Nassau Library System FIVE YEAR LIBRARY SYSTEM PLAN OF SERVICE (Public Library Systems)

Transcription

1 Nassau Library System FIVE YEAR LIBRARY SYSTEM PLAN OF SERVICE (Public Library Systems) SECTION 1 - GENERAL INFORMATION January 1, December 31, Name of System Nassau Library System 1.2 Street Address 900 Jerusalem Avenue 1.3 City Uniondale 1.4 Zip Code Four Digit Zip Code Extension (enter N/A 3039 if unknown) 1.6 Telephone Number (enter 10 digits only) (516) Fax Number (enter 10 (516) digits only) 1.8 Name of System Director Jacquelyn Thresher 1.9 Address of the System Director jthresher@nassaulibrary.org 1.10 System Home Page URL URL of Current List of Members Date of Establishment Date of Absolute Charter 6/26/ Name(s) of Central Library/Co-Central East Meadow Public Library; Levittown Public Library Libraries 1.15 Square Mileage of System Service Area Population of System 1,339,532 Service Area 1.17 Type of System PLS SECTION 2 - SYSTEM GOVERNANCE BYLAWS 2.1 URL of Current Governing Bylaws APPOINTMENT/ELECTION OF SYSTEM BOARD/SYSTEM COUNCIL

2 2.2 System Board / System Council Appointment/Election - Indicate whether the System Board / E - System Board / System Council Members are elected System Council Members are appointed or elected (select one). 2.3 Indicate by whom the System Board / System Council Members are Member library trustees appointed/elected. For example, county board, member libraries, etc. ADVISORY GROUPS 2.4 Advisory Groups - Indicate the groups that advise the System Board / System Council. (check all that apply): a. Member Directors' Organization / Council b. Outreach Advisory Committee c. Central Library Advisory Committee i. Other (specify using the State note) SECTION 3 - PLANNING NEEDS ASSESSMENT AND DEVELOPMENT OF THE PLAN 3.1 Provide a summary describing the processes used to assess needs in the development of the Plan of Service. 3.2 Identify the groups involved in development of the Plan of Service and each group's role. Beginning in December 2015 and continuing through the summer of 2016, the NLS Assistant Dire member library directors to engage in a one-on-one conversation about their aspirations, the big de horizons, and the challenges they face in realizing their aspirations. 41 of NLS' 54 member library participated. Those conversations revealed that the continuing education opportunities that NLS pr member library directors, staff, and trustees are a critical and highly valued service. In the summe conducted a continuing education needs assessment survey to help us identify the best ways to inc quantity and effectiveness of our offerings. 353 member library staff, directors, and trustees partic survey. Feedback about NLS services was also continually received through discussion and comm monthly MLD (Member Library Directors), MLD Executive Board, and NLS Board Meetings; me advisory committees and MLD committees on which the NLS director and staff actively participa Annual Meeting and Area Meetings for member library trustees. Using the data and information gathered from the processes above, NLS staff drafted Goal Statem the Elements in Section 4 of the Plan of Service. That draft was presented to all NLS managers an ensure that the goal statements, intended results, and evaluation methods reflected the needs of me and the capacity of the NLS staff. All portions of Section 4 were distributed to member library dir advance of their meeting on September 21, The Plan of Service was discussed at that meetin unanimously approved by the directors in attendance (38). There was an additional proxy vote in f approval by a director not in attendance. The NLS Board received the Plan of Service for their app board packet distributed prior to their September 26, 2016 meeting. The Plan was discussed and u approved by the 6 board members present at that meeting. The Central Library Advisory Committee has provided feedback about the needs of member librar

