LAMC Academic Senate Viability Study and Report Fall Computer Applications & Office Technologies (CAOT) Viability Data

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LAMC Academic Senate Viability Study and Report Fall 2017 Computer Applications & Office Technologies (CAOT) Viability Data Committee members: Veronica Allen, Faculty Education/Child Development Kelly Enos, Vice Chair of Administration of Justice Dennis Solares, Faculty Noncredit & Program Director Background: In 2015, two full-time faculty retired from the Computer Applications & Office Technologies (CAOT) Program. Since then, five adjuncts have been teaching the courses for the CAOT Program. According to the Hiring Prioritization List, the College has no plans to hire a fulltime faculty member in the CAOT discipline for the next several years (See appendices). Several Course of Records (CORs) for CAOT courses have not been updated (13 in total), and although enrollment for some CAOT courses has met capacity, overall enrollment in CAOT courses has decreased over the last eight years. In fall 2017, the Academic Senate President requested faculty to volunteer for a CAOT Program viability study to be conducted by the recommendation of the Educational Planning Committee for modification on 6/5/2017 and 9/18/2017. Committee Development: The Academic Senate requested that a viability committee be formed under the guidance of Jill Biondo, Vice President of the Academic Senate. Jill provided the committee a handout and a link with the program viability process, as well as a link of a former viability study, as a sample to review. The CAOT Program viability committee was developed to include the support from Academic Senate leadership, faculty from various disciplines, Noncredit faculty, and staff. Meetings Held: Three full meetings were held: October 23 rd, November 27 th, and December 14 th. A meeting was scheduled for December 6 th, but it is was canceled because campus was closed on this day due to the Sylmar Creek Fire. The first meeting included review of the program viability review process and the distribution of tasks to each viability committee member for information/data gathering. The second meeting included the sharing of gathered information/data, discussion on holding an open forum, and setting a date for the open forum to collect feedback, questions, or concerns on the CAOT Program viability study; and to discuss the recommendation for program modification. On November 27 th, the viability committee scheduled the open forum for December 12 th, at 1 pm, to be held in Campus Center 2. However, because campus was closed during week 15 of the semester due to a fire, which spanned from Tuesday December 5 th to Saturday December 9 th, the open forum was

Fall 2017/ CAOT Program Viability Report / 2 postponed for a date where faculty are available. Holding the open forum during finals week, when faculty, staff, and students were returning to campus after the Creek fire was not logistically reasonable (The Open Forum was eventually held on March 28, 2018, see appendices for summary). The third meeting was held to share information, brainstorm on a date for the open forum, and prepare the final report took place on December 14 th. The viability committee decided to submit the report to the Academic Senate and request an extension to hold an open forum in early spring 2018. The Viability Committee presented its initial findings to the Educational Planning Committee on March 5, 2018 where committee members provided feedback and suggestions to finalize the report (See appendices for agenda. At the time of this report, minutes from the meeting had not been approved). Information and Analysis: In accordance with the requirements for program viability review for program modification pursuant to Board Rule 6803, the following reports were generated: Curriculum Review and Status At the time of the study, the 2017-2018 Catalog lists an Associate in Arts and several certificates in Computer Applications & Office Technologies (CAOT): A.A. in CAOT, two Certificates of Achievement (Business Information Worker and Office Assistant), and two Certificates of Accomplishment (Communications and Computer Applications). ASSOCIATE IN ARTS Upon completion, students will be able to: Create professional office documents using the Microsoft Office Suite including Word, Excel, Access, PowerPoint and the Microsoft Windows Operating System; Use effective oral, written communication, and teamwork skills to solve business problems and make decisions; Competently use a wide variety of office equipment including computers, printers, and calculators; Employ time management and organizational skills to work productively in an office environment. Required Courses Units CAOT 1 Keyboarding I 3 CAOT 2 Keyboarding II 3 CAOT 31 Business English 3 CAOT 32 Business Communications 3 CAOT 33 Records Management & Filing 2 CAOT 34 Business Terminology 2 CAOT 82 Microsoft Office Survey 3 CAOT 84 Microcomputer Office Applications: 3 Word Processing

