ATEM Aotearoa Conference 2017

ATEM Aotearoa Conference 2017 Advancing Excellence in Tertiary Education Management 3-4 July 2017 University of Otago Wellington

CONTENTS Welcome... 1 About ATEM... 2 Programme and Events... 4 Keynote speakers... 6 Presentations & Workshops - Paper Abstracts & Presenter Biographies... 10 Map of venue... 25

WELCOME Tēnā koutou katoa On behalf of the ATEM Aotearoa Regional committee, I am honoured and delighted to welcome you to the 2017 ATEM Aotearoa Conference on Advancing Excellence in Tertiary Education Management in the beautiful city of Wellington. Our program is rich and varied with seven keynote speakers, seven presentations, six workshops and one motivational speaker. We will also provide plenty of opportunities for informal networking and a very exciting conference dinner and social programme. As conference chair, I must acknowledge that the success of the conference depends ultimately on the many people who have worked with us in planning and organising the conference. In particular, I want to thank the conference organising committee and the wider ATEM Aotearoa Regional Committee for their wise advice and great suggestions regarding the conference programme and social activities, their thorough and timely review of the abstracts submitted and generally keeping the ball rolling while being extremely busy in their respective positions! A special thanks needs to go to our Executive Officer Audrey Santana who despite being new to her role worked tirelessly to ensure that all aspects of the conference were being adequately organised. I also want to thank our gold sponsor explorance, our silver sponsors AKO Aotearoa and the University of Otago Division of Health Sciences, and all other sponsors who have helped us to keep the cost of the conference down for all participants. I am looking forward to two days of passionate discussion, engaging presentations, and challenging keynotes. At the time of writing this welcome we are fortunate to have already reached a record number of registrations. Ultimately this is what will make this event so worthwhile, the people you will meet, and the connections you will make. I invite you to embrace this great opportunity to connect with your colleagues from across the New Zealand tertiary education sector. I am certainly impatient to get to meet everyone in windy Wellington! Nāku noa, nā Romain J.R. Mirosa University of Otago Chair of ATEM Aotearoa Regional Committee ATEM Regional Conference 2017 1

ABOUT ATEM CONNECTING YOUR CAREER WITH PEOPLE AND PRACTICE The Association for Tertiary Education Management Inc (ATEM Inc) is the pre-eminent professional body in Australasia for tertiary education administrators and managers. ATEM was established in 1976 to provide education and training for members, and to raise the profile of tertiary education administration and management as a professional undertaking. ATEM is the association of first choice for tertiary education managers, recognised for the quality of its programmes and resources that support and connect people across the sectors. Advancing the professionalism of tertiary education management ATEM connects, supports and challenges individuals and institutions to recognise and advance the professionalism of tertiary education management in Australia and New Zealand. HOW WE DO IT ATEM connects people across institutions and disciplines, supports them to develop their management skills and knowledge, and challenges the sector to recognise the professional nature of tertiary education management. We do this by:.growing careers: of professional administrators and managers to enable them to have rewarding careers and contribute beyond their jobs to the broader sector..building professionalism: for the sector through relevant education and training and recognising outstanding achievements in the sector..hot topics: providing opportunities to explore and discuss the implications of today s government policy and other changes in the sector..connecting people and groups: across the sector to promote sharing of programmes, knowledge and practice..understanding the sector: providing programmes and resources for individuals and groups to better understand the tertiary education sector. 2 ATEM Regional Conference 2017

OUR VALUES Integrity: to underpin everything we do Openness: to characterise our operations and communications Life Long Learning: to build knowledge and adaptability Innovative Thinking: to be agile and ready for change Collaboration: to strengthen ATEM and our partners OUR STAKEHOLDERS Our key stakeholders are our members, tertiary education institutions, and the sector. We provide a range of professional education and training programmes, career development and other resources and services that are available to anyone with an interest in tertiary education management. We work collaboratively across the sector, with governments, other professional associations and with institutions in pursuit of our aims. ATEM s remit crosses functional, specialist and professional boundaries and, as the only professional association dedicated to the tertiary education management sectors in Australia and New Zealand, we are in a unique position to connect individuals and groups who might not otherwise interact with each other, and to bring together like minds to strengthen the sector. ATEM membership brings with it an additional set of benefits and expectations, and requires a commitment by individuals to further develop their knowledge, skills and careers in tertiary education management in a structured and focused way. Our members are professionals, and we support them to challenge themselves to develop their professionalism, both in their approach to their work, and in their conduct in the workplace. Our expectations of our members are high, and we regard them as current and future leaders in tertiary education management. ATEM Regional Conference 2017 3

