Blended Programs: Session I- (4) Interview Process for MI Applicants Learn how to effectively and efficiently conduct interviews with applicants applying to communities with multiple programs. This session will demonstrate how to handle situations that arise, including red flags, mock interviews, and much more. Blended Programs: Session II- (13) Managing Blended AR's Annual recertifications are challenging, especially when dealing with multiple programs. Join us to discuss various ways to assist you to manage and stay on top of the recertifications. Blended Programs: Session III- (22) HUD & LIHTC: What's the Difference? Where do the differences lie between the HUD program and LIHTC programs when it comes to property management? Student eligibility, rent calculations, resident files, over income households are just the beginning. The program differences can be challenging and confusing, this class will assist in decoding some of these compliance challenges. Blended Programs: Session IV- (31) Calculations Are you aware of the common issues when calculating income and assets for communities with multiple layers of funding sources? This session will provide answers to your calculation questions. Blended Programs: Session V- (41) UFI: State & Federal Programs Reporting Requirements Reporting requirements are ever changing and at times challenging. Join us for this session to hear the latest information from Urban Futures. Take this opportunity to learn more and be work to be one step ahead on the reporting requirement process. that arise, including red flags, mock interviews, and much more. Blended Programs: Session VI- (48) Compliance Q & A / Roundtable The session will be a compliance person s dream come true! Representatives from CTCAC, LA LOMOD and industry practitioners will discussion your compliance questions, such as if a family member is a student, does it disqualify an entire household? Do not miss out on this session and bring your questions! Hands-on (Interactive): Session I- (8) Landscaping Sprinkler Repair This session will give a hands-on approach to testing and repairing landscape sprinklers, timers, and more. Hands-on (Interactive): Session II- (17) Pest Control Best Practices Do you have pest control and sanitation best practices in place? Learn how to prepare for pest control services, and how to assist the residents to be prepared. The goal to have a pest free community! Hands-on (Interactive): Session III- (26) Electrical Trouble Shooting This session will be an overview of electricity and how it works. Learn to trace the path of electricity from the house meter through the entire structure. Items to be reviewed in include, electrical panel service, common electrical device installation and troubleshooting and of course safety. Hands-on (Interactive): Session IV- (35) Ins & Outs of Replacing Fire Alarm Panels An overview of how a basic fire alarm works and services a building. Learn what to watch out for when replacing a panel. And how the panel is tied to smoke detectors, horns and strobes. This information will assist you to be cost effective and knowledgeable when changing out fire alarm panels.
Hands-on (Interactive): Session V- (45) A/C: Mechanical & Electrical This session will cover preventive and troubleshooting of all air conditioning components. Including safety procedures, basic refrigeration cycle and limitations placed by the EPA and more. Hands-on (Interactive): Session VI- (52) Kitchen Appliance Repair How many times you have you wondered, should an appliance be repaired or replaced? This session will cover topics such as safety when making repairs and troubleshooting the refrigerator, dishwasher and stoves. All in an effort to assist you in determining how to proceed. HUD Programs: Session I - (2) To Interim or Not to Interim If you ever doubted where or not an Interim Certification was to be completed, this session is for you. The presenter will cover the Interim Certification Do s and Don ts as well as the related regulations and a hands-on exercise. HUD Programs: Session II- (11) Allowances & Expenses Come refresh your knowledge and calculation skills. This session will review how to handle deductions when working with allowances and expenses when calculating Section 8 rents. HUD Programs: Session III- (20) How to Prepare for a HUD MOR Are you ready for the next MOR or would you like a higher rating than the last MOR? Inspectors completing a MOR use the Management Review for Multifamily Housing Projects, form HUD 9834. This session will cover what an inspector reviews in regards to your tenant files, TRACS, and EIV. Being prepared for a MOR and the questions on the form HUD 934 may assist the community in a better overall rating! HUD Programs: Session IV- (29) EIV & TRACS 203 Update This session will provide an EIV and TRACS update. Come with your toughest questions regarding EIV and TRACS 203 for the panelists! HUD Programs: Session V- (38) VAWA Update VAWA s final rule protects the housing rights of survivor of domestic violence, sexual assault, and stalking. Are you aware of the current notice requirements, do you have an emergency transfer plan policy? VAWA is not just for HUD communities, it is required for LIHTC communities as well. HUD Programs: Session V- (39) Tips & Techniques in Self Auditing Always be prepared! This session will provide tips and techniques for selfauditing and correcting resident files issues. Learn what compliance auditors are looking for and how to best prepare the resident files. HUD Programs: Session VI- (48) Compliance Q & A / Roundtable The session will be a compliance person s dream come true! Representatives from CTCAC, LA LOMOD and industry practitioners will discussion your compliance questions, such as if a family member is a student, does it disqualify an entire household? Do not miss out on this session and bring your questions! Maintenance: Session I- (7) Inspections, REAC & More Learn what inspectors are looking for and why. This session will review the differences between mortgage, insurance, REAC and other inspection. Maintenance: Session II- (16) Make Ready Maintenance Are units being made rent ready in the most efficient way? This session will assist maintenance technicians in viewing the unit as a product and discuss topics such as scheduling, prioritizing, and solutions to commonly needed repairs.
