IBM Training Custom Catalog

Your personalized training guide IBM Training Custom Catalog A smarter planet starts with you build your skills with IBM training.

Index of courses - Business Skills for IT Professionals - Project Management - Introduction to Project Management (WV101) - IT Project Management (WV102) - PMP Exam Prep Boot Camp (WV105) - Writing Effective Requirements (WV120) - Business Process Analysis (WV110) - Business Analysis Essentials (WV111) - Business Skills for IT Professionals (WV112) - Requirements Development and Management (WV115) - (IIBA) - Certified Business Analysis Professional Exam Preparation (ZV151) - Managing Project Teams, Timelines, and Budgets (ZV131) - Developing Skills for Effective Leadership (ZV141) - Communication: Effective and Persuasive Writing and Negotiation (ZV145)

Business Skills for IT Professionals Project Management Introduction to Project Management View schedule and enroll Interested in bringing a class to you? Onsite training Overview Course code WV101 Skill level Basic Duration 3.0 days Delivery type Classroom (Hands-on labs) Course type Public or Private on-site Public price USD $1,995.00plus tax NOTE: THIS COURSE IS OWNED AND DELIVERED BY AN IBM EDUCATION PARTNER. IT IS AVAILABLE ONLY IN THE US. This 3-day instructor-led course teaches you how to effectively manage all phases of a project. Learn project management techniques and best practices in this updated version of Project Management Essentials, the 2006 PMI Product of the Year award winner. Special note IBM Education Advantage Program eligibility: Yes - IBM Education Pack - Online Account Audience This basic course is designed for associate project managers, project managers, senior project managers, IT project managers, project coordinators, project analysts, project leaders, team leaders, product managers, 2

program managers, project team members, stakeholders, and senior managers who want to master project management. Prerequisites There are no prerequisites for this course. Skills taught Discover what it takes to ensure project success in this skills-building course by learning the project management framework of initiation, planning, execution, control, and formal closing. You will spend 75% of your time in this course working on a case study project from initiation to close, gaining hands-on experience in project management tools and techniques. By working both individually and in teams, you will write objectives, conduct stakeholder analysis, and develop a work breakdown structure and risk management plan. You will also learn estimating techniques, dependency analysis, and network diagramming. Course outline 1. Project Management Framework The Project Management Institute PMI Framework Five Process Groups Life Cycles Nine Knowledge Areas What is a Project? Project Management Terminology 2. Initiating Five Steps of Project Initiation Build a Business Case Establish Project Scope Analyze Stakeholder Needs Identify Constraints Build a Communication Plan BOSSCARD Framework Initiating Questions Objectives The Project Charter 3

Constraints Assumptions Scope Stakeholder Analysis Prioritization Grid Five Stakeholder Groups Project Roles and Responsibilities Responsibility Assignment Matrix Sign-Off Process 3. Planning Seven Steps of Successful Planning Communications Planning Risk Management Identify, Assess, Quantify, and Manage Risk Management Life Cycle Risk Response Strategies Sources of Change Formal Change Control Process Managing Organizational Change Developing the WBS Diagramming a Project Identifying the Critical Path Creating the Schedule Producing Effective Estimates 4. Controlling and Closing Project Controls Challenges Activity Analysis Expectations Stakeholder Expectations Project Environment Expectation Control Elements Project Manager vs. Expectation Gap Organizational Style Why Do Projects Fail? 5. Closing Processes Administrative Closure 4

6. Case Studies Managing Cross Functional Teams Dealing with Conflicting Expectations Course schedule Course prices are subject to change and schedules can change frequently, so please refer to our website for the latest information before enrolling. Start date Location Class lang. Price Class # 04 Oct 2010 Morristown, NJ ENGLISH USD $1,995.00 XCJC 18 Oct 2010 Santa Clara, CA ENGLISH USD $1,995.00 XBSA 25 Oct 2010 New York, NY ENGLISH USD $1,995.00 XCIU 26 Oct 2010 Virtual, 99 ENGLISH USD $1,995.00 XCNC 01 Nov 2010 Arlington, VA ENGLISH USD $1,995.00 XBRR 15 Nov 2010 Schaumburg, IL ENGLISH USD $1,995.00 XCJW 20 Dec 2010 Cary, NC ENGLISH USD $1,995.00 XBSE 28 Dec 2010 Virtual, 99 ENGLISH USD $1,995.00 XCND 5

IT Project Management View schedule and enroll Interested in bringing a class to you? Onsite training Overview Course code WV102 Skill level Basic Duration 4.0 days Delivery type Classroom (Hands-on labs) Course type Public or Private on-site Public price USD $2,395.00plus tax NOTE: THIS COURSE IS OWNED AND DELIVERED BY AN IBM EDUCATION PARTNER. IT IS AVAILABLE ONLY IN THE US. In this 4-day instructor-led course, you will learn the fundamentals and best practices of project management methodology as applied to the unique requirements of IT initiatives. Master the project management skills you need to deliver IT projects on time, within budget, and to specification. Special note IBM Education Advantage Program eligibility: Yes - IBM Education Pack - Online Account Audience This basic course is designed for IT professionals, IT project managers, IT managers, IT project team members, associate project managers, project managers, senior project managers, project coordinators, project analysts, project leaders, team leaders, product managers, and program managers. Prerequisites 6