DAY ONE: MONDAY 3 JULY 2017 PROGRAMME 8.30-9.30am Registration 9.30-9.40am Mihi Whakatau 9.40-9.45am Welcome and housekeeping Romain Mirosa, Chair ATEM Aotearoa 9.45-10.15am Opening Speaker - Prof Peter Crampton, Pro-Vice-Chancellor Division of Health Sciences & Dean Otago Medical School, University of Otago Staying Motivated in Times of Change and Uncertainty 10.15-10.45am Morning Tea 10.45-11.30am Session A Session A1 Room C07 Student Advising & Learning Objectives Champa De, Auckland University of Technology Session A2 Room C02/C05 Ka Whanake! - A Collective Approach to Wicked Challenges Jill Borland, Sport Canterbury Session A3 Room D31 The Matrix: Where the Borderless Professionals Are Sheryl Morgan, Wintec 11.45am - 12.15pm Keynote Speaker - Jonathan Gee, National President, New Zealand Union of Students' Associations The Importance of Students and Professional Staff Interactions and Co-creating the Student Experience 12.15-1pm Lunch 1-2.30pm Session B Session B1 Room C07 WORKSHOP: Critiquing the Academic Quality Assurance System for New Zealand Universities Emeritus Professor Sheelagh Matear & Heather Kirkwood Academic Quality Agency for New Zealand Universities & Universities New Zealand Session B2 Room C02/C05 WORKSHOP: Discover, Dream, Design and Deliver (Your Destiny)! Appreciative Advising and the Student Experience Dr Kristina McGuiness- King & Paul Edwards Victoria University of Wellington Session B3a Room D31 (40mins) What does your professional identity mean to you and is it recognised? Nonie Kirker Auckland University of Technology Session B3b Room D31 (40mins) University of Otago Fofoa Accommodation Project For Pacific Students: Being Innovative With Cultural Ways. Tofilau Nina Kirifi-Alai, University of Otago 2.30-3pm Afternoon Tea 3-3.20pm 3.20-4.00pm 6-10.30pm Keynote speaker Honorable Louise Upston, Associate Minister for Tertiary Education, Skills and Employment - National Party The State of Tertiary Education Chocolate Tasting with Gabe Davidson, Chocolate Entrepreneur - The Wellington Chocolate Factory & Close of Day One Wine Tasting, Dinner & Live Entertainment (Ratbags) Foxglove Restaurant, 33 Queens Wharf/57 Customhouse Quay, Wellington 4 ATEM Regional Conference 2017

DAY TWO TUESDAY 4 JULY 2017 TO HELP FIND YOUR ROOM, SEE INSIDE BACK COVER FOR FLOOR PLAN 8.30-9am Registration 9-9.15am 9.15-9.45am 9.45-10.15am Session C 10.15-10.45am 10.45-11.15am 11.15-11.30am 11.30am - 12pm 12-1pm Lunch 1-1.30pm 1.35-2.20pm Session D Welcome and ATEM Presentation: Romain Mirosa, Chair ATEM Aotearoa / Paul Abela, Executive Director / Terry Fulljames, Assistant Secretary Opening Speaker - Michelle Jordan-Tong, AVC, Students and Information, University of Waikato & Vice-President ATEM A Culture of Inclusion for Tertiary Education New Zealand Session C Pecha Kucha - Nordmeyer Lecture Theatre (10 min presentations) C1 - Getting Over the Rainbow Stuart Terry, Otago Polytechnic Morning Tea C2 - Conceptual Framework for Measuring the Impact of Class Size on Academic Achievement in New Zealand s Higher Institutions Dr Olayemi Abdullateef Aliyu, Toi Ohomai Institute of Technology C3 - Quality Reviews Who Needs a Tardis Anyway? Chriss Hamilton, University of Otago Keynote Speaker - Dr Grant Klinkum, Deputy Chief Executive, Quality Assurance, NZQA Assuring Quality for Better Student Outcomes Short Interval Keynote Speaker - Dr Stanley Frielick, Director AKO Aotearoa Professional Learning Networks for Learner Success Keynote Speaker - Chris Hipkins, MP for Rimutaka, Labour Education Spokesperson The Future of Tertiary Education in New Zealand Session D1 - Room D31 WORKSHOP: Mastering the Matrix: Development for Borderless Professionals Sheryl Morgan, Wintec Session D2 Room C02/C05 WORKSHOP: Conflict Resolution Aubrey Medwid, Wintec Session D3 Room C06 WORKSHOP: An Introduction to the Academic Quality Assurance System for New Zealand Universities Emeritus Professor Sheelagh Matear & Heather Kirkwood Academic Quality Agency for New Zealand Universities & Universities New Zealand 2.30-3.15pm Motivational Speaker - Lisa Tamati, Motivational Speaker, Author, Endurance Athlete 3.15-3.30pm Close of Conference: Romain Mirosa, Chair ATEM Aotearoa ATEM Regional Conference 2017 5

KEYNOTE SPEAKERS PROFESSOR PETER CRAMPTON Pro-Vice-Chancellor of the Division of Health Sciences and Dean of the Otago Medical School - University of Otago Professor Peter Crampton is Pro-Vice-Chancellor of the Division of Health Sciences and Dean of the Otago Medical School at the University of Otago. Peter started his professional life as a GP at the Porirua Union and Community Health Service, and later specialised in public health medicine. His research is focused on social indicators and social epidemiology, health care policy, and health care organisation and funding. He has served on numerous government advisory panels in a variety of policy areas related to public health, health services, and health workforce, and has taught undergraduate and postgraduate courses related to public health, health systems and health services management. When not at work he is kept busy with his family, riding his mountain bike, climbing mountains, playing music and chopping firewood. JONATHAN GEE National President - New Zealand Union of Students Associations Jonathan is the National President of the New Zealand Union of Students Associations (NZUSA). He also sits on the boards of the Academic Quality Agency (AQA) and Student Job Search (SJS). Prior to being at NZUSA, Jonathan served as President of the Victoria University of Wellington Students Association (VUWSA), whilst concurrently sitting on his University s Council. During his time as a student representative, he has been instrumental about building stronger student voice into tertiary management and strategy. He holds a Bachelor of Arts majoring in Public Policy and Political Science. 6 ATEM Regional Conference 2017

