Table of Contents. Welcome...1. Terms You Should Know...1. Logging In...1. If You Have an Account...2. If You Do Not Have an Account...

Transcription

1 Student Help Guide

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3 Table of Contents Welcome...1 Terms You Should Know...1 Logging In...1 If You Have an Account...2 If You Do Not Have an Account...2 Logging Out...2 Interface Basics...5 About the Interface...5 Working with Your Browser...5 Searching...6 Basic Searching...6 Advanced Searching...7 Working with Your Account and Profile...9 Editing Your Profile...9 Changing Your Password...10 Creating an Account...10 Password Rules...11 Recovering a Forgotten Password...11 Renewing Your Membership...12 Viewing Your Payment Transactions...13 Working with Your Training Plan...15 What the Training Plan Shows...15 Available or In Progress Learning Activities...15 Completed Activities...16 iii

4 Table of Contents Working with Learning Activities...16 Navigating Through Assessments...18 Moving Through the Assessment...18 Displaying Assessment Progress...18 Working Within Time Limits...19 Exiting or Completing the Assessment...19 About Attempts and Your Attempts History...19 Registering for Learning Activities...20 Printing a Completion Certificate...20 Working with Your Activity Report...21 Troubleshooting...23 Resolving the Problem Yourself...23 Contacting Technical Support...23 Taking Screen Shots for Problem Diagnosis...24 Clearing Your Browser and Deleting Cookies...24 If you use Internet Explorer...24 If you use Firefox...25 Recovering a Forgotten Password...25 iv

5 Welcome You will use the Learning Management System to take online training, register for events, track your learning progress, and perform functions related to learning online. Because the LMS has been configured for your organization, this help file can only provide general information. What the LMS is called, what it looks like, and how you navigate through the content it presents vary depending on your organization. For answers to specific questions about the system, contact your administrator or technical support. Terms You Should Know This help file uses the following terms: learning activities refers to any type of activity you perform in the system, such as taking an online course, completing an online survey, or registering for an upcoming event online training refers to online activities such as tests, pre-tests, surveys, or training courses event refers to a learning activity that has a specific time and location where you meet in person or participate online, and may include some online activities to be done in advance (such as pre-event readings) or following the event (for example, a post-test or event evaluation form) assessment refers to a specific type of test or survey Logging In TPC Training Systems, a division of Telemedia, Inc. 1

6 Logging In If You Have an Account Enter your Username and Password and click Login. (You may need to enter additional information, such as a Client ID, if your organization requires it.) You may be prompted to change your password. Note: If you forgot your password, you can recover it. If You Do Not Have an Account Contact your administrator or create one yourself. Logging Out Be sure to click Logout when you are done working with the LMS. Logging out protects your privacy and ensures that information about your training activities is recorded accurately. TPC Training Systems, a division of Telemedia, Inc. 2

7 Logging Out After a specific period of inactivity, you will automatically be logged out. This will not be obvious until you click on something in the interface, at which point you will be prompted to login again: Once you login again, your previously selected action will be completed. For example, if you click on an event when your session has timed out, when you log back in again the event information will be open. TPC Training Systems, a division of Telemedia, Inc. 3

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9 Interface Basics About the Interface The training functions you can use appear in a menu on the left side of the page: Depending on the LMS configuration and your user rights, you may see one, some, or all of the following in the menu: Training Plan shows all the learning activities assigned to you by someone or chosen by you. The list includes activities you have completed, are currently taking, or have yet to take. Course Library shows a list of the online training that you can choose to take. Upcoming Events shows a list of the events that you can choose to participate in. Activity Report generates a report showing your performance on learning activities. Working with Your Browser The LMS supports most modern browsers, in particular Internet Explorer 6+, Firefox, Safari, Google Chrome, and Opera. Other browsers, and older versions of these browsers, may work, but we recommend using one of these. Your browser needs to have cookies and JavaScript enabled. The LMS doesn t require any plug-ins or the downloading of any Active-X components. Internet Explorer users need to permit Active-X execution, as the LMS uses the XML- TPC Training Systems, a division of Telemedia, Inc. 5