There are no prerequisites for this course. Skills taught In this course, you will learn about the main issues that differentiate the project management of IT initiatives from other kinds of projects, including hardware, software, vendor relationships, communication mechanisms for different audiences, and working with local and remote teams. You will build practical skills in starting an IT project with a clearly defined scope, setting and managing stakeholder expectations, managing changing client requirements, and meeting quality standards. You will also learn how to identify and deal with the typical pitfalls of IT projects and how to overcome them. Course outline 1. IT Project Failure and Success Learn which pitfalls to watch out for and the most common problems that cause IT projects to fall behind schedule, go over budget, and not meet specifications. Learn what you can do to plan for and manage IT project success. A Study of IT Project Success and Failure Reasons for IT Project Failure Reasons for IT Project Success IT Projects: What Makes Them Different? 2. Project Management Foundation Explore the Project Management Institute's (PMI) framework for project management, including life cycle processes and knowledge areas. Identify core and facilitating processes and build familiarity with project management vocabulary. Project Management Basics Project Management Life Cycle Project Management Knowledge Areas Triple Constraints of Project Management Types of Project Organizations 3. Project Initiation Learn how to build a business case to support the start of a new IT project, establish the project scope, identify stakeholders, analyze stakeholder needs, identify constraints and assumptions, build a communication plan, and create a project charter. Project Selection and Prioritization Business Case Development Stakeholder Analysis 7

Project Charter Project Objectives Constraints and Assumptions 4. Project Scope Definition Learn how requirements, specifications, and use cases help IT project managers articulate customer needs. Learn best practices for gathering requirements and how interviews and workshops can be critical components of finalizing the scope of any IT effort. Scope Statement Requirements: Defining and Gathering Work Breakdown Structure 5. Time Management and Scheduling Learn how to plan successfully and practice developing a work breakdown structure. Create effective estimates, diagram a project, and identify the critical path. Activity Definition Activity Sequencing Estimating Activity Duration Network Diagramming Critical Path 6. Resource Planning Learn the types of resources typically found on IT projects and how best to plan for your staffing. Identification of Required Project Resources Roles and Responsibilities Resource Assignment Matrix Staffing Management Resource Constraints 7. Cost Management and Control Learn how to establish and monitor a budget. Learn about different kinds of typical IT expenditures. Cost Estimating Techniques Types of Estimates Controlling and Managing Costs Earned Value Analysis 8. Communications Management Learn how to communicate effectively for IT projects, especially ones that involve remote teams, crossfunctional efforts, and high-dollar investments. Management of Stakeholder Expectations Considerations for Effective Communication Communication Management Plan 8

Project Status Report 9. Project Risk Management Identify, assess, quantify, and manage risks through mitigation strategies and contingency planning. Essentials of Project Risk Management Risk Sources for the IT Project Stakeholder Risk Tolerance Risk Identification Risk Ranking Risk Triggers Risk Response Strategies 10. Procurement and Sourcing Learn the basics of the procurement life cycle from vendor need through negotiations to contract management and closeout. Procurement and Sourcing Management Build or Buy Procurement Documents Contract Requirements and Legal Terms Contract Types 11. Project Management Methodologies Learn what makes IT projects different from other projects and how the life cycle can be applied to different software development methodologies. Stage-Gate Organizational Project Management Maturity Model Critical Chain IT Project Management Methodologies Extreme Project Management Waterfall Rapid Application Development Rational Unified Process Capability Maturity Model Integrated 12. Controlling and Managing Change Enable project success through a change control framework. Learn the importance of formal change control processes and managing organizational change as part of the project life cycle. Project Changes Integrated Change Control Change Control Process Change Control Tools 9

13. Quality Assurance and Control Learn best practices for identifying quality metrics, creating a quality program, and assuring quality throughout the project life cycle. Project Quality Quality Management Theories Quality Tools and Techniques IT Project Testing 14. Phase and Project Closure Learn how to end your project effectively, get stakeholder acceptance, close out vendor contracts, conduct effective lessons learned, and archive materials for future reference. Phase and Project Closing Processes Contract Closeout Administrative Closure Lessons Learned Phase and Project Reports Course schedule Course prices are subject to change and schedules can change frequently, so please refer to our website for the latest information before enrolling. Start date Location Class lang. Price Class # 11 Oct 2010 Virtual, 99 ENGLISH USD $2,395.00 XCDI 12 Oct 2010 Morristown, NJ ENGLISH USD $2,395.00 XCCB 12 Oct 2010 Cary, NC ENGLISH USD $2,395.00 XCBW 19 Oct 2010 Irving, TX ENGLISH USD $2,395.00 XCCG 02 Nov 2010 Santa Clara, CA ENGLISH USD $2,395.00 XCCK 16 Nov 2010 Arlington, VA ENGLISH USD $2,395.00 XCCM 30 Nov 2010 Atlanta, GA ENGLISH USD $2,395.00 XCCO 07 Dec 2010 New York, NY ENGLISH USD $2,395.00 XCDC 13 Dec 2010 Virtual, 99 ENGLISH USD $2,395.00 XCDJ 14 Dec 2010 Schaumburg, IL ENGLISH USD $2,395.00 XCDE 14 Dec 2010 Herndon, VA ENGLISH USD $2,395.00 XCDP 20 Dec 2010 Arlington, VA ENGLISH USD $2,395.00 XCCN 21 Dec 2010 Irving, TX ENGLISH USD $2,395.00 XCCH 28 Dec 2010 Morristown, NJ ENGLISH USD $2,395.00 XCCC 10