3 3.3 Describe the planning process for the directors of the Central and Co-Central library and NLS on an ongoing basis during the life of the Central Central Library Plan. The Central and Co-Central Library directors have also regularly sought info Library Plan. feedback from the NLS Manager of Online Services and Technology, who handles coordinated su access to online resources for member libraries. 3.4 Identify the groups involved in The Central and Co-Central Library directors collaborated with the NLS Director and Assistant D development of the synthesize feedback from member libraries about the use of CBA and CLDA. The Central and Co Central directors drafted the plan based on that feedback. Library Plan and each group's role. 3.5 Describe the integration of the The Central and Co-Central Library directors met with the NLS Assistant Director to discuss a dra Central Central Library Plan as it relates to the system Plan of Service. Following that meeting Library Plan with the Library Plan was revised to incorporate important elements of the system Plan of Service, includin system's Plan of education. Service. 3.6 Provide the URL of the Central Library Plan. 3.7 Describe the planning """""""""NLS has two documents which deal with the compliance of the State's Direct Access req process for the Resource Sharing Code and our CR 90.3 Compliance Plan. A great deal of time has been spent on Direct Resource Sharing Code. It is much improved. It was collaboratively developed with our member l Access Plan. A draft was prepared by an MLD committee that was shared with all member library directors. It w a monthly meeting of Member Library Directors and revised based on the feedback received. It ha reviewed and discussed by the NLS Board. Their questions were answered and their requests for c were addressed. The Resource Sharing Code has been approved by MLD. The next step was to pr discuss with member library trustees at NLS Area Meetings. These meetings are difficult to sched when trustees from all or most of the libraries in each of the 9 NLS Areas could attend. We have r to stop trying to schedule the Area meetings that have not yet been able to be held. Instead, we wi meetings in different parts of our service area, which all member library trustees will be invited to the approaching holidays and the need to hold other meetings on the proposed dissolution of ALIS corporation that operates the ILS shared by 51 of our member libraries) and the proposed transfer services, operations, assets, and contractual obligations to NLS, Member Library Support of NLS, proposed budget for calendar year 2017, it is likely that these three meetings for member library tr new Resource Sharing Code will not be able to be scheduled before the end of the calendar year. O been held, the Boards of our member libraries will each be asked to vote to approve the new Reso Code. The NLS Board will not vote to formally approve our new Resource Sharing Code until at l of member library boards have approved it. Until then the MLD-approved proposed Code can be f As soon as the new Code has bee the NLS Board, the version linked to will be changed to say it has been approved and the approval stakeholders will be indicated. It is important to note that member libraries have the option of imp enhanced requirements of the new Resource Sharing Code prior to its final approval and some hav part. Updated information about progress made in getting formerly unserved areas served will be a existing CR 90.3 Compliance Plan (which was has not yet been revised) and will be accessible at by October 17, There can't be resolved by that time - whether or not we can convince a majority of our member library d boards of trustees to continue to allow our Central and Co-Central Libraries to issue State Mandat on NLS' behalf to the remaining residents of unserved areas including two such areas that voted ag themselves so that they could become serviced by contract with a nearby NLS member library. W that any other cooperative public library system offers such cards, but need to confirm this is the c need to determine the number of currently active State Mandated Access Cardholders in general a those residing in the two untaxed areas that have voted against taxing themselves for local public l and contracting for service via a NLS member library. Doing this has been impacted and delayed b dissolution process, the fact the position of the ALIS Consortium Director position has purposely and our current effort to recruit and hire a new NLS Assistant Director-Technology Operations, w responsible for a new Technology Division of NLS which will include ILS, IT and cataloging serv

