UI Integrity Center UI Directors Conference October 6, 2016 New Orleans, LA
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Login to Workforce GPS website and navigate to UI CoP Select the Integrity tab to enter the UI Integrity Center website 3
Where: Sheraton Hotel Inner Harbor, Baltimore Maryland When: December 7-8, 2016 This year s event theme will focus on innovative solutions that address the root causes of improper payments, successful recovery, prosecution and misclassification efforts, and the progress of UI Integrity Center initiatives and center funded state projects.
UI Integrity Investment Improvement Funding 2016 Funding Awards: 22 applications were received for total requests of $3.4 million dollars Center awarded grants totaling $1.7 million to 8 states Integrity strategies funded include: data matches with public or private sources of information, IP address blocking, identity verification, data visualization and analytics, and behavioral economics in new claimant messaging tools.
UI Integrity Investment Improvement Funding Purpose of Pilot Evaluation Reports: Document the processes, procedures, and lessons learned Assess the impact of the pilot on project on integrity outcomes Capturing results that show something doesn t work is just as important as capturing aspects of the project that work well
State Engagement Efforts Unemployment Insurance Integrity Assessment Report October 2015 Unemployment Insurance Integrity Detailed Assessment Report October 2016 7
State Engagement Efforts 8
State Engagement Efforts 9
State Engagement Efforts 10
UI National Integrity Academy
Certificates & Career Pathways 12
UI Fraud Investigation Certificate Training for Emerging & Experienced Fraud Investigators Fundamentals of Integrity for Fraud Investigators UI Fraud Investigations Certificate 3 day Basic Fraud Investigation instructor led training Assess & Prioritize Cases Collect & Weigh Evidence Analyze Data & Test Theories Make & Document Cases Support Appeals & Prosecutions 13
Fraud Investigations Certificate Class Activities Scenarios applying critical thinking and decision-making skills Class discussions and peer-to-peer presentations Analysis of sample phone interview and other audio clips Interview role-playing Case studies Develop theories based on initial data Create an evidence-gathering plan Analyze evidence and decide next steps Make a final determination 14
Fraud Investigations Navigation Map 15
Fraud Investigations Certificate Internet Search Tools for UI Fraud Investigations URLs and tools for: People search engines Court/incarceration records Social media Address views Locator tools Death records And more 16
Fraud Investigations Certificate Other Checklists and Job Aids Interviewing Techniques Supporting an Appeal Supporting a Prosecution Writing a Case Report 17
UI Fraud Investigation Certificate Training for Emerging & Experienced Fraud Investigators Scalable elearning modules covering specific topics Identity Theft Schemes Fictitious Employer Schemes Employer Fraud Schemes Modules are case study driven simulations UI Fraud Investigations Certificate Case studies are based on real & recent cases (identifying information has been changed) 18
How Can My Staff Access Training? Before Academy webpage launch Contact your State Liaison for enrollment assistance Training to be released on rolling schedule starting late 2016 through 2018 and beyond 19
Integrity Academy Enrollment After Academy webpage launch Learners access training through Academy s web portal Enrollment requires supervisor approval Learning Management System assigns training based on user s role & enrollment request
What Can My Staff Do Now To Prepare? Update registrations with the UI Community of Practice https://www.workforcegps.org/ Watch for outreach material for specific information on courses and their availability Watch for the launch of the Academy s webpage Watch for the Academy s online enrollment portal
Suspicious Actor Repository (SAR) The SAR is envisioned to collect suspicious actor information and aggregate a master file Compare claims Perform queries The SAR will serve as the foundation for the Integrity Data Hub (IDH) Interfaces to additional databases for cross-matching Support expanded data analysis/analytics 22
SAR Operation Bus. Rules/ Due Diligence www.uictr.com State UI System SAR Tab SAR Login Data entry screen Upload (.csv,.xls) Suspicious Actor Data Elements State ID Address Phone Bk Acct + Rtg IP + Time Stamp Email State Eff Date Inactive Date SAR dbase Collect Suspicious Actor Data Bus. Rules/ Due Diligence Created D/T Modified D/T State UI System www.uictr.com 1-off query entry screen State POC data Real-Time Parsed Initial & Continued Claims ID 1 Address ID 2 Phone Address Bk Acct + Rtg Phone ID 3 IP + Time Stamp Bk Acct Address + Rtg Email IP + Time Phone Stamp State Email Bk Acct + Rtg Eff Date State IP + Time Stamp Inactive Date Eff DateEmail Inactive State Date Eff Date Inactive Date Engine (Basic Xmatch) Perform Query/Matching ID 1 Address Flag, # - St Email, # - St. IP + Time, #-St ID 3 Report SAR Login
SAR Pilot States Maryland Nebraska Montana Idaho Utah New York Florida Texas Iowa (recently added) 24
SAR Benefits Leverages the efforts of multiple workforce agencies Focuses on addressing identity theft Provides expanded visibility into potential multi-state fraud activity Automated flagging of suspicious data Designed for ease of implementation by all states Size Technology Allows states to process the information as appropriate Utilizes a flexible architecture to provide expanded capability
SAR Development 26
SAR Timeline Jan 16 Feb 16 Mar 16 Apr 16 May 16 Jun 16 Jul 16 Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Requirements Dev. Technical Arch./Design Development Base Functional Rqmts. ID Technical Resources Architecture/Detailed Design Final System Development Testing Testing Documentation Go Live ID/Engage Pilot States SAR Announcement Kickoff Documentation Go Live Establish Agreements Roles/Data Sharing Validate Requirements with States Evaluation Functionality/Reporting/User Interface Evaluation 27
IDH Vision 28
UI Digital Library for Integrity (UIDL)
Why a Digital Library? Consolidated Organized Easy to search and save Librarian support Ideas. Information. Inspiration.
Meet Our Librarians! Kristin White Graduated University of Denver 2011 Information Services 6 years Karen Carter Graduated Rutgers University 2013 Information Services 10 years
Survey Question: Helpful Collections Out of the following library collection categories, which do you think will be most helpful to you in your position? (Please select all that apply)
Survey Question: Information Tool If you had access to a library dedicated to unemployment integrity today, what types of information or research would you look for?
How Can I Use the Digital Library? Access Content: Learn about other states tools, practices, and initiatives Research law and legislative trends View data and reports Access federal guidance and handbooks Read articles and studies Review conferences, presentations, and webinars Read/watch others legacy stories and lessons learned from integrity initiatives
How Can I Use the Digital Library? Leverage the Library s Features: Save resources Share resources Sign up for RSS Feeds Chat with librarians Submit or suggest new resources
What Can I Do Right Now? Think about how you can contribute to the UIDL Don t forget to update your registration with the UI Community of Practice! https://www.workforcegps.org/ Contact us with questions or ideas: feedback.uidl@naswa.org
Questions & Comments 37