Customer Feedback Summary Of 240 customers surveyed, 113 responded Clean & Safe 96% Communication 96% Value 98% Concern For Needs 98% Likely to Recommend 99% Professional & Organized 96% Follow Up 96% Project Manager Professionalism 96% Recent Reviews & Published Comments Project H. Sep 29, 2018 I interviewed 3 companies my siding project. Although the two others came in at a lower price, I was uneasy about their presentation and Wow! Did I pick the right people the work! The workmanship from start to finish was focused, professional and perfectly executed. The salesman,... ; Orange Park, FL; Charlie A. Aug 30, 2018 While the work was being done we had several questions. We spoke with the owner and project manager; everything was resolved to our satisfaction. The workers and eman were very professional and responded promptly to any of our request. Great Communication!!Great communication!! Page 1 of 6
Fran L. Jul 11, 2018 They were great in every way. On time every day, kind, nice, courteous, cleaned up every night. I would do more business with them any time. Cassandra C. Jun 11, 2018 Donna L. May 23, 2018 Tina V. May 16, 2018 Marge R. May 11, 2018 COMMENT Additional Comment Nov 12, 2017 COMMENT Additional Comment Jul 20, 2017 I am definitely please with Martin. Overall everything was great. did what they said they would do when they said they would do it. That in and of itself is remarkable here in Jacksonville, Florida. The crews (installation, painting) were quick and efficient without compromising quality in the process. I have thanked the neighbor a thousand times... Very professional, responded quickly to my emails, handled uneseen structural repairs effectively and efficiently. I m very pleased and I plan to use them again in future projects. I really like Martin Home's attention to detail and follow-up. I enjoyed having the crews onsite and everyone was very professional and courteous. did a magnificent job from beginning to end. I highly recommend their services. ; Orange Park, FL; Page 2 of 6
George H. May 19, 2017 re-sided my home with new lap siding. I could not be more pleased. Randy & Gary did a great job and Ken Martin's company was excellent to work worth. I recommend them. Kelly D. May 02, 2017 Sam F. Jacksonville Beach, FL Apr 22, 2017 Nick H. Neptune Beach, FL Mar 28, 2017 Jo S. Feb 17, 2017 Chris was great with setting up the job and making sure everyone was aware of the schedule. It was nice to actually have the owner (Ken) come to the property and talk with me. Gary and the crew worked hard to get the project done as quick as possible. I'm very happy with the construction quality. Great job! Timely and efficient in their practice. Am very pleased with the results. Comment from Thank You Sam, It was a pleasure working with you! did a great job with siding our home and replacing all of our windows. Everyone was polite and courteous from our salesman Bob, project manager Chris, and the construction crew Joe and Tony. Every person I talked to was very professional and more than glad to answer any questions... Job was completed on time. Pricing was great and the workers we very kind. I would recommend this company to my friends. ; Orange Park, FL; Page 3 of 6
Shirley K. Jan 26, 2017 Ken Martin is a man who keeps his word, who is honest and who is knowledgeable. He follows up on every job and makes sure his clients are satisfied. You can trust Ken Martin to get your project done right. Jerry H. Dec 25, 2016 Lori M. Atlantic Beach, FL Dec 21, 2016 Bobby S. Dec 20, 2016 Linda J. Sep 27, 2016 Donna T. Jun 12, 2016 is a top quality and very professional company. I would highly recommend the services they provide to anyone who is looking to have any home improvements done is a highly reputable dependable company that delivers quality construction and service. All of the guys that came out to my house to prem the work were very professional. They did a fantastic job. They showed great professionalism and kept me in the loop every step of the way, even through a hurricane. Very professional staff. We are pleased with our new siding. The Windows and the siding was truly the best investment my home. The workmanship is outstanding!i love the way my home turned out!awesome job! ; Orange Park, FL; Marsha F. Mar 05, 2016 Very nice group of folks. They did a great job at a reasonable price. I am very satisfied with the outcome. Page 4 of 6
COMMENT Additional Comment Feb 24, 2016 Annie R. Feb 24, 2016 Nita D. Feb 04, 2016 Colette R. Orange Park, FL Aug 14, 2015 Peggi W. Feb 27, 2015 With the fact that Ken Martin really wants and tries to please his clients. Wants to make sure the job is done to your satisfaction when it's completed bee the workers leave..the friendly workers, they take time to talk to you if you have a question and will explain anything you don't understand... We got a couple of estimates done our house on getting windows put in and Hardie Board siding put on it. The first estimate was from Home Depot, which was highly expensive and we were not too enthused with the sales pitch. I called Ken Martin at Martin Exteriors and liked him over the phone so we... Absolutely the best siding company with a crew that is dedicated and knowledgeable about proper Hardi Boardsiding installation. The price was more than fair a job this size. I did a lot of research and after interviewing4 other siding companies I felt Martin Home Improvement would provide the best... Extremely professional and easy to work with. Would highly recommend this company! I had an excellent experience working with Martin Home Exteriors on the front of my home which had rotting siding and old windows. I am continuing to work with them to make my way around the house replacing siding and windows. They have been great! ; Orange Park, FL; Page 5 of 6
Mark K. Feb 25, 2015 Connie M. jacksonville, FL Feb 21, 2015 Carl P. jacksonville, FL Feb 18, 2015 Kyle S. Feb 12, 2015 Ken and his team were up-front and honest throughout the entire project. He worked with us from the beginning to determine a design and color, and was open and accepting of the changes we requested throughout the project. We had a "wild" summer weather-wise, and Ken was very patient with our requests... Overall I am very happy with my new windows, Hardie siding and paint job. I checked their work daily and discussed with them any issues or concerns. They went above and beyond to make me happy. I would use them again. Ken,Randy and Gary did an great job from beginning to the end of the job. Top notch service and product. We are so happy of the apperance of our home. They went above and beyond the call. did a great job. They were very helpful. ; Orange Park, FL; Page 6 of 6