Complaint Process for Distance Students

Transcription

1 Complaint Process for Distance Students We strive to provide each student with positive educational experiences and helpful services. Even so, it is understandable that complaints will arise from time to time. To address and resolve concerns as quickly as possible, please address complaints to the office responsible for overseeing the area of concern. If you are uncertain about the appropriate contact for a complaint, you may submit a written complaint to the Office of the Dean of Students (113 Hundley Hall, Lynchburg College, 1501 Lakeside Drive, Lynchburg, VA ; ). The vice president and dean for student development or his designee will review the written complaint and contact you regarding address of the complaint. If another College office is better able to address the complaint, then the vice president or his designee will forward the complaint to that office and notify you where the complaint was directed. A representative of the office receiving the forwarded complaint will then contact you regarding address of the complaint. Most concerns and complaints can be resolved at the campus level. However, after following Lynchburg College procedures, you may file a complaint with the State Council of Higher for Virginia (SCHEV) through the student complaint process described on the SCHEV website at Distance program students: If an issue cannot be resolved through Lynchburg College s internal processes, you may choose to file a complaint with your state of residence. View the complaint contact (below) for each state. Contact information for each of the agencies that accredit or approve Lynchburg College s academic programs is published on the College s accreditation page,

2 Student Complaint Process by State State Agency Name Address Link Alabama Alabama Department of - Office of Private School Licensing Division Alabama Commission on Higher P.O. Box Montgomery, AL Alaska Alaska Commission on P.O. Box Juneau, AK customer.service@alaska.gov Arizona Arizona State Board for Private 1400 W. Washington Street, Room 260 Phoenix, AZ Arkansas California Colorado Arkansas Higher Coordinating Board, Arkansas Department of Higher California Bureau of Private Colorado Department of Higher 114 East Capitol Ave Little Rock, AR P.O. Box W. Sacramento, CA Broadway, Suite 1600 Denver, Colorado parents/collegesuniversites/student-grievanceform s_pubs/complaint.pdf cademics/complaints/filecomp laint.asp Connecticut Delaware District of Columbia Florida Georgia Connecticut Department of Higher Delaware Higher Office District of Columbia Office of the State Superintendent of Florida Commission on Independent Georgia Nonpublic 165 Capitol Avenue Room 110 Hartford CT Carvel State Office Building, 5th Floor 820 N. French Street Wilmington, DE Licensure Commission 810 First Street, NE 9th Floor Washington, DC W. Gaines Street Suite 1414 Tallahassee, FL E Exchange Pl. #220 Tucker, GA omplaints.shtml /file- a- complaint.stml resources/

3 Commission Hawaii Hawaii State Board of P.O. Box 2360 Honolulu Hawaii nsumer_complaint Idaho Illinois Indiana Iowa Idaho State Board of Illinois Board of Higher Illinois Attorney General Indiana Commission on Proprietary Iowa Student Aid Commission Attn: State Coordinator for Private Colleges and Proprietary Schools 650 West State Street P.O. Box Boise, ID East Adams 2nd Floor Springfield, Illinois Institutional Complaint Hotline: (217) Consumer Fraud Bureau 500 South Second Street Springfield, IL Consumer Fraud Hotline: (800) Attn: Director of Regulatory Compliance 302 W Washington Street, Room E201 Indianapolis IN E. 12th Street 5th Floor Des Moines, IA neral.gov/consumers/ neral.gov/consumers/conscom p.pdf complaint.pdf ov/content/forms-andapplications Kansas Kansas Board of Regents 1000 SW Jackson Street Suite 520 Topeka, KS academic_affairs/private_out_o f_state/complaint_process Kentucky Kentucky Council on 911 Leawood Drive Frankfort, KY erprotection/complaints/pages/ default.aspx Louisiana Louisiana Board of Regents P.O. Box 3677 Baton Rouge, LA /StudentComplaints Maine Maine Department of Complaint Investigator 23 State House Station cialed/support/dispute/procedu

