Complaint Process for Distance Students We strive to provide each student with positive educational experiences and helpful services. Even so, it is understandable that complaints will arise from time to time. To address and resolve concerns as quickly as possible, please address complaints to the office responsible for overseeing the area of concern. If you are uncertain about the appropriate contact for a complaint, you may submit a written complaint to the Office of the Dean of Students (113 Hundley Hall, Lynchburg College, 1501 Lakeside Drive, Lynchburg, VA 24501-3113; 434.544.8226). The vice president and dean for student development or his designee will review the written complaint and contact you regarding address of the complaint. If another College office is better able to address the complaint, then the vice president or his designee will forward the complaint to that office and notify you where the complaint was directed. A representative of the office receiving the forwarded complaint will then contact you regarding address of the complaint. Most concerns and complaints can be resolved at the campus level. However, after following Lynchburg College procedures, you may file a complaint with the State Council of Higher for Virginia (SCHEV) through the student complaint process described on the SCHEV website at www.schev.edu/students/studentcomplaintprocess.asp. Distance program students: If an issue cannot be resolved through Lynchburg College s internal processes, you may choose to file a complaint with your state of residence. View the complaint contact (below) for each state. Contact information for each of the agencies that accredit or approve Lynchburg College s academic programs is published on the College s accreditation page, www.lynchburg.edu/accreditation.
Student Complaint Process by State State Agency Name Address Link Alabama Alabama Department of - Office of Private School Licensing Division Alabama Commission on Higher P.O. Box 302000 Montgomery, AL 36130-2000 http://www.ache.state.al.us/ Alaska Alaska Commission on P.O. Box 110505 Juneau, AK 99811-0505 customer.service@alaska.gov Arizona Arizona State Board for Private 1400 W. Washington Street, Room 260 Phoenix, AZ 85007 https://ppse.az.gov/complaint Arkansas California Colorado Arkansas Higher Coordinating Board, Arkansas Department of Higher California Bureau of Private Colorado Department of Higher 114 East Capitol Ave Little Rock, AR 72201 P.O. Box 980818 W. Sacramento, CA 95798-0818 1560 Broadway, Suite 1600 Denver, Colorado 80202 http://www.adhe.edu/students -parents/collegesuniversites/student-grievanceform http://www.bppe.ca.gov/form s_pubs/complaint.pdf http://highered.colorado.gov/a cademics/complaints/filecomp laint.asp Connecticut Delaware District of Columbia Florida Georgia Connecticut Department of Higher Delaware Higher Office District of Columbia Office of the State Superintendent of Florida Commission on Independent Georgia Nonpublic 165 Capitol Avenue Room 110 Hartford CT 06106 Carvel State Office Building, 5th Floor 820 N. French Street Wilmington, DE 19801-3509 Licensure Commission 810 First Street, NE 9th Floor Washington, DC 20002 325 W. Gaines Street Suite 1414 Tallahassee, FL 32399-0400 2082 E Exchange Pl. #220 Tucker, GA 30084-5334 http://www.ctohe.org/studentc omplaints.shtml http://osse.dc.gov/helc http://www.fldoe.org/policy/cie /file- a- complaint.stml http://gnpec.org/consumer- resources/
Commission Hawaii Hawaii State Board of P.O. Box 2360 Honolulu Hawaii 96804 http://hawaii.gov/dcca/ocp/co nsumer_complaint Idaho Illinois Indiana Iowa Idaho State Board of Illinois Board of Higher Illinois Attorney General Indiana Commission on Proprietary Iowa Student Aid Commission Attn: State Coordinator for Private Colleges and Proprietary Schools 650 West State Street P.O. Box 83720 Boise, ID 83720-0037 431 East Adams 2nd Floor Springfield, Illinois 62701-1404 Institutional Complaint Hotline: (217) 557-7359 Consumer Fraud Bureau 500 South Second Street Springfield, IL 62706 Consumer Fraud Hotline: (800) 243-0618 Attn: Director of Regulatory Compliance 302 W Washington Street, Room E201 Indianapolis IN 46204 603 E. 12th Street 5th Floor Des Moines, IA 50319 http://www.illinoisattorneyge neral.gov/consumers/ http://www.illinoisattorneyge neral.gov/consumers/conscom p.pdf http://www.in.gov/cpe/files/sf 39280-complaint.pdf https://www.iowacollegeaid.g ov/content/forms-andapplications Kansas Kansas Board of Regents 1000 SW Jackson Street Suite 520 Topeka, KS 66612-1368 http://www.kansasregents.org/ academic_affairs/private_out_o f_state/complaint_process Kentucky Kentucky Council on 911 Leawood Drive Frankfort, KY 40601-3319 http://ag.ky.gov/family/consum erprotection/complaints/pages/ default.aspx Louisiana Louisiana Board of Regents P.O. Box 3677 Baton Rouge, LA 70821-3677 http://www.regents.la.gov/page /StudentComplaints Maine Maine Department of Complaint Investigator 23 State House Station http://www.maine.gov/doe/spe cialed/support/dispute/procedu
