Appendix 1 to Item No: B4 Service Performance Indicators and Targets 212/13 to 214/15 April 213 Kent Fire & Rescue Service B4:7
STRATEGIC TARGETS FOR APPROVAL... 11 LPI 1 Total number of fires per 1, population... 11 LPI 128 - The number of accidental fires per 1, population... 13 LPI 11 - The number of deliberate fires per 1, population... 14 LPI 15 - Total number of calls to accidental fires in dwellings per 1, dwellings... 16 LPI 134 Fatalities and casualties in accidental fires per 1, population... 18 LPI 13 - The number of fires in non-domestic properties per 1, non-domestic properties... 19 LPI 145 Unwanted calls to AFAs attended... 21 LPI 136 i Number of Killed or Seriously Injured (KSI) from RTCs... 23 LPI 136 ii Number of Children Killed or Seriously Injured (KSI) from RTCs... 23 LPI 143 i Response Times Life threatening incidents attended within 1 mins... 25 LPI 143 ii Response Times Life threatening incidents attended within 12 mins... 25 LPI 144 Response Times Non life threatening incidents attended within 15 mins... 25 LPI 46 The number of shifts per employee lost due to sickness absence... 27 LPI 5 - Incidence rate of RIDDOR reportable incidents per 1, workers... 27 LPI 73 - Percentage of CO 2 reduction from operational activity... 28 OTHER INDICATORS - FOR INFORMATION... 29 TECHNICAL AND COMMUNITY SAFETY... 29 1. Service Delivery Indicators... 29 LPI 13 i - The number of accidental fires in non-domestic properties per 1, non-dom properties... 29 LPI 13- The number of accidental grassland fires per 1, population... 31 LPI 129 - The number of accidental rubbish fires per 1, population... 32 LPI 141 - The number of accidental vehicle fires per 1, population... 33 LPI 133 - Total number of calls to deliberate fires in dwellings per 1, dwellings... 34 LPI 13 ii - The number of deliberate fires in non-domestic properties per 1, non-dom properties... 35 LPI 132- The number of deliberate grassland fires per 1, population... 36 LPI 131 - The number of deliberate rubbish fires per 1, population... 37 LPI 12 - The number of deliberate vehicle fires per 1, population... 38 LPI 135 Precautionary checks and first aid arising from accidental fires per 1, population... 39 LPI 148 Outcomes of accidental dwelling fires [new indicator]... 39 LPI 17 - The % of fires in dwellings where a smoke alarm was fitted but did not activate... 4 LPI 18 - The % of fires in dwellings where a smoke alarm was not fitted... 4 LPI 11 The number of calls received to malicious false alarms per 1, population... 4 LPI 11 i The percentage of malicious false alarms attended... 4 LPI 11 ii The percentage of malicious false alarms not attended... 4 LPI 112 Number of RTCs (excluding no action) per 1, population... 41 2. Technical Fire Safety Indicators... 42 LPI 3 Percentage of Building Control consultations completed within 21 days... 42 LPI 31 Percentage of Approved Inspector consultations completed within 21 days... 42 B4:8
LPI 32 Percentage of Fire Safety risks dealt with within 24 hours... 42 LPI 33 Percentage of TFS inspections after a fire in non-dom properties completed within 72 hrs... 42 3. Community Safety Indicators... 43 LPI 2 Number of HSVs completed... 43 LPI 29 the % of HSVs completed in houses assessed as above or well above high risk... 43 LPI 23 Length of time taken to complete HSVs... 43 LPI 211 Time taken to successfully make contact and visit vulnerable persons after a referral is received... 43 LPI 28 Time spent on CS activity... 44 LPI 21 Number of Home Safety Packs sent to low risk households... 44 OPERATIONS... 45 4. Service Delivery Indicators... 45 LPI 115 - The % of incidents where the height vehicle attended within 3 minutes of being mobilised... 45 LPI 14 Time lag between the first and second pump attending property fires... 45 LPI 12 Turnout times... 45 LPI 146 Availability of appliances against the staff resourcing model... 46 LPI 117 Number of incident reports completed within 48 hours... 46 LPI 124 Days taken to complete de-brief reports against number of Level 1, 2, 3 and 4 incidents... 47 LPI 147 Operational severity of building fires [new indicator]... 47 5. Communication and Mobilising... 48 LPI 137 - Percentage of emergency calls answered within 2 seconds... 48 LPI 138 - Percentage of calls with a fire engine mobilised within 6 seconds... 48 LPI 138 i - Percentage of calls with a fire engine mobilised within 6 seconds Life threatening incidents... 48 LPI 138 ii - Percentage of calls with a fire engine mobilised within 6 seconds Non life threatening incidents... 48 LPI 139 - Percentage of calls with a fire engine mobilised within 9 seconds... 48 LPI 139 i - Percentage of calls with a fire engine mobilised within 9 seconds Life threatening incidents... 48 LPI 139 ii - Percentage of calls with a fire engine mobilised within 9 seconds Non life threatening incidents... 48 6. Engineering... 49 LPI 91 Time appliances spend unavailable due to defects or servicing (hours)... 49 LPI 92 Number of accidents... 49 CORPORATE HEALTH... 5 7. Human Resources and Equality... 5 8. Communications and Media... 51 LPI 8 Most frequently viewed content on the website... 51 LPI 81 - The number of visits to the website... 51 LPI 82 FOI Requests [new indicator]... 51 9. Environment... 52 B4:9
LPI 7 Gas consumption... 52 LPI 71 Electricity consumption... 52 LPI 72 Water consumption... 52 B4:1