Maintenance: Session III- (25) Maintenance Budgets How much money can I send on maintenance work? This session will review how budgets are created, specifically related to maintenance, and how those decisions affect repairs. Maintenance: Session IV- (34) Water & Mold Cleanup This session is an overview of water intrusion and mold issues in buildings. Including, awareness, historical perspective, regulatory overview as well as some mitigation steps from the facility management viewpoint. Real life loss examples, will be shared, in an effort to give a common-sense perspective. The discussion will integrate both missteps and success stories to ensure an enjoyable and informative class. Maintenance: Session V- (44) Fair Housing for Maintenance Where do the differences lie between the HUD program and LIHTC programs when it comes to property management? Student eligibility, rent calculations, resident files, over income households are just the beginning. The program differences can be challenging and confusing, this class will assist in decoding some of these compliance challenges. Maintenance: Session VI- (51) Disaster Preparedness This session will review basic disaster preparedness principles including mitigation considerations from the facility management viewpoint. This session will not be a presentation to review first aid or evacuation procedures, but rather an informative and thought provoking introductory level class regarding disaster preparedness integrated into the steps necessary to mitigate further damage from occurring. By using real life loss examples and integrating both missteps and success stories along with audience participation will ensure that all will come away with at least one good take away. Owner/Agent: Session I - (1) Owner & Agent Roundtable While we as Owners and Agents are competitors, we are also colleagues. Having peer-to-peer discussions has proven to be beneficial to all. This session will allow Owners & Agents to voice their needs, share possible leads and discuss common issues of concern. Come with an open mind for an open discussion amongst colleagues. Owner/Agent: Session II - (10) State Agencies Update Representatives from CTCAC, HUD, HCD and UFI will provide updates on current compliance and regulatory issues. This dynamic panel will carry our voices back to their offices to address our concerns as practitioners of their programs. Owner/Agent: Session III- (19) Federal Update The National Affordable Housing Management Association, NAHMA, is the leading voice for affordable housing management, advocating on behalf of multifamily community manager and owners. This session will provide insight on legislative and regulatory issues in Washington DC, and what we as Owners and Agents can do to have our voice heard. Owner/Agent: Session IV- (28) Open Session Owner/Agent: Session V- (37) California Legislative & Business Update Navigating the ever-changing waters of federal, state and local legislation and competing political climates has never been more difficult for the multi-family housing industry. In this session, industry legal expert, Karen McCay, will discuss new laws that impact your business and what may be on the horizon for the future. Topics include new immigration status laws, flood disclosure law, employment law changes as well as currently pending legislation of interest to the industry.
Owner/Agent: Session VI- (47) Rent Control Ordinances Do you know what Cities are considering adopting Rent Control Ordinances? How do we as an industry get ahead of the Cities attempting to implement or change Rent Control Ordinances? This session will provide an overview of possible challenges that will affect the affordable housing industry as it relates to Rent Control. Property Management: Session I- (5) Communication with Property Staff Excuse me, did I hear you correctly? Miscommunication among staff members can lead to errors, misunderstandings and even lower morale. This session will cover ideas for improving and maintaining strong communication skills. Property Management: Session II- (14) Leasing, Marketing & Retention This session will discuss strategies for implementing successful leasing, marketing and retention plans. Marketing your affordable housing community can be more complicated than conventional housing. Let s be creative and think outside of the box in an effort to be successful in leasing vacancies and meeting all program requirements. Property Management: Session III- 23) Customer Service & Leadership What does customer service mean in affordable housing? Find out in this innovative session on leading your team in customer service. Property Management: Session IV- (32) Cultural & Generational Differences Problems can arise from differing mindsets and communication styles within property management. This session will focus on accepting differences and tips on how to work with a variety of generational and cultural differences. Property Management: Session V- Active Shooter What happens if you are in an active shooter situation? Unfortunately, this situation is being more common place. This session will give you some insight on the options run, hide or fight. Learn how to prevent certain situations and how to deal if it happens. Property Management: Session V1- (49) Budgeting & Variances This session will focus on understanding how community budgets are prepared, variances and what variances mean to the on-site staff. Resident Services: Session I- (6) Mental Wellness for Older Adults (Hoarding) Learn to identify the differences between collecting, cluttering, and hoarding and the need for treatment for those who might have a significant problem. Resident Services: Session II- (15) Let's Talk About It: Memory Loss & Alzheimer's diag- An overview of Alzheimer s disease and its effects, including symptoms, nosis and understanding treatment options.