10 Interface Basics HTTP component and Internet Explorer supplies this using a built in Active-X control. Some training content may require specific plug-ins. It is recommended that you use the navigation tools offered within the LMS interface rather than your browser's navigation buttons to move around. You can only have one learning activity active at a time: if you open additional learning activities in a new window or tab (using your browser functions), the previous activity will be de-activated. Although it is not recommended, you can create a bookmark to your current location in the LMS. When you return to the bookmark, you will be prompted to login and will need to know your client ID (if you don't know it, contact technical support). Bookmarks will take you to the bookmarked learning activity, not to a specific spot in its content. Searching Basic Searching To make it easier to move through long lists of information, simply start typing what you are looking for in the Search box. The system will filter the list to show only those items that match what you type. Matching will take into account all of the information displayed on the page where you are searching, not just names. For example, if you type the characters "pro" in the Training Plan page, the list might be filtered to show: TPC Training Systems, a division of Telemedia, Inc. 6

11 Interface Basics online training called "installing aluminum siding like a pro" online training called "professional painting tips" an event being held at "Prospect Hall" any learning activity that has the status "in progress". Advanced Searching If you want to perform more sophisticated searching, you can enter more than one set of characters, separated by spaces. Each set of characters will be used as a separate filter. This is helpful if you want to search for an item based on more than one type of information available for that item. For example, if you type the characters "pro comp" in the Training Plan page, the learning activities list might be filtered to show only activities with a status of "complete" and a name or location with the characters "pro" in it. Learning activities with the characters "pro" and " comp" within their name might be shown as well. TPC Training Systems, a division of Telemedia, Inc. 7

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13 Working with Your Account and Profile Editing Your Profile Your profile provides contact and other information either entered by the person who set up your account or entered by you when you created your account. It also shows any certifications you have been granted (these can be used to determine if you have the necessary prerequisites for a learning activity). Note: You also use this function to view payment transactions and to renew a membership. 1. In the top right corner of the screen, click My profile. 2. You see a new screen. 3. To edit your profile, click Edit profile. TPC Training Systems, a division of Telemedia, Inc. 9

14 Working with Your Account and Profile 4. In the new screen you see, edit the information. An asterisk (*) beside a field means it is a required field. The information you can edit depends on your organization, but may include items such as: First Name, Last Name Address: used if you need to recover a forgotten password. Language: determines the language used for the interface. Changing Your Password When you login for the very first time, and possibly when you login later, you may be prompted to set or change your password. If this happens, and how often it happens, depends on the LMS configuration. The new password must conform to password rules. At any time, you can change your password yourself: 1. In the top right corner of the screen, click My profile. You see a new screen. 2. Click Change password. 3. You are prompted for both your current password and the new password you want to use from now on. Creating an Account If the LMS configuration allows you to create your own account, follow these steps. 1. On the Login page, click Create an account. Note: If you do not see this link, you cannot create an account. Check with your administrator or technical support to arrange for an account to be created for you. TPC Training Systems, a division of Telemedia, Inc. 10

15 Working with Your Account and Profile 2. In the new screen you see, enter the necessary information in the fields. An asterisk (*) beside a field means that you must enter information in it. The information you can enter depends on your organization, but will include at least a Username and Password. Follow your organization's conventions for both usernames and passwords. The screen may also include: Address: used if you need to recover a forgotten password. Language: determines the language used for the interface. Note: To avoid confusion and incomplete training records, you should create only one account, and only if one was not created for you. 3. Click Next. You see a confirmation screen. 4. To change any of your profile's details, click Edit profile. 5. To create the account, click Create Account. 6. You are automatically logged in. Password Rules To protect your privacy, always use passwords that are memorable to you but not easily for others to guess. Your password should contain a combination of letters, digits, and symbols. Passwords are case-sensitive: for example, " PAsswOrd" and " PASswOrd" are not considered the same. The minimum length of your password is determined by your organization. Recovering a Forgotten Password If you have forgotten your password: 1. On the login page, click Forgot your password? You see a new screen. TPC Training Systems, a division of Telemedia, Inc. 11