Fall 2017/ CAOT Program Viability Report / 3 CAOT 85 Microsoft Office Applications: 3 Spreadsheet CAOT 86 Microcomputer Office Applications: 3 Database CAOT 92 Microcomputer Applications: 2 Windows Operating System CAOT 105 School-to-Work Portfolio 2 CAOT 108 Presentation Design for the Office 2 CAOT 150 Social Media for Business 3 Total 37 CERTIFICATE OF ACHIEVEMENT Business Information Worker Program Learning Outcomes upon completion, students will be able to: Employ basic oral and written communications Apply basic computer application skills, including beginning Excel, Word, and Outlook Analyze the fundamentals of computer systems Demonstrate critical thinking and problem solving skills Required Courses Units CAOT 1 Keyboarding I 3 CAOT 32 Business Communications 3 CAOT 84 Microcomputer Office Applications: Word Processing 3 CAOT 85 Microsoft Office Applications: Spreadsheet 3 CAOT 92 Microcomputer Applications: Windows Operating System 2 CoSci 401 Introduction to Computers & Their Uses 3 Mgmt 31 Human Relations for Employees 3 Total 20 CERTIFICATE OF ACHIEVEMENT- Office Assistant Program Learning Outcomes upon completion, students will be able to: Create professional office documents using the Microsoft Office Suite including Word, Excel, Access, PowerPoint and the Microsoft Windows Operating System; Competently use a wide variety of office equipment including computers, printers, and calculators; Employ time management and organizational skills to work productively in an office environment. Required Courses Units CAOT 2 Keyboarding II 3

Fall 2017/ CAOT Program Viability Report / 4 CAOT 31 Business English 3 CAOT 33 Records Management & Filing 2 CAOT 34 Business Terminology 2 CAOT 78 Microcomputer Accounting Applications: Database 3 CAOT 82 Microcomputer Software Survey 3 CAOT 92 Microcomputer Applications: Windows Operating System 2 Total 18 CERTIFICATE OF ACCOMPLISHMENT- Communications Program Learning Outcomes upon completion, students will be able to: Use effective oral, written communication, and teamwork skills to solve business problems and make decisions. Required Courses Units CAOT 31 Business English 3 CAOT 32 Business Communications 3 CAOT 34 Business Terminology 2 CAOT 150 Social Media for Business 3 Total 11 CERTIFICATE OF ACCOMPLISHMENT Computer Applications Program Learning Outcomes upon completion, students will be able to: Create professional office documents using the Microsoft Office Suite including Word, Excel, Access, PowerPoint and the Microsoft Windows Operating System. Required Courses Units CAOT 82 Microcomputer Software Survey 3 CAOT 84 Microcomputer Office Applications: 3 Word Processing CAOT 85 Microcomputer Office Applications: Spreadsheet 3 CAOT 92 Microcomputer Applications: 2 Windows Operating System Total 11 Upon review of the required courses in the CAOT Program, it was discovered that several CAOT courses are required for Accounting, Business, Retail Management, Medical Billing and Allied Health. Refer to the table below for a description of the degrees and or certificates that require CAOT coursework.

Fall 2017/ CAOT Program Viability Report / 5 Degrees and certificates that require a CAOT course as part of the curriculum. CAOT 20 CAOT 31 CAOT 32 CAOT 33 CAOT 78 CAOT 82 CAOT 85 Business Law AA In Accounting X X X X CERTIFICATE OF ACHIEVEMENT Accounting X X X AA - Business Administration X X AS-T - Business Administration X X AA - Management - Business Law X X Retail Management - Certificate Of Achievement X X X Health Occupations Fundamentals of medical billing - Certificate of Achievement X X X X CAOT 126 Measures of Student Demand: Only two A.A. degrees in Computer and Office Applications in the CAOT Program, have been awarded at LAMC between fall 2012 and fall 2017. On average, five A.A. degrees per academic year, in Computer Applications and Office Technologies have been completed between fall 2012 and fall 2017, with the highest being seven completions in 2013-2014. Sixteen certificates of achievement in Office Administration have been completed between fall 2012 and fall 2017; and 18 in Office Administration. Several Skill certificates have also been awarded during this same time period. Below is a table summarizing all of the CAOT degrees and certificates from LAMC since fall 2012 (data obtained from LAMC Office of Institutional Effectiveness):