STRATEGIC TARGETS FOR APPROVAL LPI 1 Total number of fires per 1, population This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Maintain current target: 1% 3-year average reduction on the previous 3-year average (29-12). Three-year average target Three-year average 212-215 projection 212-215 No. of incidents 3,956 5,398 3,527 Incidents per 1 1, pop 22.9 31.24 2.41 Oct 11 Sep 12 Data CIPFA Nearest Neighbour Model 2 England Kent 3 Upper Quartile 26.63 25.98 Average 29.74 32.68 26.69 LPI 1 - Total fires - KFRS 7, 6, 5, 6,51 5,55 6,11 5,974 5,398 4, 3, 3,956 2, 1, 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target In 212/13 the Authority attended 3,956 fires, which represents a reduction of 34% compared to the previous year. Although all types of fires experienced a decrease, outdoor fires was the category that had the most significant impact on the overall reduction since it accounts for the highest proportion of fires the Authority attends every year. Kent and Medway were affected by exceptionally wet weather in 212, in particular over the summer months, and this had a clear effect on reducing the number of outdoor fires that the Authority was called to. 1 Rates in this document are calculated using the Census 211 population and dwelling figures published by the Office for National Statistics (Population: 1,727,8; dwellings: 711,8). Non-domestic property figures have been taken from the ONS 21 mid-year estimates. 2 This model was developed by CIPFA to aid local authorities in comparative and benchmarking exercises. This model allows users to generate family groups based upon a wide range of socio-economic indicators. The CIPFA Nearest Neighbours Model adopts a scientific approach to measuring the similarity between authorities, taking factors such as the social and physical characteristics of the authorities into account. The authorities included in our CIPFA group are: Hampshire, Essex, Lancashire, Derbyshire, Staffordshire, Hertfordshire, Suffolk, Devon & Somerset, West Sussex, Cheshire, Nottinghamshire, Humberside, Hereford & Worcester, Northamptonshire and Norfolk. 3 Kent s relative position is 14/45 in England and 5/16 for the CIPFA group. B4:11
Despite being an important element to consider, the weather is only one of a number of factors that have contributed to the decrease in fires seen in 212/13. Undoubtedly, the continuous community safety work carried out by the Authority has helped to reduce the number of fires in homes and other properties to the lowest figures ever recorded. The three-year average projection (212-15) now stands at 3,527 fires or 2.4 fires per 1, population. This performance, if achieved, would be 35% better than the three-year average. The trend line depicted in the chart below (solid line) shows how the pace of improvement increased in 212/13, and there is therefore no reason to believe that the target will not be met at the end of 214/15. Long term trend line All Fires y = -1.7134x + 75343 R² =.789 8 7 6 5 4 3 2 1 Dec-8 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 B4:12
LPI 128 - The number of accidental fires per 1, population This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Maintain current target: 12% 3-year average reduction on the previous 3-year average (29-12). Three-year average target Three-year average 212-215 projection 212-215 No. of incidents 2,173 2,84 2,4 Incidents per 1, pop 12.58 16.23 11.6 Oct 11 Sep 12 Data CIPFA Nearest Neighbour Model England Kent 4 Upper Quartile 14.5 14.99 Average 16.4 17.17 14.6 LPI 128 - Accidental Fires - KFRS 4, 3,5 3, 2,5 3,437 3,175 3,25 3,62 2,84 2, 2,173 1,5 1, 5 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target After the small increase seen in 211/12 the Authority attended 2,173 accidental fires in 212/13, which is 29% fewer than the year before. This is the lowest number of accidental fires ever experienced in Kent and Medway. The majority of the accidental fires attended were house fires (38%), as opposed to outdoor fires (28%) which was the prevalent category attended the previous year. Reductions were also seen in the number of vehicle fires and non-residential property fires. The average projection for the three-year period of 212-15 currently stands at 2,4 accidental fires or 11.6 fires per 1, population. This projection is 29% better than the three-year average target which means the Authority is in a good position to achieve the target at the end of 214-15. 4 Kent s relative position is 7/45 in England and 5/16 for the CIPFA group. B4:13
LPI 11 - The number of deliberate fires per 1, population This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Maintain the target agreed last year: 9% 3-year average reduction on the previous 3-year average (29-12). Three-year average target Three-year average 212-215 projection 212-215 No. of incidents 1,783 2,595 1,529 Incidents per 1, pop 1.32 15.2 8.85 Oct 11 Sep 12 Data CIPFA Nearest Neighbour Model England Kent 5 Upper Quartile 9.62 8.14 Average 13.34 15.52 12.63 LPI 11 - Deliberate Fires - KFRS 3,5 3, 2,5 3,73 2,525 2,837 2,912 2,595 2, 1,5 1,783 1, 5 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target The Authority has been very successful at reducing the number of deliberate fires over the past nine years. Although figures increased to 2,912 fires in 211/12, this still represented a 7% drop in numbers compared with the peak of activity recorded in 23/4. The falling trend continued in 212/13 when the Authority attended the lowest number of deliberate fires (1,783) since records began. Outdoor fires accounted for the biggest numerical reduction (from 2,125 in 211/12 down to 1,174 in 212/13), undoubtedly linked to the wet weather conditions that affected the area for much of 212. The current projection for the three-year period up to 214/15 is very encouraging, at 8.9 deliberate fires per 1, population. If achieved, this projection would be 41% better than the three-year average target. The chart below shows how the number of attendances to deliberate fires oscillate around the long term trend line (solid line), and in some cases the fluctuations can be quite significant. However, the trend line clearly shows that the decline is likely to continue in the near future. Therefore, indications are that the target is likely to be achieved at the end of March 215. 5 Kent s relative position is 26/45 in England and 11/16 for the CIPFA group. B4:14
Long term trend line All Deliberate Fires 4 y = -1.624x + 45931 R² =.7888 35 3 25 2 15 1 5 Dec-8 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 B4:15
