Customer Feedback Summary Of 345 customers surveyed, 108 responded Likely to Recommend 84% Cooperative And Responsive 86% Employees Professionalism 94% Quality Of Workmanship 86% Quality Of Materials 88% Process Explanation 85% Recent Reviews & Published Comments Restoration in ; Meridian, Judy D. Aug 27, 2018 Lois H. May 18, 2018 We are grateful that our insurance, USAA, recommended CTR to do the work needed from damage from a water heater leakage. The workers were very professional and prompt. The work was completed in a timely manner and we are pleased with the job permed. We would highly recommend CTR to family and friends... They took up my whole floor instead of just a section that was wet. Claim to have found asbestos and ripped out my cupboards in such a manner that they couldn t be put back and had to have new ones made F.O.L. Weiser, ID Apr 29, 2018 They did a great job. I couldn't have been happier. Page 1 of 5
Sharon M. Nampa, ID Mar 04, 2018 Was very well pleased with the way they took care of things with the insurance people, I did very little. Dec 05, 2017 Brittany D. Nov 15, 2017 Robert A. Nampa, ID Sep 19, 2017 Jesse S. Aug 05, 2017 Sandra H. Nyssa, OR May 09, 2017 Prompt Rob did such an amazing job us in our restoration. He answered all of my questions and was so patient with us during such a difficult time. I highly recommend him and their team. They are pretty good at setting lots of fans and dehumidifiers to dry things out but their actual demo, salvage and cleanup after the job fell short of my expectations. Great company. My Restoration was completed quick and with great craftsmanship. Winter of 2016-2017 proved to be a pretty rough one homeowners and businesses. We had major ice dam, turning into leaky ceiling turning into wet floors etc. After calling insurance company, they sent out a business crew to evaluate and start clean up. That business was CTR. Right from the start,... Restoration in ; Meridian, L.R.R. New Meadows, ID Apr 25, 2017 The people were wonderful. All work was done professionally and on time. Loved the fact that I have been kept inmed of all the process and am very happy with the finished workmanship! Page 2 of 5
James C. Newport, WA Apr 20, 2017 Sonny C. Eagle, ID Mar 11, 2017 Juan D. Feb 08, 2017 Hayden M. Oct 26, 2016 Maryann H. Oct 04, 2016 Everything was done quickly. With all of the snow, it was really difficult them to get down there but they were able to do what they needed to do to make it happen. Very professional and explained the process in detail up front. However, after we awarded them the business and the process started, two weeks turned into about 4 months. The project manager had an excuse everything and delay turned into delay. The work was mediocre at best and I had to stay... Using CTR our recent flood restoration was a positive experience from beginning to end. Their response time was very fast, and the team that arrived was experienced, skilled, and courteous. They provided a calming presence in a chaotic moment. All the work was permed skillfully. When a subcontractor... CTR is very professional. Orginally had another company assigned and it was a night and day difference and would recommend to anyone in need. They are very professional and honest. Restoration in ; Meridian, Page 3 of 5
Lajune D. Albion, ID Jul 16, 2016 S.B.H. Apr 05, 2016 Dave S. Twin Falls, ID Mar 15, 2016 Fox J. Hailey, ID Nov 09, 2015 S V. Clarkston, WA Oct 14, 2015 Monique S. Loxahatchee, FL Sep 04, 2015 CTR arrived after we had already removed our carpet and pad from the family room. We had nearly all the water removed from the other 5 rooms. Yet they charged the insurance co all that, plus, if you can believe. We had removed all of our furniture prior to their arrival and they charged the... Within 30 minutes I received a call back and they were onsite within 2 hours. Communication and follow up was awesome. Good job and right on time. They were prompt, professional and responsive to our concerns and needs. Very pleased with the way they worked, fast, efficient and very nice! I live out of state. When my property was severely damaged by water I had no choice but to accept the insurance appointed company to do my repairs. CRT was professional, on time, kept me inmed, communicated choices I had to make, and made good decisions me when I couldn't be there. There was a... Restoration in ; Meridian, Page 4 of 5
Aug 08, 2015 Aug 08, 2015 Jul 09, 2015 Jul 09, 2015 CTR and the insurance were great They were very thorough in completing their tasks. good job and very professional people handled claim quickly and fairly Restoration in ; Meridian, Page 5 of 5