Fall 2017/ CAOT Program Viability Report / 6 Degrees Awarded, 2012-13 to 2016-17 2012-13 2013-14 2014-15 2015-16 2016-17 Computer and Office Applications 1 1 0 0 0 Computer Applications and Office Technologies 4 7 5 5 6 (Recorded July June) Career Certificates of Achievement (State Approved), 2012-13 to 2016-17 2012-13 2013-14 2014-15 2015-16 2016-17 Office Administration 5 1 4 1 5 Office Assistant 3 5 4 3 3 (Recorded July June) Skill Certificates (not State-Approved), 2012-2016 2012* 2013* 2014* 2015* 2016* Business Communications 2 2 0 1 1 Communications 0 4 5 9 9 Computer Applications 3 7 4 6 12 Keyboarding 3 6 1 3 1 Office Assistant 0 0 0 3 13 *Each year is recorded from January through December, NOT July through June as in two charts above. Projected Impact on Current Programs, Students, and staff: An email was sent out to the Department Chairs, faculty and staff listed below whose disciplines were listed as part of the required courses for the CAOT A.A. and Certificates and Allied Health. The email asked whether the program modification of the CAOT Program would have any impact on their respective departments, areas, or disciplines. Vilma Bernal (Business and Law Department/Computer Applications Office Technologies) indicated she needed the following courses to remain in the Business

Fall 2017/ CAOT Program Viability Report / 7 and Law Department because they are either required for a program and/or because of high demand: CAOT 31 CAOT 32 CAOT 82 CAOT 85 CAOT 150 Vilma Bernal recommended the following courses be moved to Allied Health: CAOT 20 CAOT 33 CAOT 126 Vilma had no objections moving the remaining CAOT courses to Noncredit. Parvaneh Mohammadian from Health Science concurred with Vilma with moving CAOT 20, CAOT 33 and CAOT 126 to Allied Health. James Acurso, Instructional Assistant in CAOT, indicated he was concerned about losing articulation agreements and students ability to transfer if courses are moved to Noncredit. Also James was concerned about students losing their ability to apply for financial aid taking these same CAOT courses. Students might ultimately go to other campuses to enroll in for credit CAOT classes. Milagros Castillo, Instructional Assistant in CAOT, also had the same concerns as James Acurso. Mark Lampert, adjunct in CAOT, indicated he had the same concerns as James Acurso. Measures of Demand in Service Area Measures of regional Los Angeles County labor-market demand and/or program transferability Labor Market Information (LMI) for the CAOT Program was obtained from Mark Hobbs, and reviewed by the viability committee in order to determine workforce needs of the CAOT A.A. and certificates. Labor market demand is strong for Office & Administrative Support occupations with 9,208 related Annual Openings and only 2,502 Program completions (2,383 + 119) for a net positive labor demand of 6,706 Annual Openings (9,208 2,502). Please see the attached report for reference. It was published in 2016, by Centers of Excellence for Labor Market Research, the official LMI provider for the CCCCO.

Fall 2017/ CAOT Program Viability Report / 8 CAOT Advisory Board Advisory Board agendas and minutes were reviewed for the past three years. For those years, the CAOT Advisory Board was combined with the Business Advisory Board meetings. The minutes did not provide any additional information on recommendations for the program. Relation of the Program to the College s Mission: Los Angeles Mission College Mission Statement The mission of Los Angeles Mission College is the success of our students. To facilitate their success, Los Angeles Mission College provides accessible, affordable, high quality learning opportunities in a culturally and intellectually supportive environment by: Encouraging students to become critical thinkers and lifelong learners; Ensuring that students successfully transfer to four-year institutions, find meaningful employment, improve their basic skills, and enrich their lives through continuing community education; Providing services and programs that improve the life of its immediate community. The Computer Applications & Office Technologies Program aligns with some sections of the Los Angeles Mission College Mission Statement bullet point number one (above), Ensuring that students prepare for successful careers in the workplace, and improve their basic skills ; also bullet point number two (above) Encouraging students to become lifelong learners, and alignment with bullet point number three (above) Providing services and programs that improve the lives of the diverse communities we serve. Relation of the Program to the College s Educational Master Plan Los Angeles Mission College 2013 2018 Strategic Planning Themes. In sum, based on the College s review of its external /internal scan and student success indicator data (Appendices 1 to 3), the California Community Colleges System Strategic Plan, the LACCD DSP 2012 2017, and national and statewide trends, the following six themes emerged, which form the basis of the 2013 2018 LAMC Strategic Master Plan goals and objectives: 1) Access and Preparation for 2) Strengthened Institutional Effectiveness 3) Improvement of Programs and Services to Increase Students in Attaining their Educational Goals 4) Fiscal Stability and Revenue Enhancement 5) User Friendly and Innovative Technology 6) Community Engagement and Partnerships

