The Penny Pyramid Move three pennies to change the direction of the pyramid.
Which way is north?
Why? How would you feel if your supervisor was working against you? The person will be less likely to file a grievance or lawsuit after termination.
Also Avoiding the problem won t make it go away. Termination is easier if they had some warning You can turn someone around and have a positive impact on their career.
People don t do what they should do because They don t know how They don t want to
They Don t Know How: Learning, Training, Developing Giving Directions
They Don t Know How: Learning, Training, Developing Giving Directions
They Don t Know How: Learning, Training, Developing
They Don t Know How: Learning, Training, Developing Learning Styles
They Don t Want To: Motivation Manipulation get person to do something because YOU want them to do it. Motivation get person to do something because THEY want to do it.
They Don t Want To: Motivation Praise Progress
Communicate to Motivate Words that Don t Listen Why did you do that.. You shouldn t feel like Why didn t you follow up
Communicate to Motivate Words that Don t Listen Why did you do that.. Words that Listen Tell me about You shouldn t feel like So you feel Why didn t you follow up I see, first you called, then you
Communicate to Motivate Words to Lose YOU You were suppose to get this done yesterday. You made me so mad. Words to Use I, We I wish we had done this yesterday. I was upset about
Communicate to Motivate Words to Lose Should Would Could You should have turned this in earlier. You could have called to.. Words to Use Next time Next time, please turn this in earlier. Next time, let s set up an appointment
Communicate to Motivate Words to Lose Words to Use But I can see that you need help, but that s not You did a good job, but you didn t And I can see you need help and we can work on it together You did an good job and when you add a smile..
Communicate to Motivate Words to Lose Words to Use No, you can t No, I can t Sure, as soon as Yes, right after No, you can t take that day off No, I can t explain that to you now Sure, as soon as we complete this report Yes, right after I complete this..
When the WE begin to feel defensive. 1. Realize it 2. Self-talk yourself out of it. What this person is saying is not true they re having a bad day. What can I learn from this? I made a mistake that can be fixed. This person is not mad at me, just the situation.
When the OTHER person is defensive. 1. Realize it. 2. Give positive feedback to help the person slowly deactivate the wall. You are very important to our company. You have good reason to be angry, you did not deserve this treatment. You have been through a lot.
Sandwich Technique Begin with praise and honest appreciation. Give direction or suggestion for improvement. Remind them how much you value and believe in them. You ve learned this job so quickly and I ve heard positive comments from your co-workers. I need to remind you to smile and greet the students as soon as they enter the office. You are a wonderful addition to our office.
The BEST Personality Profile
No one has purely one personality style. Most people have a mix of personality styles.
Facilitator s note: I will be over-emphasizing the characteristics of each style to make a point. Please don t take offense.
Aggressive Daring Self Reliant Accepts Challenge Outspoken BOLD (Direct)
BOLD (Direct) Aggressive Daring Self Reliant Accepts Challenge Outspoken Risk taker Intimidates others Makes decisions too quickly Not always a good listener Not sensitive to the needs of others
BOLD (Direct) Aggressive Daring Self Reliant Accepts Challenge Outspoken Risk taker Intimidates others Makes decisions too quickly Not always a good listener Not sensitive to the needs of others Greatest Fear: Being taken advantage of
Expressive (Talkative) Affectionate Convincing Good with people Speaks well in front of groups Enthusiastic
Expressive (Talkative) Affectionate Convincing Good with people Speaks well in front of groups Enthusiastic Swayed by emotions Won t work well alone Overly optimistic Wastes time
Expressive (Talkative) Affectionate Convincing Good with people Speaks well in front of groups Enthusiastic Swayed by emotions Won t work well alone Overly optimistic Wastes time Greatest Fear: Loss of social approval
Sympathetic (Sincere) Accommodating Patient Loyal Possessive Good listener Even tempered
Sympathetic (Sincere) Accommodating Patient Loyal Possessive Good listener Even tempered Easy Mark Dislikes change Not always creative Procrastinates
Sympathetic (Sincere) Accommodating Patient Loyal Possessive Good listener Even tempered Easy Mark Dislikes change Not always creative Procrastinates Greatest Fear: Loss of Security
Technical (Organized) Accurate Cautious Consistent Rules oriented Systematic
Technical (Organized) Accurate Cautious Consistent Rules Oriented Systematic Too picky Expects perfection Doesn t like conflict Too self critical
Technical (Organized) Accurate Cautious Consistent Rules Oriented Systematic Too picky Expects perfection Doesn t like conflict Too self critical Greatest Fear: Criticism of his/her work
What is Your Primary Style? Bold Expressive Sympathetic Technical
Guess Their Style
Why Use Personality Profiles? To understand that people have personality styles that are different from ours. And that s a good thing.
Using the BEST Profile to Increase Harmony & Productivity Identify the behavior styles of others Modify our behavior to work with others.
When Working With Bolds Take notes Respond with a softer voice Bring solutions, not problems Get to the point quickly Give him/her some authority Accept impulsiveness and strong opinions Don t take ANYTHING personally!!!
When Working With Expressives Smile more Show emotion Speak his or her name Meet at his/her desk or office Have stand up meetings Encourage them to motivate others
When Working With Sympathetics Give advance notice of changes and time to adjust to a new procedure Ask for their ideas Respect time schedules, work routines Show extra appreciation
When Working With Technicals Give many facts (who, what, where, when, how) Be cautious of teasing Reassure frequently Let him/her check the work Use rules, regulations and standard operating procedures
Understand Your Own Style Know your own style. Make adjustments to increase your success.
If You Are Bold: Be sensitive to the needs of people Do more long-range planning Relax around others Use softer communications
If You Are Expressive: Concentrate on details Work with specific objectives in mind Consider time management skills
If You Are Sympathetic: Work toward meeting deadlines Do it now watch procrastination Learn to adjust quickly to unexpected changes Be more assertive when necessary
If You Are Technical: Develop a tolerance for confusion and conflict Develop self-confidence Make quicker decisions
Working With Different Personalities Bring out the BEST in people (even at their worst).