Three Correlations Hospitality and Tourism Management Year One 2013 To the North Carolina Career and Technical Education Standards Common Career Technical Core Standards Common Core Standards for Literacy in Science and Technical Subjects
A Correlation of Hospitality and Tourism Management Year One 2013 To the North Carolina Essential Standards VoCATS Course Blueprint - 6645 Hospitality & Tourism
: Year 1, 2013 to the North Carolina Career and Technical Education Essential Standards VoCATS Course Blueprint - 6645 Hospitality and Tourism North Carolina Career and Technical Education Essential Standards 6645 Hospitality and Tourism Hospitality and Tourism Management Year 1, 2013 VoCATS Course Blueprint 6645 Hospitality and Tourism A. COURSE ORIENTATION 1.00 Explain the components of the Marketing and Entrepreneurship Education program. 1.01 Describe the basic content of the Hospitality and Tourism course as part of the Marketing and Entrepreneurship Education program. 1.02 Explain the value of DECA as an integral part of the Hospitality and Tourism course. SE: 18, 19 SE: 14, 19 B. OVERVIEW OF HOSPITALITY AND TOURISM 2.00 Explain the growth and development of the travel, tourism, and recreation industry. 2.01 Recognize basic information associated SE: 18, 19, 198 with the development of the travel, tourism, and recreation industry. 2.02 Interpret travel, tourism, and recreation industry trends. SE: 6, 7, 8-9, 198 C. IMPACT OF TOURISM 3.00 Summarize the impact of tourism. 3.01 Discuss the economic impact of tourism. SE: 6, 14 3.02 Discuss the cultural impact of tourism. SE: 8, 14 3.03 Discuss the environmental impact of SE: 143, 215 tourism. 3.04 Discuss the social impact of tourism. This objective falls outside the scope of this program. 3.05 Identify the roles of public and private sectors in tourism. 3.06 Examine the cyclical/seasonal nature of tourism. SE: 10, 11, 18 SE: 17 D. MARKETING THE INDUSTRY SEGMENTS 4.00 Explain marketing strategies used by major segments of the travel, tourism, and recreation industry. 4.01 Explain the use of the marketing mix SE: 234, 235 and promotional mix in the travel, tourism, and recreation industry. 4.02 Explain the lodging industry. SE: 18 2
: Year 1, 2013 to the North Carolina Career and Technical Education Essential Standards VoCATS Course Blueprint - 6645 Hospitality and Tourism North Carolina Career and Technical Education Essential Standards 6645 Hospitality and Tourism 4.03 Explain the cruise industry. SE: 198 Hospitality and Tourism Management Year 1, 2013 4.04 Explain the surface transportation industry. SE: 197, 198-199 4.05 Explain the air transportation industry. This objective falls outside the scope of this program. 4.06 Explain the food and beverage SE: 184, 185 industry. 4.07 Explain travel agencies. This objective falls outside the scope of this program. 4.08 Explain the entertainment and recreation industry. 4.09 Describe meeting planning in the travel industry. SE: 188, 195-197, 199 SE: 245 4.10 Explain the retail segment of the SE: 246-247 travel industry. 4.11 Identify agencies related to tourism. SE: 19 E. UNDERSTANDING DESTINATIONS 5.00 Explain the importance of understanding destinations in the travel, tourism, and recreation industry. 5.01 Demonstrate the use of a map. SE: 15 5.02 Explain major travel destinations in North Carolina. 5.03 Discuss the special issues related to international travel. This objective falls outside the scope of this program. SE: 13 5.04 Describe the psychological and motivational aspects of destination selection. SE: 7, 47 F. CUSTOMER RELATIONS IN THE TRAVEL INDUSTRY 6.00 Explain customer relations skills essential to the travel, tourism, and recreation industry. 6.01 Describe personal qualities important to the industry. SE: 28, 30, 40, 41 6.02 Recognize the importance of addressing the individual traveler s needs. SE: 41, 68, 69 3
: Year 1, 2013 to the North Carolina Career and Technical Education Essential Standards VoCATS Course Blueprint - 6645 Hospitality and Tourism North Carolina Career and Technical Education Essential Standards 6645 Hospitality and Tourism 6.03 Explain the critical aspects of business and destination image. 6.04 Determine the value of ethical responsibility in the industry. 6.05 Explain key factors in building a clientele. 6.06 Recognize the importance of safety and security in the travel industry. Hospitality and Tourism Management Year 1, 2013 SE: 68, 81 SE: 41, 235 SE: 68, 69 SE: 265, 278, 279 G. CAREER OPPORTUNITIES 7.00 Summarize career opportunities and necessary employability skills for the travel, tourism, and recreation industry. 7.01 Summarize career opportunities in the SE: 40, 41 travel, tourism, and recreation industry. 7.02 Demonstrate technological and SE: 40, 41, 68, 81, 96, 97 employability skills necessary to obtain a job in the travel, tourism, and recreation industry. 7.03 Identify educational and professional SE: 68 resources that contribute to success in the travel, tourism, and recreation industry. 4