16 Working with Your Account and Profile 2. Enter your username and click Send A message with the subject line "How to reset your password" is sent to the address in your profile. If the system does not have an address for you, it will present you with information on how to contact technical support. Tip: You can specify a different address by editing your profile. 4. Open the . Click the link it contains, or copy it into your browser's address window, to be prompted for your new password. Follow the password rules. Renewing Your Membership If your LMS has been configured to manage memberships and your membership has expired, you will be prompted to renew when you login and will not be able to continue until you renew. Depending in your organization's rules, you may be able to renew your membership before it expires: 1. In the top right corner of the screen, click My profile. 2. In the screen you see, click Renew membership. 3. A new screen appears. TPC Training Systems, a division of Telemedia, Inc. 12

17 Working with Your Account and Profile 4. Follow the prompts. Viewing Your Payment Transactions If you have registered for learning activities that charge a fee, you can see a history of your financial transactions related to those activities. 1. In the top right corner of the screen, click My profile. 2. You see a new screen, with a menu on the left. 3. Click Transaction History. You see a new screen showing your transactions. TPC Training Systems, a division of Telemedia, Inc. 13

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19 Working with Your Training Plan What the Training Plan Shows Depending on the LMS configuration and your user rights, you may see one, some, or all of the following in the menu: Training Plan shows all the learning activities assigned to you by someone or chosen by you. The list includes activities you have completed, are currently taking, or have yet to take. Course Library shows a list of the online training that you can choose to take. Upcoming Events shows a list of the events that you can choose to participate in. Activity Report generates a report showing your performance on learning activities. The Training Plan shows all the learning activities assigned to you by someone or chosen by you. The top part of the screen shows learning activities that you have not started or have started but not yet completed ("in progress"). The bottom part of the screen shows completed activities. In the example below, "101 Reading Blueprints" is in progress, "Interview Soft Skills2" and "Safety Test" have not been started, and "Initial Assessment" and "Interview Soft Skills" are complete. Available or In Progress Learning Activities Icons indicate the nature of the available or in progress learning activity: TPC Training Systems, a division of Telemedia, Inc. 15

20 Working with Your Training Plan indicates a piece of online learning or an assessment indicates an event Activity types (course, tutorial, meeting) are shown below the title of each learning activity. These types are for information purposes only: what you see when you launch the content of an activity does not depend on its type. Learning activities may have an end date and/or a due date. If a learning activity has an end date, it is removed from the Training Plan on that date, regardless of its status. If a learning activity has a due date, once that date has passed you see the word "Overdue" beside the learning activity. Note: Even if a learning activity no longer appears on your Training Plan, if it was in progress, you can see information about it in your activity report. Learning activities are shown in a logical order, with those that have a end date or due date associated with them appearing first. Learning activities without a date are shown in the order they were assigned (or that you registered for them). Completed Activities If you have completed any activities, they are listed (along with the date each was completed) on the bottom part of the Training Plan. Only the last three completed activities are shown: if you have completed more than three, click View all completed activities to display all completed activities. Depending on your organization, you may be able to re-open completed activities by clicking on them in this part of the screen. Working with Learning Activities From the Training Plan page, click the name of the learning activity you want to work with. The activity opens, showing: more detailed information about the activity the contents of the activity (with the status of each item) the actions available for each item. For example: TPC Training Systems, a division of Telemedia, Inc. 16

21 Working with Your Training Plan when you see... the title of the item as a link, for example a Launch link, for example a Resume link, for example an Attempts history link, for example that means... the item contains additional content within it (for example, a lesson might contain several topics): click the title to open the item you can launch that item, opening it and attempting to complete it: click the Launch link you have launched the item before: to resume work with the item, click the Resume link (not all content can be resumed) you have launched or completed the item: to see information about your attempts, click the Attempts history link Once you launch (or resume) an item, how you navigate through it depends on the nature of the content. For example, you might see a PowerPoint slide show, an interactive video, or a multiple choice quiz. If you launch content that is an assessment, you may see the navigation tools described in Navigating through Assessments. If you are uncertain how to use the navigation tools provided with content, contact technical support. TPC Training Systems, a division of Telemedia, Inc. 17