PMP Exam Prep Boot Camp View schedule and enroll Interested in bringing a class to you? Onsite training Overview Course code WV105 Skill level Intermediate Duration 4.0 days Delivery type Classroom (Hands-on labs) Course type Public or Private on-site Public price USD $2,985.00plus tax Gain the essential preparation needed to pass the PMP and CAPM exams. Concentrating on exam content from the Guide to the Project Management Body of Knowledge-Fourth Edition (PMBOK Guide) and other sources, this course includes a wide variety of learning tools and study aids, all using PMI terminology Special note IBM Education Advantage Program eligibility: Yes - IBM Education Pack - Online Account Audience This intermediate course is designed for associate project managers, project managers, senior project managers, IT project managers, project coordinators, project analysts, project leaders, team leaders, product managers, program managers, project sponsors, and project team members seeking the PMP or CAPM certification. Prerequisites Before taking this course, you should complete Introduction to Project Management (WV101) or IT Project Management (WV102). 11

Skills taught PMP Exam Prep Boot Camp Over 750 practice questions, including a 200-question computerized, randomly-generated simulated exam PMP Exam prep study guides Exercises throughout to reinforce PMP and CAPM exam concepts Handy reference charts Exercises to increase memory recall Optional, custom-created flash cards Course outline Introduction PMP and CAPM Exam Requirements Exam Questions Maintaining Certification Exam-Taking Tips Assessment Quiz PM Foundation PM Definitions Project Life Cycle vs. Project Management Life Cycle Organizational Structure Practice Test PM Process Groups and Knowledge Areas PM Process Groups PM Knowledge Areas Project Integration Management Overview of Project Integration Develop Project Charter Develop Project Management Plan Direct and Manage Project Execution Monitor and Control Project Work Perform Integrated Change Control Close Project or Phase Summary Exercise Practice Exercises 12

Practice Test Project Scope Management Overview of Project Scope Management Collect Requirements Define Scope Create WBS Verify Scope Control Scope Summary Exercise Practice Exercises Practice Test Project Time Management Overview of Project Time Management Define Activity Sequence Activity Estimate Activity Resource Estimate Activity Duration Develop Schedule Control Schedule Summary Exercise Practice Exercises Practice Test Project Cost Management Overview of Project Cost Management Estimate Costs Determine Budget Control Costs Summary Exercise Practice Exercises Practice Test Project Quality Management Overview of Project Quality Management Plan Quality Perform Quality Assurance Perform Quality Control Summary Exercise Practice Exercises 13

Practice Test Project Human Resource Management Overview of Project Human Resource Management Develop Human Resource Plan Acquire Project Team Develop Project Team Manage Project Team Summary Exercise Practice Exercises Practice Test Project Communication Management Overview of Project Communication Management Identify Stakeholders Plan Communications Distribute Information Manage Stakeholder Expectations Report Performance Summary Exercise Practice Exercises Practice Test Project Risk Management Overview of Project Risk Management Plan Risk Management Identify Risks Perform Qualitative Risk Analysis Perform Quantitative Risk Analysis Plan Risk Response Monitoring and Control Risks Summary Exercise Practice Exercises Practice Test Project Procurement Management Overview of Project Procurement Management Plan Procurements Conduct Procurements Administer Procurements Close Procurements 14

Summary Exercise Practice Exercises Practice Test Professional Responsibility Overview History and vision of PMI's Code of Ethics and Professional Conduct PMI's Code of Ethics and Professional Conduct Professional and Social Responsibility Section Review Recurring Themes - PMP Exam Practice Test End of Course Review Simulated Practice Exam Course Exercises Each chapter contains practice exercises targeted at the range of learning styles (Visual, Kinesthetic, Auditory) Network Diagram Exercises Earned Value Exercises Practice Tests Course schedule Course prices are subject to change and schedules can change frequently, so please refer to our website for the latest information before enrolling. 15

Start date Location Class lang. Price Class # 04 Oct 2010 Irving, TX ENGLISH USD $2,985.00 XCJQ 04 Oct 2010 Atlanta, GA ENGLISH USD $2,985.00 XCKN 11 Oct 2010 Virtual, 99 ENGLISH USD $2,985.00 XCMY 18 Oct 2010 Arlington, VA ENGLISH USD $2,985.00 XBRN 18 Oct 2010 Herndon, VA ENGLISH USD $2,985.00 XCMV 25 Oct 2010 Santa Clara, CA ENGLISH USD $2,985.00 XBRW 25 Oct 2010 Morristown, NJ ENGLISH USD $2,985.00 XCIW 01 Nov 2010 Schaumburg, IL ENGLISH USD $2,985.00 XCJS 08 Nov 2010 New York, NY ENGLISH USD $2,985.00 XBSG 08 Nov 2010 Cary, NC ENGLISH USD $2,985.00 XBSD 08 Nov 2010 Arlington, VA ENGLISH USD $2,985.00 XBRP 08 Nov 2010 Atlanta, GA ENGLISH USD $2,985.00 XCKI 15 Nov 2010 Irving, TX ENGLISH USD $2,985.00 XCJR 29 Nov 2010 Santa Clara, CA ENGLISH USD $2,985.00 XBRY 29 Nov 2010 Herndon, VA ENGLISH USD $2,985.00 XCMW 29 Nov 2010 Virtual, 99 ENGLISH USD $2,985.00 XCMZ 06 Dec 2010 Arlington, VA ENGLISH USD $2,985.00 XBRQ 06 Dec 2010 Morristown, NJ ENGLISH USD $2,985.00 XCIX 06 Dec 2010 New York, NY ENGLISH USD $2,985.00 XCIT 13 Dec 2010 Schaumburg, IL ENGLISH USD $2,985.00 XCJT 20 Dec 2010 Atlanta, GA ENGLISH USD $2,985.00 XCKF 16