4 3.8 Provide the URL of the proposed Direct Access Plan. EVALUATION Describe the information to be The variety of evaluation methodologies specified in this plan for each goal will be used to evalua collected in order to on achieving the intended results. Further, member library satisfaction with NLS' services will be evaluate and outcome of the member library vote on the NLS operating budget, which takes place each year. It determine members' evidenced by the number of libraries of libraries that voluntarily pay member library support to NL satisfaction with the system's services Provide the URL for & the evaluation form(s) used by members Provide the URL for the results of the member evaluation Describe how the information on customer satisfaction Feedback from member library stakeholders about the services that NLS provides is ongoing, freq will be used to shape via multiple channels. Feedback obtained will be used to modify our programs, services, and oper the system's plan in necessary, with the intent of achieving the intended results outlined in Section 4 of this Plan. Secti the next year or in the amended as necessary. following planning cycle. REVISION PROCESS 3.13 Describe the process for revising the system's Plan of Service for submission to the New York State Education Department/New York State Library. SECTION 4 - GOALS/RESULTS Starting one calendar year after the State's approval of this plan the NLS Management Team shall to review this plan and determine if they believe it needs revision. Should a revision to this plan o desired or necessary, proposed revisions will be discussed at a monthly meeting of the Member Li drafted by NLS Administration, and submitted to our member library directors for their review an will also be submitted to the NLS Board for their review and approval before it is submitted to the 4.1 The Library System's The mission of the Nassau Library System is to support and strengthen our member libraries by: ( Mission Statement leadership for the continuous improvement of library service. (2) Promoting cooperation and facil (The Instructions sharing. (3) Facilitating coordinated services that are more cost effective than when done at the ind include the definition level. (4) Serving as a liaison between our member libraries and the statewide library network. (5) of the mission and administering state and federal aid to our member libraries. (6) Advocating the meeting of sta statement.) well as compliance with state regulations and reporting requirements. (7) Advocating for statewid initiatives that benefit our member libraries and those they serve. Minimum Requirement for questions 4.2 though complete one repeating group for each topic of every element. 4.2 Element I - RESOURCE SHARING Cooperative Collection Development 1. Goal Statement Support cooperative collection development by: (1) Managing the operation of an ebook consortiu Nassau Digital Doorway via OverDrive) for member libraries, including facilitating the selection o recommending an annual budget for acquisitions (2) Maintaining a Book Examination Center for young adult titles so that books can be previewed before purchase (3) Offering periodic profession on collection development topics, including weeding

5 3. Intended Result(s) (1) Member libraries and their patrons have access to a cost-effective and well-rounded collection e-audiobooks (2) Member libraries are able to make informed collection development decisions th account the needs of their communities and trends in circulation 4. Evaluation Method(s) (1) Number of titles and items available via the Nassau Digital Doorway; usage of Nassau Digital collection (2) Number of books available in the Book Examination Center and its usage 4.3 Element 1 - RESOURCE SHARING Integrated Library System 1. Goal Statement Support the maintenance and enhancement of the Integrated Library System (ILS) used by 51 of o libraries by: (1) Collaborating with the Automated Library Information System (ALIS) Executive library directors and trustees of ALIS libraries, and NLS staff to plan and realize the dissolution o transfer of its functions, services, staff, and assets to NLS (2) Continuing to house the ALIS equip and offer bookkeeping and financial support services to ALIS during the dissolution process (3) C the materials acquired by participating libraries and entering them into the bibliographic database (4) Applying for E-rate reimbursements for eligible ALIS central site and member library costs (5 Director continuing to serve on the ALIS Executive Board until the dissolution and NLS staff part ALIS meetings, workshops and webinars as appropriate 3. Intended Result(s) (1) NLS adapts to successfully accommodate the addition of ALIS functions, services, staff, and a ILS is a cost-effective and secure means to store and access bibliographic and patron data (3) The effective discovery tool as a result of accurate content in the bibliographic database (4) The ILS an facilitate maximum access to and use of library collections by patrons 4. Evaluation Method(s) (1) Number of items cataloged, bibliographic records de-duplicated and records merged (2) Amou reimbursements obtained on behalf of member libraries (3) After the transfer of functions, service assets to NLS: a. Regular feedback from the ILS Advisory Council made up of member library dir participate in the shared ILS catalog b. Statistical reports of the performance of the ILS and its usa 4.4 Element I - RESOURCE SHARING Delivery 1. Goal Statement Facilitate resource sharing between member libraries by providing cost-effective delivery and sort physical library materials to all member libraries in good standing 3. Intended Result(s) (1) All member libraries in good standing receive delivery service 5 days per week (2) Exchange m SCLS member libraries via a delivery stop utilized by both NLS and SCLS delivery providers (3) the NLS service area have timely access to the library materials of all NLS and SCLS member libr amplifying the offerings of their home library 4. Evaluation Method(s) (1) Number of items transported, as reported via ALIS ILS (2) Member library feedback at MLD m and phone discussions 4.5 Element I - RESOURCE SHARING Interlibrary Loan 1. Goal Statement Continue to facilitate interlibrary loan services on behalf of member libraries and their patrons for owned by NLS or Suffolk Cooperative Library System (SCLS) member libraries and fill requests library materials made by libraries outside of the region as funding allows