22 Working with Your Training Plan Navigating Through Assessments Content items identified with this icon are a specific type of assessment. Use the following instructions for navigating through them. Assessments may be used as tests (with scored results) or as surveys. Moving Through the Assessment Answer questions by clicking the correct answer (or doing whatever other action you are directed to do). Click the Next and Prev buttons on the navigation bar to move through the screens of the assessment: You can also navigate using keyboard keys: use the up and down arrow to move between selections (e.g., possible answers to a question) use the space bar to select/deselect an option use the Enter key to move forward a screen. Displaying Assessment Progress To display your progress on the assessment, click the Menu button on the navigation bar: Note: The Menu button appears only if questions in the assessment can be answered in any order. You see a new screen showing one block for each question: white blocks indicate questions you haven't yet viewed light grey boxes indicate questions you have viewed but not answered dark grey boxes indicate questions you have viewed and answered TPC Training Systems, a division of Telemedia, Inc. 18

23 Working with Your Training Plan To move to a specific question, click the corresponding box. If you previously answered the question, you can change your answer. To return to the assessment from the menu, click the Return link. Working Within Time Limits The assessment may have a time limit: if so, the number of minutes remaining appears on the navigation bar, with the timer updated every minute until the five minute mark is reached. Once there are five minutes remaining in the time limit, the count-down display becomes larger and counts down in seconds: Once time has expired, the assessment is automatically submitted: you see a message telling you this and showing your results. If you lose your connection to the LMS while completing an assessment, you can resume it if the time limit has not been reached. If the time limit has been reached, ask your local administrator for help. Exiting or Completing the Assessment At any time during the assessment, you can click the Exit link. Depending on the LMS configuration, you may be prompted to choose whether you want to submit your answers (you may not be able to resume the assessment later) or suspend the assessment (you may be able to return to it later). The last screen of the assessment offers a Submit button. When you click this button (or exit and choose to submit your answers) your answers are submitted and, depending on the assessment, you may see your results. These results might include a list of the correct answers as well as your score. About Attempts and Your Attempts History Each time you launch or complete an item within a learning activity, this is considered an "attempt". Some learning activity items may restrict you to a specific number of attempts. Note: Resuming an incomplete learning activity, which may or may not be possible, is not considered an additional attempt. Once you have made an attempt at an item, an Attempts history link appears below the item. You can click that link to see the details of all your attempts, including their results, if appropriate. TPC Training Systems, a division of Telemedia, Inc. 19

24 Working with Your Training Plan For an item that limits the number of attempts, once you have reached that limit you can no longer launch the item. If you need to extend the number of attempts, contact technical support. Registering for Learning Activities You may be able to choose to register for learning activities. Click Course Library (for online training) or Upcoming Events (for events). You see a list of available learning activities. Click on an activity, then click Register. Depending on the activity, you may be prompted for payment information, to accept a waiver, and/or for additional information (such as your choice of meal or accommodations at an event). Once you have completed registration, the learning activity appears in your Training Plan and can be worked with normally. Note: The learning activity also remains on your Course Library or Upcoming Events page, although the Register link is no longer available. Printing a Completion Certificate A learning activity may be associated with a completion certificate. When you successfully complete such a learning activity, a Completion certificate link is added to the learning activity's page. TPC Training Systems, a division of Telemedia, Inc. 20

25 Working with Your Training Plan To view and print a completion certificate: 1. Open the learning activity by clicking on its name. 2. Click Completion certificate. 3. You are prompted to open or save the certificate (which is in PDF format). Once you have opened it (or saved and opened it), you can print it to your local printer. Working with Your Activity Report Your activity report shows a detailed record of your learning activities. To display the report, click Activity Report. For each online training activity you attempted or completed, you may see the following information: if it was completed if it was attempted but not completed (and how many times it was attempted) TPC Training Systems, a division of Telemedia, Inc. 21