LPI 15 - Total number of calls to accidental fires in dwellings per 1, dwellings This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries and Objective 3 Providing high quality and value for money services Maintain current target: 11% 3-year average reduction on the previous 3-year average (29-12). The Authority has attended this year the lowest number of ADFs ever. Although it seems improbable that the trend will reverse, it is likely that it will flatten at some point in the near future. The Authority has been the best performer nationally in this area for a number of years and performance in 212/13 is likely to improve our relative position even further. A 3-year average target of 636 ADFs is still ambitious and, if achieved, would represent a historic low number. No. Of incidents Incidents per 1, dwellings Three-year average target 212-215 Three-year average projection 212-215 561 636 523 7.88 8.94 7.35 Oct 11 Sep 12 Data CIPFA Nearest Neighbour Model England Kent 6 Upper Quartile 11.2 1.87 Average 11.87 12.23 8.61 LPI 15 - Accidental Dwelling Fires - KFRS 9 8 7 6 771 713 677 69 636 5 561 4 3 2 1 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target In 212/13, accidental house fires accounted for the highest proportion of accidental fires (38%) compared with previous years when outdoor fires were more prevalent. Historically, the Authority has performed very well in this area and has been among the top performers nationally for more than ten consecutive years. In 212/13 the number of accidental fires in dwellings dropped even further to 561, the lowest number ever recorded. This represented a 19% decline on the number of fires attended in 211/12. The long term trend, as shown in the chart below, indicates that the decline in activity is likely to continue in the coming years and therefore it is very probable that the three-year target will be met. If 6 The Authority is the 4th top performer in this area. Cleveland, Warwickshire and Cambridgeshire are the top 3. B4:16
achieved, the current 3-year average projection of 7.4 ADFs per 1, dwellings would be 18% better than the target. Long term trend line Accidental Dwelling Fires 9 y = -.1341x + 6144 R² =.8357 8 7 6 5 4 3 2 1 Dec-8 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 B4:17
LPI 134 Fatalities and casualties in accidental fires per 1, population This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries Maintain the target agreed last year: 12% 5-year average reduction on 211/12 performance. This target supports the Authority s aspiration to have zero fire deaths and fewer fire casualties by 22. Five-year average target 212-217 No. Fatalities/Casualties 98 11 Cas/Fat per 1, pop 5.67 6.35 Comparative data includes fatalities and non-fatal casualties in deliberate fires Oct 11 Sep 12 Data CIPFA Nearest Neighbour Model England Kent 7 Upper Quartile 5.8 5.1 Average 6.9 6.98 7.99 LPI 134 - Fatalities and casualties in accidental fires - KFRS 14 12 123 1 8 79 79 98 11 6 4 2 29-1 21-11 211-12 212-13 actual and 5-year avg target (212-17) Actual 5-year avg target In 212/13, there were 3 fatalities and 95 casualties resulting from accidental fires. Two of the fatalities and 68 of the casualties occurred in dwellings. The Authority continues to deliver targeted community safety activity aimed at reducing the risk of people dying or getting injured in fires and in particular in house fires. Performance in 212/13 was better than the previous year when 5 people died and 118 suffered injuries as a result of accidental fires. This shows that the safety messages may be having a positive impact in raising awareness and mitigating the risk. In 212/13 there were also 2 people who died and 17 who suffered injuries as a result of deliberate fires. 7 Kent s relative position is 32/45 in England and 12/16 for the CIPFA group. B4:18
LPI 13 - The number of fires in non-domestic properties 8 per 1, non-domestic properties This indicator supports Objective 1 - Reducing the numbers of fires, deaths and injuries and Objective 8 Working with businesses to support the local economy Maintain the 3-year average target agreed last year for 212-15: 11% 3-year average reduction on previous 3-year average (29-12). Although the decline given by the trend line is more optimistic, factors such as the economic recession are likely to impact negatively on this indicator. Current figures are also relatively small and the downward trend is expected to flatten at some point in the near future. No. of incidents Incidents per 1, non-dom Three-year average target 212-215 Three-year average projection 212-215 267 342 242 5.11 6.55 4.64 LPI 13 - Non-domestic fires - KFRS 45 4 423 384 35 3 365 363 342 25 2 267 15 1 5 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target The Authority attended 267 fires in non-domestic properties in 212/13, a 26% improvement when compared with the previous year. The three-year average projection currently stands at 4.6 fires per 1, non-domestic properties, which is 29% better than the target. The long-term trend, as shown in the chart below, indicates that the decrease in activity is likely to continue in the future. 8 Non-domestic premises include residential properties other than dwellings (hotels, B&B or residential homes) as well as non-residential properties such as offices, retail and industrial establishments, warehouses, hospitals, sporting venues, entertainment and cultural premises, religious venues and those used by public administration. B4:19
Long term trend line Fires in non-domestic premises 5 y = -.956x + 4251.3 R² =.866 45 4 35 3 25 2 15 1 5 Dec-8 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 B4:2
LPI 145 Unwanted calls to AFAs attended 9 This indicator supports Objective 3 Providing high quality and value for money services and Objective 8 Working with businesses to support the local economy The first stage of the Automatic Fire Alarm (AFA) policy included in last year s IRMP came into force in April 212. As a result, all calls have been challenged and most calls to AFAs from non-domestic properties received between the hours of 6am and 6pm have not had an emergency response. This indicator was introduced last year to monitor the effects of the AFA policy. As expected, the number of unwanted calls to AFAs attended in non-domestic properties has decreased significantly since April 212. From April 213 the AFA policy will apply during the night as well. Calls to AFAs attended 12/13 target 13/14 target 14/15 target 3,664 3,19 2,748 2,61 6, LPI 145- Unwanted calls to AFAs attended - KFRS 5, 5,358 5,224 4,885 4, 3, 2, 3,19 3,664 2,748 2,61 1, 29-1 21-11 211-12 212-13 213-14 214-15 Actual Target In 212/13 the Authority attended 3,19 unwanted calls to AFAs. The table below shows the distribution of those calls throughout the day. Total unwanted calls to AFAs attended 212-13 Day (6am-6pm) Night (6pm-6am) Total Domestic 1,3 (82%) 745 (42%) 1,775 Non-domestic 192 (15%) 987 (56%) 1,179 Other 36 (3%) 29 (2%) 65 Total 1,258 1,761 3,19 9 This includes all calls attended by the Authority that are identified by Control operators as automatic fire alarms at the time the call comes in and that turned out to be false alarms. B4:21
