Loess Hills AEA Customer Survey Report

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Loess Hills AEA 13 2009 Customer Survey Report Please select the AEA that serves your school district. 1=Keystone AEA 1 0% 0 2=AEA 267 0% 0 3=Prairie Lakes AEA 8 0% 0 4=Mississippi Bend AEA 9 0% 0 5=Grant Wood AEA 10 0% 0 6=Heartland AEA 11 0% 0 7=Northwest AEA 0% 0 8=Loess Hills AEA 13 100% 684 9=Green Valley AEA 14 0% 0 10=Great Prairie AEA 0% 0 # of respondents 14979. Statistics based on 684 respondents; 14295 filtered; 0 skipped. Please choose the type of district or school in which you are employed 1=Public 98.1% 671 2=Accredited non-public 1.9% 13 # of respondents 14979. Statistics based on 684 respondents; 14295 filtered; 0 skipped. Page 1 of13

Please select the public school district in Loess Hills AEA 13 that you work in. This includes the Iowa School for the Deaf. 1=A-H-S-T 3.1% 21 2=Anita 1.5% 10 3=Atlantic 7.6% 51 4=Boyer Valley 1.3% 9 5=C and M 0% 0 6=Clarinda 4.2% 28 7=Council Bluffs 20.9% 140 8=Elk Horn-Kimballton 0.7% 5 9=Essex 1.6% 11 10=Farragut 0.3% 2 11=Fremont-Mills 0.1% 1 12=Glenwood 13.7% 92 13=Griswold 3.1% 21 14=Hamburg 0% 0 15=Harlan 4.8% 32 16=IKM 2.8% 19 17=Iowa School for the Deaf 2.8% 19 18=Lewis Central 3% 20 19=Logan-Magnolia 1.8% 12 20=Malvern 2.1% 14 21=Missouri Valley 2.4% 16 22=Nishna Valley 1% 7 23=Riverside 4.6% 31 24=Shenandoah 2.2% 15 25=Sidney 1% 7 26=South Page 2.8% 19 27=Treynor 2.1% 14 28=Tri-Center 3% 20 29=Underwood 2.2% 15 30=Walnut 1.2% 8 31=West Harrison 0.7% 5 32=Woodbine 1% 7 # of respondents 14979. Statistics based on 671 respondents; 0 filtered; 14308 skipped. Page 2 of13

Please select the accredited non-public school or district in the Loess Hills AEA 13 that you work in 1=Clarinda Academy 0% 0 2=Clarinda Lutheran School Association 3=Heartland Christian School, Council Bluffs 4=Shelby County Catholic School System, Harlan 5=St Albert Catholic Schools, Council Bluffs 6=St Patrick's School, Missouri Valley 7=Trinity Lutheran Interparish School, Council Bluffs 0% 0 0% 0 0% 0 100% 13 0% 0 0% 0 # of respondents 14979. Statistics based on 13 respondents; 0 filtered; 14966 skipped. How many years have you worked in education in this AEA? 1=Less than one year 5.8% 40 2=1-3 years 11.1% 76 3=4-6 years 11.3% 77 4=More than 6 years 71.8% 491 # of respondents 14979. Statistics based on 684 respondents; 14295 filtered; 0 skipped. Select the one category that most closely describes the educational level in which you spend the most time in your district or school. 1=Prekindergarten/kindergarten 6.9% 47 2=Elementary school 36.5% 250 3=Middle/junior high school 25.7% 176 4=High school 25.7% 176 5=Central office 5.1% 35 # of respondents 14979. Statistics based on 684 respondents; 14295 filtered; 0 skipped. Page 3 of13

Choose the category that best describes your main role. 1=Administrator (superintendent, principal, curriculum director, special education director, school improvement director) 2=General education teacher (including counselor, teacher librarian, technology coordinator/director) 9.2% 63 60.1% 411 3=Special education teacher 13.9% 95 4=Paraeducator 5.7% 39 5=Other 11.1% 76 Mentoring Coordinator co-teaching ACCOUNTANT Vocational teacher and nurse Secretary counselor ELL Print Shop director IEP/transition & Assessments Coordinator Hs Secretary nurse music Librarian administrator assistance Media Associate Tech Coordinator Administrative assistant Secretary administrative assistant secretary Special Education Administrative Assistant Art teacher ELL Secretary Technology Director Page 4 of13