Fall 2017/ CAOT Program Viability Report / 9 The Computer Applications & Office Technologies Program meets one of the six goals and objectives in the 2010-2015 Educational Master Plan. The CAOT Program offers students Access and Preparation for. However, this program does not have a clear and viable transfer pathway. Over the last eight years, overall enrollment has decreased and the College has not ensured the recruitment, retention and success, since the retirement of the two CAOT full-time faculty. Computer Applications and Office Technology Public Forum A public forum was held on March 28, 2018 from 12:30pm to 1:30pm to provide attendees information on the process of program modification and to answer any questions or concerns. At least 17 people attended the forum and voiced their concerns about the possibility of program modification in the CAOT discipline. See appendices for summary. Viability Committee Recommendation: Based on the data and information gathered, it was unanimously agreed by the viability committee that program modification would be recommended for the CAOT discipline that includes multiple programs. Only two degrees in Computer and Office Applications have been completed since 2012-2013 and on average, five A.A. degrees per academic year, in Computer Applications and Office Technologies have been completed between fall 2012 and fall 2017, with the highest being seven completions in 2013-2014. Additionally, there is a trend at other community colleges in Southern California to offer CAOT coursework under Noncredit. The Committee recommends the following: 1) CAOT 1, 2, 31, 34, 64, 76, 84, 86, 92, 105, 108, and 150 be archived and the content moved from the CAOT discipline to Noncredit (see page 7 of the report). 2) Noncredit consider the Vocational Education discipline to offer content from the CAOT courses that are archived. 3) CAOT 78, 32, 82, 85 remain in the CAOT discipline as part of the Business department since these courses are required for the Business and/or the Accounting AA degrees. 4) CAOT 20, 33, 126 be archived and the content moved from the CAOT discipline to the Health Information Technology (HTHTEK) discipline, in courses that are already approved in the district, such as HTHTEK 111 (Patient Care Insurance Billing) and HTHTEK 230 (Electronic Health Records in the Health). These CAOT courses are required for the Certificate of Achievement- Fundamentals of Medical Billing and Coding. Moving these courses from CAOT to HTHTEK allows course requirements for the Certificate of Achievement- Fundamentals of Medical Billing and Coding, to be housed within the same department. 5) Archive the CAOT AA degree.

Fall 2017/ CAOT Program Viability Report / 10 6) Archive the CAOT Certificates of Achievement (e.g. Business Information Worker and Office Assistant) and the Certificates of Accomplishment (Communications and Computer Applications). 7) The Discipline ensure that any students currently in the programs are able to complete them (based on catalog rights) AND strive to make course and program modifications be effective for Spring 2019 where possible. 8) Refer to the table below for each CAOT course and their suggested designation. CAOT Course CAOT 1 Keyboarding 1 CAOT 2 Keyboarding 2 CAOT 3 Keyboarding 3 CAOT 6 Adding and Calculating CAOT 9 Keyboarding Improvement CAOT 20 Medical Office CAOT 31 Bus English CAOT 32 Bus Com CAOT 33 Records Mang CAOT 34 Bus Terminology CAOT 64 CAOT Lab CAOT 76 Keyboarding for Data Processing CAOT 78 Recommendation Archive and move content to Noncredit Archive and move content to Noncredit The Business department in consultation with the Counseling department should determine where this course will be offered or if it will be archived The Business department in consultation with the Counseling department should determine where this course will be offered or if it will be archived The Business department in consultation with the Counseling department should determine where this course will be offered or if it will be archived Archive and adopt HTHTEK course Archive and move content to Noncredit Remain in Business department Archive and adopt HTHTEK course Archive and move content to Noncredit Archive and move content to Noncredit Archive and move content to Noncredit Remain in Business department

