John Wood Community College - PDF Free Download

John Wood Community College 1301 S. 48 th Street Quincy, IL 62305-8736 FY2012 Program Review Report July 24, 2012

John Wood Community College 1301 S. 48 th Street Quincy, IL 62305-8736 FY2012 Program Review Report Office of Institutional Effectiveness July 24, 2012

Table of Contents About Program Review... 1 Reviews of Career and Technical Education Programs... 2 Business/Computer Information Systems Option (52.1201)... 3 Electrical Technology (46.0203)... 12 Electrician Certificate (46.0203)... 18 Web Design (11.0801)... 21 Desktop Publishing (10.0303)... 25 Emergency Services/Law Enforcement Option (43.0107)... 29 Office Technology: Legal Option (22.0301)... 36 Office Technology: Medical Option (51.0717)... 45 Medical Office (51.0705)... 54 Review of Academic Disciplines... 60 Languages & Literature... 61 Review of Cross-Disciplinary Curricula... 64 General Education... 65 Student and Academic Support Services... 68 Advancement... 69 Fiscal Services... 71 Public Relations & Marketing... 73 Reporting of Program Improvements and Changes... 75 Rough Frame Carpentry (46.0201)... 76 Finish Carpentry (46.0201)... 77 Construction Management (52.2001)... 78 Emergency Medical Technician (51.0904)... 79 CAD/CAM (15.0613)... 80 Five-year Program Review Schedule... 81 i

About Program Review The Program Review covers all programs of the College both academic programs (degrees and certificates as well as the academic departments) and non-academic programs (the individual offices or departments of the College such as Admissions, Information Services, Financial Aid, etc.) The individual reviews are done on a five-year cycle and provide a picture of the function and structure of each program as well as an assessment the effectiveness of each program. Most programs are already doing most aspects of the Program Review, but the reports help document this and allow others outside of the program to gain insight into these programs. There are two main reasons why the College does Program Review: Program Reviews are a requirement of the College by the Illinois Community College Board. As part of the five-year ICCB Recognition process we have to document our Program Review processes and are required to submit a report each year. Program Review is also a requirement for our accreditation with the Higher Learning Commission. The Program Review is a formal process that allows the College to regularly review and evaluate all of its programs to ensure improvement at the College this is also the reasoning why it is a requirement of the ICCB and HLC. The Program Review is not meant to be extra work (most programs are already doing some sort of internal program review) but as a way to document and ensure these reviews are occurring. Program Review is conducted annually with each program included in the report on a five-year cycle. At the beginning of the fiscal year, each program that will be included in the annual report is notified and given a template (and various types of data) that will need to be completed by the end of the fiscal year. The template asks for information about the core functions and basic description of the program, major changes since the last review, appropriate data that helps assess the effectiveness of the program, and future direction of the program. The reports are then reviewed by the appropriate dean and/or VP before the final report is prepared. For more information on Program Review contact the Office of Institutional Effectiveness (OIE). Also, past Program Reviews can be found on the OIE website at http://www.jwcc.edu/oir/programreview. 1

Review of Career and Technical Education Programs 2

6-digit CIP: 52.1201 Career Cluster: Business Management and Administration Career Pathway: Business Information Management Program of Study: Computer Information Systems Degree Type: 03 - AAS Program Title: Business/Computer Information Systems Option (CIS 263) Goals/Objectives: The following are the program goals and outcomes, consistent with the College s Assessment Plan: 1. Understand basic accounting 1.1. Record a journal entry 1.2. Post entries to a ledger 1.3. Create a balance sheet 1.4. Create an income statement 2. Understand basic economics 2.1. Describe fiscal policy 2.2. Describe monetary policy 2.3. Distinguish between different types of economic systems 3. Understand basic business principles 3.1. Interpret an organizational chart 3.2. Compare various motivational theories 3.3. Describe the elements of performance evaluations 3.4. Describe the delegation process 4. Understand the uses of computer-related business productivity tool 4.1. Use common productivity tools: 4.1.1. Word processing software 4.1.2. Spreadsheet software 4.1.3. Database software 4.1.4. Presentation graphics software 4.1.5. Desktop information management software 4.1.6. Internet browser software 4.2. Use visual communications tools 4.2.1. Create documents using desktop publishing software 4.2.2. Create web pages using web design software 4.3. Describe business environment factors 3

Need: JWCC District Employment Projections Average Annual Job Openings Employment due to Occupation 2006 2016 Percent Change Growth Replacement Total Computer & Information Systems Managers 60 60 0.00% 0 1 1 Computer Programmers 86 70-18.60% -2 2 0 Database Administrators 22 25 13.64% 0 0 0 Source: IDES Community College District Employment Projections West Central IL, May 2010 Mean Wages Occupation Hourly Annually Computer & Information Systems Managers $34.59 $71,950 Computer Programmers NA NA Database Administrators NA NA Source: BLS Occupational Employment Statistics FY: Headcount: Credit Hours: Graduates: 2007 21 338 3 2008 22 238 2 2009 13 254 4 2010 15 290 1 2011 16 273 5 Quality: In 2011-2012, the students ability to use word processing, spreadsheet, and presentation graphic software was assessed (outcomes 4.1.1, 4.1.2, and 4.1.4). The averages for all the components were above the acceptable rating. In 2010-2011, the students ability to use internet browser software was assessed (outcome 4.1.6). Student scores were acceptable on all five components assessed and no changes were needed. The students ability to create a balance sheet was also assessed (outcome 1.3). The students were able to perform this task in an acceptable manner. The four-column assessment forms that summarize the program s assessment activities are included in the tables below. 4