A Correlation of Hospitality and Tourism Management Year One 2013 To the Common Career Technical Core Career Cluster TM : Hospitality & Tourism Career Pathway: Lodging
: Year 1 2013 to the Common Career Technical Core Career Cluster TM : Hospitality & Tourism and Career Pathway: Lodging CCTC Career Cluster TM : Hospitality & Tourism Career Pathway: Lodging Common Career Technical Core Career Cluster TM Hospitality & Tourism HT 1 Describe the key components of marketing and promoting hospitality and tourism products and services. HT 2 Evaluate the nature and scope of the Hospitality & Tourism Career Cluster? and the role of hospitality and tourism in society and the economy. HT 3 Demonstrate hospitality and tourism customer service skills that meet customers' needs. HT 4 Describe employee rights and responsibilities and employers' obligations concerning occupational health and safety in the hospitality and tourism workplace. HT 5 Identify potential, real and perceived hazards and emergency situations and determine the appropriate safety and security measures in the hospitality and tourism workplace. HT 6 Describe career opportunities and means to attain those opportunities in each of the Hospitality &Tourism Career Pathways. Career Pathway: Lodging HT-LOD 01 Use various communication technologies to accomplish work tasks in lodging facilities. HT-LOD 02 Explain the role and importance of housekeeping operations to lodging facility. HT-LOD 03 Allocate staff positions to meet the needs of various lodging departments. HT-LOD 04 Describe the role and responsibilities of lodging managers. HT-LOD 05 Compare the advantages and disadvantages of independently owned and chain-affiliated lodging facilities. HT-LOD 06 Analyze the departmental interrelationships of a lodging facility. HT-LOD 07 Explain various check-in and check-out procedures used in the lodging industry. HT-LOD 08 Understand reservation procedures used in the lodging industry. Year 1 2013 SE: 234, 235 SE: 18 SE: 40, 41, 68 SE: 265 SE: 265, 278, 279 SE: 40, 41 SE: 96, 97, 247 SE: 142, 143 SE: 118 SE: 40, 118 SE: 17, 19 SE: 118, 119 SE: 47, 49, 55, 81, 114, 119 SE: 119 2
: Year 1 2013 to the Common Career Technical Core Career Cluster TM : Hospitality & Tourism and Career Pathway: Lodging CCTC Career Cluster TM : Hospitality & Tourism Career Pathway: Lodging HT-LOD 09 Explain how room access policies and procedures ensure guest safety and minimize risks to the lodging facility. HT-LOD 10 Explain how cash control procedures are used in the lodging industry. HT-LOD 11 Explain how guests and property are protected to minimize losses or liabilities in the lodging facility. HT-LOD 12 Explain the basic legal issues in lodging management. Year 1 2013 SE: 278 SE: 72, 74-75, 80, 107 SE: 80, 265 SE: 119, 160, 184, 185, 265 Career Ready Practices 1. Act as a responsible and contributing citizen and employee. Career-ready individuals understand the obligations and responsibilities of being a member of a community, and they demonstrate this understanding every day through their interactions with others. They are conscientious of the impacts of their decisions on others and the environment around them. They think about the near-term and long-term consequences of their actions and seek to act in ways that contribute to the betterment of their teams, families, community and workplace. They are reliable and consistent in going beyond the minimum expectation and in participating in activities that serve the greater good. SE: 40, 41, 68, 69, 26 2. Apply appropriate academic and technical skills. Career-ready individuals readily access and use the knowledge and skills acquired through experience and education to be more productive. They make connections between abstract concepts with real-world applications and they make correct insights about when it is appropriate to apply the use of an academic skill in a workplace situation. SE: 40, 96, 215 3. Attend to personal health and financial well-being. Career-ready individuals understand the relationship between personal health, workplace performance and personal well-being; they act on that understanding to regularly practice healthy diet, exercise and mental health activities. Career-ready individuals also take regular action to contribute to their personal financial well-being, understanding that personal financial security provides the peace of mind required to contribute more fully to their own career success. SE: 41 3