Fall 2017/ CAOT Program Viability Report / 11 Microcomputer Acctg CAOT 82 Microcomputer Software CAOT 84 Microcomputer Word Proces CAOT 85 Microcomputer Spreadsheets CAOT 86 Microcomputer Database CAOT 92 Computer Windows App CAOT 105 School to work CAOT 108 Presentation Design CAOT 126 Introduction to Billing CAOT 150 Social Media CAOT 255 Electronic Commerce CAOT 185 Directed Study CAOT 285 Directed Study CAOT 385 Directed Study Remain in Business department Archive and move content to Noncredit Remain in Business department Archive and move content to Noncredit Archive and move content to Noncredit Archive and move content to Noncredit Archive and move content to Noncredit Archive and adopt HTHTEK course Archive and move content to Noncredit Archive Archive Archive Archive

Fall 2017/ CAOT Program Viability Report / 12 Appendices Minutes from Meetings: October 23, 2017: Jill Biondo provided the committee a link in an email of the Program Viability Process and a sample report. Committee members agreed to collect the following information o Veronica Allen a report from the Office of Institutional Research with enrollments, fill rates and retention numbers for the courses included in the CAOT certificates and degrees; Labor Market Information to determine workforce needs of the CAOT Program; review the LAMC Mission Statement and Educational Master Plan pertaining to CAOT certificates and degrees. o Kelly Enos conduct a survey of department chairs to determine impact of program modification of the CAOT Program, interview staff and adjunct faculty that may be impacted by a program modification of the CAOT Program, research noncredit programs at other colleges in the district and Southern California o Dennis Solares research Course of Records for the CAOT Program, and class offerings by semester district wide, review other viability studies as samples posted on the Academic Senate webpage o Set another meeting for November 27 th. November 27, 2017 Each viability committee member presented the data / information gathered and the committee discussed the rationale for a program modification. The viability committee agreed that an open forum be held for staff, faculty, students, and administrators to provide feedback, questions, and concerns. The open forum was scheduled for December 12 th during college hour, in Campus Center 2. Kelly- looked at seven community colleges (LACCD; San Francisco; College of the Canyons) - Most of these colleges have this CAOT coursework under noncredit. COC seems to be moving CAOT courses to noncredit; Kelly obtained CAOT advisory meeting minutes for the last several years; reviewed COR reports; many courses are out of date (e.g. 13 courses have out of date COR s); two CAOT FTF retired fall 2015; several part-time faculty teaching for the CAOT Program.

Fall 2017/ CAOT Program Viability Report / 13 Dennis- also obtained the COR s (3 years); identified the highly offered classes; created graph (district wide); researched Certificates at other community colleges that require CAOT courses for completion. Kelly will contact chairs from Business/Law and Accounting; Suggestion to move CAOT classes to noncredit, except those required for degrees (CAOT 82, 20, 33, 126 accounting) ; 82, 20 & 33- Allied Health); Dennis will create an excel of the programs or degrees requiring any CAOT courses send to committee 32, 82, 31, 78, 82, AA management / Kelly will talk to Vilma Bernal, Vice President Danny Villanueva, Parvaneh Mohammadian, and other stakeholders about impact for classified staff Kelly is going to ask whether a certificate can be credit & noncredit for a certificate (12 unit) Each committee member will summarize their findings and assist in the development of the final report. If all can be completed by Tuesday December 12 th, the report will be submitted to Deborah Paulson and the Academic Senate E-board for review. If approved by the Academic Senate, the committee requests for it to be included on the February or March Academic Senate agenda. Veronica will begin drafting the report and distribute via email to the viability committee members for input and to insert in the report, their summaries and findings. December 14, 2017: Dennis: will insert excel tables on page 11 of report and make any other changes to the report. Kelly: will insert his summary of the final interview Veronica: the final data will be inserted into the report by Dennis and Kelly and Veronica will review the final draft to be sent to Jill Biondo and Deborah Paulsen Identify date for forum for Feb. and list in report.