John Wood Community College Assessment of Student Learning Assessment Implementation Form Department: Computer Science Date: 2008 2009 Name of Program: Business: Computer Information Systems Option Person Completing Form: Barb Stoll Degree/Certificate/Other: AAS Degree Link to JWCC Mission Statement: The mission of John Wood Community College Computer Science, Office Technology, and Computer Aided Design Departments is to provide students with the knowledge and skills necessary for life-long learning and employment. Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal #4: The student will understand the uses of computer-related business productivity tools. Learning Outcome 4.2.2: The student will create Web pages using Web design software. The student will design acceptable web pages containing necessary elements and link the pages together to create a web site. In five out of the six skills assessed, student scores were above average. Scores were below average for use of images related to editing images. The following actions will be implemented beginning in the Fall 2009 semester: 1) Provide additional instructions in editing; 2) include in syllabus a handout on editing images; 3) Provide demonstration and examples in class 5

John Wood Community College Assessment of Student Learning Assessment Implementation Form Department: Computer Science Date: 2009-2010 Name of Program: Business: Computer Information Systems Option Person Completing Form: Barb Stoll Degree/Certificate/Other: AAS Degree Link to JWCC Mission Statement: The mission of John Wood Community College Computer Science, Office Technology, and Computer Aided Design Departments is to provide students with the knowledge and skills necessary for life-long learning and employment. Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal #4: The student will understand the uses of computer-related business productivity tools. Learning Outcome 4.1.6: The student will use Internet browser software The student will be able to navigate web pages, search for information, open web pages on tabs, save web sites to Favorites and as text, and send an e-mail. Student final practicums were assessed on five components. Student scores were acceptable in four of the five components. Students scored poorly on saving a web page as text. After discussion, it was determined that due to developing technology, there are alternative methods for saving information from a web page. Those methods will be explored and the final practicum will be revised accordingly. 6

John Wood Community College Assessment of Student Learning Assessment Implementation Form Department: Computer Science Date: 2009-2010 Name of Program: Business: Computer Information Systems Option Person Completing Form: Barb Stoll Degree/Certificate/Other: AAS Degree Link to JWCC Mission Statement: The mission of John Wood Community College Computer Science, Office Technology, and Computer Aided Design Departments is to provide students with the knowledge and skills necessary for life-long learning and employment. Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal #4: The student will understand the uses of computer-related business productivity tools. Learning Outcome 4.2.1: The student will create documents using desktop publishing software The student will design an acceptable business document in the appropriate format, containing the necessary elements. Student final projects in CSC 185 (QuarkXPress) were assessed for six components. Although scores were sufficiently high, the frequency of students having problems with overall design, text placement and spelling/grammar/sources indicates that further analysis and discussion is warranted. Upon initial review, it was decided that since many students are not Graphic Design majors so may not be expected to have refined design skills. Problems will be addressed by updating the Design presentations to stress design concepts, text placement, etc. 7

John Wood Community College Assessment of Student Learning Assessment Implementation Form Department: Computer Science Date: 2010-2011 Name of Program: Business: Computer Information Systems Option Person Completing Form: Barb Stoll Degree/Certificate/Other: AAS Degree Link to JWCC Mission Statement: The mission of John Wood Community College Computer Science, Office Technology, and Computer Aided Design Departments is to provide students with the knowledge and skills necessary for life-long learning and employment. Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal #1: The student will understand basic accounting. Learning Outcome 1.3: The student will create a balance sheet. Reviewed the December 2010 assessment performed by members of the Business Department. It was determined by the Business Department that students performed tasks in an acceptable fashion. Additional time in class on the format of the balance sheet proved to be valuable. Continue with current strategy. 8

John Wood Community College Assessment of Student Learning Assessment Implementation Form Department: Computer Science Date: 2010-2011 Name of Program: Business: Computer Information Systems Option Person Completing Form: Barb Stoll Degree/Certificate/Other: AAS Degree Link to JWCC Mission Statement: The mission of John Wood Community College Computer Science, Office Technology, and Computer Aided Design Departments is to provide students with the knowledge and skills necessary for life-long learning and employment. Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal #4: The student will understand the uses of computer-related business productivity tools. Learning Outcome 4.1.6: The student will use Internet browser software The student will be able to navigate web pages, search for information, open web pages on tabs, save web sites to Favorites and as text, and send an e-mail. Student final practicums were assessed on five components. Student scores were acceptable all five components. After discussion, it was determined that no action is needed at this time. 9