HONOURABLE LOUISE UPSTON Minister of Corrections / Associate Minister of Education / Associate Minister for Primary Industries / Associate Minister for Tertiary Education, Skills and Employment / MP for Taupō - National Party Louise Upston is the Member of Parliament for Taupō, a seat she has held since the General Election of 2008. In October 2014 Louise was appointed Minister of Land Information and Minister for Women; and was given responsibilities as Associate Minister of Local Government; and Associate Minister for Tertiary Education, Skills and Employment. She is also a Member of Parliament s Justice and Electoral Committee. Prior to being appointed a Minister, Louise was Government Chief Whip for two years and was Junior Whip for one year. She has also served on the Parliamentary Service Commission and has been a member of the Government Administration, Education and Science, Local Government and Environment, and Maori Affairs select committees. Before entering Parliament in 2008 Louise was self-employed as a project management consultant. She also held directorships in a number of trusts and companies involved in property, tourism, project management, and consulting. Louise holds an MBA from Waikato University. Louise currently lives in Karapiro, south of Cambridge, with her three children. She enjoys participating in sporting events and has competed in the Round the Lake Relay, the Lake Taupō Cycle Challenge, and the 63.3 km challenge - three Taupō-based half marathons in three months. She is also co-captain of the Parliamentary netball team. MICHELLE JORDAN-TONG AVC, Students and Information, University of Waikato & Vice-President ATEM Michelle Jordan-Tong is the Assistant Vice-Chancellor Student and Information Services at the University of Waikato, New Zealand. She leads university-wide service integration and business solutions related to student experience, information, systems and technology. Michelle has worked in a variety of roles within the faculties and central services during her 26 years at the University of Waikato. Prior to this Michelle worked in the public service sector and in banking. Michelle holds a Bachelor of Arts in Māori and History from the University of Waikato and a Master of Public Management from Victoria University of Wellington. Michelle is a member of the New Zealand Women in Leadership Steering Group and is Vice-President Aotearoa for the Association for Tertiary Education Management (ATEM) Council. ATEM Regional Conference 2017 7

KEYNOTE SPEAKERS DR GRANT KLINKUM Deputy Chief Executive - Quality Assurance - New Zealand Qualifications Authority (NZQA) Dr Grant Klinkum is Deputy Chief Executive, Quality Assurance, at the New Zealand Qualifications Authority (NZQA). NZQA is responsible for quality assuring approximately 525 non-university providers through its approvals, monitoring, moderation, External Evaluation and Review, and risk functions. NZQA administers the New Zealand Qualifications framework. Grant has the unique standpoint of someone who has worked in senior positions in private and public tertiary education providers and in TEC and NZQA. DR STANLEY FRIELICK Director - AKO Aotearoa Dr Stanley Frielick is Director of Ako Aotearoa (NZ Centre for Tertiary Teaching Excellence). Prior to taking up this role in late 2016 he worked at the Auckland University of Technology (AUT) for nine years in leadership roles related to teaching and learning. Previous experience in NZ includes Director of e-learning at NorthTec and lecturing at the University of Auckland. He is passionate about learning in all its diverse forms, and developing ways of enhancing the student experience in rapidly changing educational landscape. LinkedIn: linkedin.com/in/stanley-frielick-2a18684 Twitter: @sfrielick The mission of Ako Aotearoa is to ensure the best possible outcomes for all students in NZ tertiary institutions. They support this aim by working with teachers and institutions to improve learning and teaching practices, through project co-funding, a wide range of professional learning and development workshops, and focusing on the importance of the student voice in tertiary curriculum, policy and governance processes. 8 ATEM Regional Conference 2017

CHRIS HIPKINS MP for Rimutaka / Labour Party s spokesperson for Education Chris Hipkins is the MP for Rimutaka. He is currently ranked number 6 in the Labour Shadow Cabinet and is the Shadow Leader of the House and the Labour Party s spokesperson for Education. Chris passionately believes that every New Zealander deserves the opportunity to reach their full potential in life. He is a staunch advocate for and defender of our public education system. LISA TAMATI Motivational Speaker, Author, Endurance Athlete, Business Owner Lisa Tamati is the owner/director of five companies in areas such as film production, PR management, manufacturing jeweller, events management and health and fitness coaching through an online platform Running Hot Coaching Ltd. She understands all too well the intricacies and challenges of business. Lisa is also a professional Adventure Athlete with The North Face who has competed in the worlds toughest endurance events all around the planet over the last 25 years and is the author of two international bestselling books Running Hot and Running to Extremes. She is also a motivational speaker and a fitness and mindset coach. She is a sought-after speaker on the corporate speaking circuit internationally and at home in New Zealand and covers topics such as: Goal Setting, Leadership, Change Management, Health & Safety and Risk Management. ATEM Regional Conference 2017 9