Writing Effective Requirements This course is not scheduled. Inquire about Onsite training at your facility. Register your interest Overview Course code WV120 Skill level Advanced Duration 2.0 days Delivery type Classroom (Hands-on labs) Course type Public or Private on-site Public price USD $1,495.00plus tax NOTE: THIS COURSE IS OWNED AND DELIVERED BY AN IBM EDUCATION PARTNER. IT IS AVAILABLE ONLY IN THE US. Successful projects are built on the foundation of well-written requirements. In fact, many problems of challenged and failed projects can be traced back to requirements issues. In this course, you'll learn to document requirements clearly, effectively, and appropriately to create a solid foundation for project success. You'll learn the technical writing techniques that apply directly to writing requirements documents and you'll learn to apply the five Cs of writing-correct, clear, concise, comprehensive, and cohesive-to writing requirements. You will use lists, tables, and graphs to structure requirements information for clarity. And you will use white space, information chunking, and headings to improve readability. In this course, you will learn the difference between validation and verification, and you'll survey the various verification and validation techniques. You will learn to select the appropriate technique for each situation and apply it to ensure your requirements' effectiveness. This course covers the "Requirements Documentation" knowledge area of the Business Analysis Body of Knowledge (BABOK). Special note IBM Education Advantage Program eligibility: 17

Yes - IBM Education Pack - Online Account Audience This advanced course is designed for business analysts, requirements analysts, technical writers, systems analysts, developers, software engineers, IT project managers, project managers, project analysts, project leaders, senior project managers, team leaders, program managers, testers, and QA specialists. Prerequisites Before taking this course, students should complete the following courses: Business Analysis Essentials (WV111) Requirements Development and Management (WV115) Skills taught Use technical writing techniques that apply directly to writing requirements documents Apply the five Cs of writing - correct, clear, concise, comprehensive, and cohesive - to writing requirements Use lists, tables, and graphs to structure requirements information for clarity Use white space, information chunking, and headings to improve readability Explain the difference between validation and verification Select the appropriate technique for each situation and apply it to ensure the effectiveness of the requirements Course outline Project Management Framework The Project Management Institute PMI Framework Five Process Groups Life Cycles Nine Knowledge Areas What is a Project? Project Management Terminology Initiating Five Steps of Project Initiation Build a Business Case 18

Establish Project Scope Analyze Stakeholder Needs Identify Constraints Build a Communication Plan BOSSCARD Framework Initiating Questions Objectives The Project Charter Constraints Assumptions Scope Stakeholder Analysis Prioritization Grid Five Stakeholder Groups Project Roles and Responsibilities Responsibility Assignment Matrix Sign-Off Process Planning Seven Steps of Successful Planning Communications Planning Risk Management Identify, Assess, Quantify, and Manage Risk Management Life Cycle Risk Response Strategies Sources of Change Formal Change Control Process Managing Organizational Change Developing the WBS Diagramming a Project Identifying the Critical Path Creating the Schedule Producing Effective Estimates Controlling and Closing Project Controls Challenges Activity Analysis Expectations 19

Stakeholder Expectations Project Environment Expectation Control Elements Project Manager vs. Expectation Gap Organizational Style Why Do Projects Fail? Closing Processes Administrative Closure Case Studies Managing Cross Functional Teams Dealing with Conflict The Context for Writing Requirements Requirements and types of requirements Requirements in the product life cycle Project roles and requirements The role of the Business Analyst (BA) What Makes Requirements Effective? Attributes of effective requirements Audiences of the requirements and the audiences' needs Level of detail Business vs. technical point of view Need for formality Requirements Audiences and Their Needs Specific needs of business stakeholders and management Specific needs of Subject Matter Experts (SME) Specific needs of the technical team (developers, testers, etc.) Effective Requirements Information Functional requirements Quality of Service (QoS) requirements Assumptions and constraints Technical Writing Principles for Requirements The 5 Cs Bulleted and numbered lists Tables and graphs Models and other graphics Using white space and fonts Chunking requirements information and the use of headings 20

Requirements Verification and Validation Validation vs. verification Goals and participants in verification activities Goals and participants in validation activities Holding formal review sessions Expectations 21

Business Process Analysis View schedule and enroll Interested in bringing a class to you? Onsite training Overview Course code WV110 Skill level Basic Duration 4.0 days Delivery type Classroom (Hands-on labs) Course type Public or Private on-site Public price USD $2,395.00plus tax NOTE: THIS COURSE IS OWNED AND DELIVERED BY AN IBM EDUCATION PARTNER. IT IS AVAILABLE ONLY IN THE US. In this course, you'll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements The course begins by teaching you the roles and responsibilities of the business analyst and the process for analyzing business systems, including how to determine a business system's health. You will learn how to identify business processes that could become more streamlined. Master the process of communicating with stakeholders to understand their process needs as well as their perceptions of the problems. Using seven different modeling techniques, you'll explore different facets of the business process, identify the most effective solution to the process, and clearly define the future process state. Once a new process is defined, you'll learn how to convey those process changes to others, gain organizational support for making the changes, and plan for a successful change project. Special note IBM Education Advantage Program eligibility: Yes - IBM Education Pack - Online Account 22