: Year 1 2013 to the Common Career Technical Core Career Cluster TM : Hospitality & Tourism and Career Pathway: Lodging CCTC Career Cluster TM : Hospitality & Tourism Career Pathway: Lodging Year 1 2013 4. Communicate clearly, effectively and with reason. Career-ready individuals communicate thoughts, ideas and action plans with clarity, whether using written, verbal and/ or visual methods. They communicate in the workplace with clarity and purpose to make maximum use of their own and others time. They are excellent writers; they master conventions, word choice and organization and use effective tone and presentation skills to articulate ideas. They are skilled at interacting with others; they are active listeners and speak clearly and with purpose. Career-ready individuals think about the audience for their communication and prepare accordingly to ensure the desired outcome. SE: 68, 69, 96, 97 5. Consider the environmental, social and economic impacts of decisions. Career-ready individuals understand the interrelated nature of their actions and regularly make decisions that positively impact and/or mitigate negative impact on other people, organizations and the environment. They are aware of and utilize new technologies, understandings, procedures, materials and regulations affecting the nature of their work as it relates to the impact on the social condition, the environment and profitability of the organization. SE: 18, 41, 68, 143, 161, 185, 235 6. Demonstrate creativity and innovation. Career-ready individuals regularly think of ideas that solve problems in new and different ways, and they contribute those ideas in a useful and productive manner to improve their organization. They can consider unconventional ideas and suggestions as solutions to issues, tasks or problems, and they discern which ideas and suggestions will add greatest value. They seek new methods, practices and ideas from a variety of sources and seek to apply those ideas to their own workplace. They take action on their ideas and understand how to bring innovation to an organization. SE: 28, 239, 246 7. Employ valid and reliable research strategies. Career-ready individuals are discerning in accepting and using new information to make decisions, change practices or inform strategies. They use a reliable research process to search for new information. They evaluate the validity of sources when considering the use and adoption of external information or practices. They use an informed process to test new ideas, information and practices in their workplace situation. SE: 69, 119, 234 4
: Year 1 2013 to the Common Career Technical Core Career Cluster TM : Hospitality & Tourism and Career Pathway: Lodging CCTC Career Cluster TM : Hospitality & Tourism Career Pathway: Lodging Year 1 2013 8. Utilize critical thinking to make sense of problems and persevere in solving them. Career-ready individuals readily recognize problems in the workplace, understand the nature of the problem, and devise effective plans to solve the problem. They are aware of problems when they occur and take action quickly to address the problem. They thoughtfully investigate the root cause of the problem prior to introducing solutions. They carefully consider the options to solve the problem. Once a solution is agreed upon, they follow through to ensure the problem is solved, whether through their own actions or the actions of others. SE: 69, 119 9. Model integrity, ethical leadership and effective management. Career-ready individuals consistently act in ways that align to personal and communityheld ideals and principles while employing strategies to positively influence others in the workplace. They have a clear understanding of integrity and act on this understanding in every decision. They use a variety of means to positively impact the direction and actions of a team or organization, and they apply insights into human behavior to change others actions, attitudes and/or beliefs. They recognize the near-term and long-term effects that management s actions and attitudes can have on productivity, morale and organizational culture. SE: 40, 41, 118, 235 10. Plan education and career path aligned to personal goals. Career-ready individuals take personal ownership of their own educational and career goals, and they regularly act on a plan to attain these goals. They understand their own career interests, preferences, goals and requirements. They have perspective regarding the pathways available to them and the time, effort, experience and other requirements to pursue each, including a path of entrepreneurship. They recognize the value of each step in the educational and experiential process, and they recognize that nearly all career paths require ongoing education and experience. They seek counselors, mentors and other experts to assist in the planning and execution of career and personal goals. SE: 40, 41, 68 11. Use technology to enhance productivity. Career-ready individuals find and maximize the productive value of existing and new technology to accomplish workplace tasks and solve workplace problems. They are flexible and adaptive in acquiring and using new technology. They are proficient with ubiquitous technology applications. They understand the inherent risks -- personal and organizational -- of technology applications, and they take actions to prevent or mitigate these risks. SE: 80, 97, 119, 247 5
: Year 1 2013 to the Common Career Technical Core Career Cluster TM : Hospitality & Tourism and Career Pathway: Lodging CCTC Career Cluster TM : Hospitality & Tourism Career Pathway: Lodging Year 1 2013 12. Work productively in teams while using cultural/global competence. Career-ready individuals positively contribute to every team whether formal or informal. They apply an awareness of cultural differences to avoid barriers to productive and positive interaction. They find ways to increase the engagement and contribution of all team members. They plan and facilitate effective team meetings. SE: 97, 118, 246 6