6 3. Intended Result(s) (1) Member library staff and their patrons will have timely access to materials not owned by mem available via LILink 4. Evaluation Method(s) (1) Number of ILL requests made by and filled for member libraries; number of ILL requests for m materials made by and filled for libraries outside of Long Island (2) Evaluate new products and wo could make the interlibrary loan process more efficient 4.6 Element I - RESOURCE SHARING Digital Collections Access 1. Goal Statement Leverage economies of scale and strong vendor relationships to offer member libraries discounted access to digital collections (including ebooks, research databases, and online services) on a cost r and support the use of resources available without charge from NOVELNY 3. Intended Result(s) (1) Member libraries are able to offer their patrons more online resources that meet their needs an lower costs (2) NLS makes the set-up of new and renewed subscriptions with vendors easier for m by providing IP addresses, coordinating API access to the ILS when necessary, and maintaining a library-specific URLs to digital products (3) Member libraries that participate in the ebook consor Nassau Digital Doorway via OverDrive) offer their patrons access to a collection that far exceeds individual library could provide for their patrons 4. Evaluation Method(s) (1) Discounts off of list price achieved by NLS negotiation with vendors (2) Comments from mem directors and staff at Member Library Director, Database Roundtable, and Nassau Digital Doorwa Regular review by Online Services Advisory Committee and MLD OverDrive Committee 4.7 Element I - RESOURCE SHARING Other (Optional) 1. Topic 2. Goal Statement 3a. Year 1 3b. Year 2 3c. Year 3 3d. Year 4 3e. Year 5 4. Intended Result(s) 5. Evaluation Method(s) 4.8 Element 2 - SPECIAL CLIENT GROUPS Adult Literacy 1. Goal Statement Support member libraries in the provision of services for adults who need to improve their literacy English comprehension and speaking skills, as well as those who have not graduated from high sc received a high school equivalency certificate (1) Member libraries receive continuing education and consulting services about the needs of the t

7 3. Intended Result(s) populations, community services available to them, the range of public library services currently b target populations in our service area, as well as nationally recognized best practices (2) Develop n enhance existing relationships with organizations and agencies serving these populations and enco member libraries to do so as well (3) NLS will administer the distribution of Adult Literacy Grant advance adult literacy services in our member libraries 4. Evaluation Method(s) (1) Feedback from member library staff through meetings, roundtables, and evaluations by those w information sessions and workshops (2) NLS will report to DLD on the services provided by mem through the NYS Adult Literacy Grant program (3) Number of member libraries offering Adult Li 4.9 Element 2 - SPECIAL CLIENT GROUPS Coordinated Outreach (See Instructions for outreach target groups) 1. Goal Statement Promote, support, and facilitate individual member library and cooperative services for the follow state-specified target populations: people with disabilities, members of ethnic and minority groups special library services, the educationally disadvantaged, the unemployed or underemployed, and 3. Intended Result(s) (1) As a result of NLS continuing education and consulting services, including semi-annual Coord Advisory Council meetings, member libraries will be aware of the needs of the target populations, services available to them, and the range of public library services currently being offered to targe NLS will provide information about what public libraries do and can offer these target populations organizations that serve and/or advocate for them and encourage member libraries to do the same continue to promote public awareness of and use by eligible Nassau residents of the services of N Library's Andrew Heiskell Braille and Talking Book Library (4) NLS staff will participate in regio statewide coordinated outreach meetings and other professional activities related to the needs of th populations to ensure member libraries have access to up-to-date best practices 4. Evaluation Method(s) (1) Feedback from member library staff, directors, and members of the Coordinated Outreach Adv obtained from meeting evaluations and conversations (2) Evaluation of continuing education and i sessions by participants (3) Number of continuing education, information sessions and consultatio member library staff (4) Number of contacts with community service organizations 4.10 Element 2 - SPECIAL CLIENT GROUPS Correctional Facilities (State and County) 1. Goal Statement Provide Nassau County Correctional Center with library materials and services using funds from t Inter-Institutional Aid program 3. Intended Result(s) (1) Develop larger, more relevant collections at NCCC that are responsive to the interests of incar individuals (2) Increased programming for incarcerated individuals in the NCCC School and DAR Alcohol Rehabilitation Treatment) program as a result of stronger relationships with NCCC staff 4. Evaluation Method(s) (1) Number of materials provided to NCCC (2) Number of programs and classes delivered to NCC attendance at those sessions (3) Feedback from NCCC staff and incarcerated individuals on use of programs provided by NLS (4) Number of contacts with NCCC staff 4.11 Element 2 - SPECIAL CLIENT GROUPS Youth Services (Youth to age 18 exclusive of Early Literacy) Advance library services to children, teens, families and caregivers by: (1) Offering continuing ed