This indicator also monitors the number of calls to AFAs that have not received an emergency response. In 212/13 there were 2,1 of these calls, which is a significant increase when compared with the previous year (46). Finally, the indicator also looks at whether the number of fire calls that turned out to be AFAs has remained within normal figures after the introduction of the policy. This is because a number of callers may decide to incorrectly confirm the existence of a fire knowing that this is the only way an emergency response will be provided. The table below shows that this has not been the case; in fact the number of fire calls that turned out to be AFAs experienced an 18% reduction in 212/13. Overview Day (6am-6pm) Night (6pm-6am) Total Calls to AFAs not attended 1,886 124 2,1 Calls to fires attended that turned out to be: AFAs false alarms 345 248 593 Malicious false alarms Good Intent false alarms 38 49 87 1,277 1,26 2,483 B4:22
LPI 136 i Number of Killed or Seriously Injured (KSI) from Road Traffic Collisions (RTCs) LPI 136 ii Number of Children Killed or Seriously Injured (KSI) from RTCs This indicator supports Objective 2 Reducing road accidents, deaths and injuries In December 21, the Kent and Medway Road Casualty Reduction Group agreed new performance targets: By 22, to achieve a 33% reduction in the number of people Killed or Seriously Injured in road crashes, compared with the 24 to 28 average; By 22, to achieve a 4% reduction in the number of children Killed or Seriously Injured in road crashes, compared with the 24 to 28 average. In order to achieve the 22 targets, the Authority should aim to achieve an even reduction each year. LPI 136 i Provisional 212 22 target Kent KSIs 525 N/A Medway KSIs 51 N/A Kent & Medway 576 552 (33% reduction in the number of KSIs compared with the 24 to 28 avg) 8 LPI 136 i - KSIs 7 6 5 72 64 583 576 552 4 3 2 1 29 21 211 212 Provisional 22 Actual Target B4:23
LPI 136 ii Provisional 212 22 target Kent KSIs 44 N/A Medway KSIs 7 N/A Kent & Medway 51 46 (4% reduction in the number of children KSIs compared with the 24 to 28 avg) 8 LPI 136 ii - Children KSIs 7 6 65 71 5 4 5 51 46 3 2 1 29 21 211 212 Provisional 22 Actual Target Performance against these two targets is calculated using all incidents reported by the Police and not only those attended by the Authority. Provisional figures for the whole of 212 indicate that 51 people died and 474 suffered serious injuries in RTCs in Kent, whilst in Medway the figures for the same period were 2 and 49 respectively. Also in 212, one child died in Kent and 43 children suffered serious injuries. In Medway seven children also suffered serious injuries. No child fatalities were recorded in Medway in 212. In 212 performance against LPI 136 i was better than the previous year with 7 fewer KSIs. However, performance against LPI 136 ii was slightly worse with 1 more child KSI. B4:24
LPI 143 i Response Times Life-threatening incidents attended within 1 mins LPI 143 ii Response Times Life-threatening incidents attended within 12 mins LPI 144 Response Times Non-life threatening incidents attended within 15 mins This indicator supports Objective 3 - Providing high quality and value for money services and Objective 2 Reducing road accidents, deaths and injuries New performance indicators were introduced in April 212 as a result of the IRMP. Response times to emergency incidents are monitored against two categories of incidents: - Life-threatening: all fires in dwellings, non-residential properties and other residential properties (excluding chimney fires). Road traffic collisions (excluding no action). - Non-life threatening: any incident not falling into the life threatening category (including false alarms) excluding animal rescues and co-responder incidents. Attendance times to emergency incidents are calculated from the time when the first resource is mobilised to the time when the first resource books in attendance at the incident. Incidents only attended by officers are excluded from both categories being measured. Targets were agreed last year to maintain performance for response to fires within 1 minutes and gradually improve attendance times to road traffic collisions (RTCs) to the same level as fires, which was at 85%. This supported the statement made in the IRMP that we wanted to respond to RTCs as quickly as fires. Similar logic was applied to attendance to life-threatening incidents within 12 minutes. Targets were set to improve the attendance times for RTCs from a baseline of 83% performance up to 92% to match fires. The targets were set to improve performance over a five year period through changes in service delivery as part of projects such as Review of Operational Capability and Variable Crewing. Overall, during 212/13, 77.4% of life-threatening incidents were reached within 1 minutes, which is lower than the target that was agreed (8%). However, the percentages for RTCs and fires, when looked at individually, were very similar to the previous year. The Authority has also continued to perform better than target when attending fires in 212/13 (83% within 1 minutes and 92% within 12). However, in 212/13 there were fewer fires than normal, which meant that RTCs accounted for a higher proportion of the total number of incidents. In 212/13 RTCs accounted for 42% of the life-threatening incidents compared with around 34% in previous years. The slower response times to RTCs have therefore had a higher impact on the overall performance figure. During the year, 69% of RTCs were attended within 1 minutes and 82% within 12 minutes, which accounts for the overall performance (fires + RTCs combined) being worse than target. Therefore, it is recommended that the targets agreed last year are shifted by one year to allow more time for projects such as the review of operational capability and recruitment to improve response times to RTCs. The table below shows the proposed indicators and the targets agreed by Members last year are provided in brackets. B4:25
