Degree Programme in Service Management. Bachelor of Hospitality Management

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1 Curriculum 1 (6) GENERAL INFORMATION DEGREE PROGRAMME PERIOD OF EXECUTION SCOPE DESCRIPTION LANGUAGE OF STUDY CODE DEGREE Degree Programme in Service Management 210 ECTS credits The Degree Programme in Service Management focuses on developing experts in profitable and responsible service business in the areas of expertise of user-oriented facility services or sustainable gastronomy. In Hospitality Management education, your personal study path is made multidisciplinary based on your personal career plan and professional interests. The studies focus on close interaction with the companies and organisations of the industry, as well as on innovative, project-based learning methods. Entrepreneurship is encouraged throughout the entire education process. During the study process, students can start their own business, or set up a service producing cooperative together with other students. Internationally-orientated hospitality managers are very much in demand in working life! Most of the students in Hospitality Management carry out either part of their studies or the entire practical training phase abroad. Finnish MPA14S1 Bachelor of Hospitality Management DEGREE LEVEL National Qualifications Framework level 6. TARGET GROUP AND ADMISSION CRITERIA STUDIES Eligibility for the Bachelor's degree studies is provided by a secondary education backed up by, for example, a secondary school leaving certificate, a matriculation examination, a vocational qualification, foreign qualifications, or through the route of open university of applied sciences (60 ECTS credits). All eligible applicants are invited to sit the national entrance examination. The entrance examination includes a written section and an interview. The entrance examination emphasises suitability for the industry, motivation, social skills and learning skills. KEY LEARNING OUTCOMES Graduates of Hospitality Management (service delivery and management): Graduates of Hospitality Management know the operating environment of tourism and catering services or facility services along with the international nature of the field. The Bachelor of Hospitality Management can systematically develop the quality of business in the field and manage sustainable and profitable business activities. He/she can create innovative service products based on deep product expertise and commercialise them. He/she knows the special characteristics of marketing services and can sell services in a customer-oriented way. The Bachelor of Hospitality Management, who has studied the area of expertise of facility management, knows the principles of user-oriented planning and can apply them to the planning and development of facilities and facility services in a new and innovative way, as well as combine experiences with facilities and the associated services. The graduate is familiar with the methods for producing, managing and developing lobby and security services and other facility services.

2 Curriculum 2 (6) PROFILE COURSE STRUCTURE The objective of the sustainable gastronomy studies is that the student understands the role of food culture as part of cultural heritage. He/she knows the food production chain and understands the importance of responsibility in connection with it. The graduated Bachelor of Hospitality Management can manage the production and service processes of customer-oriented food and catering services and recognise the areas of sustainable development in food, catering and restaurant businesses. The Hospitality Management studies combine strong theoretical knowledge in the field with diverse working life projects. The pedagogy is based on experiential learning. The personal study path can be made multidisciplinary by combining studies in sustainable gastronomy, facility services and tourism based on own interest and professional orientation. The university s research, development and innovation activities enable independent and active students to build excellent working life contacts and deepen their expertise in the field. Internationalisation is supported in several ways, and student exchange or practical training is planned as part of the personal study path. The Degree Programme in Service Management helps to develop professionals to take their part in profitable and responsible service businesses. Expertise can be built in the competence areas of sustainable gastronomy and/or user-oriented facility services. Key focus areas of studies include customer and user orientation, consumer behaviour, new and experiential service concepts and responsible business. Entrepreneurial thinking and action are required in all studies. (the figure is explained for students in English) COURSE CONTENT AND PERFORMANCE The course includes basic and vocational studies, elective studies, specialization training, and a graduation thesis. No fewer than 60 credits worth of studies are completed per academic year.

3 Curriculum 3 (6) The course shall be completed within two semesters from its beginning. The exception is the graduation thesis, practical training,special working life oriented project studies, as well as extensive courses implemented in a number of semesters. In cases where a course remains incomplete, the student shall re-start it. LEARNING ASSESSMENT ACCREDITATION AND RECOGNITION OF PRIOR LEARNING (RPL) MODE OF STUDY In the first contact lesson of a course, a review is carried out of the course s learning objectives and content, along with the different procedures and evaluation criteria; additionally, the possible examination date is agreed upon (the immediate time at which this will be carried out) and the course completion date is announced, after which no further attempts are accepted. Students have the opportunity to try to complete a course a total of three times: during the immediate performance of the course or in two specially determined resit exam times. Learning outcomes are assessed in relation to the course s learning objectives. Assessment decisions are based on the evaluation criteria provided in the course descriptions. Courses are assessed on the assessment scale that is specified in the course description. According to its purpose, the scale may be one of five steps: 5 (excellent), 4 (very good), 3 (good), 2 (satisfactory) and 1 (adequate) or a pass (P) or fail (0). The course has been failed (with a fail (0)) if the student does not achieve the minimum outcomes that are set for the completion of the course. Students have the right to know how the evaluation criteria are applied to their skills. Course performance is recorded in the transcript of records no later than one month after the declared point of completion for the course and always before the end of the academic year. The procedures for accreditation are described in the Degree Regulations and in the Study Guide. The main methods for carrying out studies are as follows: contact and distance learning (eg. virtual learning, online studies) independent studies and work groups project-orientated learning learning in the operating environments (restaurants, facility services) The implementation of studies for adult students In the implementation of the Degree Programme in Service Management for adults, studies are performed mainly by the implementation of distance work in the form either of online studies, exams or projects. The contact study for the courses is carried out on Thursday evenings between to and on Fridays between to about twice a month. The students may choose (after completing prior studies) to complete their courses in a more accelerated way, in which case contact hours take place more frequently. Adults also have the opportunity to participate in youth courses.

4 Curriculum 4 (6) PROFESSIONAL GROWTH AND KNOW-HOW (the figure is explained for students in English) The student s activeness, personal career plan and initiative are key factors in competence development. The scope, planned schedule and competences, which are acquired during the degree programme, are specified in the Study Guide. The competence acquired during the degree programme comprises shared and degree programme-specific competences. The competences of the Degree Programme in Service Management include: 1. Business competence in tourism and catering services 2. Operating environment competence in tourism and catering services 3. Innovation and development competence 4. Competence in sustainable gastronomy/user-oriented facility services QUALIFICATION REQUIREMENTS AND REGULATIONS The studies highlight the recognition of work and strong co-operation with working life. In the first year of studies, the student learns the basics of business and the operating environment of the field. Internationalisation is a central part of the studies through international exchange and the fact that part of the instruction is in English. In the second year of studies, the student deepens his/her competence in sustainable gastronomy and/or user-oriented facility services. General working life skills also develop during the first and second year of studies. Studies in the third year emphasise innovation and development competence and deepening the professional understanding in the student s area of special expertise. The last year of studies is concluded by the thesis, which is always written for a client. The profession does not have specific qualification requirements that are based on legislation.

5 Curriculum 5 (6) ADDITIONAL INFORMATION Students participating in contact learning shall cover their travel and meal costs personally. They shall also cover the costs of optional studies, except for the studies at JAMK University of Applied Sciences that the organiser of the education has assigned to this group. In the Hospitality Management studies, students travel abroad and they pay costs partly personally. Students may be charged separately for the cost of materials where such costs correspond to real life acquisitions or production costs in terms of teaching materials, tools, equipment, or supplies that remain in the student s possession after their education has been completed. If a student obtains similar materials from other sources, he or she is not charged for the cost of materials (Government Decree 1230/ ). GRADUATION Bachelor s degree programme is free for students. The requirement for the receipt of the certificate of Bachelor degree is that students complete the studies for their degree programme during the study period in accordance with the personal learning plan (PLP). EMPLOYMENT AND FURTHER STUDIES EMPLOYMENT OPPORTUNITIES JAMK University of Applied Sciences provides students with a certificate of completion of the Bachelor s degree (210 ECTS credits). A transcript is attached to the certificate. Graduates from the area of expertise of sustainable gastronomy manage food and catering services in professional kitchens. They may also function in various food-chain development positions and have the necessary skills for entrepreneurship in the field. OPPORTUNITIES FOR POST- GRADUATE STUDIES Graduates from the area of expertise of user-oriented facility services function as experts of facilities and facility services in various environments, such as business parks and hotels. They manage, develop and sell user-oriented facility services to corporate customers. Job titles include Service Representative, Janitor Services Coordinator, Facility Services Manager, Project Manager, Project Secretary, Facility Secretary, Head of Real Estate and Facility Manager. After graduation and after about three years of a working life phase, the students of a Bachelor s degree programme can continue their studies in a Master s degree programme. The Master s degree at the University of Applied Sciences is a university level Master s degree. Students can also continue their studies by applying for courses such as, for example, the Master s degree programmes at universities or for an equivalent training course. After the completion of Bachelor s studies it is, of course, also possible to continue in foreign institutions of higher education on the Master s level degree programmes. The University of Applied Sciences also offers continuing education opportunities for specialisation studies, learning agreement type in-service training, as well as in working life based continuing education. If a student graduates from the Master s degree programme, he or she can get the opportunity to continue their studies in the scientific or artistic studies at universities (37 /558/2009). All further studies must be applied for separately.

6 Curriculum 6 (6) OTHER INFORMATION HEAD OF THE DEGREE PROGRAMME PROGRAMME PLANNING PROCESS SCHOOL QUALITY MANAGEMENT PEDAGOGICAL PRINCIPLES ETHICAL PRINCIPLES Minna-Maaria Hiekkataipale, Head of Department,, minnamaaria.hiekkataipale@jamk.fi The close contacts of the experts and the students of the degree programme with working life, as well as the research, development and innovation (RDI) projects provide continuous information to support the development and planning of the education. The experts are actively involved in the domestic and international networks of the field and participate in training programmes for the operators of the field. The Advisory Committee of the School of Business and Services Management systematically participates in the development of training from the perspective of the needs of working life. JAMK University of Applied Sciences School of Business and Services Management, Degree Programme in Service Management Piippukatu 2, Jyväskylä JAMK University of Applied Sciences is using the quality management system that has been audited by the Finnish Higher Education Evaluation Council (FINHEEC). Education is developed on the basis of course feedback collected from students. The student union also collects general feedback on Hospitality Management education annually. A discussion event is organised based on the feedback, giving students the opportunity to discuss studies and the university s support services with the teachers and the Head of Department. The Head of Department also meets the first-year students as part of the Development as an Expert course. The principles of the curriculum are approved by the JAMK University of Applied Sciences Academic Board and by the Vice Rector of the degree programme specific curriculum. The degree programme is implemented in accordance with the pedagogical principles established by the University of Applied Sciences Academic Board. For more information: Degrees/Studying-at-jamk/Degree-Regulations-Pedagogical-and-Ethical-Principles/ The students and employees of JAMK University of Applied Sciences operate jointly according to the accepted (by JAMK Academic Board on ) ethical principles. For more information: Degrees/Studying-at-jamk/Degree-Regulations-Pedagogical-and-Ethical-Principles/ LAST UPDATE 9 January 2014 CURRICULUM APPROVED 20 January 2014 Heikki Malinen, Vice Rector