8 1. Goal Statement professional consulting on developmentally-appropriate programs and services for children and te traditional and emerging practices (2) Aiding youth services librarians in developing relevant colle materials for children, teens, and caregivers in all genres and formats, especially collections that re diversity of the communities they serve (3) Supporting the use of technology and STEAM (scienc engineering, arts, and mathematics) learning in the provision of services to children and teens by i opportunities and sharing best practices (4) Seeking and encouraging member library partnerships well as agencies and professionals who work with children, teens, and parents in their service area member libraries develop programs and services that accommodate children and teens with specia as the needs of their parents/caregivers 3. Intended Result(s) (1) Well-informed member library staff equipped to offer outstanding traditional and technology-b children, teens, families, and caregivers (2) Member libraries have well-rounded collections that m children, teens, and caregivers in their communities 4. Evaluation Method(s) (1) Evaluation of continuing education sessions by participants (2) Feedback from youth services directors at monthly meetings, roundtables, and via anecdotal reports (3) Circulation of system yo resources to member libraries 4.12 Element 2 - SPECIAL CLIENT GROUPS Early Literacy (Birth to School Age with Parents/Caregivers) 1. Goal Statement Enable member library staff to improve and expand early learning services that promote school re Providing library staff with ongoing access to research-based early literacy skills training (2) Enco partnerships with organizations that assist families and child care providers with preparing young their school years (3) Emphasizing programs that promote a literacy-rich home environment for sm 3. Intended Result(s) (1) Member library staff are aware of research-based best practices (2) Member library staff are ab deliver library programs and services that foster school readiness 4. Evaluation Method(s) (1) Evaluations from participants of training sessions, meetings, and workshops (2) Circulation of literacy resources to member libraries (3) Anecdotes and feedback from directors and staff about s and resources 4.13 Element 2 - SPECIAL CLIENT GROUPS OTHER (Optional) 1. Topic 2. Goal Statement 3a. Year 1 3b. Year 2 3c. Year 3 3d. Year 4 3e. Year 5 4. Intended Result(s) 5. Evaluation Method(s) 4.14 Element 3 - PROFESSIONAL DEVELOPMENT AND TRAINING Offer a suite of professional development and training opportunities to member library staff and tr