Fall 2017/ CAOT Program Viability Report / 14, Fill Rates and : Attached is a spreadsheet showing the enrollments, fill rates and retention numbers for the courses included in the CAOT Program for the last eight years. CAOT 1 CAOT 2 CAOT 3 CAOT 6 CAOT 7 Fall 2010 75 40.0% 70.7% 24 58.3% 70.8% 10 Spring 2011 88 43.2% 71.6% 14 50.0% 64.3% 8 90.0 % 100% 75.0 % 100% Fall 2011 62 45.2% 83.9% 20 60.0% 100% 11 90.9% 100% Spring 2012 77 53.2% 81.8% 16 75.0% 100% 7 57.1 % 100% Fall 2012 76 55.3% 84.2% 16 56.3% 93.8% Spring 2013 44 65.9% 88.6% 21 42.9% 76.2% 7 71.4 % 100% 22 63.6% 86.4% Fall 2013 29 51.7% 79.3% Spring 2014 47 55.3% 81% 25 68.0% 88% 9 Fall 2014 41 43.9% 75.6% Spring 2015 49 44.9% 77.6% 31 51.6% 74.2% 4 Fall 2015 43 48.8% 60.5% 55.6 % 100% 17 70.6% 94.1% 50 % 75% 16 75.0% 87.5% Spring 2016 36 44.4% 55.6% 18 66.7% 94.4% 20 85.0% 100% Fall 2016 35 60.0% 82.9% Spring 2017 38 34.2% 63.2% 20 85.0% 100%

Fall 2017/ CAOT Program Viability Report / 15 CAOT 9 CAOT 20 CAOT 31 CAOT 32 CAOT 33 Fall 2010 10 60.0% 60.0% 53 58.5% 88.7% 45 82.2% 95.6% 17 70.6% 82.4% Spring 2011 9 88.9% 88.9% 32 0.4063 0.6875 49 87.8% 93.9% Fall 2011 7 42.9% 57.1% 24 83.3% 95.8% 35 91.4% 94.3% 21 66.7% 85.7% Spring 2012 4 75.0% 75.0% 33 78.8% 90.9% Fall 2012 13 100% 100% 33 97.0% 97.0% 40 85.0% 92.5% 20 80.0% 85.0% Spring 2013 21 61.9% 95.2% 44 88.6% 90.9% Fall 2013 26 80.8% 88.5% 41 78.0% 87.8% Spring 2014 51 98.0% 98.0% 39 66.7% 87% Fall 2014 37 73.0% 78.4% 60 86.7% 90.0% Spring 2015 38 86.8% 92% 21 71.4% 95% Fall 2015 30 80.0% 96.7% 41 97.6% 97.6% Spring 2016 41 97.6% 100% 17 76.5% 82.4% Fall 2016 29 58.6% 75.9% 40 92.5% 92.5% Spring 2017 17 82.4% 82.4% 48 91.7% 97.9% 22 72.7% 77.3% CAOT 34 CAOT 64 CAOT 76 CAOT 78 CAOT 82 Fall 2010 22 86.4% 95.5% 3 66.7% 100% 3 33.3% 66.7% 22 54.5% 90.9% 35 42.9% 77.1% Spring 2011 6 66.7% 66.7% 12 83.3% 83.3% 19 84.2% 84.2% 77 59.7% 84.4% Fall 2011 13 84.6% 100% 13 30.8% 92.3% 28 57.1% 78.6% Spring 2012 27 66.7% 70.4% 11 90.9% 100% 10 80.0% 100% 31 80.6% 90.3% 35 91.4% 100% Fall 2012 8 100% 100% 13 69.2% 69.2% 45 71.1% 80.0% Spring 2013 31 83.9% 93.5% 13 84.6% 84.6% 21 61.9% 61.9% 32 75.0% 93.8% Fall 2013 7 71.4% 71.4% 40 67.5% 80.0% Spring 2014 21 71.4% 85.7% 18 55.6% 72% 34 73.5% 85.3% 37 73.0% 89.2% Fall 2014 3 100% 100% 29 69.0% 86.2% Spring 2015 27 89% 93% 9 100% 100% 30 66.7% 86.7% Fall 2015 18 61.1% 88.9% 16 81.3% 81.3% 31 61.3% 74.2% Spring 2016 10 90.0% 90.0% 9 88.9% 88.9% 25 76.0% 92.0% Fall 2016 12 75.0% 75.0% 15 66.7% 73.3% 36 75.0% 86.1% Spring 2017 3 33.3% 100% 34 67.6% 73.5%