Audience This basic course is designed for systems analysts, business analysts, IT project managers, associate project managers, project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, and program managers. Prerequisites There are no prerequisites for this course. Skills taught Explain the roles and responsibilities of the business analyst and the process for analyzing business systems, including how to determine a business system's health Identify business processes that could become more streamlined Communicate with stakeholders to understand their process needs as well as their perceptions of the problems Explore different facets of the business process, identify the most effective solution to the process, and clearly define the future process state Convey process changes to others, gain organizational support for making the changes, and plan for a successful change project Course outline Define the Quality of a Business Process People Process Tools Inputs Choose a Business Process to Analyze Understand the Business Analysis Process Definition of Business Process Analysis The Process of Business Process Analysis Role of the Business Analyst Charter the Process Action Team Identify the Stakeholders of a Business Process 23

Choose Information Gathering Techniques Gather Information Preparation Execution Feedback and Validation Document the Process Goal and Metrics Perform GQM Analysis Model the Current (As-Is) Process ETVX Process Model SIPOC Analysis Use Case Diagrams Process Flowcharts Swim Lane Diagrams Data-Flow Diagrams (DFD) Entity-Relationship Diagrams (ERD) Determine Causes of Problems Fishbone (Ishikawa) Causal Analysis Determine Process Improvement Options Modeling the Improved (To-Be) Process Make the Business Case for Process Improvement Plan the Implementation Hold a Project Retrospective Course schedule Course prices are subject to change and schedules can change frequently, so please refer to our website for the latest information before enrolling. Start date Location Class lang. Price Class # 11 Oct 2010 Virtual, 99 ENGLISH USD $2,395.00 XCDL 12 Oct 2010 Morristown, NJ ENGLISH USD $2,395.00 XCCD 02 Nov 2010 New York, NY ENGLISH USD $2,395.00 XCDD 06 Dec 2010 Virtual, 99 ENGLISH USD $2,395.00 XCDM 07 Dec 2010 Schaumburg, IL ENGLISH USD $2,395.00 XCDF 24

Business Analysis Essentials View schedule and enroll Interested in bringing a class to you? Onsite training Overview Course code WV111 Skill level Basic Duration 3.0 days Delivery type Classroom (Hands-on labs) Course type Public or Private on-site Public price USD $1,995.00plus tax NOTE: THIS COURSE IS OWNED AND DELIVERED BY AN IBM EDUCATION PARTNER. IT IS AVAILABLE ONLY IN THE US. In this introductory course, you'll delve into the role and responsibilities of the business analyst-the communication link between all business areas and a critical player in project success. Learn techniques for ensuring project success every step of the way-from identifying and analyzing potential projects to making sure that the final project product meets the requirements you identified. Through hands-on exercises, you'll learn to define the scope of work and master requirements-gathering techniques that will work for a variety of projects and audiences. You'll consider the unique needs of customers, stakeholders, and the IT department as you work toward building, documenting, communicating, and managing requirements. Special note IBM Education Advantage Program eligibility: Yes - IBM Education Pack - Online Account Audience This basic course is designed for systems analysts, business analysts, requirements analysts, developers, software engineers, IT project managers, project managers, project analysts, project leaders, senior project managers, team leaders, program managers, testers, and QA specialists. 25

Prerequisites There are no prerequisites for this course. Skills taught Explain the role of the business analyst Build and evaluate a business case Plan, manage, analyze, document, and communicate requirements Conduct effective interviews, group workshops, and questionnaires Perform data mining Effectively capture and document business rules Get agreement Ensure requirements are met Course outline Overview of Business Analysis The solutions lifecycle What is business analysis? Business analysis terminology International Institute of Business Analysis CBAP certification Enterprise Analysis Introduction Definitions The business architecture Feasibility studies Project scope Business case Risk assessment Decision package Selecting and prioritizing projects Requirements Planning and Management Introduction Definitions 26

Team roles for the project Work division strategy Requirements risk approach Planning considerations Requirements activities Selection Estimation Requirements scope Requirements activity Measurement Reporting Requirements change management Requirements Elicitation Introduction Definitions Elicit requirements Techniques Brainstorming Document analysis Focus groups Interface analysis Interviews Observation Prototyping Workshop Reverse engineering Survey/questionnaire Requirements Analysis and Documentation Introduction Definitions Requirements package Business domain model Analyze user requirements Analyze functional requirements Analyze quality of service requirements Assumptions and constraints Requirements 27

Attributes Document Validate Verify Modeling techniques Data and behavior models Process/flow models Usage models Requirements Communication Introduction Definitions Communication plan Manage conflicts Determine format Requirements package Requirements presentation Requirements review Requirements sign-off Solution Assessment and Validation Introduction Definitions Solution alternatives Technology options Solution selection Solution usability Quality assurance Solution implementation Solution impacts Post implementation review BA Fundamentals Communication skills Leadership skills Problem-solving skills Business knowledge IT knowledge Course schedule 28