LPI 143i - Life threatening incidents reached within 1 minutes LPI 143ii - Life threatening incidents reached within 12 minutes LPI 144 - Non life threatening incidents reached within 15 minutes 11/12 actual Total 79.5% 12/13 target 12/13 actual Total 77.4% Fires 85.1% Fires 83.3% 8% RTCs 68.8% RTCs 69.1% Total 89.% Total 87.5% Fires 82.2% Fires 91.6% 89% RTCs 82.7% RTCs 81.8% 13/14 target (Agreed last year) 8% (81%) 89% (9%) 14/15 target (Agreed last year) 81% (83%) 9% (91%) 15/16 target (Agreed last year) 83% (84%) 91% (92%) 16/17 target (Agreed last year) 84% (85%) 92% (92%) 17/18 target 95.9% 9% 95.8% 9% 9% 9% 9% 9% 85% 92% B4:26
LPI 46 The number of shifts per employee lost due to sickness absence This indicator supports Objective 3 - Providing high quality and value for money services Maintain 212/13 performance for Service Support and 211/12 performance for operational personnel. 11/12 12/13 12/13 actual target actual 13/14 target Operational 4,483 5.2 5,559 (5.23) (6.67) 5.23 Service 1,868 7.8 1,583 Support (8.48) (7.15) 7.15 Total 6,35 5.7 7,142 (5.89) (6.78) N/A Across the Authority, on average, 6.78 shifts per staff member were lost due to sickness, which is worse than the target of 5.7 shifts. Sickness absence amongst business support staff improved compared to the previous year and overall accounted for 22% of all the shifts lost in 212/13. On the other hand, operational sickness worsened in 212/13 when 6.67 shifts were lost per person compared to only 5.23 the previous year. Sickness is monitored throughout the year by the Human Resources and Equalities Committee. LPI 5 - Incidence rate of RIDDOR reportable incidents per 1, workers Incidents 11/12 target 12/13 target 3-year average of 2 incidents per annum (211/12 213/14) 12/13 actual 12 13/14 target 3-year average of 2 incidents per annum (211/12 213/14) In 212/13 there were 12 incidents reportable to the Health and Safety Executive (HSE) under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR). This equated to an incident rate of 733 per 1, employees. The Authority measures all incidents which are reportable to the HSE in place of the category major injury. This makes monitoring more meaningful since, otherwise, the figures would be very small. B4:27
LPI 73 - Percentage of CO 2 reduction from operational activity This indicator supports Objective 6 - Reducing our impact on the environment All gas and electricity figures have been revised to incorporate complete billing data which is now available. The table below contains the most up-to-date current and historic figures. CO 2 emissions from operational activity will be reviewed in the near future to assess the impact of the new pool of vehicles introduced as a result of the fleet review. Any changes in existing targets resulting from this will subsequently be reported to Members. Figures for 212/13 will not be published until the end of June to allow for all the readings to be collected and analysed. The Authority has previously set a target to reduce carbon emissions by 35%, compared with the 28/9 baseline. It was hoped to achieve this reduction by 213/14 but it is now apparent that this was overly optimistic and more time is needed to achieve this improvement. The Authority s new Caring for the Environment strategy will support the delivery of this target and it is recommended that the 35% target is retained, but the year for achieving the target is changed to 216/17. 8/9 actual 9/1 actual 1/11 actual 11/12 actual 12/13 actual 16/17 target Tonnes of CO 2 emitted 4,282 4,48 4,418 4,17 This figure will not be available until June 213 2,783 5, 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 2 will be available in June 213 28/9 29/1 21/11 211/12 212/13 216/17 Targets Actual B4:28
OTHER INDICATORS - FOR INFORMATION The indicators outlined below will be used by the Service to manage performance and are provided in this report for information. TECHNICAL AND COMMUNITY SAFETY 1. Service Delivery Indicators LPI 13 i - The number of accidental fires in non-domestic properties 1 per 1, non-domestic properties Maintain the 3-year average target agreed last year for 212-15: 11% 3-year average reduction on previous 3-year average (29-12). Although the decline given by the trend line is more optimistic, factors such as the economic recession are likely to impact negatively on this indicator. Current figures are also relatively small and the downward trend is expected to flatten at some point in the near future. No. of incidents Incidents per 1, non-dom Three-year average target 212-215 Three-year average projection 212-215 181 24 164 3.47 4.6 3.14 LPI 13 i - Accidental Non-Domestic Fires - KFRS 35 3 33 271 25 2 259 25 24 15 181 1 5 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target 1 Non-domestic premises include residential properties other than dwellings (hotels, B&B or residential homes) as well as non-residential properties such as offices, retail and industrial establishments, warehouses, hospitals, sporting venues, entertainment and cultural premises, religious venues and those used by public administration. B4:29
Long term trend line Accidental Primary Fires in properties affected by the new RRO 35 y = -.675x + 2999.5 R² =.7718 3 25 2 15 1 5 Dec-8 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 B4:3
LPI 13- The number of accidental grassland fires per 1, population Maintain the target agreed last year: 12% 3-year average reduction on the previous 3-year average (29-12). The number of accidental grass fires is highly dependent on weather conditions throughout the year. The 12% 3-year average reduction is a realistic and ambitious target since, based on previous patterns, it is unlikely that the wet weather experienced in 212 would continue for three consecutive years. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 23 542 178 1.17 3.14 1.3 LPI 13 - Accidental Grassland Fires - KFRS 8 7 6 717 614 639 5 4 3 486 542 2 1 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) 23 Actual 3-year avg 3-year avg target B4:31