John Wood Community College Assessment of Student Learning Assessment Implementation Form Department: Computer Science Date: 2011-2012 Name of Program: Business: Computer Information Systems Option Person Completing Form: Barb Stoll Degree/Certificate/Other: AAS Degree Link to JWCC Mission Statement: The mission of John Wood Community College Computer Science, Office Technology, and Computer Aided Design Departments is to provide students with the knowledge and skills necessary for life-long learning and employment. Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal #4: The student will understand the uses of computer-related business productivity tools. Learning Outcome 4.1.1: The student will use word processing software. Learning Outcome 4.1.2: The student will use spreadsheet software. Learning Outcome 4.1.4: The student will use presentation graphics software. The student will be able to perform common tasks in each software program. Student final projects for CSC 106 will be assessed for word processing, spreadsheets and presentation software. 137 CSC 106 student final projects were scored. The average scores are as follows: Word Processing: Enter/Edit 2.8 Basic Formatting 2.8 Advanced Format 2.9 Special elements 2.7 Images 2.7 Spreadsheets: Enter/Edit/Format 2.9 Create Formulas 2.8 Use Functions 2.6 Create Chart 2.8 Add Chart elements 2.5 Prior to beginning the assessment, the rubrics were revised by department members. The averages for all components are above the acceptable rating of 2.0 and range from 2.5 to 3.0. Presentation Graphics: Create Presentation 3.0 Add enhancements 2.8 Transitions/Anim. 2.9 10

Cost: The following cost data are from the JWCC annual department cost reports. These reflect only costs associated with the department shown they are not to be interpreted as program costs. 10203 Office Technology FY2011 FY2010 FY2009 Total Credit Hours 1,144.0 957.0 744.0 Total Tuition 152,347.00 104,246.00 78,510.00 Total Fees 11,390.00 10,300.00 7,160.00 Total Other 45,353.22 28,748.68 20,355.32 Total Revenue 209,090.22 143,294.68 106,025.32 Total Revenue per Credit Hour 182.77 149.73 142.51 Total Teaching, Benefits, and Other Direct Expenses 226,200.85 225,719.89 208,365.00 Total Equipment, Supplies, and Other Expenses 5,989.03 1,776.97 9,905.00 Total Expenses 232,189.88 227,496.86 218,270.00 Total Expenses per Credit Hour 202.96 237.72 293.37 Net Revenue (Cost) (23,099.66) (84,202.18) (112,244.68) Net Revenue (Cost) per Credit Hour (20.19) (87.99) (150.87) Action: Continued with minor improvements Improvements & Rationale for Action: Effective fall of 2010, a one credit hour PowerPoint class was deleted, and a two credit hour PowerPoint class was added. Also, the CSC electives requirement of 3 credits of BUS/CSC/OFT electives was changed to two credit hours. This change gave students a better understanding of using PowerPoint as well as giving them more choices in an elective. In fall of 2008, CSC 275 Systems Design & Analysis was deleted and a three credit hour elective was added. Principle Assessment Methods Used in Quality Assurance for this Program: Other: JWCC Assessment Plan 11

6-digit CIP: 46.0302 Career Cluster: Science, Technology, Engineering and Mathematics Career Pathway: Engineering and Technology Program of Study: Electrical Technology Degree Type: 03 - AAS Program Title: Electrical Technology (ELE 600) Goals/Objectives: The following are the program goals and outcomes, consistent with the College s Assessment Plan: 1. The student will demonstrate a knowledge and practical use of OSHA regulations 1.1. Demonstrate six examples of PPE and discuss their purposes, characteristics, and regulations 1.2. Explain how chemical hazards (and exposures to them) can be controlled 1.3. Identify and discuss considerations for avoiding accidents associated with material handling 1.4. Explain how the National Electrical Code (NEC) addresses electrical safety and shock prevention 1.5. Identify common fire extinguishers and explain their operation and application 2. The student will demonstrate knowledge and practical use of basic circuit characteristics 2.1. Be able to calculate and measure voltage, current, and resistance in a circuit using Ohm s Law 2.2. Calculate and measure series and parallel circuit values 2.3. Construct basic DC and AC circuits 2.4. Perform measurements and analysis of power in DC circuits 3. The student will be able to install wiring for residential systems using proper National Electrical Code techniques 3.1. Explain the objective of the National Electrical Code 3.2. Identify the different types of insulation and list their use 3.3. Demonstrate the proper technique to wiring single pole, 3-way, and 4-way switches 3.4. Demonstrate the proper technique to wire a receptacle and a light fixture 3.5. Demonstrate how to wire different configurations in a junction box 4. The student will be able to demonstrate knowledge of single-phase and three-phase motor operation, repair and maintenance procedures for motors and controllers 4.1. Identify and describe the major parts of a split-phase motor including the stator, rotor, start winding, run winding, start switches, and thermal overloads 4.2. Describe basic concept of automatic motor control and give examples of applications 4.3. Follow the schematics of motor control circuits, demonstrate how to read the drawings, and explain what the circuits are doing 4.4. Describe basic motor protection circuits by explaining possible motor failures and the prevention of those failures 4.5. Explain what relay is, how it works, and its application in motor circuits 12