Course prices are subject to change and schedules can change frequently, so please refer to our website for the latest information before enrolling. Start date Location Class lang. Price Class # 04 Oct 2010 Schaumburg, IL ENGLISH USD $1,995.00 XCDG 25 Oct 2010 Irving, TX ENGLISH USD $1,995.00 XCCI 01 Nov 2010 Cary, NC ENGLISH USD $1,995.00 XCBX 15 Nov 2010 Virtual, 99 ENGLISH USD $1,995.00 XCDO 29 Nov 2010 Morristown, NJ ENGLISH USD $1,995.00 XCCF 06 Dec 2010 Santa Clara, CA ENGLISH USD $1,995.00 XCCL 13 Dec 2010 Atlanta, GA ENGLISH USD $1,995.00 XCCP 29

Business Skills for IT Professionals This course is not scheduled. Inquire about Onsite training at your facility. Register your interest Overview Course code WV112 Skill level Basic Duration 4.0 days Delivery type Classroom (Hands-on labs) Course type Public only Public price USD $1,795.00plus tax NOTE: THIS COURSE IS OWNED AND DELIVERED BY AN IBM EDUCATION PARTNER. IT IS AVAILABLE ONLY IN THE US. Success in a technical field does not guarantee success in a management role. Management is a specialization just like every other aspect of business. Become the best manager you can be by learning the latest techniques and approaches to management issues. In this course, you'll learn what experts in the field are saying about communications, leadership, negotiation, delegation, motivation, time management, critical thinking, and decision making. You will discover the fundamentals of effective management including the tools for powerful communications: quickly write reports that are concise and clear, structure letters and memos with purpose in mind, and prepare and deliver highimpact presentations that focus on specific, desired outcomes. Plus, you'll analyze financial statements and become familiar with budgeting, and you'll gain an understanding of critical thinking and how it relates to effective decision making. Management skills are developed not found. To develop as a manager you must take advantage of the experience of others. Get started on the road to excellence by taking Business Skills for IT Professionals. Special note IBM Education Advantage Program eligibility: Yes - IBM Education Pack - Online Account 30

Audience This basic course is designed for new managers, potential managers, and anyone wanting to advance his or her career by becoming increasingly responsible for directing staff and resources. Department managers, project managers, IT project managers, IT managers, software architects, developers, general IT staff, and new directors. Prerequisites There are no prerequisites for this course. Skills taught Describe current trends in communications, leadership, negotiation, delegation, motivation, time management, critical thinking, and decision making Explain the fundamentals of effective management including the tools for powerful communications Write reports that are concise and clear Structure letters and memos with purpose in mind Prepare and deliver high-impact presentations that focus on specific, desired outcomes Analyze financial statements Explain budgeting at a high level Explain how critical thinking relates to effective decision making Course outline Professionalism How attitude and ambition contribute to career development Effective Communications Learning to judge communications according to quality standards Developing the ability to actively listen Written Communications Effective and efficient business writing Understanding business style Using templates to simplify and speed up the writing process Presentations Best practices for preparing and delivering dynamic presentations 31

Dynamic Meetings How and when to avoid meetings Organizing the best possible meetings when you can't avoid them Motivation Patterns of motivation in the workplace Motivational tools and how to apply them Delegating Delegating as the art of management Managing and monitoring delegated tasks for maximum productivity Negotiating Negotiation fundamentals The art of haggling Leadership Choosing a leadership style Recognizing when leadership is necessary Managing Time and Priorities Knowing what is the best use of your time, all the time Techniques for minimizing interruptions Beyond Budgets How Key Performance Indicators (KPI) and rolling forecasts are replacing traditional budgeting process Critical Thinking and Reasoning Introduction to the science of critical thought and reasoned analysis Problem Analysis Guidelines Best practices for reaching optimum decisions Case Studies: Attitude Management - Learning to be positive Communication Fundamentals - Judging communications according to quality standards Editing for Clarity - Focus on brevity and precision in writing Editing for Business Style - Focus on purpose and outcomes Structuring E-mail - Applying templates to speed and improve the writing process Letter Writing - Preparing formal communications that are brief, clear, and accurate Writing Presentations - Outlining effective speaking notes Ranking Motivators and De-motivators - Understanding the role of planning in the motivational process Dissecting the Reasoning of Others - Dismantling the logic and thought processes that individuals use to arrive at decisions Evaluating the Quality of Reasoning - Judging the inputs of an individual's thought processes Restating a Problem to Clarify Purpose - Dismantling a decision to be made by reinterpreting the objectives 32

Determine the Major Factors - Analyzing a decision to be made by drilling down to the pivotal issues 33

Requirements Development and Management This course is not scheduled. Inquire about Onsite training at your facility. Register your interest Overview Course code WV115 Skill level Intermediate Duration 3.0 days Delivery type Classroom (Hands-on labs) Course type Public or Private on-site Public price USD $1,995.00plus tax NOTE: THIS COURSE IS OWNED AND DELIVERED BY AN IBM EDUCATION PARTNER. IT IS AVAILABLE ONLY IN THE US. Develop effective requirements specifications that meet business and end-user goals. Numerous studies have concluded that failure to effectively develop and document project requirements is directly related to project failure. By following the logical methodology for the requirements process presented in this course, you'll learn to develop effective requirements, including business objectives as well as business, end-user, system, and software requirements. By working through the requirements process using walkthroughs, reviews, prototyping, and storyboarding, you'll discover the importance of and types of requirements, examine information-gathering methodologies, and learn to conduct effective interviews, workshops, and surveys. Special note IBM Education Advantage Program eligibility: Yes - IBM Education Pack - Online Account Audience 34