PRESENTATIONS & WORKSHOPS - PAPER ABSTRACTS & PRESENTER BIOGRAPHIES Session:.A1 Presentation - Monday 3rd July, 10.45-11.45am STUDENT ADVISING & LEARNING OBJECTIVES Presenter:.Champa De - Undergraduate Programmes Coordinator, School of Sport and Recreation - Auckland University of Technology BIO Champa De is Undergraduate Programmes Coordinator in the School of Sport and Recreation at Auckland University of Technology and has graduated from the University of Utah with a M.Ed. in Higher Education Administration with an emphasis on Student Services. She holds a bachelor's degree in Economics from the University of Utah. ABSTRACT Student advising by professional staff is an integral part of student services in universities. Subjectspecific and general academic advising within a school or faculty is an essential student service. However, there is little recognition of advising as a learning-centred activity and the articulation and discussion of learning objectives or outcomes (LO) during advising is rare. This School, with 1000 undergraduate students, since 2013 has employed professional staff as academic advisors; students are invited to one-on-one meetings with advisors to discuss majors, pathways, enrolment, etc. with an emphasis on learning of information and skills or competencies. In 2017 the degree curriculum has undergone extensive changes and a set of eight graduate capabilities were identified; the development of graduate capabilities through effective curriculum will be the focus of the eight core papers in Year 1. With this refreshed curriculum in mind the academic advisors will also utilise well-articulated student LO with a focus on developing some of these graduate capabilities, such as, effective communicators. In this presentation the construction and use of LO in academic advising and the assessment of progress towards these objectives will be outlined. The presenter will discuss how LO driven academic advising within this School is advancing excellence in advising. 10 ATEM Regional Conference 2017

Session: A2 Workshop - Monday 3rd July, 10.45-11.45am WORKSHOP: KA WHANAKE! - A COLLECTIVE APPROACH TO WICKED CHALLENGES Presenter: Jill Borland, Manager - Healthy Families Christchurch at Sport Canterbury BIO Jill Borland is a change agent an innovator, connector, entrepreneur, community activator and opportunist whose career path has taken her from professional high performance sport coaching to teaching and tertiary education management, developing business enterprises and helping others develop theirs, to developing and recovering communities and their economies. More recently Jill stepped sideways from General Manager - Sport Canterbury to lead the way for the Healthy Families NZ social change movement in Christchurch to activate new solutions for complex community challenges. ABSTRACT Imagine if.. NZ s youth suicide rate wasn t highest and child poverty rates not amongst the worst. NZ wasn t rated OECD s third most obese nation and physical activity participation wasn t dropping Our world is changing faster than we could ever have imagined demographics, environment, climate, technology, preferences, habits. It s a case of change or A June 2017 TVNZ poll showed 87% of New Zealanders want Plan B a new way of operating to deal our wickedly complex collective issues. What if our communities already had the solutions to creating change so we could ALL live in a proactive, sustainable, healthy and prosperous country? Imagine solutions being co-designed with, led by and nurtured within education settings - via leadership, policy, workplace culture, curriculum, student experience. What if strategies, systems, polices and practice were people-centred with wellbeing at the centre of decision-making and leveraging community strengths and assets to connect the system differently for better results for everyone? Healthy Families NZ is a large-scale social change movement connecting action takers in united effort to make positive wellbeing choices easier for New Zealanders. Ka Whanake is a wero (call to action) to all leaders to activate their sphere of influence to create NZ s Plan B. ATEM Regional Conference 2017 11

Session: A3 Presentation - Monday 3rd July, 10.45-11.45am THE MATRIX: WHERE THE BORDERLESS PROFESSIONALS ARE Presenter: Sheryl Morgan - Project Development Manager - Wintec BIO Sheryl works in the Chief Executive s office at Wintec. As the Project Development Manager, her role is best described as a transition manager. She has been seconded to manage, at one time or other, everything from Head of the Business School, human resources, business development, library, learning support, and, most recently, the International Centre. She has qualifications in information management, business management and project management, and has international project management accreditation. ABSTRACT As tertiary education management professionals, we have the most exciting opportunity we have ever had to transform the way we work and how we are perceived in our organisations. Borderless Professionals (Veles, 2016) and Distributed Leadership (Jones, 2017) are a powerful combination, capable of enabling major organisational and professional change. Do we recognise ourselves in the description of a highly skilled staff of borderless professionals, who work across the organisation in a third space, a matrix that is neither academic nor administrative? Do we recognise where we work as a shared collaborative place, where staff with diverse and valuable skills work as equal professional partners on complex and multi-faceted projects? Do we also enable pathways for the opportunities that Distributed Leadership opens for engaging and developing a diverse range of leaders? Are we contributing to leadership capacity building at institutional and individual levels? (Jones). How capable is your organisation in identifying and developing borderless professionals like us? Research in-house suggests Faculty administrative staff job structures have not been assisting career movement, and staff need effective ways of acquiring the skills, like project management, required for work in the matrix. 12 ATEM Regional Conference 2017