Need: JWCC District Employment Projections Average Annual Job Openings Employment due to Occupation 2006 2016 Percent Change Growth Replacement Total First-Line Supervisors/Managers of Construction Trades & Extraction Workers 119 128 7.56% 1 2 3 Electricians 160 171 6.88% 1 4 5 Helpers - Electricians 9 9 0.00% 0 0 0 Security & Fire Alarm Systems Installerrs NA NA NA NA NA NA Signal & Track Switch Repairers NA NA NA NA NA NA Source: IDES Community College District Employment Projections West Central IL, May 2010 Mean Wages Occupation Hourly Annually First-Line Supervisors/Managers of Construction Trades & Extraction Workers $25.46 $52,960 Electricians $22.55 $46,900 Helpers - Electricians $11.60 $24,130 Security & Fire Alarm Systems Installers NA NA Signal & Track Switch Repairers NA NA Source: BLS Occupational Employment Statistics FY: Headcount: Credit Hours: Graduates: 2007 38 614 5 2008 39 653 3 2009 49 686 6 2010 74 1479 3 2011 73 1614 16 Quality: This program continues to grow in both enrollment and employment demand. Program curriculum continues to be updated and improved so that students who complete in two years are current in demand skills. The move to the College s new facility (Workforce Development Center) has increased the type and difficulty of curriculum. The students are more able to participate in real world experiences through hands-on activity. The electrical technology program assesses student learning according to the College s regular assessment plan. Results from the regular assessments that have occurred for this program can be seen in the tables below: 13

Table 1: 2008-2009 Assessment Implementation Form Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal # 2 Show a complete wiring diagram using a Three-Way switch. Learning Outcome #2.3 The student will demonstrate a knowledge and practical use of Switch control of lighting circuits. Show a complete wiring diagram using a Three-way switch. In 3 out of 14 students were below average. Scores were below average on drawing a schematic diagram for 3-way switches. The following action will be implemented beginning in the Fall 2009 semester: 1) Provide additional instructions on schematic diagram. 2) Allow more time for students to demonstrate the ability to complete a schematic diagram. 14

Table 2: 2010-2011 Assessment Implementation Form Goal and Student Learning Outcome Program Goal #5:4 The student will demonstrate a knowledge and practical use of Service Calculations. Assessment Activity Demonstrate the problemsolving techniques involved in the Total Load Calculations Assessment Results In 8 out of 14 students were below average. Scores were below average on Service Calculations. Use of Results The following action will be implemented beginning in the Fall 2011 semester: 1) Provide additional instructions with problem solving situation using Service Calculating Formula. 2) Create a form for student to calculate total loads required for Single Family Dwellings. 15

Table 3: 2011-2012 Assessment Implementation Form Goal and Student Learning Outcome Program Goal #1.1 The student will demonstrate a knowledge and practical use of OSHA regulations. Assessment Activity Demonstrate the use of Personal Protective Equipment Assessment Results 8 out of 14 students were below average. Use of Results The following action will be implemented beginning in the Spring 2012 semester: 3) Provide additional instructions with problem solving situation using PPE. 16

6-digit CIP: 46.0302 Career Cluster: Science, Technology, Engineering and Mathematics Career Pathway: Engineering and Technology Program of Study: Electrician Degree Type: 30 Certificate Program Title: Electrician Certificate (ELE 601C) Goals/Objectives: The following are the program goals and outcomes, consistent with the College s Assessment Plan: 1. The student will demonstrate a knowledge and practical use of OSHA regulations 1.1. Demonstrate six examples of PPE and discuss their purposes, characteristics, and regulations 1.2. Explain how chemical hazards (and exposures to them) can be controlled 1.3. Identify and discuss considerations for avoiding accidents associated with material handling 1.4. Explain how the National Electrical Code (NEC) addresses electrical safety and shock prevention 1.5. Identify common fire extinguishers and explain their operation and application 2. The student will demonstrate knowledge and practical use of basic circuit characteristics 2.1. Be able to calculate and measure voltage, current, and resistance in a circuit using Ohm s Law 2.2. Calculate and measure series and parallel circuit values 2.3. Construct basic DC and AC circuits 2.4. Perform measurements and analysis of power in DC circuits 3. The student will be able to install wiring for residential systems using proper National Electrical Code techniques 3.1. Explain the objective of the National Electrical Code 3.2. Identify the different types of insulation and list their use 3.3. Demonstrate the proper technique to wiring single pole, 3-way, and 4-way switches 3.4. Demonstrate the proper technique to wire a receptacle and a light fixture 3.5. Demonstrate how to wire different configurations in a junction box 4. The student will be able to demonstrate knowledge of single-phase and three-phase motor operation, repair and maintenance procedures for motors and controllers 4.1. Identify and describe the major parts of a split-phase motor including the stator, rotor, start winding, run winding, start switches, and thermal overloads 4.2. Describe basic concept of automatic motor control and give examples of applications 4.3. Follow the schematics of motor control circuits, demonstrate how to read the drawings, and explain what the circuits are doing 4.4. Describe basic motor protection circuits by explaining possible motor failures and the prevention of those failures 4.5. Explain what relay is, how it works, and its application in motor circuits 18

