MTEC they gave me such a wonderful learning experience that helped me gain not just selfconfidence, but to build from their available resources. All their available resources helped me to obtain great knowledge and reach for more opportunities. Thank you all so much for all your support. - Stacy, Front Desk Clerk and Food & Beverage Server Training Programs Finally graduated from my program! Had lots of fun and met a lot of great people who I am going to miss. Best of luck in the future to my classmates, instructors and co-workers. If you are looking for a career in the hospitality industry I highly recommend Manitoba Tourism Education College courses! Truly a great experience. - Cheyene, Front Desk Clerk and Food & Beverage Server Training Programs Training at MTEC is amazing and was beneficial to me and everyone taking the course. Keep up the awesome job MTEC! - Caitlin, Front Desk Clerk Training Program My experience with MTEC training programs was a very motivating and thorough experience. Not only in the field I chose, but also employment as a whole. Learning to write résumés, negotiating work wages, effective customer service methods and techniques and all the other programs that were offered (first aid, Serving it Safe, etc.). MTEC gave me everything I needed to make myself very employable and put myself above most applicants. I would definitely recommend MTEC to anyone looking to get further in or find a start in one of the careers that MTEC offers training for. - Rory, Line Cook Training Program Can t wait to start a new chapter in my life. Look forward to a new career. Great place at a good price for what you will gain for the rest of your life. Can recommend highly to anyone thinking along these lines. - Anne, Front Desk Training Program

8 Manitoba Tourism Education College 75 Scurfield Boulevard, Unit 3 Winnipeg, Manitoba R3Y 1P6 Phone: (204) Toll Free: (800) Fax: (204) info@mteccollege.ca Web: Connect with us online