This intermediate course is designed for systems analysts, business analysts, requirements analysts, developers, software engineers, IT project managers, project managers, project analysts, project leaders, senior project managers, team leaders, program managers, testers, and QA specialists. Prerequisites Before taking this course, students should complete course Business Process Analysis (WV110). Skills taught Develop effective requirements, including business objectives as well as business, end-user, system, and software requirements Explain the importance of and types of requirements Describe information-gathering methodologies Conduct effective interviews, workshops, and surveys Course outline Introduction CBAP review Requirements Definition Requirements Problems Class Exercise/Brainstorm Foundations Types of Requirements Business vs. Technical Communications Requirements Approaches Product and Project Life Cycles Role of Business Analyst (IIBA View) The Requirements Process Defining the Product Scope Enterprise Analysis Overview What Scope Is The Business Case Use Cases to Describe Current Environment and Proposed Scope Planning the Requirements Development Effort The Requirements Charter The Requirements Team 35

Requirements Stakeholders Stakeholder Types Identifying Stakeholders Analyzing Stakeholders for Requirements Elicitation Techniques Creating an Elicitation Archive Elicitation Plan Analysis and Modeling Functional Requirements Non-Functional Requirements Constraints Modeling Techniques UML Techniques Data Modeling Requirements Communication Types of Requirements Documents Requirements Review Events Requirements Management Managing Throughout the Product Life Cycle Components of Requirements Management The Change Process Traceability Requirements/Configuration Management Systems Requirements Attributes - Brainstorm End-of-Class Summary Requirements Process Close Reviews 36

(IIBA) - Certified Business Analysis Professional Exam Preparation Order now Overview Course code ZV151 Skill level Basic Duration 1.0 days Delivery type e-learning Course type Public only Public price USD $396.00plus tax NOTE: This course is owned and delivered by an IBM Education Partner, and is available for purchase only in the United States. NOTE: This is a web-based, self-paced, on-line course. There is no classroom location or instructor available for this course and no travel arrangements are necessary. This course can be accessed at any time of day and from any location where you have a proper Internet connection. Self-paced courses delivered via the Internet allow you to learn on your own schedule during your full 60-day access period. This course bundle contains the following related web-based training courses, which may be taken in any order: The Fundamentals of Requirements Elicitation (Inquestra) (Part 1 of 8) - This course is a high-level overview of the entire Requirements Elicitation Process. It introduces the learner to all the steps in the process, along with terminology, modeling tools and techniques. Primarily designed for new business analysts, this course is also ideal for Managers and Business Users who do not need to understand the technical nuances of requirements gathering, but rather, need only a high-level overview of the Best Practice concepts. If you are one of those analysts who will be delving into the nitty-gritty details of business analysis, then understanding these major building blocks is critical. Determining a Project's Objectives (Inquestra) (Part 2 of 8) - This is one in a series of courses that focus on the phases of The Requirements Discovery Process.This course is intended to take the participant through a process of discovering, describing and documenting your client's business objectives. Establishing high quality objectives is essential to the success of your project. If you don't set specific, measurable, achievable, results oriented and time-bounded objectives, how will you ever determine the success of your project? On the surface, setting project objectives seems to be a straightforward exercise - one that is often taken for granted, overlooked or simply ignored. Establishing high-quality objectives is an essential component to the success of your project. If you do not set specific, measurable, achievable, results-oriented and time-bounded objectives, how will you know if your project is successful? This course is intended to help you do just this. 37

Defining Project Scope (Inquestra) (Part 3 of 8) - This is one in a series of courses that focus on the phases of The Requirements Discovery Process. This course is intended to take the participant through a process of describing and documenting the scope of your project. Scope defines what is, and is not, part of our system. The course teaches techniques to identify the in and out-of-scope business activities, objects, interfaces and variations as a fundamental first step to scoping the product functionality.elicitation methods are covered that involve subject matter experts and representatives from other systems and departments. The discussion of scope also introduces the project team to methods of modeling the high-level scope and ensuring an appropriate level of detail is specified that will enable a fast and accurate start to a project. And we'll be applying best practices along the way so that your definition of scope will contribute to the definition of business requirements that conform to industry best practices standard deliverables Describing Business Process (Inquestra) (Part 4 of 8) - This is one in a series of courses that focus on the phases of The Requirements Discovery Process. This course is intended to take the participant through a process of describing and documenting the business processes (activities) that form the business context for your project. The descriptions of key business processes that you create during this phase of your project provide the context for all work that follows. For the requirements team, breaking the system into activities helps to focus discussions on smaller areas. For your business partners, it is easy to achieve consensus and buy-in at an activity level. For the project manager, organizing the system into activities allows the project manager to identify cohesive work packages. The detail gathered at this stage enhances the product description and confirms the project scope. For the design team, this discussion of business process at an activity level ensures the integration of the functional and data requirements and provides the basis for the software system specifications. And finally, for testers, activity descriptions provide the basis for meaningful test scripts that reflect actual business usage. Determining Information Requirements (Inquestra) (Part 5 of 8) - For those who are relatively new to data modeling concepts, we have simplified the rules of normalization and business rules that give you a jump-start on your next project. If you are more experienced in data modeling, you will see the ease of obtaining the object definition, relationships, cardinality and modality from your clients which enable you to build a solid conceptual data model, based on true business needs. Additionally, you'll have the context for data usage for each business process. And we'll be applying best practices along the way so that the resulting requirements you specify will conform to industry best practices and standard deliverables. Describing Functional Business Requirements (Inquestra) (Part 6 of 8) - This is one in a series of courses that focus on the phases of The Requirements Discovery Process. This course is intended to take the participant through a process of discovering, describing and documenting your client's business requirements completely, accurately and consistently regardless of your subsequent system development efforts. This means that whether you are specifying these requirements for a Web-enabled application, object-oriented, client-server, legacy system or a combination, true functional business requirements are independent of technology. This is beneficial because you won't need to go back and change the business requirements as the technology changes (which is often). And we'll be applying best practices along the way so that the resulting business 38

