CIS & QUMT Dept. College of Business University of Texas Pan American Office: MAGC3.318 Hong QIN Office phone: +1 (956)665-2035 Email: HQIN@UTPA.EDU EDUCATION Ph.D. in Management Science, University of North Texas, Department of Information Technology and Decision Sciences, 2009 M. S. in Management, Beijing Jiaotong University, Department of Logistics and Supply Chain Management, China, 2005 B. Economics in Economics, Northern Jiao Tong University (presently Beijing Jiaotong University), Department of Economics, China, 2001 PROFESSIONAL EXPERIENCE Assistant Professor, Fall2009 present, Department of Computer Information Systems and Quantitative Methods, University of Texas Pan American Instructor/Teaching Assistant, Fall2006 Summer2009, Department of Information Technology and Decision Sciences, University of North Texas Lab Supervisor, Spring2005 Summer2006, Department of Information Technology and Decision Sciences, University of North Texas PEER REVIEWED JOURNAL PUBLICATIONS 1. Qin, Hong, Gayle L. Prybutok, Victor R. Prybutok, and Bin Wang (2015). Quantitative Comparisons of Urgent Care Service Providers. International Journal of Health Care Quality Assurance, 28(6). 2. Qin, Hong, Victor R. Prybutok, Daniel A. Peak, and Kwabena G. Boakye (2014). UCPERF: An Urgent Care Patient Satisfaction Instrument. Quality Management Journal, 21 (3). 3. Qin, Hong, Victor R. Prybutok, and Gayle Prybutok. Quantitative Comparison of Measurements of Urgent Care Service Quality. Health Marketing Quarterly, forthcoming, 33 (4). 4. Sun, Lijuan, Hong Qin, and Dave Jackson (2014). Quantitative Analysis of College Students Financial Behaviors. International Journal of Electronic Finance, 8 (1). 5. Lu, Yunfan, Yaobin Lu, Bin Wang, Zhao Pan, and Hong Qin. Acceptance of Government-sponsored Agricultural Information Systems in China: the Role of Government Social Power. Information Systems and e-business Management, DOI: 10.1007/s10257-014-0235-6. 6. Ortiz, Daniel A Cernas, Wai Kwan (Elaine) Lau, and Hong Qin (2013). Quantitative Analysis of Impacts of Employee Engagement on Continuance and Normative Commitment. International Journal of Services and Standards, 8 (4), Page 315-331. 7. Yang, Zhaojun, Jun Zhou, Hong Qin, and Kai S. Koong (2013) Quantitative Analysis of Global Software Piracy: 2003 through 2010. International Journal of Business and Systems Research, 7 (1), Page 1
81-100. 8. Qin, Hong, and Victor R. Prybutok (2013) A Quantitative Model for Patient Behavioral Decisions in the Urgent Care Industry. Socio-economic Planning Sciences, 47, Page 50-64. 9. Wen, Chao, Hong Qin, Victor R. Prybutok, and Charles Blankson (2012) The Role of National Culture on Relationships between Customers Perception of Quality, Values, Satisfaction, and Behavioral Intentions. Quality Management Journal, 19 (4), Page 7-23. 10. Qin, Hong, Kai S. Koong, Zhaojun Yang, and Jun Zhou (2011) Expenditures on Consumer Protection and Business Competition. International Journal of Mobile Communications, 10(6), Page 559-577. 11. Qin, Hong, Victor R. Prybutok, and Jun Zhou (2011) Quantitative Comparison of Service Quality and Recoverability Measures. International Journal of Services and Standards, 7(2), Page 138-154. 12. Landrum, Hollis, Victor R. Prybutok, Daniel Peak, and Hong Qin (2010) Using Importance Ratings to Create an Information Service Quality Measure. International Journal of Services and Standards, 6 (3/4), Page 295-307. 13. Qin, Hong, Victor R. Prybutok, and Qilan Zhao (2010) Perceived Service Quality in Fast-food Restaurants: Empirical Evidence from China. International Journal of Quality and Reliability Management, 27 (4), Page 424-37. 14. Qin, Hong, Victor R. Prybutok, and Daniel Peak (2009) Service Quality in the USA and Mainland China s Fast-food Restaurants. International Journal of Services and Standards, 5 (4), Page 291-315. 15. Qin, Hong, Victor R. Prybutok (2009) Service Quality, Customer Satisfaction, and Behavioral Intentions in Fast-Food Restaurants. International Journal of Quality and Service Sciences, 1 (1), Page 78-95. 