Art /Tag technology Interventionist Interpreter for the Deaf secretary Education Specialist (Iowa Jobs for America's Graduates Secretary Title I Reading teacher Physical Education Computer Lab Associate clerical elementary secretary Guidance Counselof secretarial Middle School Guidance Counselor speech-language pathologist high school secretary Literacy Strategist JK-8 Secretary band director Director Child Care Services Physical education teacher business mgr. Title I and Reading Recovery Title 1 Reading/Math Secretary at-risk classroom business manager Title 1 Secretary to the Principal nurse/family intervention specialist Special Education Director TAG CO Secretary/Admin. Asst. Vocational the other guys Business Manager Principal's Secretary K-12 Library/Media Associate Page 5 of13

secretary nurse Secretary Counselor gen ed, with special ed LRE ESL Administrative Assistant houseparent residential counselor ELL teacher Elementary Secretary Reading Recovery teacher leader SBI # of respondents 14979. Statistics based on 684 respondents; 14295 filtered; 0 skipped. Page 6 of13

Of the following subjects, select the primary focus of your direct classroom instruction (select all that apply) 1=Art 3.2% 16 2=English/language arts 19.2% 97 3=Elementary education 30.8% 156 4=Foreign language 1.8% 9 5=Mathematics 19.8% 100 6=Music 2.4% 12 7=Physical education 4.2% 21 8=Reading 17.6% 89 9=Science 12.6% 64 10=Social science 13.4% 68 11=Special education 15.6% 79 12=Vocational education 5.7% 29 13=Other 9.7% 49 Technology technology/computer education Guidance classroom guidance Life Skills Publications Preschool Life Skills information skills pre-academic skills I teach all but Science Computer Education Technology library Technology Reading TAG technology guidance library Technology Social studies Guidance Page 7 of13

counselor Business Library and Technology Talented and Gifted not in a classroom Writing counseling curriculum counseling/life skills Business Education Health Pre School Special Education library & technology skills Computers Health Computer-Apple ilife applications business Dean of Students P-k library skills study skills technology Library Counselor teacher/librarian TAG High-Scope Preschool Elective Class # of respondents 14979. Statistics based on 506 respondents; 10997 filtered; 3476 skipped. Page 8 of13

The AEA provides a variety of services to schools. Please check the services from the following list that you have used. 1=School-community planning services. This includes things like help with the district APR, strategic planning, assistance with initiatives like IDM or high school reform, using assessment data for making decisions, and assistance with advisory groups and community partnerships. 2=Professional development services. This includes courses offered by the AEA, assistance in helping your district plan professional development, support in implementing things learned through professional development. 3=Curriculum, instruction, and assessment services. This includes assistance in reading, math, science, or other areas, including the implementation of state initiatives like Reading First or Every Student Counts, and using assessment data for making decisions. 4=Diverse learning services. This includes a variety of special education services, assistance with gifted and talented, English Language Learners, or other needs of a diverse student population. 5=Multicultural, gender fair services. These are services to ensure that students are free from discriminatory acts and 26.9% 184 75.4% 516 48.5% 332 35.1% 240 8.6% 59 Page 9 of13

practices, including harassment and bullying. 6=Media services. This includes services of the Lending Library, van delivery services, and print services. 7=School technology services. This includes assistance and support for technology infrastructure (like networks), hardware, and software needs, along with data management services, assistive technology, and the use of the Web-based IEP 8=Leadership services. This includes support for the recruitment, induction, retention, and professional development of educational leaders, support for mentoring and induction, and supporting Superintendents' meetings. 9=Management services. This includes payroll service, coop purchasing, etc. 10=I have not used any of these services 76.6% 524 37.7% 258 21.5% 147 6.7% 46 6.1% 42 # of respondents 14979. Statistics based on 684 respondents; 14295 filtered; 0 skipped. Page 10 of13