26 Working with Your Training Plan when you started it, when you completed it, and how long it took you to complete it the score you achieved on it (if relevant) whether you passed or failed it (if relevant). For each event you registered for, you see the date and location of the event. To see more detailed item-level information, click the "+" beside the activity's name. Use the toolbar to work with the report. To navigate forward, backward, or to specific page in the report, use these controls: To refresh the report, click To export the report for further manipulation or printing: 1. Choose a format from the list. 2. Click Export 3. Follow the prompts. Tip: To print your activity report, use the Export function to export it to PDF and then print the PDF. TPC Training Systems, a division of Telemedia, Inc. 22

27 Troubleshooting Resolving the Problem Yourself If you are automatically logged out by the LMS, simply login again and continue work. If for some reason you cannot continue with the activity you had open when you were automatically logged out, contact your administrator or technical support. If you lose your connection to the LMS while logged on (for example, your computer crashes, you close your browser, or you lose your network connection), try to login again as soon as possible to ensure you are not locked out of an activity. If the system is not behaving as you expect it to, try one or all of the following: Restart your browser (this fixes many issues). Clear your browser's temporary files/cache and delete all cookies for the domain of the site you are accessing, then exit and restart the browser. Try another browser. Restart your computer. If you cannot resolve the problem, contact technical support. Be prepared to provide them with the information they need to help them resolve your problem. Contacting Technical Support For routine matters, such as resetting a password or requesting additional attempts for a learning activity, contact your administrator or technical support. Simply click on the support address to compose a message to technical support. To help resolve your issue as quickly as possible, please record and share all of the following information with technical support: what you were doing before the error occurred, including the learning activity you were working with your username the URL of your login page the date and time of the error, including the time zone you are working in TPC Training Systems, a division of Telemedia, Inc. 23

28 Troubleshooting if you ve experienced the error many times or if it has happened only once what you ve done to try to resolve the issue yourself the type and version of your browser the operating system of the computer you are using if possible, a screen shot of the error condition. Taking Screen Shots for Problem Diagnosis On a Windows PC, press the and keys simultaneously. This captures an image of the screen to your clipboard so you can paste it into an message or other document. On a Mac, press the,, and keys simultaneously and drag the mouse cursor to select what you want to capture. The image appears on your desktop and can then be pasted into an message or other document. Alternatively, click and drag on the text of the error message to select it, then copy it to the clipboard. You can then paste it in an message or other document. Clearing Your Browser and Deleting Cookies A common approach to resolving problems is to clear your browser and delete its cookies. This is done differently depending on the browser you're using. If you use Internet Explorer 1. In your browser, click the Tools menu, then click Internet Options. TPC Training Systems, a division of Telemedia, Inc. 24

29 Troubleshooting 2. In the Browsing history area, click Delete. You see a new screen allowing you to choose what to delete. 3. Click Cookies and History. 4. Click Delete. 5. You are prompted to confirm your action. Note: These instructions are for Internet Explorer 8. Other versions of Internet Explorer may differ somewhat. If you use Firefox 1. In your browser, click the Tools menu, then click Clear Recent History. 2. Choose the time range of data you want cleared (for example, only today's data). 3. From the Details list, choose what you want cleared: be sure to include the cookies and cache items. 4. Click Clear Now. Note: This instruction is for Firefox 3.5. Other versions of Firefox may differ somewhat. Recovering a Forgotten Password If you have forgotten your password: TPC Training Systems, a division of Telemedia, Inc. 25

30 Troubleshooting 1. On the login page, click Forgot your password? You see a new screen. 2. Enter your username and click Send A message with the subject line "How to reset your password" is sent to the address in your profile. If the system does not have an address for you, it will present you with information on how to contact technical support. Tip: You can specify a different address by editing your profile. 4. Open the . Click the link it contains, or copy it into your browser's address window, to be prompted for your new password. Follow the password rules. TPC Training Systems, a division of Telemedia, Inc. 26