Fall 2017/ CAOT Program Viability Report / 16 CAOT 84 CAOT 85 CAOT 86 CAOT 89 CAOT Fall 2010 24 54.2% 87.5% 19 68.4% 68.4% Spring 2011 22 95.5% Fall 2011 36 69.4% 83.3% Spring 2012 36 86.1% 97.2% 22 68.2% 90.9% Fall 2012 32 65.6% 78.1% Spring 2013 31 67.7% 77.4% 24 75.0% 83.3% Fall 2013 23 56.5% 78.3% 33 87.9% Spring 2014 25 60.0% 76.0% 26 73.1% 80.8% Fall 2014 30 50.0% 80.0% 36 77.8% Spring 2015 23 56.5% 73.9% 21 57.1% 76.2% Fall 2015 25 68.0% 80.0% 23 65.2% Spring 2016 22 72.7% 86.4% 20 85.0% 100% Fall 2016 19 84.2% 100% 13 92.3% Spring 2017 15 53.3% 86.7% 13 69.2% 92.3% 100.0 % CAOT 105 CAOT 108 CAOT 126 CAOT 150 CAOT 255 Fall 2010 Spring 2011 Fall 2011 40 82.5% 97.5% 16 37.5% 81.3% Spring 2012 Fall 2012 33 72.7% 93.9% 34 67.6% 85.3% Spring 2013 Fall 2013 20 70.0% 95.0% 38 68.4% 94.7% Spring 2014 Fall 2014 31 71.0% 90.3% 16 81.3% 81.3% Spring 2015 11 72.7% 81.8% Fall 2015 15 73.3% 86.7% Spring 2016 25 84.0% 84.0% Fall 2016 13 76.9% 84.6% Spring 2017 14 100% 100% 24 54.2% 66.7% 11 90.9% 100%

Labor Market Research Fall 2017/ CAOT Program Viability Report / 17

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Open Forum Summary Fall 2017/ CAOT Program Viability Report / 20

Fall 2017/ CAOT Program Viability Report / 21 CAOT ROUND TABLE FORUM Opening The Program Viability Committee opened the session with introductions and the background of what initiated the study for CAOT program modification. General comments and discussion followed: 1. LAMC would benefit from a CAOT campaign via flyers and the internet. 2. CSUN students come to LAMC for the quality for instruction, courses are cheaper and it gives them an opportunity to complete elective courses that enhance their educational skills. 3. Noncredit does not work for elective credit at any institution, courses need to be credit bearing. 4. COC is not moving towards Noncredit, they are adding more classes. 5. We do not offer the classes that students need, and cancellations happen a few days before the start of the semesters. This limits enrollment to those students who come on the first day of classes to enroll. 6. Courses should be offered online and traditional format, this will help with enrollment. 7. Costumer service is not adequate and should be recognized by LAMC for improvement. 8. The fact that there is no full time faculty for the program limits the capacity of advertisement efforts which translates to low enrollments. Even though district announced 25 new full time faculty jobs, CAOT is not in the prioritizing list. 9. Multimedia department and CAOT would benefit by working together for the social media class. 10. A survey of the student population would capture data that can enhance the way we offer classes. 11. Social media is important for businesses in the 21 st century. CAOT can be the lead in preparing students on the ethics of social media. 12. Administration has to have buy in for a full time person. 13. CCCAPPLY has been in issue for all students and it translates to low enrollments. 14. Important to note that CAOT has a for transfer degree. 15. CAOT 31 - Business English Class Pat Flood Recommends to keep that open in credit. 16. Not enough trades in the colleges. 17. CAOT is very important for other disciplines. A full time person can reach across disciplines to set up pathways to other programs. 18. AA degree is very important, keep open for the community. There is data that there proves eight graduates a year.