Please rate the extent to which you agree or disagree with the following statements about AEA services. 1=Strongly agree 2=Agree 3=Disagree 4=Strongly disagree 5=I don't have an opinion a. Generally the AEA services that I have received or 37.1% (238) 57.6% (370) 2.2% (14) 1.4% (9) 1.7% (11) participated in met my professional needs. b. The AEA is responsive to my school's student learning 34.4% (221) 52.8% (339) 4.4% (28) 1.7% (11) 6.7% (43) needs. c. The AEA provides leadership to meet emerging 31.8% (204) 52.3% (336) 5.5% (35) 1.7% (11) 8.7% (56) educational needs. d. The AEA delivers current and timely services to meet 36% (231) 52.8% (339) 3.9% (25) 1.6% (10) 5.8% (37) my district or school's needs. e. The AEA delivers costefficient services to meet my 33.2% (213) 40.8% (262) 4.7% (30) 1.4% (9) 19.9% (128) district or school's needs. f. The AEA delivers services that assist our district in 34.7% (223) 45.8% (294) 3.7% (24) 1.1% (7) 14.6% (94) meeting federal and state mandates (NCLB, IDEA, etc.) g. The AEA services that I have received assisted in 30.7% (197) 52.5% (337) 5.6% (36) 1.4% (9) 9.8% (63) improving my students' achievement. h. The AEA services I have received have assisted in 33% (212) 54.4% (349) 5% (32) 1.4% (9) 6.2% (40) improving my instruction or job-related practices. i. The AEA staff I have contact with have the knowledge and 42.2% (271) 47.7% (306) 4.4% (28) 1.6% (10) 4.2% (27) skills needed to have a positive impact on our school(s). j. The AEA staff I have contact with create and maintain good 43.8% (281) 46.4% (298) 4% (26) 1.2% (8) 4.5% (29) working relationships with people in my school and/or district. # of respondents 14979. Statistics based on respondents; 13443 filtered; 894 skipped. Page 11 of13

Loess Hills AEA 13 additional questions Please rate the quality of each of the following: 1=Excellent 2=Good 3=Fair 4=Poor 5=I don't know a. The effectiveness of the communication between AEA 27.7% (178) 38.9% (250) 10.1% (65) 1.6% (10) 21.7% (139) staff and school administrators. b. How well do your AEA staff understand district and 30.5% (196) 43% (276) 11.4% (73) 2.3% (15) 12.8% (82) building needs, goals, and plans. c. How well school/district staff know how to access the AEA 20.6% (132) 52.8% (339) 19.3% (124) 1.9% (12) 5.5% (35) for assistance and resources. # of respondents 14979. Statistics based on respondents; 0 filtered; 14337 skipped. What is the quality of the collaboration between AEA and school/district staff for each of the following: 1=Excellent 2=Good 3=Fair 4=Poor 5=I don't know a. Planning professional development activities 26.6% (171) 42.8% (275) 11.7% (75) 3.6% (23) 15.3% (98) b. Facilitating professional development activities 27.1% (174) 43.1% (277) 12.5% (80) 4.7% (30) 12.6% (81) c. Implementing professional development plans 23.8% (153) 43.6% (280) 12.8% (82) 4.5% (29) 15.3% (98) d. Evaluating the impact of professional development 19.6% (126) 42.4% (272) 14.3% (92) 5.5% (35) 18.2% (117) # of respondents 14979. Statistics based on respondents; 0 filtered; 14337 skipped. Please describe how the AEA has been MOST helpful to you. 435 # of respondents 14979. Statistics based on 435 respondents; 9504 filtered; 5040 skipped. Page 12 of13

How could AEA services be improved to help you in your work? 319 # of respondents 14979. Statistics based on 319 respondents; 7463 filtered; 7197 skipped. What are some reasons that you have not used AEA services? Please check any of the following reasons that may have limited your participation. 1=Availability of time to participate 14.3% 6 2=Availability of substitutes 2.4% 1 3=Quality of services 2.4% 1 4=Accessibility/availability (not offered when needed) 5=Didn't know how to access services 6=Not aware services were available 7=District/school provides these services 8=Services obtained from other sources 4.8% 2 19% 8 23.8% 10 19% 8 11.9% 5 9=Services too expensive 0% 0 10=Other 28.6% 12 # of respondents 14979. Statistics based on 42 respondents; 852 filtered; 14085 skipped. Do you have any additional thoughts concerning AEA services? 229 # of respondents 14979. Statistics based on 229 respondents; 5222 filtered; 9528 skipped. Page 13 of13