Need: JWCC District Employment Projections Average Annual Job Openings Employment due to Occupation 2006 2016 Percent Change Growth Replacement Total First-Line Supervisors/Managers of Construction Trades & Extraction Workers 119 128 7.56% 1 2 3 Electricians 160 171 6.88% 1 4 5 Helpers - Electricians 9 9 0.00% 0 0 0 Security & Fire Alarm Systems Installerrs NA NA NA NA NA NA Signal & Track Switch Repairers NA NA NA NA NA NA Source: IDES Community College District Employment Projections West Central IL, May 2010 Mean Wages Occupation Hourly Annually First-Line Supervisors/Managers of Construction Trades & Extraction Workers $25.46 $52,960 Electricians $22.55 $46,900 Helpers - Electricians $11.60 $24,130 Security & Fire Alarm Systems Installers NA NA Signal & Track Switch Repairers NA NA Source: BLS Occupational Employment Statistics FY: Headcount: Credit Hours: Graduates: 2007 38 614 5 2008 39 653 3 2009 49 686 6 2010 74 1479 3 2011 73 1614 16 Quality: This program continues to grow in both enrollment and employment demand. Program curriculum continues to be updated and improved so that students who complete in two years are current in demand skills. The move to the College s new facility (Workforce Development Center) has increased the type and difficulty of curriculum. The students are more able to participate in real world experiences through hands-on activity. This program also assesses student learning to ensure quality based on the College s assessment plan. See the tables 1-3 in the review above for this information. 19

6-digit CIP: 11.0801 Career Cluster: Information Technology Career Pathway: Web and Digital Communications Program of Study: Web Design Degree Type: 30 Certificate Program Title: Web Design (GPDS 501A) Goals/Objectives: 1. Understand basic computer use and terminology 1.1. Use common software productivity tools 1.1.1. Use word processing software 1.1.2. Use spreadsheet software 1.1.3. Use presentation graphics software 1.1.4. Use desktop information management software 1.1.5. Use internet browser software 1.2. Use common system software 2. Understand the skills/tools needed for effective visual communication 2.1. Create/manipulate portable files 2.2. Create/manipulate computer illustrations (vector graphics) 2.3. Create/manipulate photographs/graphics (raster graphics) 3. Understand the use of technology as a tool in the management and production of text and graphics in electronic communication 3.1. Create/design web pages/website 3.2. Create/design multimedia presentations Need: JWCC District Employment Projections Average Annual Job Openings Employment due to Occupation 2006 2016 Percent Change Growth Replacement Total Computer Programmers 86 70-18.60% -2 2 0 Multi-Media Artists & Animators 17 18 5.88% 0 0 0 Graphic Designers 48 46-4.17% 0 1 1 Source: IDES Community College District Employment Projections 21

West Central IL, May 2010 Mean Wages Occupation Hourly Annually Computer Programmers NA NA Multi-Media Artists & Animators NA NA Graphic Designers $16.95 $35,260 Source: BLS Occupational Employment Statistics FY: Headcount: Credit Hours: Graduates: 2007 NA NA NA 2008 NA NA NA 2009 NA NA NA 2010 NA NA NA 2011 NA NA NA Quality: The web design certificate started in the fall of 2010. In 2010-2011, students were assessed on their ability to navigate web pages, search for information, open web pages on tabs, save sites to Favorites and as text, and send as an e-mail. Student scores were acceptable on all of the components. The faculty determined that no changes were needed. The four-column assessment forms that summarize the program s assessment activities are included in the tables below. 22

John Wood Community College Assessment of Student Learning Assessment Implementation Form Department: Computer Science Date: 2010-2011 Name of Program: Web Design Person Completing Form: Barb Stoll Degree/Certificate/Other: Certificate Link to JWCC Mission Statement: The mission of John Wood Community College Computer Science, Office Technology, and Computer Aided Design Departments is to provide students with the knowledge and skills necessary for life-long learning and employment. Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal #1: The student will understand basic computer software productivity tools. Learning Outcome 1.1.5: The student will use Internet browser software The student will be able to navigate web pages, search for information, open web pages on tabs, save web sites to Favorites and as text, and send an e-mail. Student final practicums were assessed on five components. Student scores were acceptable all five components. After discussion, it was determined that no action is needed at this time. 23