LPI 129 - The number of accidental rubbish fires per 1, population Maintain the target agreed last year: 13% 3-year average reduction on the previous 3-year average (29-12). Although the decline given by the trend line is more optimistic, current figures are relatively small and the downward trend is expected to flatten at some point in the near future. Therefore, the current target is still ambitious, particularly if the weather turns warmer and drier in future years. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 273 344 244 1.58 1.99 1.41 LPI 129 - Accidental Rubbish Fires - KFRS 5 45 4 435 395 35 3 364 385 344 25 2 273 15 1 5 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target Long term trend line Accidental rubbish fires (primary and secondary) 5 y = -.192x + 4811 R² =.7482 45 4 35 3 25 2 15 1 5 Dec-8 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 B4:32
LPI 141 - The number of accidental vehicle fires per 1, population Maintain the current target: 17% 3-year average reduction on the previous 3-year average (29-12). The current target is in line with the performance given by the trendline. Three-year average target Three-year average 212-215 projection 212-215 No. of incidents 431 438 416 Incidents per 1, pop 2.49 2.53 2.41 LPI 141 - Accidental Vehicle Fires - KFRS 6 527 561 5 524 4 495 431 438 3 2 1 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target B4:33
LPI 133 - Total number of calls to deliberate fires in dwellings per 1, dwellings Maintain current target: 5% 3-year average reduction on the previous 3-year average (29-12). Although the trend line shows that further reductions are possible, the overall number of fires is small and improvements in this area could be difficult to achieve. No. of incidents Incidents per 1, dwellings Three-year average target 212-215 Three-year average projection 212-215 94 118 87 1.32 1.66 1.22 LPI 133 - Deliberate Dwelling Fires - KFRS 14 124 12 131 124 1 118 118 8 94 6 4 2 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target Long term trend line Deliberate Dwelling Fires y = -.265x + 1197.5 R² =.8659 16 14 12 1 8 6 4 2 Dec-8 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 B4:34
LPI 13 ii - The number of deliberate fires in non-domestic properties per 1, non-domestic properties Maintain current target: 1% 3-year average reduction on the previous 3-year average (29-12). Although the trend line indicates that further improvements can be achieved, the current figures are very small and therefore it is likely that the projected decline will flatten at some point in the near future. No. of incidents Incidents per 1, non-dom Three-year average target 212-215 Three-year average projection 212-215 86 12 78 1.65 1.95 1.5 LPI 13 ii - Deliberate Non-Domestic Fires - KFRS 14 12 1 12 16 113 113 12 8 86 6 4 2 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target Long term trend line Deliberate Primary Fires in properties affected by the new RRO 16 y = -.281x + 1251.9 R² =.7743 14 12 1 8 6 4 2 Dec-8 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 B4:35
LPI 132- The number of deliberate grassland fires per 1, population Maintain current target: 9% 3-year average reduction on the previous 3-year average (29-12). The number of accidental grass fires is highly dependent on weather conditions throughout the year. Although performance in 212/13 was exceptional, previous weather patterns indicate that it is unlikely that the wet weather conditions will continue for another two consecutive years. Therefore the current target of 1% 3-year average reduction is felt to be realistic. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 341 653 31 1.97 3.78 1.79 LPI 132 - Deliberate Grassland Fires - KFRS 9 8 7 88 718 774 6 5 4 572 653 3 341 2 1 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target B4:36
LPI 131 - The number of deliberate rubbish fires per 1, population Maintain current target: 5% 3-year average reduction on the previous 3-year average (29-12). These fires account for a third of the total deliberate fires attended and the Authority was keen to reduce deliberate activity further last year. This is an area where, historically, the Authority has not performed well when compared to other FRAs. In 212/13 performance improved significantly, influenced by the wet weather conditions. This level of performance will be difficult to maintain in future years if the weather turns drier and warmer. Therefore it is believed that the current target, if achieved, will bring a reasonable improvement over the three-year period. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 654 844 582 3.79 4.89 3.37 LPI 131 - Deliberate Rubbish Fires - KFRS 1,2 1, 886 1,13 8 846 8 844 6 654 4 2 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target B4:37
LPI 12 - The number of deliberate vehicle fires per 1, population Maintain target agreed last year: 3% 3-year average reduction on the previous 3-year average (29-12). The Authority has achieved rapid improvements on this area over the last four years. The long term trend line shows that, although the decline is likely to continue, the pace of improvement will possibly slow down. Therefore figures are expected to flatten in the coming years. Performance in this area is very good and this is not a key priority for the Authority. Therefore, it is recommended that the Authority maintains the 3-year average target agreed last year. No. of incidents Incidents per 1, pop Three-year average target 212-215 Three-year average projection 212-215 347 379 233 2.1 2.19 1.35 LPI 12 - Deliberate Vehicle Fires - KFRS 8 7 6 78 538 5 59 4 3 396 347 379 2 1 29-1 21-11 211-12 212-13 actual and 3-year avg target (212-15) Actual 3-year avg 3-year avg target Long term trend line Deliberate Vehicle Fires (Primary + Secondary) y = -.4414x + 18489 R² =.9128 1 9 8 7 6 5 4 3 2 1 Dec-8 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 B4:38