Augusta, ME 04333-0023 res/complaintinvestigation.html Maryland Maryland Higher Commission 839 Bestgate Road, Suite 400 Annapollis, MD 21401-3013 http://www.mhec.state.md.us/f AQs.asp Massachusetts Massachusetts Department of Higher One Ashburton Place, Room 1401 Boston, MA 02108-1696 http://www.mass.edu/forstude nts/complaints/complaintproc ess.asp Michigan Minnesota Mississippi Department of Labor and Economic Growth Minnesota Office of Higher Mississippi Institution of Higher Learning Office of Services, Proprietary School Unit Victor Office Center, 3rd Floor 201 North Washington Square Lansing, MI 48913 1450 Energy Park Drive, Suite 350 St. Paul, MN 55108-5227 3825 Ridgewood Road Jackson, MS 39211-6453 http://www.michigan.gov/lara /0,4601,7-154-10401-279166- -,00.html http://www.ohe.state.mn.us/m Pg.cfm?pageID=1078 http://www.mississippi.edu/m cca/ Missouri Montana Nebraska Nevada New Hampshire Missouri Department of Higher Montana University System Coordinating Commission for (Nebraska) Nevada Commission on New Hampshire Commission 3515 Amazonas Drive Jefferson City, MO 65109 2500 Broadway P.O. Box 203201 Helena, MT 59620-3201 140 North Eighth Street, Suite 300 P.O. Box 95005 Lincoln, NE 68509-5005 3663 East Sunset Road, Suite 202 Las Vegas, Nevada 89120 3 Barrell Court #300 Concord, NH 03301-8531 http://www.mus.edu/ http://www.doj.mt.gov/consum er/ https://ccpe.nebraska.gov/stud ent- complaint- form http://www.cpe.state.nv.us/cp E%20Complaint%20Info.htm http://education.nh.gov/highere d/research/sara- compliance.htm New Jersey New Jersey Commission on Higher PO Box 542 Trenton, NJ 08625 http://www.state.nj.us/highere ducation/oshecomplaintinstruc tions.shtml New Mexico New Mexico Higher Department 2048 Galisteo Santa Fe, NM 87505 http://www.hed.state.nm.us/in stitutions/complaints.aspx
New York North Carolina North Dakota New York Office of College and University Evaluation New York State Department UNC General Administration North Dakota Consumer Protection Division Office of Attorney General 5 North Mezzanine Albany, NY 12234 Post- Secondary Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration 910 Raleigh Road, Chapel Hill, NC 27515-2688 Telephone (919) 962-4558. Gateway Professional Center 1050 E Interstate Ave. Suite 200 Bismarck, ND 58503-5574 Ohio Ohio Board of Regents 30 East Broad Street, 36th floor Columbus, OH 43215-3414 Oklahoma Oklahoma State Regents for Higher 655 Research Parkway, Suite 200 Oklahoma City, OK 73104 http://www.highered.nysed.gov /ocue/spr/complaintforminf O.html https://www.ag.nd.gov/cpat/p DFFiles/SFN7418.pdf https://www.ohiohighered.org/ students/complaints http://www.okhighered.org/cur rent- college- students/complaints.shtml Oregon Pennsylvania Oregon Office of Degree Authorization Pennsylvania Department of 1500 Valley River Drive, Suite 100 Eugene, OR 97401 333 Market Street Harrisburg, PA 17126-0333 http://www.oregonstudentaid.g ov/oda.aspx http://www.education.pa.gov/p ostsecondary- Adult/College%20and%20Career %20/Pages/Students- Complaints.aspx#.VxAN_nrMm6 E Rhode Island South Carolina Rhode Island Board of Governors for Higher South Carolina Commission on Higher Shepard Building 80 Washington Street Providence, RI 02903 1333 Main Street, Suite 200 Columbia, SC 29201 http://www.ribghe.org/students.htm http://www.che.sc.gov/portals /0/CHE_Docs/academicaffairs /license/complaint_procedures _and_form.pdf
South Dakota Tennessee Texas South Dakota Board of Regents Tennessee Higher Commission Texas Higher Coordinating Board 306 E. Capitol Ave, Suite 200 Pierre, SD 57501-2545 404 James Robertson Parkway, Suite 1900 Nashville, TN 37243 1200 E. Anderson Lane Austin, Texas 78752 http://www.sdbor.edu/ http://www.thecb.state.tx.us/in dex.cfm?objectid=c9bd55d4- C5A3-4BC6-9A0DF17F467F4AE9 Utah Utah Division of Consumer Protection 160 East 300 South Salt Lake City, Utah 84111 http://consumerprotection.uta h.gov/complaints/index.html Vermont Virginia Vermont Department of State Board of Vermont Department of State Council of Higher for Virginia 120 State Street Montpelier, VT 05620-2501 101 N. 14TH St. James Monroe Building Richmond, VA 23219 http://www.education.vermon t.gov/new/html/mainboard.ht ml http://www.schev.edu/forms/s tudentcomplaintinformation. pdf Washington West Virginia Wisconsin Wyoming Washington Higher Coordinating Board West Virginia Higher Policy Commission Wisconsin al Approval Board Wyoming Department of 917 Lakeridge Way PO Box 43430 Olympia, WA 98504-3430 1018 Kanawha Blvd E., Ste 700 Charleston WV 25301-2800 Tel. 304-558-2101 30 W. Mifflin St., 9th Floor P.O. Box 8696 Madison, WI 53708-8696 Tel. 608-266-1996 2300 Capitol Avenue Hathaway Building, 2nd Floor Cheyenne, WY 82002-0050 Tel. 307-777-7690 http://www.wsac.wa.gov/prot ecting-education-consumers http://www.wvhepc.edu/ http://eab.state.wi.us/resource s/complaint.asp https://edu.wyoming.gov/dow nloads/schools/studentcomplaint-form.pdf Links updated 4-14-16