Cost: The following cost data are from the JWCC annual department cost reports. These reflect only costs associated with the department shown they are not to be interpreted as program costs. 10304 Computer Science FY2011 FY2010 FY2009 Total Credit Hours 3,479.0 3,664.0 3,398.0 Total Tuition 434,812.00 394,735.00 351,724.00 Total Fees 39,045.00 40,481.00 39,814.00 Total Other 144,961.37 167,220.86 167,531.84 Total Revenue 618,818.37 602,436.86 559,069.84 Total Revenue per Credit Hour 177.87 164.42 164.53 Total Teaching, Benefits, and Other Direct Expenses 266,967.05 277,132.13 249,389.00 Total Equipment, Supplies, and Other Expenses 3,204.91 3,664.10 11,532.00 Total Expenses 270,171.96 280,796.23 260,921.00 Total Expenses per Credit Hour 77.66 76.64 76.79 Net Revenue (Cost) 348,646.41 321,640.63 298,148.84 Net Revenue (Cost) per Credit Hour 100.21 87.78 87.74 Action: Continued with minor improvements Improvements & Rationale for Action: The web design certificate became effective fall of 2010. Program faculty took existing courses from the graphic design degree and packed them into a short certificate that students could complete in one year. Since the certificate is still relatively new, only a few changes have been made. The changes affect the graphic design degree as well as this certificate. These changes include updating the main software from Creative Suite 3 to Creative suite 5. Many courses were updated to reflect the software changes. Principle Assessment Methods Used in Quality Assurance for this Program: Other: JWCC Assessment Plan 24

6-digit CIP: 10.0303 Career Cluster: Information Technology Career Pathway: Web and Digital Communications Program of Study: Desktop Publishing Degree Type: 30 - Certificate Program Title: Desktop Publishing (GPDS 501B) Goals/Objectives: 1. Understand the fundamentals of design and composition 1.1. Use typography 1.2. Use color 1.3. Develop layout skills 2. Understand basic computer use and terminology 2.1. Use common software productivity tools 2.1.1. Use word processing software 2.1.2. Use spreadsheet software 2.1.3. Use presentation graphics software 2.1.4. Use desktop information management software 2.1.5. Use internet browser software 2.2. Use common system software 3. Understand the skills/tools needed for effective visual communication 3.1. Create/manipulate portable files 3.2. Create/manipulate computer illustrations (vector graphics) 3.3. Create/manipulate photographs/graphics (raster graphics) 4. Understand the use of technology as a tool in the management and production of text in graphics and print communication. 4.1. Use industry-standard page layout software tools 4.2. Create effective business publications 4.3. Manipulate images Need: JWCC District Employment Projections Average Annual Job Openings Employment due to Occupation 2006 2016 Percent Change Growth Replacement Total Desktop Publishers 10 9-10.00% 0 0 0 Prepress Technicians & Workers 19 14-26.32% -1 0-1 Source: IDES Community College District Employment Projections 25

West Central IL, May 2010 Mean Wages Occupation HourlyAnnually Desktop Publishers NA NA Prepress Technicians & Workers NA NA Source: BLS Occupational Employment Statistics FY: Headcount: Credit Hours: Graduates: 2007 NA NA NA 2008 NA NA NA 2009 NA NA NA 2010 NA NA NA 2011 NA NA NA Quality: The desktop publishing certificate started in the fall of 2010. In 2010-2011, the students abilities to create and manipulate portable files were assessed (outcome 3.1). These included abilities to convert documents to PDF, add enhancements and create a form. Students scored low on creating the forms. This prompted changes to the curriculum to include more instruction on the creation of forms. The four-column assessment forms that summarize the program s assessment activities are included in the tables below. 26

John Wood Community College Assessment of Student Learning Assessment Implementation Form Department: Computer Science Date: 2010-2011 Name of Program: Desktop Publishing Person Completing Form: Barb Stoll Degree/Certificate/Other: Certificate Link to JWCC Mission Statement: The mission of John Wood Community College Computer Science, Office Technology, and Computer Aided Design Departments is to provide students with the knowledge and skills necessary for life-long learning and employment. Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal #3: Understand the skills/tools needed for effective visual communication. Learning Outcome 3.1: The student will be able to create and manipulate portable files. The student will convert other document formats to pdf, add enhancements and create a form. Student final projects in CSC 190 (Acrobat) were assessed for five components. Students scores were acceptable for three of the components. Students scored a little low on creating forms. Students scored below the acceptable level on setup. They have problems with setting the pdf to open in full screen mode. Spend more time on the process of creating forms. Spend more time on the topic of full screen mode; place reference in final project 27

Cost: The following cost data are from the JWCC annual department cost reports. These reflect only costs associated with the department shown they are not to be interpreted as program costs. 10304 Computer Science FY2011 FY2010 FY2009 Total Credit Hours 3,479.0 3,664.0 3,398.0 Total Tuition 434,812.00 394,735.00 351,724.00 Total Fees 39,045.00 40,481.00 39,814.00 Total Other 144,961.37 167,220.86 167,531.84 Total Revenue 618,818.37 602,436.86 559,069.84 Total Revenue per Credit Hour 177.87 164.42 164.53 Total Teaching, Benefits, and Other Direct Expenses 266,967.05 277,132.13 249,389.00 Total Equipment, Supplies, and Other Expenses 3,204.91 3,664.10 11,532.00 Total Expenses 270,171.96 280,796.23 260,921.00 Total Expenses per Credit Hour 77.66 76.64 76.79 Net Revenue (Cost) 348,646.41 321,640.63 298,148.84 Net Revenue (Cost) per Credit Hour 100.21 87.78 87.74 Action: Continued with minor improvements Improvements & Rationale for Action: The desktop publishing certificate became effective in the fall of 2010. The program faculty took existing courses from the graphic design degree and packaged them into a short certificate that students could complete in one year. Since the certificate is still relatively new, only a few changes have been made. The changes affect the graphic design degree as well as this certificate. These changes include updating the main software from Creative Suite 3 to Creative Suite 5. Many courses were updated to reflect the software changes. Graphic tablets were also added to the Macintosh computer lab so students would gain experience using graphic tablets that would be similar to what is used in the industry. Principle Assessment Methods Used in Quality Assurance for this Program: Other: JWCC Assessment Plan 28