16. Qin, Hong, Victor R. Prybutok (2008) Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions. Quality Management Journal, 15 (2), Page 35-50. MANUSCRIPTS UNDER REVIEW 1. Boakye, Kwabena, Charles Blankson, Victor Prybutok, and Hong Qin. The Relationships among Quality, Value, Satisfaction, and Behavioral Intentions in National Healthcare Service Delivery: A Ghanaian Illustration. International Journal of Quality and Reliability Management. 2. Sui, Lu, Hong Qin, Babajide Osatuyi, and Lijuan Sun. Exploring Role of Personality and Cognitive on Career Choice: A Study of Hispanic Business Students. Journal of Vocational Behavior. 3. Koong, Kai, Hong Qin, and Lai Liu. Occurrences of Online Fraud Complaints. International Journal of Accounting and Information Management. 4. Cha, Wonsuk, Hong Qin. Empirical Investigation of Stresses and their Influences for Hispanic Undergraduate Students. International Journal of Management in Education. 2
WORKING PROJECTS 1. Qin, Hong. Comparison of PLS-SEM and CB-SEM Using Empirical Data in the Urgent Care Industry. 2. Qin, Hong, Kai S. Koong, Zhaojun Yang. Quantitative Analysis of QUMT Faculty Publications in the United States. 3. Yali Zhang, Hong Qin, Kai S. Koong, Zhaojun Yang. Diversity of QUMT Faculty in the United States. 4. Osatuyi, Babajide, Hong Qin. Patient-centered Care Examination. 5. Qin, Hong, Haoyu Wen, Kai Koong, Lai Liu. Association Mapping of Business Analytics Skills and Domains. CONFERENCE PROCEEDINGS 1. Cha, Wonsuk, Hong Qin. (2013) The Effects of Students Academic, Non-academic, and In-between Stresses on Academic Performance among Hispanic Undergraduate Students: An Empirical Investigation. Proceedings of the 2013 DSI Conference at Baltimore, 671668-1-13. 2. Qin, Hong and Victor R. Prybutok (2009) Perceived Service Quality in the Urgent Care Industry. Proceedings of the 2009 SWDSI Conference at Oklahoma, Page 548 556. 3. Qin, Hong (2008) Service Quality Perceptions and Customer Satisfaction in Fast-Food Restaurants in China. Proceedings of the 2008 DSI Conference at Baltimore, Page 1821-6. 4. Qin, Hong (2007) Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions. Proceedings of the 2007 DSI Conference at Phoenix, Page 1201-6. 5. Qin, Hong, Victor R. Prybutok, Michael Knipper, Muhammad Hossain (2007) Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants. Proceedings of the 2007 DSI Conference at Phoenix, Page 1171-6. CONFERENCE PRESENTATIONS 1. Healthcare Service Delivery, Academy of International Business Southeast, Savannah, November 2015 (accepted). 2. Accessing Gender as Moderating Variables in Urgent Care Service Quality, DSI, Boston, MA, November 2015 (accepted). 3. Job Exploration of Business College Students, DSI, Tampa, FL, November 2014. 4. Required Accounting Professional Skills, SWDSI, Dallas, TX, March 2014. 5. Effect of Medical Expansion, SWDSI, Dallas, TX, March 2014. 6. College Student Financial Behavioral Intentions, SWFA, Dallas, TX, March 2014. 7. Stress and Academic Performance, DSI, Baltimore, MD, November 2013. 8. Comparison of Quantitative Measurement of Service Quality, DSI, San Francisco, CA, November 2012. 9. Empirical Analysis of Health Care Quality in the Urgent Care Industry, DSI, Boston, MA, November 2011. 3
10. Using Technology to Enhance Learning in Undergraduate Business Calculus, DSI, San Diego, CA, November 2010. 11. Effects of Service Quality and Recoverability on Customer Satisfaction, SWDSI, Dallas, TX, March 2010. 12. Urgent Care Service Quality, DSI Annual Conference, New Orleans, LA, November 2009. 13. Impact of Specialty Hospitals on Access and Quality: Evidence from Texas, DSI Annual Conference, New Orleans, LA, November 2009. 14. College Students Perceptions of Urgent Care Quality, SWDSI, Oklahoma, OK, February 2009. 15. Service Quality Perceptions in Fast-Food Restaurants in China, DSI Annual Conference, Baltimore, MD, November 2008. 