April 2015 WIA and Program Report CENTER OPERATIONS We saw 237 first-time visitors in April, with a daily average of 53 customers. We saw 1,158 total customers, our highest month to date. We made 1,662 referrals to internal and external partners. We have had 7,818 total visits for the year to date. Partners on site one or more days a week include DARS, Massanutten Technical Center, James Madison University, Telamon, WIA and SCSEP. PRESENTATIONS Valley Workforce Center information presentations in April included Dr. Ford s JMU career counselor graduate class, First Step, Headstart, Waynesboro High School, and several presentations at the Waynesboro Library job fair day. Thirty-five presentations have been held in the ten months of the current program year. CLASSES Classes conducted in February included: Center orientation workforce services overview Resume writing WIA orientation program information overview Emails, Etc. business correspondence Interviewing skills Networking Who Do You Know? A new class in June will be Money Matters, an information workshop with topics including predatory lending, understanding your credit score, budgeting, banking, the difference between pay cards and pay checks and how to use ATM machines safely. CUSTOMER SATISFACTION We had 99 respondents to the April customer satisfaction survey. Results from the Customer Satisfaction Survey:
Overall Satisfaction 8% 92% 5% Staff Rating 95% Did Staff Provide You With Helpful Information? 0% 100% Were You Greeted Promptly? 2% 98%
How Long Did You Wait to Receive Services 5% 95% No Wait Less Than 10 Minutes More Than Ten Minutes How Did You Hear About the Valley Workforce Center? 24% 22% 6% 1% 17% 30% Internet/Website Friend/Family Member Agency Appointment VEC Community College Other Do you have suggestions or comments to help us improve our services, classes or workshops? (Answers are direct quotes) Please extend time until 9:00 pm No ATM Some keys on keyboard stick Need to extend office hours until 8pm Faster computers, internet. Do you have any other comments? (direct quotes) All info was helpful. Brandi Henderson is very nice. Larry was very helpful with computers. Excellent guidance and support through the whole process. All info was helpful, esp. info on jobs and staffing agencies. Everything was great. Very helpful. Both ladies at the Luray office were very informative, polite and took care of my needs.
She was great helping me out and very friendly. Very helpful. SUCCESS STORY Kim T. is a single mother who has struggled to support herself and her family for several years. Due to a conviction history, it was difficult for her to find self-supporting, sustainable employment. At her last job, she managed a video store, but after that job ended she was unable to find any type of employment. Kim shared that she had a desire to become a truck driver. She contacted the local truck driving school, who referred her to the Valley Workforce Center.. Kim established eligibility for Workforce Investment Act funding, and was provided tuition, testing, and fees to take the CDL exams. Her case manager assisted her with pre-vocational services and resume preparation. Kim states It s changed my life. I knew what I wanted. Cherie and Teri helped me all the way. They were cheering me on. Kim is now employed with Trans Am. She loves being a truck driver. She reports that It is exhausting, but it feels good to be successful. Kim is now off of all public assistance. She ended her story by telling us With everything I ve gone through, God has helped me through it, along with people like you. Congratulations, Cherie, Teri and team great job! WIA SUMMARY The Workforce Investment Act program enrolled 16 new participants in March, totaling 267 new enrollments for the 2015 program year. The average wage at placement for Adults is $11.75/hour; Dislocated Workers, $14.66/hour and Youth, $10.04/hour. There are 322 active clients in the five centers 124 total exits for the program year Total served for the program year = 446, which is 96.1% of our goal for PY 2015 at 83.3% of the year (10 of 12 months). Active Clients by Workforce Center Locality Program Buena Vista Harrisonburg Staunton Luray Winchester Total PY Goal Adult 20 52 48 18 42 180 144 Dislocated 17 33 42 11 49 152 155 Worker Youth 8 22 38 17 29 114 165 Total 45 107 128 46 120 446 464
Training Programs Field of Study Adult Dislocated Worker OFFICE ADMINISTRATION/TECHNOLOGY Administrative Assistant 1 1 Business Administration 2 Information Technology 2 5 MEDICAL FIELD Certified Nursing Assistant 15 1 Dental Assistant 3 Fitness Trainer and Aerobics Instructor 1 Health Information Management 1 Licensed Practical Nursing 17 1 Medical Administrative Assistant 6 3 Medical and Clinical Lab Technician 1 1 Medical Assistant 17 5 19 Massage Therapists 2 Phlebotomy 2 Pharmacy Technician 2 2 Veterinary Assistant 1 HUMAN SERVICES Criminal Justice 2 Education 1 Liberal Arts 1 1 TRADE SKILLS Pet Groomer 1 CDL/Heavy Equipment 17 13 Child Care 1 Architectural Drafting 1 Auto Mechanic 1 Designer 1 Forest and Conservation Technician 1 HVAC 1 General and Operations Manager 1 Machinist 1 Maintenance and Repair 1 Pipe Fitter and Steamfitters 1 Real Estate Sales Agent 1 Refrigeration Mechanic and Installer 1 Security Management 1 Welding 10 2 2 TOTAL 101 47 26 Youth
Adult Education High School Diploma 27 Short-term Prevocational Classes 12 12 6 English as Second Language 1 1 G.E.D. 11 8 1 Computer Literacy 1 Internships 3 1 Work Experience 7 32 On the Job Training 14 8 CRC 56 47 9 Job Search 87 72 19 Tutoring 12 TOTAL 192 149 106 Training/Education Providers Name Adult Dislocated Youth Worker Adult Education/GED 6 4 1 Blue Ridge Community College 25 8 2 Lord Fairfax Community College 16 7 11 Dabney S. Lancaster Community College 6 5 Massanutten Technical Center 20 1 2 Valley Career and Technical Center 12 4 Page County Technical Center 5 2 CDS Tractor Trailer Training 1 3 Rappahannock Regional Criminal Justice 1 Academy Fast Track Heath Care Education 1 AAA CDL School LLC 1 Road Pro Commercial Truck Training Inc. 8 5 Other Approved Provider 5 9 1 TOTAL 105 50 19 Respectfully submitted, Elizabeth Bouldin-Clopton Centers Manager