6-digit CIP: 43.0107 Career Cluster: Law, Public Safety, Corrections and Security Career Pathway: Law Enforcement Services Program of Study: Law Enforcement Degree Type: 03 - AAS Program Title: Emergency Services/Law Enforcement Option (LAW 292) Goals/Objectives: The following are the program goals and outcomes, consistent with the College s Assessment Plan: 1. The student will learn the various components of the criminal justice network 1.1. Student will be able to identify the components 1.2. Student will be able to identify the function of each component 1.3. Student will be able to explain how the components interact 2. The student will understand the basic procedures of a criminal investigation 2.1. Student will understand basic crime scene precautions 2.2. Student will know the basic components of a crime scene kit 2.3. Student can describe basic evidence 3. The student will learn about criminal law 3.1. Student will learn about criminal law 3.2. Student can explain the level of proof needed for an arrest or conviction 3.3. Student can classify crimes into 3 main categories 4. The student will gain a basic understanding of juvenile justice 4.1. Student will be able to define juvenile 4.2. Student can define delinquency 4.3. Student can compare juvenile court to adult court 5. The student will understand the function of the police in our society 5.1. Student can contrast power and authority 5.2. Student can identify the main functions of the police 5.3. Student can identify the activities of patrol 5.4. Student will discuss the 3 E s of traffic safety 29

Need: JWCC District Employment Projections Average Annual Job Openings Employment due to Occupation 2006 2016 Percent Change Growth Replacement Total Criminal Justice & Law Enforcement Teachers, Postsecondary NA NA NA NA NA NA Bailiffs 13 14 7.69% 0 0 0 Detectives & Criminal Investigators 26 32 23.08% 1 1 2 Police & Sheriff's Patrol Officers 261 290 11.11% 3 7 10 Private Detectives & Investigators 6 7 16.67% 0 0 0 Source: IDES Community College District Employment Projections West Central IL, May 2010 Mean Wages Occupation HourlyAnnually Criminal Justice & Law Enforcement Teachers, Postsecondary NA NA Bailiffs $12.11 $25,190 Detectives & Criminal Investigators $28.90 $60,110 Police & Sheriff's Patrol Officers $21.35 $44,400 Private Detectives & Investigators $10.74 $22,330 Source: BLS Occupational Employment Statistics FY: Headcount: Credit Hours: Graduates: 2007 14 169 0 2008 21 316.5 0 2009 14 200 1 2010 23 400 1 2011 16 260 2 Quality: Each CTE program is guided by the College s Assessment Plan and develops its assessments of the programs goals and objectives. The Assessment Plan is relatively new and the program does not have documented assessment data for this review. Nonetheless, some changes (noted in the improvements section) have occurred as a result of developing an online course. The four-column assessment forms that summarize the program s assessment activities are included in the tables below. 30

John Wood Community College Assessment of Student Learning Assessment Implementation Form Department: Transportation and Truck Driving Training Date: December 14, 2009 Name of Program: Emergency Services: Law Enforcement Person Completing Form: Dennis Bingheim Degree/Certificate/Other: AAS Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal #1 The student will learn the various components of the criminal justice network Learning Outcome #1.2 Student will be able to identify the function of each component Six test questions were looked at for eleven students from the LEN 101 online course. This test was a final test after all the material was covered for the semester. The analysis of the first question found that the results were unacceptable. The results of the other questions were acceptable. The first question concerned a function of the prosecutor s office and the court system and dealt with the filing of an information as a formal charging document The explanations and difference between an information and an indictment needs to be emphasized in the online lecture. 31

John Wood Community College Assessment of Student Learning Assessment Implementation Form Department: Transportation and Public Safety Date: December 14, 2010 Name of Program: Emergency Services: Law Enforcement Person Completing Form: D. Bingheim Degree/Certificate/Other: Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal # 1 The student will learn the various components of the criminal justice network Learning Outcome #1.1 Student will be able to identify the components Program Goal #5 The student will understand the function of the Police in our society. Learning Outcome #5.2 Student can identify the main functions of the Police I reviewed 24 students from a lecture LEN 101 class and 5 students from an online LEN 101 class. The data was from a question asking the student to list the components of the criminal justice system I looked at the same 20 students as above. All LEN 101 students. The data came from one open end question asking to explain the function of the police The students showed a developing understanding of this goal. They seemed to get 3 of the four main components. But had trouble with identifying the public as a component The assessment showed that the students had a developing understanding of the function of the police. The online students appeared to have a better understanding We need to stress the public as a component. Also I feel we need to change the rubric to have only the three components, police corrections and courts as the developing skill and add public and/or some subcomponents to acceptable This Goal is further developed in other courses. The students in LEN 101 had a very basic level of understanding. A bit more emphasis on the police function should be emphasized in the lecture class 32