Session: B1 Workshop - Monday 3rd July, 1-2.30pm CRITIQUING THE ACADEMIC QUALITY ASSURANCE SYSTEM FOR NEW ZEALAND UNIVERSITIES Presenters: Emeritus Professor Sheelagh Matear & Heather Kirkwood Academic Quality Agency for New Zealand Universities & Universities New Zealand BIO Heather Kirkwood is the Programme Director (Evidence and Evaluation) for Universities New Zealand Te Pōkai Tara. She was previously the Deputy Director (Finance and Communications) for the Academic Quality Agency for New Zealand Universities. Heather has worked in the university sector for nearly two decades, including many years as a policy analyst and project manager for the University of Auckland and a stint in the UK to the position of Secretary-General of Universitas21. BIO Emeritus Professor Sheelagh Matear is the Executive Director of the Academic Quality Agency for New Zealand Universities. Before taking up her current role, Sheelagh was an academic auditor and has undertaken academic audits in New Zealand and for universities in the Pacific. Sheelagh has over ten years of senior management, including as a Deputy Vice-Chancellor, and governance experience in universities and other education providers and was formerly a business school academic. She has also worked in the UK and The USA in quality management and university-industry interfaces. Her current interests include the development and deployment of quality assurance systems, developing evidence to demonstrate gains, supporting and sustaining an effective student voice and the role of quality assurance in bringing about system level improvements both domestically and internationally. She would welcome discussion with others interested in and working in these areas. ABSTRACT New Zealand universities teach and conduct research within multiple quality systems and dynamic national and international requirements. However, the quality systems for New Zealand universities are poorly understood outside of the university sector, and, arguably, unevenly understood within universities. Some of the differences in understanding may be attributed to different views on the roles of universities and, consequently, different understandings of the role of quality systems. This workshop develops on overarching framework for teaching and learning quality systems for New Zealand universities. The workshop will examine how the components of the overall quality system interact, where they conflict and where they are mutually reinforcing. It will consider how the system might be better configured and challenges that exist in achieving this. Articulating an overarching framework of the quality system for teaching and learning will allow the strengths and weaknesses of the system to be critiqued and insights from multiple perspectives to be examined. Professional staff in universities provide a valuable perspective as they are often tasked with generating material required by different parts of the quality system and they interact with academic, management and leadership roles in universities to accomplish this. ATEM Regional Conference 2017 13

Session: B2 Workshop - Monday 3rd July, 1-2.30pm DISCOVER, DREAM, DESIGN AND DELIVER (YOUR DESTINY)! APPRECIATIVE ADVISING AND THE STUDENT EXPERIENCE Presenters: Dr Kristina McGuiness-King - Manager, Student & Academic Services & Paul Edwards (Te Whakatōhea, Ngāti Porou, Ngāi Tūhoe) - Student Adviser, Student & Academic Services, Faculty of Humanities and Social Sciences - Victoria University of Wellington BIO Kristina is the Manager, Student & Academic Services in the Faculty of Humanities and Social Sciences and an ATEM Corporate Member. With a background in Intercultural German Studies, Public Relations and tertiary education management, she is a staunch proponent of holistic advising in order to transform the student experience. In order to do this, she has developed and implemented (and continually enhanced) a comprehensive calendar of events and initiatives aimed at engaging key groups of students within the Faculty during the past 12 years. Kristina s role entails providing strategic direction and quality leadership in the management of all aspects of the Faculty Student and Academic Services Office (SASO), including the student services section, academic administration, recruitment activities and student support/engagement initiatives. Being proactive in predicting and addressing student and staff needs, while at the same time preparing the SASO team for future (often externally initiated) changes and/or critical incidents is one of her key aims. Outside of her work at Victoria, she is currently the President of the Goethe Society Wellington, and in her spare time organises the New Zealand/German Student Exchange programme. Kristina previously worked as the Academic Programmes & Planning Manager for the Faculty of Arts and Social Sciences at the University of Waikato. She has also taught English language and research skills to Japanese students at the Language Institute at Waikato, worked in public relations at Holsten Brauerei Corporation in Hamburg, Germany, and as a translator for private companies in New Zealand. BIO Paul is a Student Adviser, Student & Academic Services in the Faculty of Humanities and Social Sciences, and a Victoria graduate majoring in Psychology, Education and Māori Studies. He hails from Ōpōtiki-maitawhiti, the gateway metropolis to the East Coast of the North Island. Paul is responsible for the equity and engagement portfolio, leading the Appreciative Advising approach implementation and facilitating an array of diversity-related events 14 ATEM Regional Conference 2017

ABSTRACT Academic advising is a key factor in enhancing student retention and success strategies, addressing the desire for transition, integration and connectedness. Studies have underlined the link between student s perceptions of high quality academic advising and retention, particularly in their first year. Proponents argue that effective advising helps to inhibit attrition by facilitating social and academic integration (Tinto 1993. In 2016 we piloted an Appreciate Advising (AA) approach with a sample of first-year students. AA is a framework for collaborative inquiry adapted from organisational development theory (Cooperrider, 1986; Bloom, Hutson & He, 2008) involving a four-step model: discover, dream, design and destiny/ delivery. For the wider implementation in 2017 we developed culturally-relevant workshops fir Mãori and Pasifika students. Through student-centred discussion Student Advisers encouraged self-reflection of personal goals and strengths, understanding of relevant pathways and the university system, planning for success, and awareness of support services and enhancement opportunities to achieve that success. Our presentation reflects the journey to date ad invites participants to explore the possibilities for incorporating AA into their own service delivery. This holistic approach would appear to be an effective preventative and potentially transformational method of advising, as compared with the transactional or ambulance at the bottom of the cliff approach. Session: B3a Presentation - Monday 3rd July, 1-1.45pm WHAT DOES YOUR PROFESSIONAL IDENTITY MEAN TO YOU AND IS IT RECOGNISED? Presenter: Nonie Kirker - School Manager, School of Interprofessional Health Studies Auckland University of Technology BIO Nonie is currently School Manager of the School of Interprofessional Health Studies at the AUT University in Auckland. Nonie has worked in various roles in the administration field in tertiary institutions for around 30 years. Nonie completed her Masters of Business degree in 2012 with a thesis on Older Women workers. At present Nonie is a Doctoral Candidate in the Faculty of Business and Law at AUT University and is undertaking a thesis research project exploring the identity of non-academic women managers in New Zealand universities. ABSTRACT Over the last thirty years universities in the western world have become much more complex organisations resembling private corporations with business-like practices. There is a greater focus on efficiency and value for money (Shore & Taitz, 2011) as courses are viewed in terms of productivity and competitiveness, and the student is identified as a customer (Lewis, 2014). The changing dynamics in the university environment have had a significant effect on staff identity as previously there were clear boundaries between administration and academia. More recently boundaries have become blurred and identities less easily defined (Whitchurch, 2006). ATEM Regional Conference 2017 15