LPI 135 Precautionary checks and first aid arising from accidental fires per 1, population Maintain the target agreed last year: 5-year average of 77 precautionary checks and first aid casualties for the 212-17 period. This will match the performance achieved in 211/12. The aim is to ensure there is a reduction in the number of fatalities and casualties resulting from accidental fires without seeing an increase in the number of precautionary checks and first aid. Five-year average target 212-217 No. Of PC/FA 66 77 PC/FA per 1, pop 3.82 4.46 12 LPI 135 - Precautionary checks and First Aid in accidental fires - KFRS 1 1 114 8 6 77 66 77 4 2 29-1 21-11 211-12 212-13 actual and 5-year avg target (212-17) Actual 5-year avg target LPI 148 Outcomes of accidental dwelling fires (new indicator) This indicator monitors the impact of accidental dwelling fires on the owner/occupier. Incidents are classified according to the same criteria used during the Post Incident Protocol. For example, incidents with casualties or fatalities, or extensive damage to the property, would be classified as Severe. This indicator will be monitored in 213/14. 11/12 actual Minor 274 (39.8%) 224 (4.%) Moderate 382 (55.4%) 31 (55.2%) Severe 33 (4.8%) 27 (4.8%) Total ADFs 689 561 B4:39
LPI 17 - The % of fires in dwellings where a smoke alarm was fitted but did not activate LPI 18 - The % of fires in dwellings where a smoke alarm was not fitted These indicators will be monitored in 212/13. 11/12 actual LPI 17 151 (18.7%) 144 (21.9%) LPI 18 256 (31.7%) 183 (27.9%) Working smoke alarms 41 (49.6%) 328 (5.%) Total DFs 88 655 LPI 11 The number of calls received to malicious false alarms per 1, population LPI 11 i The percentage of malicious false alarms attended LPI 11 ii The percentage of malicious false alarms not attended Last year 55% of all malicious false alarms attended originated as unwanted fire signals. The AFA policy has contributed to reducing this figure to 39% this year. From April 213 the AFA policy will be extended to cover all calls to AFAs received from non-domestic properties day and night, reducing the Service s attendance to unwanted fire calls even further. These indicators will be monitored in 212/13. 11/12 actual No. of incidents 458 338 Incidents per 1, pop.27.2 LPI 11 i 57.6% 46.8% LPI 11 ii 42.4% 53.2% B4:4
LPI 112 Number of RTCs (excluding no action) per 1, population This indicator will be monitored in 213/14. 11/12 actual No. of incidents 742 785 Incidents per 1, pop 4.41 4.66 *Comparative information is only available for all RTCs 11/12 Data CIPFA Nearest Neighbour Model England Kent 11 Upper Quartile 4.31 4.52 Average 5.99 5.76 5.11 Long term trend line RTCs (exc. No action) 12 y = -.191x + 8554.2 R² =.8118 1 8 6 4 2 Dec-8 Jul-9 Jan-1 Aug-1 Feb-11 Sep-11 Apr-12 Oct-12 May-13 Nov-13 11 Kent s relative position is 17/45 in England and 8/16 for the CIPFA group. B4:41
2. Technical Fire Safety (TFS) Indicators LPI 3 Percentage of Building Control consultations completed within 21 days Maintain existing target. 12/13 target 13/14 target Percentage 98% 1% 98% LPI 31 Percentage of Approved Inspector consultations completed within 21 days Maintain existing target. 12/13 target 13/14 target Percentage 95% 99.6% 95% LPI 32 Percentage of Fire Safety risks dealt with within 24 hours Maintain existing target 12/13 target 13/14 target Percentage 98% 96.6% 98% LPI 33 Percentage of TFS inspections after a fire in non-domestic properties completed within 72 hours This indicator will be monitored in 213/14. Percentage 96.8% B4:42
3. Community Safety Indicators LPI 2 Number of Home Safety Visits (HSVs) completed This indicator will be monitored in 213/14. Total 1, 12/13 target 1,935 (includes 564 completed by Partners) LPI 29 the % of HSVs completed in houses assessed as above or well above high risk Complete at least 6, HSVs in houses assessed as above or well above high risk. 12/13 target 13/14 target Percentage 6.% 54.8% N/A Number of HSVs N/A 5,448 6, LPI 23 Length of time taken to complete HSVs The time taken (in calendar days) to complete the HSV is calculated from the point contact is made with the customer to the date the check is completed. NOTE: The total HSV for this indicator will not match LPI 2. This is due to some visits being added to the system retrospectively and therefore for a minority of visits it is not possible to calculate the length of time taken to complete. This indicator will be monitored in 213/14. Avg days Total 22 LPI 211 Time taken to successfully make contact and visit vulnerable persons after a referral is received This indicator will be monitored in 213/14. Instances 12/13 Total referrals 3,269 Contact successfully made within 3 days Appointment booked within 14 days Initial visit completed within 28 days Avg days taken 12/13 % within timeframe 12/13 3,55 9 34.5% 2,783 1 76.7% 2,583 14 86.1% B4:43
LPI 28 Time spent on Community Safety activity All community safety activity is included in this indicator apart from HSVs and education visits. This indicator will be monitored in 213/14. Avg Number of Officer Time Time (Hrs) No Officers duration of visits (Hrs) visit (Hrs) Total 2,716 7,76 8,837 24,14 2 LPI 21 Number of Home Safety Packs sent to low risk households This indicator will be monitored in 213/14. Letter 196 E-Mail 94 Total 29 B4:44
OPERATIONS 4. Service Delivery Indicators LPI 115 - The % of incidents where the height vehicle attended within 3 minutes of being mobilised As a result of the IRMP consultation in 28/9 a benchmark standard was introduced to measure attendance times for height vehicles. According to this standard, the Authority will work to ensure a height vehicle is in attendance within 3 minutes of being deployed on at least 9% of occasions. Percentage 86.6% LPI 14 Time lag between the first and second pump attending property fires This indicator will be monitored in 213/14. Time lag 3 min : 46 sec LPI 12 Turnout times This indicator will be monitored in 213/14. Avg Turnout times 12 Normal response 1 min 17 sec Delayed response 4 min 47 sec 12 Average turnout times are calculated only for those appliances that were available at base or on delayed response prior to being mobilised. B4:45