Fall 2017/ CAOT Program Viability Report / 22 19. Guide Pathways should not be things that creates apprehension in faculty, it should be student centered leading to completion.. 20. Faculty should recruit students, at high schools, companies and other marketing venues. 21. Sending out a deviated schedule. 22. To avoid program modification, there should be a prioritization to hire a fulltime faculty member assigned to the program. 23. Mark Lampert indicated he would like to see some CAOT courses approved for online or hybrid. 24. Pat Flood recommended listing the name of the class with the CAOT# in the final report. 25. CAOT 31 should be kept for writing skills. 26. What about CSUN students that want to earn electives for transfer. 27. LAMC should be teaching courses that high schools don t teach as non-credit. 28. LACCD application process is too long. Classes don t fill until a day or two before they start. 29. Sarah Master and Pat Flood questioned the data presented on the PowerPoint slide for completions of certificates and degrees and that it might not match what was in the report. The Viability Team said it would double check the data. 30. Sarah will provide some updates on data charts.

Community Colleges with Non Credit CAOT courses Fall 2017/ CAOT Program Viability Report / 23

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Fall 2017/ CAOT Program Viability Report / 28 Continuing Education SPRING 2018 FEBRUARY 5 MAY 25 NONCREDIT CONTINUOUS ENROLLMENT To Register: Enroll online, attend class at the scheduled time, or visit the Continuing Education Office in ACA 1401. For more information, please call (818) 778-5594 or visit www.lavc.edu/continuinged VOCATIONAL EDUCATION Microcomputer Literacy 1 VocEd 114CE Aydedjian, R 20603/20607 11:20 1:15 Tuesday ACA 1801 20617/20623 11:20 1:15 Wednesday ACA 1801 20633/20639 11:20 1:15 Thursday ACA 1801 20651/20662 8:00 9:55 Friday ACA 1801 20591/20596 10:10 12:05 Friday ACA 1801 EVENING 20671/20683 6:00 7:55 Thursday ACA 1801 Microcomputer Literacy 2 VocEd 115CE Aydedjian, R 20687/20690 1:30 3:25 Tuesday ACA 1801 20694/20699 1:30 3:25 Wednesday ACA 1801 * Complete VocEd 114CE and 115CE to earn Microcomputer Literacy Certificate

Fall 2017/ CAOT Program Viability Report / 29 San Francisco Community College 4/2/2018 Job Training Programs - Noncredit Division - Pasadena City College https://www.pasadena.edu/academics/divisions/noncredit/our-programs/jobtraining.php#cte 1/4 Job Training Programs Short-Term Career Technical Education (CTE) Programs Our Short-Term CTE programs teach you the essential skills you need to enter a specific career. Our programs are designed to give you a high employment potential upon completion. Master key skills. Develop new techniques. Improve your employability. Whether you are seeking to enter the workforce for the first time or looking to advance within your current profession, our job training programs will put you on the path to reaching your professional goals. Job Training Programs Short-Term Career & Technical Education Workforce Prep

Fall 2017/ CAOT Program Viability Report / 30 Vocational English as a Second Language (VESL) Basic Graphic Design 4/2/2018 Job Training Programs - Noncredit Division - Pasadena City College https://www.pasadena.edu/academics/divisions/noncredit/our-programs/jobtraining.php#cte 2/4 Business Office Systems Program Description The curriculum prepares students for entry/intermediate level clerical jobs. Program will also enable students to transition into a credit business information technology program. Students will lean effective communication skills in a business office setting, basic bookkeeping, business math, how to maintain files and records, and use MS Office software. Required Courses: BUSN 2601A - Computer Keyboarding A BUSN 2601B - Computer Keyboarding B BUSN 7301 - Computer Windows Applications BUSN 7302 - Business Office Computer Applications/Basic Word BUSN 7303 - Business Office Computer Applications/Basic Excel BUSN 7304 - Office Records Management and Filing BUSN 7305 - Basic Business English and Communications BUSN 7306 - Career Skills for the Workplace BUSN 7307 - Basic Business Math BUSN 7308 - Basic Bookkeeping Faculty Hiring Prioritization Committee 2018-2019 RANK DISCIPLINE SCORE 1 LAW 53.3 2 ASTRONOMY/PHYSICS 50.6 3 COMMUNICATION STUDIES 50.5 4 MATH 59.5 5 FAMILY AND CONSUMER STUDIES 51.3 6 BIOTECHNOLOGY 45.6 7 ESL - NONCREDIT 8 KIN - ATH 41.5 9 ART 36.9

Fall 2017/ CAOT Program Viability Report / 31 10 ESL 34.6 11 PROFESSIONAL STUDIES 34.0 12 SPANISH 27.4