9 1. Goal Statement bolster their ability to offer excellent library service by: (1) Focusing on subjects that respond to m needs and priorities, including customer service and technology (2) When appropriate, engaging o to illuminate topics outside the expertise of NLS staff and present new perspectives (3) Encouragi attend conferences and workshops that will improve their knowledge, skills, and abilities 3. Intended Result(s) (1) Member library staff and trustees have access to enriching professional development and train opportunities (2) Advance the knowledge, confidence, and effectiveness of member library trustee managers, and staff 4. Evaluation Method(s) (1) Number of sessions offered and attendance at sessions offered (2) Continuous engagement wit library directors, staff, and trustees to assess professional development and training needs (3) Post evaluation forms 4.15 Element 4 - CONSULTING AND DEVELOPMENT SERVICES 1. Goal Statement Provide problem-solving, support, technical assistance, planning, and consultation services to mem directors, staff, and trustees 3. Intended Result(s) (1) Member libraries are able to meet or exceed minimum public library standards (2) Informed an staff, administrators, and trustees 4. Evaluation Method(s) (1) Feedback from staff, member library directors, and trustees about the information, guidance, a they have received from the NLS director and staff (2) Number of contacts and meetings with mem staff, administrators, and trustees 4.16 Element 5 - COORDINATED SERVICES FOR MEMBERS Virtual Reference 1. Goal Statement Nassau Library System does not offer this service. 3. Intended Result(s) Nassau Library System does not offer this service. 4. Evaluation Method(s) Nassau Library System does not offer this service Element 5 - COORDINATED SERVICES FOR MEMBERS Digitization Services 1. Goal Statement Nassau Library System does not offer this service. 3. Intended Result(s) Nassau Library System does not offer this service. 4. Evaluation Method(s) Nassau Library System does not offer this service Element 5 - COORDINATED SERVICES FOR MEMBERS

10 Other (Optional) 1. Topic Coordinated Purchasing 2. Goal Statement Work with the member libraries to identify opportunities for coordinated purchasing to achieve ec 3a. Year 1 scale and execute coordinated orders for goods and services on behalf of member libraries 3b. Year 2 3c. Year 3 3d. Year 4 3e. Year 5 4. Intended Result(s) (1) Member libraries benefit from the efficiencies gained by: a. Achieving discounted pricing as a economies of scale b. Having NLS handle the vendor communications, billing, and delivery of coo c. Commonality in the goods and services maintained across member libraries 5. Evaluation Method(s) (1) Regular liaison with the MLD Cooperative Acquisitions of Goods and Services committee and member library directors and staff (2) Use of coordinated services and/or participation in group subscriptions/contracts for service 4.19 Element 6 - AWARENESS AND ADVOCACY 1. Goal Statement Lead and support Nassau advocacy and awareness efforts to communicate the value of public libr library systems and provide member libraries with information and strategies that will enable them advocates with legislators and their communities 3. Intended Result(s) (1) NLS information sessions and communications will prepare member library staff, directors, tru Friends to be effective advocates (2) Increased numbers of member library directors, trustees, staf will participate in NYLA's Advocacy Day, the annual Nassau breakfast with state legislators, loca state legislators, and will contact their legislators via NYLA's Online Advocacy Center (3) Increas understanding by the public of what public libraries and library systems offer and their value 4. Evaluation Method(s) (1) Attendance at NLS information sessions and the Nassau breakfast with state legislators; Nassa representation at NYLA's Albany Day; number of visits to local legislators in their district offices; messages sent to Nassau legislators via NYLA's Online Advocacy Center (2) Favorable positions Nassau delegation in the legislature to increase State Aid and in support of NYLA's legislative pri of Bullet Aid and SAM grant funding awarded to member libraries and NLS 4.20 Element 7 - COMMUNICATIONS AMONG MEMBER LIBRARIES AND/OR BRANCHES 1. Goal Statement Encourage and facilitate communications among member libraries and NLS by: (1) Promoting the listservs for member library directors and staff (2) Striving to make NLS meetings and professiona events more interactive, with expanded opportunities for member libraries to share ideas with one Supporting our member library directors group (MLD), actively participating in their meetings and encouraging broader participation by member library directors on MLD and NLS committees, task advisory groups (4) Enhancing the content of the NLS web site (5) NLS trustees convening meetin trustees of the member libraries they represent 3. Intended Result(s) (1) Member libraries make more informed decisions as a result of NLS-enabled opportunities to sh and expertise with one another (2) Member libraries actively participate in system-wide decision m Member libraries have strong relationships with NLS and fellow member libraries (1) Number of meetings and interactive professional development events held and their attendance