requirements you specify will conform to industry best practices in this particular area. Documenting Requirements Meetings (Inquestra) (Part 7 of 8) - This is one in a series of courses that focus on the skills and competencies of The Requirements Discovery Process. This course is intended to take the participant through the aspects of capturing and documenting Business Requirements completely, accurately and consistently regardless of your subsequent system development efforts. In fact, the skills that you will learn in this course can be used to capture discussions that are completely unrelated to developing systems. Eliciting Data Warehouse Requirements (Inquestra) (Part 8 of 8) - Industry gurus such as Inmon and Kimball have recognized that the models and methods to design a Data Warehouse are unique and different than traditional data modeling practices. However, it is only recently that these best practices have evolved as analysis tools in specifying Data Warehouse requirements. This course covers the How-To's of performing quality business requirements analysis for data warehousing projects: Identify, validate and document your Client's Requirements for a Data Warehouse, Data Mart or Decision Support System with confidence; Ensure that raw business data harvested from legacy transaction processing systems and other data sources is transformed into powerful Business Intelligence; Learn the latest practical techniques and best practices for specifying DW systems; Work directly and interactively with business clients in defining project requirements. Finally, there exist proven and practical techniques - which can be easily applied to your DW projects - to gather and prepare quality specifications for Data Warehouses, Data Marts and Decision Support Systems. For information on other related WebSphere courses, visit the WebSphere Education Training Paths Web site: http://www.ibm.com/software/websphere/education/paths/ Special note IBM Education Advantage Program Eligibility: Yes - IBM Education Pack - online account Audience This course is designed for anyone interested in obtaining business and systems analysis training that maps to the IIBA's Certified Business Analysis Professional Certification. Prerequisites There are no prerequisites for this course. Skills taught Describe the entire Requirements Elicitation Process 39

Discover, describe and document clients' business objectives Describe and document the scope of a project Describe and document the business processes (activities) that form the business context for aproject Obtain the object definition, relationships, cardinality and modality from clients which enable you to build a solid conceptual data model Discover, describe and document clients' business requirements completely, accurately and consistently Capture and document Business Requirements completely, accurately and consistently Perform quality business requirements analysis for data warehousing projects: Identify, validate and document clients' requirements for a Data Warehouse, Data Mart or Decision Support System Course outline The Fundamentals of Requirements Elicitation (Inquestra) (Part 1 of 8) Determining a Project's Objectives (Inquestra) (Part 2 of 8) Defining Project Scope (Inquestra) (Part 3 of 8) Describing Business Process (Inquestra) (Part 4 of 8) Determining Information Requirements (Inquestra) (Part 5 of 8) Describing Functional Business Requirements (Inquestra) (Part 6 of 8) Documenting Requirements Meetings (Inquestra) (Part 7 of 8) Eliciting Data Warehouse Requirements (Inquestra) (Part 8 of 8) 40

Managing Project Teams, Timelines, and Budgets Order now Overview Course code ZV131 Skill level Basic Duration 2.0 days Delivery type e-learning Course type Public only Public price USD $396.00plus tax NOTE: This course is owned and delivered by an IBM Education Partner, and is available for purchase only in the United States. NOTE: This is a web-based, self-paced, on-line course. There is no classroom location or instructor available for this course and no travel arrangements are necessary. This course can be accessed at any time of day and from any location where you have a proper Internet connection. Self-paced courses delivered via the Internet allow you to learn on your own schedule during your full 60-day access period. This course bundle contains the following related web-based training courses, which may be taken in any order: Managing Projects (Second Edition) (Includes Simulation) - The managing process involves organization and planning, the proper allocation of resources, and the promotion of a strong team effort. Successful project management leads to acceptable results that meet the customers' real needs Managing Project Team (Second Edition) (Includes Simulation) - In this course, you will identify the importance of properly building, nurturing, and managing a team. You will identify and use strategies when managing a working team, and examine ways of effectively closing out a project with the team. Planning and Controlling Budgets (Includes Simulation) - In this course, you will examine the benefits of budgeting and explore a range of commonly used budgets. You will also be introduced to the process of budget preparation and control. Realistic Time Management Goals (Includes Simulation) - Mastering the skill and art of time management is a worthy goal. In this course, you will identify strategies for improving your use of time. You will identify some strategies for pursuing effective time-management skills, including defining your personal and professional goals and analyzing your energy allocation. You will focus on the strategies that will help you move forward with confidence as you use your time more effectively and pursue your goals and dreams. 41