These changes have resulted in role ambiguity for both academic and non-academic staff and consequently had a significant effect on professional identity (Whitchurch, 2007). This presentation gives an overview of a study being undertaken to provide an insight into the identity of non-academic women working in management roles in academic departments and how they experience their role and perceive their identity in the New Zealand university environment. The purpose of this presentation is to evoke some thoughts about your own professional identity and how important recognition of this identity is to you. There will be time for discussion at the end of the presentation. REFERENCES Lewis, K. (2014). Constructions of professional identity in a dynamic higher education sector. Perspectives: Policy and Practice in Higher Education, 18(2), 43-50. doi: 10.1080/13603108.2014.914107 Shore, C., & Taitz, M. (2012). Who owns the university? Institutional autonomy and academic freedom in an age of knowledge capitalism. Globalisation, Societies and Education, 10(2), 201-219. doi:10.1080/14767724.2012.677707 Whitchurch, C. (2006). Who do they think they are? The changing identities of professional administrators and managers in UK higher education. Journal of Education Policy and Management, 28(2), 159-171. doi: 10.1080/13600800600751002 Whitchurch, C. (2007). The changing roles and identities of professional managers in UK higher education. Perspectives: Policy and Practice in Higher Education, 11(2), 53-60. doi: 10.1080/13603100701259022 16 ATEM Regional Conference 2017

Session:.B3b Presentation - Monday 3rd July, 1.45-2.30pm UNIVERSITY OF OTAGO FOFOA ACCOMMODATION PROJECT FOR PACIFIC STUDENTS: BEING INNOVATIVE WITH CULTURAL WAYS. Presenter: Tofilau Nina Kirifi-Alai - Manager, Pacific Islands Centre - University of Otago BIO Tofilau Nina Kirifi-Alai is the Manager of the University of Otago Pacific Islands Centre since 2002. She is Samoan, and holds the high chief title of Tofilau. She graduated from the University of Auckland with a BA (Women s Studies) and an LLB. She is also a budding poet. ABSTRACT Fofoa in Polynesian languages means to nurture or to incubate and, in our Otago situation, the Fofoa project has been established with the number one aim of successfully transitioning Pacific students from living at home to living independently on campus, and also from the schooling system to the tertiary system. Pacific students come from structured lifestyles at home and the Fofoa looks at orientating them to the new phases in their lives with the intention of setting them up to be successful independent university students for the rest of their academic journeys. The Fofoa project was established in 2014 and is offered to 10 first year students where the award pays for half of the annual rent of a university flat for each student. An Important feature is the wraparound support that is provided throughout the whole year for these students by the Pacific Islands Centre and other support services on campus. Whilst similar support is available to all students enrolled at Otago, the Fofoa project has shown that having a targeted approach with students and their parents/families throughout the whole year significantly contributes to their success. The results of the past three years will show a successful project in action with the university signalling a long term investment due to its success. ATEM Regional Conference 2017 17

Session: C1 Pecha Kucha - Tuesday 4th July, 9.45-9.55am GETTING OVER THE RAINBOW Presenter:.Stuart Terry, Organisational Researcher - Otago Polytechnic BIO Stuart Terry has been the Organisational Researcher at Otago Polytechnic, New Zealand since July 2007. Prior to this he worked as an evaluator with the Tertiary Education Commission. He currently leads a team of 3 in the Organisational Research Office at Otago Polytechnic which has overall responsibility for gathering analysing and reporting of feedback from current students, graduates and staff. Over recent years Stuart has developed online systems to enable both students and teaching staff to better engage in meaningful feedback and evaluation processes. In addition all staff are supported to participate in reflective evaluative practices which are developmentally focused. These include annual staff engagement surveys and individual 360 feedback on managers, senior leaders and teams for both Otago Polytechnic and a number of other organisations. Stuart also takes a lead in managing the institution s internal evaluation process by helping academic staff and service teams to use a range of data sources to evaluate programme and service effectiveness. Stuart has been a member of AAIR since 2014 and prior to this was a member of the Australasian Higher Education Forum (AHEEF) for a number of years. He is also an Institutional Coordinator for the Association of Tertiary Education Management and a member and the Aotearoa New Zealand Evaluation Association. He has presented conference papers at AAIR in 2014 and 2015, AHEEF in 2011, 2012 and 2013 and ATEM in 2010 and 2016. He has also supported and co-authored a number of reports and journal articles in the area of student evaluation. Stuart holds a Bachelor of Commerce (Management and Marketing) and Postgraduate Diploma in Commerce from the University of Otago. ABSTRACT The business case for diversity and inclusion in terms of gender, ethnicity and sexual orientation is now well-established and understood within progressive work places. Creating an environment where people are able to bring their whole selves to work is a key factor in being able to attract and retain the best people. A truly diverse and inclusive environment is directly linked to enhanced performance and strengthened reputation. It is not only members of the Rainbow Community who are interested in diversity and inclusion. Evidence shows that more and more people consider an organisations approach when considering applying for positions. In 2016 Otago Polytechnic became the first Polytechnic and second tertiary education institution to be awarded the Rainbow Tick. The Rainbow Tick is an accreditation designed to demonstrate LGBTI inclusive practices and service delivery in the workplace. The visibility of having the tick gives both our current and future employees confidence that, across all levels of the organisation, it has created an environment where everyone can thrive. This presentation offers insights into how the Otago Polytechnic inclusive practices demonstrate leadership, confirms the institution as a great place to work and is making a positive difference to the communities it operates in. 18 ATEM Regional Conference 2017