John Wood Community College Assessment of Student Learning Assessment Implementation Form Department: Emergency Services: Date: December 13, 2011 Name of Program: Law Enforcement Person Completing Form: D. Bingheim Degree/Certificate/Other: Goal and Student Learning Outcome Assessment Activity Assessment Results Use of Results Program Goal # 2 The student will understand the basic procedures of a criminal investigation. Learning Outcome #4Student will be able to list the objectives of the investigative process I checked the online LEN 150 classes for Fall 2010 and Spring 2011. I checked a question from one test that asked the student to list the four objectives of the criminal investigation process. The gave 1 point for knowing 0-2 objectives, 2 points for 3 objectives and 3 points for 4 objectives. There were a total of 13 students assessed. Of the 13 students six students listed all four objectives; 2 students listed three of the objectives and 5 students listed 0-2 objectives. The average was 2.1 We need to emphasis these objectives so that they can remember them as they progress through the course. Since this is part of the online class, the lecture information needs to be reevaluated to ensure that this is covered in the notes and not just leaving it to the student to read in the text. 33

Cost: The following cost data are from the JWCC annual department cost reports. These reflect only costs associated with the department shown they are not to be interpreted as program costs. 10205 Law Enforcement FY2011 FY2010 FY2009 Total Credit Hours 517.0 537.0 462.0 Total Tuition 64,719.00 59,883.00 47,412.00 Total Fees 530.00 420.00 450.00 Total Other 22,315.50 13,302.24 10,350.00 Total Revenue 87,564.50 73,605.24 58,212.00 Total Revenue per Credit Hour 169.37 137.07 126.00 Total Teaching, Benefits, and Other Direct Expenses 27,918.24 29,273.48 21,003.00 Total Equipment, Supplies, and Other Expenses 158.88 126.28 2,828.00 Total Expenses 28,077.12 29,399.76 23,831.00 Total Expenses per Credit Hour 54.31 54.75 51.58 Net Revenue (Cost) 59,487.38 44,205.48 34,381.00 Net Revenue (Cost) per Credit Hour 115.06 82.32 74.42 Action: Continued with minor improvements Improvements & Rationale for Action: The law enforcement program continues to provide students with degree choices for their future. Students may now earn an AA or AS in the transfer option. The AAS, in the non-transfer option, is still available for those that do not plan to continue their education. We continue to maintain the four core classes, LEN 101, 111, 150 and 212 for both programs. The LEN 122, Police Patrol Operations and Tactics, class has been added into the two-year rotation as this class is very popular with students. Credit hours in 2011 took a slight dip but were still higher than 2009. Classes are offered in traditional classroom style, the Open Learning Center and three of the four classes are offered online. In addition, LEN 130 is taught in the Open Learning Center. LEN 295 Special Topics was offered this past fall. The topic was Search and Seizure. A special topics class in private security is also being planned. Several of our courses are due for updating. A plan has been set to implement new editions of the text book and update the various courses over the next three semesters. The LEN 125 Police Report Writing 34

course, which is taught by the English faculty in the Open Learning Center, is being totally revised. This work is being done in a collaborative effort between the law enforcement program coordinator and the English department chair. Staffing remains constant with three adjunct faculty members teaching all the courses. The faculty includes a police lieutenant with 31 years of service, a veteran probation officer and an assistant state s attorney. Principle Assessment Methods Used in Quality Assurance for this Program: Other: JWCC Assessment Plan 35

6-digit CIP: 22.0301 Career Cluster: Information Technology Career Pathway: Information Support and Services Program of Study: Office Assistant Legal Focus Degree Type: 03 - AAS Program Title: Office Technology: Legal Option (OFT 232L) Goals/Objectives: 1. The student will be able to produce usable office documents 1.1. The student will produce a business letter 1.2. The student will produce a business memorandum 1.3. The student will produce a business report 1.4. The student will create a newsletter 1.5. The student will produce envelopes and labels 1.6. The student will create a table 2. The student will able to enter data using the keyboard 2.1. The student will keyboard at an acceptable speed with minimal errors 3. The student will have appropriate knowledge of basic computer skills 3.1. The student will use current operating system software 3.2. The student will navigate the internet 4. The student will be able to use word processing software 4.1. The student will create word processing documents 4.2. The student will edit word processing documents 4.3. The student will format word processing documents 4.4. The student will produce documents with special features 4.5. The student will create tables and charts 5. The student will be able to use spreadsheet software 5.1. The student will create a spreadsheet 5.2. The student will edit a spreadsheet 5.3. The student will format a spreadsheet 5.4. The student will produce spreadsheets with special features 5.5. The student will create charts 5.6. The student will create formulas 6. The student will be able to use database software 6.1. The student will create a database table 6.2. The student will create relationships between database tables 6.3. The student will create database queries 6.4. The student will create database reports 6.5. The student will create database forms 36