LPI 146 Availability of appliances against the staff resourcing model This indicator will be monitored in 213/14. Availability of appliances against the staff resourcing model 8 7 6 5 4 3 2 1 : 1: 2: 3: 4: 5: 6: 7: 8: 9: 1: 11: 12: 13: 14: 15: 16: 17: 18: 19: 2: 21: 22: 23: Model Max Min Avg LPI 117 Number of incident reports completed within 48 hours Maintain existing target. 12/13 target 13/14 target % Availability 97.% 96.9% 97.% B4:46
LPI 124 Days taken to complete de-brief reports against number of Level 1, 2, 3 and 4 incidents This indicator will be monitored in 213/14. Incident Level Level 1 - Avg time to complete (days) Level 2 - Avg time to complete (days) Level 3 - Avg time to complete (days) Level 4 - Avg time to complete (days) 1 (78 days) 4 (66 days) 3 (91 days) 4 (79 days) Business continuity issues - Avg time to complete (days) LPI 147 Operational severity of building fires (new indicator) This indicator monitors the severity of all building fires attended. Incidents are classified into minor, moderate or severe depending on the amount of damage sustained to the property. This indicator will be monitored in 213/14. 11/12 actual Minor 93 (83.3%) 747 (84.1%) Moderate 67 (6.%) 75 (8.4%) Severe 119 (1.7%) 67 (7.5%) Total building fires 1,116 889 B4:47
5. Communication and Mobilising LPI 137 - Percentage of emergency calls answered within 2 seconds This indicator will be monitored in 213/14. 11/12 actual % Calls answered within 2 seconds 96.7% 96.2% LPI 138 - Percentage of calls with a fire engine mobilised within 6 seconds LPI 138 i - Percentage of calls with a fire engine mobilised within 6 seconds Life-threatening incidents LPI 138 ii - Percentage of calls with a fire engine mobilised within 6 seconds Non-life threatening incidents This indicator will be monitored in 213/14. 11/12 actual % Calls mobilised to within 6 seconds 1,985 (68.4%) 7,52 (62.4%) Life-threatening calls 1,51 (72.4%) 1,234 (68.1%) Non-life threatening calls 9,475 (67.8%) 6,286 (61.4%) LPI 139 - Percentage of calls with a fire engine mobilised within 9 seconds LPI 139 i - Percentage of calls with a fire engine mobilised within 9 seconds Life-threatening incidents LPI 139 ii - Percentage of calls with a fire engine mobilised within 9 seconds Non-life threatening incidents This indicator will be monitored in 213/14. % Calls mobilised to within 9 seconds 11/12 actual 14,164 (88.2%) 1,256 (85.1%) Life-threatening calls 1,869 (89.6%) 1,594 (88.%) Non-life threatening calls 12,295 (87.9%) 8,662 (84.6%) B4:48
6. Engineering LPI 91 Time appliances spend unavailable due to defects or servicing (hours) This indicator will be monitored in 213/14. KFRS 26,776 hours LPI 92 Number of accidents This indicator will be monitored in 213/14. KFRS 93 B4:49
CORPORATE HEALTH 7. Human Resources and Equality The Authority s performance against these indicators is reported to the Human Resources and Equalities Committee. The list of indicators is presented below for information. LPI 414 Percentage of new appointments by equality strand (women, ethnic minorities, disability, age, religion and sexual orientation) LPI 412 Number of training hours completed per employee LPI 43 The percentage of employees with a disability LPI 44 The percentage of employees from ethnic minorities LPI 45 The percentage of women in the organisation LPI 47 Percentage of applicants by equality strand LPI 42 The percentage of employees declaring their faith LPI 421 The percentage of employees declaring their sexuality LPI 42 The percentage of senior managerial roles held by: women, ethnic minorities, disabled employees LPI 422 Religion profile of employees LPI 423 Sexual orientation profile of employees LPI 416 Age profile of employees B4:5
8. Communications and Media LPI 8 Most frequently viewed content on the website This indicator will be monitored in 213/14. Page March 213 % of March Total Kent Fire and Rescue Service 15,14 19.5% Incident List 13,76 17.7% Current vacancies 6,9 7.9% On-Call Firefighter 5,428 7.% Work for us 4,383 5.7% Part Time Fire Control Operator 2,828 3.7% Contact us 1,367 1.8% Group Support Co-ordinator 1,311 1.7% Operational Resilience Trainer (CBRN) 1,79 1.4% Careers with Kent Fire and Rescue Service 962 1.2% LPI 81 - The number of visits to the website This indicator will be monitored in 213/14. Visits 199,63 LPI 82 FOI Requests (new indicator) This indicator will be monitored in 213/14. FOI Requests received Number responded to within 2 days % responded to within 2 days Avg response time (days) Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Total 9 6 7 4 3 4 5 6 5 6 4 5 63 9 6 7 3 3 4 5 6 5 6 4 4 13 62 1% 1% 1% 75% 1% 1% 1% 1% 1% 1% 1% 1% 98% 7 6 8 1 1 7 3 6 7 6 1 9 7 13 The last FOI request was received on 25 March 213 and was being processed at the time of writing this report. The request was, at this point, still on target to be delivered within the 2 day timeframe. B4:51
9. Environment LPI 7 Gas consumption 14 In order to achieve an overall reduction in CO 2 emissions, a target is being set to achieve a 35% reduction in gas CO 2 by 216/17 based on the 28/9 performance figure. This is consistent with the reduction recommended for LPI 73 which measures CO 2 emissions from the Authority s operational activity. Gas emissions (CO 2 tonnes) from buildings 8/9 actual 11/12 actual 1,66 92 This figure will be available in June 213 16/17 target following 35% reduction target 693 LPI 71 Electricity consumption In order to achieve an overall reduction in CO 2 emissions, a target is being set to achieve a 35% reduction in electricity CO 2 by 216/17 based on the 28/9 performance figure. This is consistent with the reduction recommended for LPI 73 which measures CO 2 emissions from the Authority s operational activity. 8/9 actual 11/12 actual 16/17 target following 35% reduction target Emissions (CO 2 tonnes) due to electricity consumption in buildings 1,379 1,234 This figures will be available in June 213 896 LPI 72 Water consumption This indicator will be monitored in 213/14. Emissions (CO 2 tonnes) due to water consumption in buildings 11/12 actual 8 This figures will be available in June 213 14 Consumption figures from closed stations are included within the actuals presented. All figures back to 28/9 are currently being revised to incorporate complete billing data which is now available. B4:52