11 4. Evaluation Method(s) messages sent to NLS listservs (3) Dialogue with member library trustees, directors, and staff abo effectiveness of communications 4.21 Element 8 - COLLABORATIVE EFFORTS WITH OTHER LIBRARY SYSTEMS 1. Goal Statement Engage in mutually beneficial opportunities for cooperation and collaboration with other library sy Sharing library materials across systems (NLS and SCLS) via LILink (2) Sharing sponsorship and Long Island-wide events and initiatives with SCLS, including Long Island Reads and LitFest (3) R interests of NLS and our member libraries on the LILRC Board and supporting the participation o LILRC committees (4) Continuing participation of the NLS Youth Services Manager on the Advis the Nassau BOCES School Library System as well as Nassau BOCES Long Island Pre-K Initiativ Council (5) Actively participating in PULISDO (6) Continuing participation of NLS Outreach Ser in activities with other public library system Outreach Coordinators 3. Intended Result(s) (1) Enhanced synergy among library systems leading to stronger, more cohesive legislative advoca able to offer enhanced services and/or achieve greater cost savings (3) Member libraries and NLS informed of regional and statewide initiatives and best practices 4. Evaluation Method(s) (1) NLS staff participation on boards, committees, advisory councils, etc. of other library systems in state-wide collaborative library efforts (3) Contacts with staff members of other library systems 4.22 Element 9 - OTHER (Optional) - If there are other elements not listed above to be included in the System's Plan of Serv repeating group for each element. 1. Element Technology Services 2. Topic Technology Leadership 3. Goal Statement Offer technology services that enable member libraries in good standing to develop, enhance, stor 4a. Year 1 their web properties and 4b. Year 2 4c. Year 3 4d. Year 4 4e. Year 5 5. Intended Result(s) (1) Member libraries have access to state-of-the-art cloud storage for their web properties and ema libraries are able to present themselves to their communities via effective websites that are well de updated security protocol (3) By helping member libraries evaluate their analytics data they will b how many people visit their websites, the types of devices they use to reach their websites, and the content on their websites 6. Evaluation Method(s) (1) Frequency/infrequency and duration of downtime experienced by member libraries with web p hosted by NLS (2) Amount of member library data stored on NLS cloud servers (3) Number properties designed, updated, and developed by NLS staff; Number of member libraries with ema (4) Feedback from member library staff and trustees 4.23 Element 10 - CONSTRUCTION 1. Goal Statement Help member libraries improve their building space, capacity, efficiency, and accessibility through administration of the NY State Aid for Public Library Construction program (1) Member library directors and trustees are aware of important dates and deadlines in the State A

12 3. Intended Result(s) Library Construction application process and have access to information sessions and consultation staff regarding project eligibility (2) NLS convenes Construction Aid Funding Recommendations Construction Aid Funding Priorities advisory committees made up of member library directors to (as recommended by the NLS Board of Trustees), is awarded according to local priorities (3) Resi service area have access to modern, accessible library buildings 4. Evaluation Method(s) (1) The entire NLS state aid allocation is consistently and completely awarded to NLS member lib Number of contacts with member library directors, staff, and trustees about construction projects a Aid for Public Library Construction program (3) Number of information sessions offered and num attendees ASSURANCE 4.24 The Library System's Plan of Service was developed in accordance with provisions of Education Law and the Regulations of the Commissioner and 09/26/2016 the requirements of the New York State Library, and was reviewed and approved by the Library System Board on (date - mm/dd/yyyy). APPROVAL - For NYSL Use Only 4.25 The Library System's Plan of Service was reviewed and approved by the New York State Library on (date - mm/dd/yyyy) REVISION ASSURANCE 4.26 The Library System's Plan of Service was revised in accordance with provisions of Education Law and the Regulations of the Commissioner and the requirements of the New York State Library, and was reviewed and approved by the Library System Council on (date - mm/dd/yyyy). REVISION APPROVAL - For NYSL Use Only

13 4.27 The Library System's revised Plan of Service was reviewed and approved by the New York State Library on (date - mm/dd/yyyy)