Fundamentals of Project Management Integration: Building a High Performing Team
Moderator Janelle Abaoag Project Insight Marketing, Public Relations Janelle.Abaoag@projectinsight.com www.projectinsight.net
Things to know All participants will be on mute Questions are welcome Please use the questions box to ask questions The moderator will select questions All questions will be answered today or by email at info@projectinsight.net Webinar recording available in the PI Community
Presenter Diane C. Altwies, MBA, PMP CEO, Core Performance Concepts Inc. Training in project management, PMP and CAPM certification, leadership, business analysis, agile and six sigma daltwies@cpconcepts.net www.coreperformanceconcepts.com PMP and CAPM are registered trademarks of the Project Management Institute
Presenter Janice Y. Preston, MBA, CPA, PMP COO, Core Performance Concepts Inc. Training in project management, PMP and CAPM certification, leadership, business analysis, agile and six sigma jypreston@cpconcepts.net www.coreperformanceconcepts.com PMP and CAPM are registered trademarks of the Project Management Institute
Poll: Who Is on the Call? Are you: A Project Manager without your PMP certification? A PMP in the role of a Project Manager? A program manager? Just looking for ways to use Project Insight more effectively?
Goals of the Fundamentals Series Deepen your understanding of fundamental project management concepts Identify tools and techniques that can be implemented to manage projects more effectively Discover practical applications for your existing projects Use project management software more effectively
Objectives of the Webinar At the end of this webinar, you will be able to: Describe what leaders do on a project. Identify a dysfunctional team. List the steps to build a high performing team. Define best practices to implement within Project Insight.
Create a clear and compelling vision Understand yourself and your team Build a strong and self-reliant team Understand how to use people to the best of their ability Set the right environment to produce success Evaluate and adjust as necessary Navigate through corporate culture and politics Achieve objectives Integration of Human Elements What Leaders Do
Dysfunctional Teams Lack of trust among team members Inability to disagree and use conflict effectively Lack of clear roles and responsibilities Personality clashes Misunderstands of other s perspective, attitudes and behaviors Feelings between team members that the other team members just don t get it
Quote The manager s function is not to make people work, but to make it possible for people to work. Tom DeMarco and Tim Lister
High Performing Teams Take time to understand the project Strive to deliver an appropriate solution Work through issues together Come to resolution without intervention of senior management Are honest about each other s needs, likes, and dislikes Consider other team members needs in the everyday project work Do what is right based on the project objectives and the needs of the organization in total
Busy Foods Inc. Our Case Study Customer Needs Busy Foods, Inc. Organizational Needs Project Charter Copyright 2012 Core Performance Concepts Inc.
Overview Factors Affecting Busy Foods Inc. BUSY FOODS services over 200 clients world-wide. Most of BUSY FOOD S clients are large restaurant venues who can serve thousands in a single day Situation In recent years, long-term clients have started to leave for a competitor who promises overnight delivery of restaurant equipment without a minimum order. Goal BUSY FOODS would like to improve their distribution process to match the competition
Project Statement of Work Deliverable Improve the time from order intake to shipping restaurant equipment) to less than 8 hours Deliverable Develop and launch a marketing campaign to clients to educate them on the new equipment shipping process Deliverable Train all internal staff affected by the new business process
Question for You What could Busy Foods do to start building a high performing team on this project?
Building a High Performance Team Adapted from Patrick Lencioni s The Five Dysfunctions of a Team Measure Objectives Accept Accountability Make Decisions Encourage Interactions Be a LEADER! Build Trusting Relationships
Build Trusting Relationships Have an environment that allows people to: Get to know each other Team websites
Encourage Interaction Ensure team members have clear understanding of Conflict is inevitable Conflict should be encouraged, not just managed
Make Decisions Obtain buy-in Decision Challenges
Promote Accountability Team members will be accountable when they: Team members will self-monitor Team members will hold each other accountable
Sample Responsibility Matrix New Technology Inc. Facility Remodel & Move ID Activity Henry Kat Maria Lou Ann Diane A1 B1 B2 Study feasibility C C C C C R Obtain reg. approvals C R C Design remodeling C C C R B3 Specify F&E C R C C etc. R = Responsible C = Contributor
Question for You What are the benefits of using a responsibility matrix?
Linking Resources in Project Insight: Work Packages
Linking Resources in Project Insight: To Dos
Focus on results Monitor progress Measure Objectives
Sample PMP Exam Question Question You are the project manager on a software implementation project. Two of your development resources are located on the west coast of the U.S., while the rest of the team is located on the east coast in the same building. You don t have any budget to co-locate the two west coast resources, you may want Answers A. Negotiate with management to fly them out to the east coast for the kick-off meeting B. Recognize that there is no budget and do nothing C. Involve the two resources in the weekly status meetings with the sponsor D. Have the west coast resources deliver their work remotely and have their functional manager manage the resources to
Sample PMP Exam Question Question You ve noticed over the past month that the two resources on the west coast have been making quite a few mistakes. Some of these mistakes were discussed in the 2-hour weekly team meetings, of which these resources have been in attendance. Answers A. Have a teleconference with the resources and ask them why they made their mistakes B. Ask the functional manager for replacement resources C. Try to find out if they are not understanding the discussions that the team has during the team meetings D. Fly the development lead for the project out to the west coast to get these resources back on track How should you resolve this issue?
Review What is the role of the leader on a project? How can you identify a dysfunctional team? List the steps to build a high performing team. Questions & Answers???
Goals of the Fundamentals Series Deepen your understanding of fundamental project management concepts Identify tools and techniques that can be implemented to manage projects more effectively Discover practical applications for your existing projects Use project management software more effectively
Books for Credentials Achieve PMP Exam Success Achieve CAPM Success Program Management Professional (PgMP ) Study Guide To order: www.jrosspub.com
Online Courses for PDUs The ProActive PM Series Practical Tools is now available online! You are invited to learn and earn 24 PDUs with 8 online sessions at your own schedule and pace. Brush up on your knowledge of the fundamentals Find tips and techniques to help you gain control of projects Learn about more complex topics in project management Discover concepts, tools and ways to better manage projects http://www.coreperformanceconcepts.com/tools.html
2012 Fundamentals Webinar Series The 2nd Wednesday of Every Month -8:00am PT Topics Jan Scope: Needs, Requirements, Scope, Oh My! (NEW in this series) Feb Time: Estimating Time (NEW!) Mar Cost: Estimating Cost (NEW) April Communication: Avoiding Communication Pitfalls May Quality: Delivering Quality in Projects June HR: Managing Project Conflict (NEW) July Communications: Difficult Conversations Aug Risk: Identifying and Assessing Project Risk Sept Stakeholder Management: A New Focus on Stakeholders (NEW!) Oct Procurement: It s Not Just for the Purchasing Department Nov Integration: Working the Project Flow Dec Integration: Managing the Human Interface
Register Ahead of Time Go to www.projectinsight.net 2 ways to register: Free Project Management Training Training & Webinar Calendar
Earn PDUs You will automatically receive your PDUs via email after the webinar For further questions: Janelle.Abaoag@projectinsight.com Earn 1 PDU for each webinar session attended To register your PDUs go to www.pmi.org Login as a member of PMI Select Category B Continuing Education Knowledge Areas: All: Integration, Human Resources, Communications, Risk Process Groups:All: Initiating, Planning, Executing, Monitoring & Controlling, Closing Enter the information provided on your proof of attendance Click continue