Session: C2 Pecha Kucha - Tuesday 4th July, 9.55-10.05am CONCEPTUAL FRAMEWORK FOR MEASURING THE IMPACT OF CLASS SIZE ON ACADEMIC ACHIEVEMENT IN NEW ZEALAND S HIGHER INSTITUTIONS Presenter:.Dr Olayemi Abdullateef Aliyu - Programme Area Lead for Postgraduate Management at the Faculty of Business, IT & Creative Arts - Toi Ohomai Institute of Technology BIO Dr Olayemi Abdullateef Aliyu is the Programme Area Lead for Postgraduate Management at the Faculty of Business, IT & Creative Art in Toi Ohomai Institute of Technology, New Zealand. Prior to joining Toi Ohomai, he was a senior lecturer at Swinburne University of Technology Sarawak campus and University Utara Malaysia. Dr Aliyu s expertise is in marketing, he holds a PhD in Marketing and he is a Member of the British Academy of Management and Australian & New Zealand Academy of Management. ABSTRACT The aim of the research is to identify how class sizes impact upon a student s academic achievement within New Zealand s universities and polytechnics. A conceptual framework has been developed by adapting the work of Fenollar (2007) and Finn & Pannozo (2003) to test the mediating effects of a student s effort and a teacher s interpersonal style. The above researchers both conclude that an increased number of students per class decreases the level of a student s academic performance. However TEU (2013) shows that New Zealand university class sizes have grown from 16.2 people per staff member in 2000 to 19.5 people per staff member in 2013. This is due to the increase in demand for tertiary education both globally and locally along with a decline in government funding which translates into the need for larger class numbers (McDonald, 2013). On completion of this research, the researcher hopes to identify whether large university classes significantly affect a student s academic success and whether a student s individual effort or a teacher s interpersonal style can positively mediate these hypothesized relationships. Findings from this research will recommend alternative solutions to issues/challenges of large classes in New Zealand higher institutions. ATEM Regional Conference 2017 19

Session: C3 Pecha Kucha - Tuesday 4th July, 10.05-10.15am QUALITY REVIEWS WHO NEEDS A TARDIS ANYWAY? Presenter:.Chriss Hamilton - Review Administrator, Quality Advancement Unit - University of Otago BIO Chriss Hamilton is the Review Administrator for the Quality Advancement Unit at the University of Otago. Her work life has mostly required the management of people, projects and risks, whilst also ensuring processes, policies and practice are compliant, yet flexible enough to meet constantly changing demands and future challenges. Her previous roles include Community Development and Funding Advisor with Internal Affairs; Manager Academic Records and Student Services with the Dunedin College of Education; Manager of Work & Income Alexandra and Queenstown Offices, etc. It was the development and training she received, during over 25 years of working in the Public Service sector that has had the most impact on her working life. At the core of it all has been a motivation and conscious effort to always seek improvement not simply just for her own benefit, but for that of the community she serves and lives within. Her current role as a Review Administrator requires that same community minded spirit which helps her to focus and ensure that each of the University s Quality Reviews are as productive, effective and robust as possible. ABSTRACT Quality Reviews defined, discussed and dissected. Who, why, what, where, how and when are the key areas covered. But it is more than a basic How to guide it s a question of what are the benefits, large and small, and how do we really get the most of Reviews. Good, Better, Best is the overarching theme; with some colourful imagery applied; making reviews a useful function of any business. 20 ATEM Regional Conference 2017