16. College Students Perceptions of Service Quality Perceptions and Satisfaction in Fast-Food Restaurants in China, INFORMS Annual Meeting, Washington, DC, October 2008. 17. Relationship between Service Quality and Customer Satisfaction in Fast-Food Restaurants in China, POMS Annual Conference, San Diego, WA, May 2008. 18. Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions, DSI Annual Conference, Phoenix, AZ, November 2007. 19. Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants, DSI Annual Conference, Phoenix, AZ, November 2007. 20. Relationship among Service Quality, Customer Satisfaction and Behavioral Intentions, INFORMS Annual Meeting, Seattle, WA, November 2007. ACADEMIC HONORS AND GRANTS Undergraduate Research Initiative Award, University of Texas Pan American, 2013-2014 Junior Faculty Travel Grant, University of Texas Pan American, 2013-2014 Faculty Development Grant, University of Texas Pan American, 2013-2014 Faculty Development Grant, University of Texas Pan American, 2010-2011 Mini Consortium Delegate, Decision Sciences Institute Southwest Region, 2009 Honi Cohen Memorial Scholarship, University of North Texas, TX, 2009 Department Scholarship, University of North Texas, TX, 2008-2009, 2005-2006 ITDS Advisory Board Scholarship, University of North Texas, TX, 2008 Management Science Honor Student, University of North Texas, 2007-2008 Best Paper Award, University of North Texas, 2008-2009 Management Science Ph.D. Award, University of North Texas, 2008-2009 Doctoral Academic Achievement Scholarship, University of North Texas, 2008-2009 UNT Scholarship, University of North Texas, 2007-2008 POMS Doctoral Consortium, Dallas & San Diego, 2007-2008 College Dean s Scholarship, University of North Texas, 2005-2008 College General Scholarship, University of North Texas, 2007-2008 Mary D. Walsh Endowed Scholarship, University of North Texas, 2006-2007 President s Scholarship, University of North Texas, 2006-2007 Academic Achievement Scholarship, University of North Texas, 2004-2006 4
TEACHING INTERESTS Business Statistics, Decision Analysis, Management Science, Operations Management, Applied Probability, Service Operations, Marketing, Logistics, Supply Chain Management, Quantitative Modeling RESEARCH INTERESTS Multivariate Analysis, Service Innovation, Quality Management, Supply Chain Management, Networking, Culture, Privacy, Career Development, Academic Performance GRADUATE LEVEL COURSES TAUGHT QUMT 8311 Applied Multivariate II, Ph.D. level QUMT 8310 Applied Multivariate I, Ph.D. level QUMT 6310 Business Research Methodology, Master level QUMT 6303 Business Statistics Foundations, Master level Online QUMT 6310 Business Research Methodology, Master level Online QUMT 6303 Business Statistics Foundations, Master level LSCM 5860 Advanced Supply Chain Management Problems, Master level UNDER-GRADUATED LEVEL COURSES TAUGHT Quantitative Methods for Decision-making, Undergraduate level QUMT 3343 Statistics Methods for Business, Undergraduate level QUMT 2342 Computational Methods for Business, Undergraduate level DSCI 2710 Data Analysis with Spreadsheets, Undergraduate level DSCI 3710 Business Statistics with Spreadsheets, Undergraduate level TEACHING SCHEDULES 2014-2015 Spring QUMT 8311 QUMT 6310 online 2013-2014 Spring QUMT 8311 QUMT6310 online 2012-2013 Spring QUMT 6303 QUMT 6303 online QUMT 8311 2014-2015 Spring QUMT 6303 QUMT 6303 online 2013-2014 Fall QUMT 3343.02 QUMT 3343.03 QUMT 6303 online 2012-2013 Fall QUMT 6310 QUMT 6303 (cancelled) 5