Resident Services: Session III- (24) Mental Health First Aid Mental Health First Aid is an evidence-based public education and prevention tool it improves the public s knowledge of mental health and substance use problems and connects people with care for their mental health or substance use problems. Resident Services: Session IV- (33) Growing Older Isn't the Problem, Ageism Is / Cultural Competence Learn how to identify and prevent ageist attitudes and practices. Also learn different behaviors, knowledge and attitudes that come together in a system, organization, or among professionals to enable effective work in cross-cultural situations. Resident Services: Session V- (43) Keeping Your Team Engaged & Harmonious An overview of the relationship between property staff and the Resident Service Coordinator. Learn how to work together to achieve an optimum experience for the residents. Hear best practices and tool to improve communication. Resident Services: Session VI- (50) Bullying in Family & Senior Housing Learn strategies to prevent, identify and stop bullying of all ages. Learn tips on how to implement interventions. Supervisor: Session I- (9) Avoiding Risk & Liability Management An overview presentation of environmental considerations and the risks involved when facing building or facility damage issues. Awareness and historical perspective, regulatory overview as well as some mitigation steps from the facility management viewpoint. The discussion will focus on asbestos, mold, hazardous products and biological issues. Using real life loss examples and integrating both missteps and success stories will ensure an enjoyable and informative class. Supervisor: Session II- (18) Teambuilding & Motivation Building a strong team is vital to the success of any company. This session will cover staff training and development as well as creating inclusive and collaborative teams. Supervisor: Session III- (27) Time Management Learn how to structure priorities, overcome negative behavior patterns, and techniques to develop and implement an effective time management plan. Supervisor: Session IV- (36) Leadership Strengthen your current management skills with the tools provided in this session. Tools related to leading by example, effective communication and growing your team. Supervisor: Session V- (46) Conflict Transformation Learn practical and proven ways of transforming conflict into a tool for strengthening relationships with and among residents, vendors, and co-workers.
Property Management: Session V1- (49) Budgeting & Variances This session will focus on understanding how community budgets are prepared, variances and what variances mean to the on-site staff. Tax Credit Compliance: Session I- (3) Overview of the IRS 8823 Guidebook The IRS 8823 Guide lists the 17 types of non-compliance that state agencies must report to the IRS. Learn the most common mistakes that lead to noncompliance, how to avoid them, how to repair them if they occur, and the penalties that are incurred for each violation. Tax Credit Compliance: Session V- (38) VAWA Update Learn practical and proven ways of transforming conflict into a tool for strengthening relationships with and among residents, vendors, and co-workers. Tax Credit Compliance: Session VI- (48) Compliance Q & A / Roundtable The session will be a compliance person s dream come true! Representatives from CTCAC, LA LOMOD and industry practitioners will discussion your compliance questions, such as if a family member is a student, does it disqualify an entire household? Do not miss out on this session and bring your questions! Tax Credit Compliance: Session II- (12) Tax Credit Compliance 101 This session is will cover basic compliance issues and policy changes from 2017 and anticipated future changes. Tax Credit Compliance: Session III- (21) Top 5 CTCAC Finding from CTCAC Audits Be prepared and stay ahead of CTCAC s monitoring visits (audits), to eliminate findings. This session will provide information on CTCAC s top 5 findings from their visits. Learn about helpful tips, commonly missing forms and reoccurring errors directly from CTCAC s perspective. Tax Credit Compliance: Session IV- (30) Maximizing Rent Potential During this session we will discuss ways to can maximize the tax credit rent potential when rents are restricted and fixed. Come learn ways to increase rent revenue while adhering to Tax Credit guidelines.