Session: D1 Workshop - Tuesday 4th July, 1.35-2.20pm MASTERING THE MATRIX: DEVELOPMENT FOR BORDERLESS PROFESSIONALS Presenter: Sheryl Morgan - Project Development Manager - Wintec BIO Sheryl works in the Chief Executive s office at Wintec. As the Project Development Manager, her role is best described as a transition manager. She has been seconded to manage, at one time or other, everything from Head of the Business School, human resources, business development, library, learning support, and, most recently, the International Centre. She has qualifications in information management, business management and project management, and has international project management accreditation. ABSTRACT To workshop participants: Congratulations on your appointment as the Executive Dean, Organisational Development, of Summerlands University. You have been asked by your new Vice Chancellor to implement a staff development programme that enables tertiary education management professional staff to develop the knowledge and skills they need to become the borderless professionals who work across the organisation in a third space, neither academic or administrative, described by Veles in the Journal of Tertiary Education Policy and Management (2016). This hands on workshop uses research based practice to suggest some key knowledge and skills and simulation and game playing theory to practice a coaching model that recognises and shared the knowledge and skills of colleagues to develop borderless professionals. The core skills are around EQ-understanding personal communication preferences and adapting for other preferences; Tuchman s model group formation and dynamics, because tertiary education functions through meetings; design led thinking customer focussed practice; project management strategic/business, technical and leadership knowledge and processes to ensure the delivery of the project; and Maslow s Hierarchy of Needs, for understanding the key tertiary education management needs of coffee and car parking. ATEM Regional Conference 2017 21

Session: D2 Workshop, Tuesday 4th July, 1.35-2.20pm CONFLICT RESOLUTION Presenter: Aubrey Medwid - International Student Services Advisor, International Centre - Wintec BIO Aubrey Medwid has been with Wintec for over 2 years in the International Centre as an International Student Services Advisor. Her passion is working with people and being able to create amazing experiences for customers. She originally comes from Canada and studied an Applied Bachelor of Ecotourism and Outdoor Leadership Degree in 2008. Aubrey loves New Zealand and has created her home here for the past 3 years. ABSTRACT The most utilized skill in the workplace no matter what position you fill is conflict resolution. It is a daily occurrence to resolve matters and find solutions. How this is done can change the outcomes immensely for the parties involved. This workshop s aim is to give the participant a new lens or a clearer one, into thinking about what conflict resolution means and how to use it effectively. We will be doing practical conflict resolution building through a series of activities that will help to build awareness of group dynamics and self. This skill within the tertiary environment is a major component to the success of customers experiences. With the dynamic student body and work force culture that constantly changes we as service providers and colleagues need to ensure that our core competency skills are up-to-date and adaptable 22 ATEM Regional Conference 2017

Session: D3 Workshop - Tuesday 4th July, 1.35-2.20pm AN INTRODUCTION TO THE ACADEMIC QUALITY ASSURANCE SYSTEM FOR NEW ZEALAND UNIVERSITIES Presenters: Emeritus Professor Sheelagh Matear & Heather Kirkwood Academic Quality Agency for New Zealand Universities & Universities New Zealand BIO Heather Kirkwood is the Programme Director (Evidence and Evaluation) for Universities New Zealand Te Pōkai Tara. She was previously the Deputy Director (Finance and Communications) for the Academic Quality Agency for New Zealand Universities. Heather has worked in the university sector for nearly two decades, including many years as a policy analyst and project manager for the University of Auckland and a stint in the UK to the position of Secretary-General of Universitas21. BIO Emeritus Professor Sheelagh Matear is the Executive Director of the Academic Quality Agency for New Zealand Universities. Before taking up her current role, Sheelagh was an academic auditor and has undertaken academic audits in New Zealand and for universities in the Pacific. Sheelagh has over ten years of senior management, including as a Deputy Vice-Chancellor, and governance experience in universities and other education providers and was formerly a business school academic. She has also worked in the UK and The USA in quality management and university-industry interfaces. Her current interests include the development and deployment of quality assurance systems, developing evidence to demonstrate gains, supporting and sustaining an effective student voice and the role of quality assurance in bringing about system level improvements both domestically and internationally. She would welcome discussion with others interested in and working in these areas. ABSTRACT New Zealand universities teach and conduct research within multiple quality systems and dynamic national and international requirements. However, the quality systems for New Zealand universities are poorly understood outside of the university sector, and, arguably, unevenly understood within universities. Some of the differences in understanding may be attributed to different views on the roles of universities and, consequently, different understandings of the role of quality systems. This workshop develops on overarching framework for teaching and learning quality systems for New Zealand universities. The workshop will examine how the components of the overall quality system interact, where they conflict and where they are mutually reinforcing. It will consider how the system might be better configured and challenges that exist in achieving this. Articulating an overarching framework of the quality system for teaching and learning will allow the strengths and weaknesses of the system to be critiqued and insights from multiple perspectives to be examined. Professional staff in universities provide a valuable perspective as they are often tasked with generating material required by different parts of the quality system and they interact with academic, management and leadership roles in universities to accomplish this. ATEM Regional Conference 2017 23

Course Evaluations, Institutional Surveys, 360 Reviews, Live Formative Feedback Blue is an all-in-one evaluation platform that measures needs, expectations, skills, knowledge, and competencies through a variety of feedback software applications. www.explorance.com 24 ATEM Regional Conference 2017

UNIVERSITY FLOOR PLAN Don t forget to come join us for dinner (included in your conference ticket): Bolton Hotel 6-7.15pm Welcome Drinks & Wine Tasting 7.15-9pm Dinner 9-11pm Live Entertainment - The Ratbags James Cook Grand Chancellor FOXGLOVE BAR & KITCHEN 33 Queens Wharf, Wellington Phone 04 460 9410 Ibis Hotel Rydges Hotel FOXGLOVE BAR & KITCHEN 33 Queens Wharf ATEM Regional Conference 2017 25

ATEM Aotearoa Conference 2017 Gold Sponsor: Silver Sponsors: