To support the delivery of a customer focused, efficient and effective Postgraduate Admissions and Enrolment function through

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1 Job Description General Details Job title: Faculty/School/Service: Normal Work base: Tenure: Hours/FT: Admissions and nrolment Manager (Postgraduate Home/U) (SRA17/02) Student Recruitment and Admissions Stoke campus Permanent 1.0 FT Grade/Salary: Grade 7 Date Prepared: October 2017 Job Purpose To support the delivery of a customer focused, efficient and effective Postgraduate Admissions and nrolment function through day to day management and development of the Postgraduate Admissions & nrolment team workflow management to ensure all activities are delivered to agreed standards identifying and championing opportunities for continuous service improvement to maximise postgraduate recruitment and satisfaction developing and delivering a culture of customer care Relationships Reporting to: Head of Admissions and nrolments Responsible for: Key Working Relationships: Admissions Officer and Admissions Advisor Key Recruitment and Admissions contacts within Schools, Colleagues within Student Recruitment & Admissions, Marketing, S, Facilities, key contacts within other services Main Activities 1. To work in collaboration with the Head of Admissions and nrolment to plan the delivery of the Postgraduate Admissions and nrolment experience

2 2. To lead an annual review of service delivery; making recommendations for change and implementing approved changes 3. To lead the day to day supervision of a team of staff in Admissions, providing a high quality, professional and customer centred service for Home/U students seeking admission to the University s postgraduate courses 4. To manage the day to day delivery of the Postgraduate Admissions and nrolment experience, developing a culture of customer service excellence and expert postgraduate knowledge across the team 5. To develop, monitor and manage against agreed customer service standards, for example turnaround times, customer journey, application workflows etc 6. To support the process for developing and agreeing entry criteria, offer making strategies and communication plans 7. To act as the designated University contact with UCAS Teacher Training, ensuring an excellent understanding of the UCAS Teacher Training admissions system and sharing this knowledge amongst the team and School 8. To provide a high level of admissions expertise when dealing with non-standard and complex queries relating to admission and enrolment for Postgraduate courses 9. To ensure the apply, admission and enrolment processes cater for the differing needs of the Postgraduate Taught and Postgraduate Research markets 10. To provide support to Schools, Marketing, Quality and the Admissions and nrolment Co-ordinator to ensure correct course set up and publication of recruiting postgraduate courses 11. To support the broader Recruitment and Admissions team in enhancing their knowledge and understanding of the University s postgraduate provision and processes for admission and enrolment 12. To deputise for the Head of Admissions & nrolment in their absence 13. To keep up to date and proactive on relevant admissions and sector related developments 14. To support and participate in projects and development work across the Service as required, providing professional opinion and advice 15. To participate in key University events including Open Days, Award Ceremonies, nrolment and other Recruitment events 16. To maintain a working knowledge of Home/U Undergraduate and nternational admissions to enable self and team to provide support across the broader Admissions and nrolment team as and when required 17. Any other duties or responsibilities as may reasonably be required by the Director of Recruitment and Admissions Special Conditions The role holder may be required to travel between sites from time to time in a cost effective manner, which may be through the use of a car.

3 Variation to Job Description Staffordshire University reserves the right to vary the duties and responsibilities of its employees within the general conditions of the Scheme of pay and conditions and employment related matters. Thus it must be appreciated that the duties and responsibilities outlined above may be altered as the changing needs of the service may require. Conditions of Service The post is subject to such terms and conditions of employment as negotiated between the Board of Governors of the University and the recognised trade unions, and/or the employees of the University. n negotiating such terms and conditions the Board of Governors will consider any appropriate advice received from the Universities and Colleges mployers Association (UCA). Application Procedure We encourage you to apply on-line at our website as the system is user friendly and simple to complete. We would ask all applicants to ensure that they have provided comprehensive information under each criteria in the Supporting Statements section of the application form and, if necessary, add any relevant additional information in the Additional nformation Section.

4 Person Specification Job Title: School/Service: Admissions and nrolment Manager (Postgraduate Home/U) (SRA17/02) Student Recruitment and Admissions The qualifications, experience, knowledge skills and personal qualities outlined below provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appoint will be made. Please ensure that you provide evidence of how you meet the criteria in your application. No Selection Criteria Description ssential [] or Desirable [D] Assessed by * 1 ducated to Degree level or equivalent professional qualification or experience A 2 Outline your specific Admissions knowledge and experience including the development of processes and communications, ideally relevant to the postgraduate market A/ 3 Proven people manager with the ability to motivate, develop and manage a high performing team A/ 4 Customer focused, with a proven ability to successfully identify and deliver services that enhance the postgraduate student experience through the transition from enquirer to student A/ 5 vidence of flexibility, the ability to organise a significant workload of your own whilst maintaining oversight of the team delivery A/ 6 xcellent interpersonal skills with the ability to build positive working relationships across a range of stakeholder groups 7 xcellent verbal and written communication skills, able to convey complex information in simple and straightforward terms 8 Strong T skills, proven ability to quickly grasp how systems function and how they might best be leveraged to improve the customer journey 9 Customer service champion, dedicated to delivering exceptional service with the ability to create a team culture of customer care 10 xperience of Admissions related systems, for example STS, Weblink, etc coupled with extensive knowledge of the rules and regulations related to the UCAS Teacher Training Scheme A/ 11 Broad knowledge of Higher ducation including emerging trends impacting on recruitment 12 Knowledge of U markets and in particular U qualifications for admission to Postgraduate study D [A] Application form [] nterview To be assessed against the information provided in the relevant steps of the application form, the evidence required under Section 4, Supporting Statements and CV To be assessed during the interview process including selection tests or presentation, as appropriate

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