4 Augusta, ME res/complaintinvestigation.html Maryland Maryland Higher Commission 839 Bestgate Road, Suite 400 Annapollis, MD AQs.asp Massachusetts Massachusetts Department of Higher One Ashburton Place, Room 1401 Boston, MA nts/complaints/complaintproc ess.asp Michigan Minnesota Mississippi Department of Labor and Economic Growth Minnesota Office of Higher Mississippi Institution of Higher Learning Office of Services, Proprietary School Unit Victor Office Center, 3rd Floor 201 North Washington Square Lansing, MI Energy Park Drive, Suite 350 St. Paul, MN Ridgewood Road Jackson, MS /0,4601, ,00.html Pg.cfm?pageID= cca/ Missouri Montana Nebraska Nevada New Hampshire Missouri Department of Higher Montana University System Coordinating Commission for (Nebraska) Nevada Commission on New Hampshire Commission 3515 Amazonas Drive Jefferson City, MO Broadway P.O. Box Helena, MT North Eighth Street, Suite 300 P.O. Box Lincoln, NE East Sunset Road, Suite 202 Las Vegas, Nevada Barrell Court #300 Concord, NH er/ ent- complaint- form E%20Complaint%20Info.htm d/research/sara- compliance.htm New Jersey New Jersey Commission on Higher PO Box 542 Trenton, NJ ducation/oshecomplaintinstruc tions.shtml New Mexico New Mexico Higher Department 2048 Galisteo Santa Fe, NM stitutions/complaints.aspx

5 New York North Carolina North Dakota New York Office of College and University Evaluation New York State Department UNC General Administration North Dakota Consumer Protection Division Office of Attorney General 5 North Mezzanine Albany, NY Post- Secondary Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration 910 Raleigh Road, Chapel Hill, NC Telephone (919) Gateway Professional Center 1050 E Interstate Ave. Suite 200 Bismarck, ND Ohio Ohio Board of Regents 30 East Broad Street, 36th floor Columbus, OH Oklahoma Oklahoma State Regents for Higher 655 Research Parkway, Suite 200 Oklahoma City, OK /ocue/spr/complaintforminf O.html DFFiles/SFN7418.pdf students/complaints rent- college- students/complaints.shtml Oregon Pennsylvania Oregon Office of Degree Authorization Pennsylvania Department of 1500 Valley River Drive, Suite 100 Eugene, OR Market Street Harrisburg, PA ov/oda.aspx ostsecondary- Adult/College%20and%20Career %20/Pages/Students- Complaints.aspx#.VxAN_nrMm6 E Rhode Island South Carolina Rhode Island Board of Governors for Higher South Carolina Commission on Higher Shepard Building 80 Washington Street Providence, RI Main Street, Suite 200 Columbia, SC /0/CHE_Docs/academicaffairs /license/complaint_procedures _and_form.pdf

6 South Dakota Tennessee Texas South Dakota Board of Regents Tennessee Higher Commission Texas Higher Coordinating Board 306 E. Capitol Ave, Suite 200 Pierre, SD James Robertson Parkway, Suite 1900 Nashville, TN E. Anderson Lane Austin, Texas dex.cfm?objectid=c9bd55d4- C5A3-4BC6-9A0DF17F467F4AE9 Utah Utah Division of Consumer Protection 160 East 300 South Salt Lake City, Utah h.gov/complaints/index.html Vermont Virginia Vermont Department of State Board of Vermont Department of State Council of Higher for Virginia 120 State Street Montpelier, VT N. 14TH St. James Monroe Building Richmond, VA t.gov/new/html/mainboard.ht ml tudentcomplaintinformation. pdf Washington West Virginia Wisconsin Wyoming Washington Higher Coordinating Board West Virginia Higher Policy Commission Wisconsin al Approval Board Wyoming Department of 917 Lakeridge Way PO Box Olympia, WA Kanawha Blvd E., Ste 700 Charleston WV Tel W. Mifflin St., 9th Floor P.O. Box 8696 Madison, WI Tel Capitol Avenue Hathaway Building, 2nd Floor Cheyenne, WY Tel ecting-education-consumers s/complaint.asp nloads/schools/studentcomplaint-form.pdf Links updated