2011-2012 Spring QUMT 3343.03 QUMT 3343.04 2010-2011 Spring QUMT 3343.03 QUMT 3343.04 2009-2010 Spring QUMT 2342 2011-2012 Fall QUMT 8310 QUMT 6303 2010-2011 Fall QUMT 3343.04 QUMT 3343.04 2009-2010 Fall QUMT 6303 PREFESSIONAL SERVICES Vice President of Programs and Meetings of Southwest Decision Sciences Institute Elect (a five-year commitment), 2013-2014 Program Chair of Southwest Decision Sciences Institute, 2014-2015 President-Elect of Southwest Decision Sciences Institute, 2015-2016 President of Southwest Decision Sciences Institute, 2016-2017 Past President of Southwest Decision Sciences Institute, 2017-2018 Council Member, Southwest Decision Sciences Institute, 2011-2013 Campus Representative, Southwest Decision Sciences Institute, 2011-present Session Chair of Service Quality and Decision Making, Decision Sciences Institute, 2012 Track Chair of Quantitative Methods, Quality, and Analytics, Southwest Decision Sciences Institute, 2012 2013 Track Chair of Supply Chain Management, Southwest Decision Sciences Institute, 2011 2012 Session Chair of Service Management, Decision Sciences Institute, 2009 Session Chair of Marketing, Southwest Decision Sciences Institute, 2009 Doctoral Consortium, Decision Sciences Institute Annual Conference, 2008 AD-HOC REVIEWER International Journal of Operations Research and Information Systems (IJORIS), Dec. 2008-Dec. 2010 International Journal of Business and Systems Research, SP-19, Dec. 2008 Decision Sciences Institute Annual Conferences, 2007-present Business and Economics Journal, BEJ-59, Feb. 2012 Computers and Industrial Engineering, CAIE-D-09-00529, Nov. 2009 International Journal of Electronic Healthcare, 12101, Feb. 2012 International Journal of Hospitality Management, HOSMAN-D-12-00132, May, 2012 International Journal of Hospitality Management, HOSMAN-D-12-00132R1, Sep., 2012 6
International Journal of Hospitality Management, HOSMAN-D-12-00132R2, Jan., 2013 International Journal of Services and Standards, The Relationship between Jan., 2011 International Journal of Services and Standards, IJSS9675, Jan., 2011 International Journal of Services and Standards, IJSS9755, May, 2011 International Journal of Services and Standards, IJSS8676, Feb. 2010 International Journal of Services and Standards, Optimized Design, Jun. 2012 International Journal of Services and Standards, IJSS9252, Nov. 2010 International Journal of Services and Standards, IJSS9251, Nov. 2010 International Journal of Services and Standards, IJSS8410, Sep. 2010 International Journal of Services and Standards, Standardization, Dec. 2010 Industrial Management and Data System, IMDS-Sep-2010-0257, Sep. 2010 Industrial Management and Data System, IMDS-Apr-2011-0122, Apr. 2011 Industrial Management and Data System, IMDS-Dec-2010-0333, Dec. 2010 Operations Management Research, OMRA-256, Apr. 2012 Socio-Economic Planning Sciences, SEPS-D-10-00008, Nov. 2010 Sport, Business, Management: An International Journal, SBM-NOV-2010-0020, Nov. 2010 Sport, Business, Management: An International Journal, SBM-NOV-2010-0020.R1, Nov. 2011 Sport, Business, Management: An International Journal, SBM-SEP-2012-0033, Sep. 2012 International Journal of Production Research, TPRS-2012-IJPR-1255, Jan. 2013 International Journal of Production Research, Revision, TPRS-2012-IJPR-1255, Jul. 2013 International Journal of Services and Standards, IJSS-59485, Jul. 2013 International Journal of Electric Finance, Electric banking, Jul. 2013 Decision Sciences, DSJ-06-2013-024, Jul. 2013 UNIVERSITY COMMITTEES 2014-2015 MBA Committee, Member Dissertation Committee, Member Departmental Search Committee, Member WFN Promotion & Tenure Committee, Member 2013-2014 University Library Committee, Member PHDACC Committee, Member Departmental Annual Review Committee, Chair Finance Search Committee, AAA Member Economics Search Committee, AAA Member Dissertation Committee, Member WFN Promotion & Tenure Committee, Member Advanced Computing Interdisciplinary Thematic Scholarly Community, Member 7
2012-2013 QUMT Search Committee, Chair University Library Committee, Member Departmental Undergraduate Curriculum Committee Finance Search Committee, AAA Member PHDACC Committee, Member 2011-2012 QUMT Search Committee, Chair PHDACC Committee, Member University Library Committee, Member Finance Search Committee, AAA Member 2010-2011 QUMT Search Committee, Member 2009-2010 QUMT Search Committee, Member 8