A Correlation of Hospitality and Tourism Management Year One 2013 To the Common Core Standards for Literacy in Science and Technical Subjects Grades 11-12
: Year 1, 2013 to the Common Core Standards for Literacy in Science and Technical Subjects Grades 11-12 Common Core Standards for Literacy in Science & Technical Subjects Grades 11-12 Year One, 2013 Reading Standards for Literacy in Science and Technical Subjects 11-12 Grades 11-12 students: Key Ideas and Details RST.11-12.1. Cite specific textual evidence to support analysis of science and technical texts, attending to important distinctions the author makes and to any gaps or inconsistencies in the account. RST.11-12.2. Determine the central ideas or conclusions of a text; summarize complex concepts, processes, or information presented in a text by paraphrasing them in simpler but still accurate terms. RST.11-12.3. Follow precisely a complex multistep procedure when carrying out experiments, taking measurements, or performing technical tasks; analyze the specific results based on explanations in the text. Craft and Structure RST.11-12.4. Determine the meaning of symbols, key terms, and other domainspecific words and phrases as they are used in a specific scientific or technical context relevant to grades 11 12 texts and topics. RST.11-12.5. Analyze how the text structures information or ideas into categories or hierarchies, demonstrating understanding of the information or ideas. RST.11-12.6. Analyze the author s purpose in providing an explanation, describing a procedure, or discussing an experiment in a text, identifying important issues that remain unresolved. Integration of Knowledge and Ideas RST.11-12.7. Integrate and evaluate multiple sources of information presented in diverse formats and media (e.g., quantitative data, video, multimedia) in order to address a question or solve a problem. SE: 116, 119, 139, 143, 173, 185, 204-210, 211, 212, 214, 215, 263, 265, 274, 277, 279 SE: 68, 119, 142, 143, 184, 198, 265, 278 SE: 74, 111, 119, 204-210, 214, 246 SE: 19, 41, 55, 80, 118, 119, 143, 160, 185, 215, 235, 247, 265 SE: 18, 47-49, 59, 81, 173, 185, 205-210, 214 SE: 18, 40, 68, 80, 118, 143, 160-161, 184-185, 214, 246-247, 278-279 SE: 229-231, 242, 247 2
: Year 1, 2013 to the Common Core Standards for Literacy in Science and Technical Subjects Grades 11-12 Common Core Standards for Literacy in Science & Technical Subjects Grades 11-12 RST.11-12.8. Evaluate the hypotheses, data, analysis, and conclusions in a science or technical text, verifying the data when possible and corroborating or challenging conclusions with other sources of information. RST.11-12.9. Synthesize information from a range of sources (e.g., texts, experiments, simulations) into a coherent understanding of a process, phenomenon, or concept, resolving conflicting information when possible. Year One, 2013 This objective falls outside the scope of this program. SE: 235 Range of Reading and Level of Text Complexity RST.11-12.10. By the end of grade 12, read and comprehend science/technical SE: 5, 45, 83, 101, 121, 145, 187, 219, texts in the grades 11 12 text complexity 237, 267 band independently and proficiently. Writing Standards for Literacy in History/Social Studies, Science, and Technical Subjects 11-12 Grades 9 10 students: Text Types and Purposes WHST.11-12.1. Write arguments focused on discipline-specific content. SE: 184 WHST.11-12.2. Write informative/explanatory texts, including the narration of historical events, scientific procedures/ experiments, or technical processes. WHST.11-12.3. (See note; not applicable as a separate requirement) Production and Distribution of Writing WHST.11-12.4. Produce clear and coherent writing in which the development, organization, and style are appropriate to task, purpose, and audience. WHST.11-12.5. Develop and strengthen writing as needed by planning, revising, editing, rewriting, or trying a new approach, focusing on addressing what is most significant for a specific purpose and audience. SE: 68, 142, 143, 198, 215, 278, 279 (See note; not applicable as a separate requirement) SE: 68, 91, 96, 142, 143, 198, 215, 278, 279 SE: 68, 142, 143, 198, 215, 278, 279 3
: Year 1, 2013 to the Common Core Standards for Literacy in Science and Technical Subjects Grades 11-12 Common Core Standards for Literacy in Science & Technical Subjects Grades 11-12 WHST.11-12.6. Use technology, including the Internet, to produce, publish, and update individual or shared writing products in response to ongoing feedback, including new arguments or information. Research to Build and Present Knowledge WHST.11-12.7. Conduct short as well as more sustained research projects to answer a question (including a self-generated question) or solve a problem; narrow or broaden the inquiry when appropriate; synthesize multiple sources on the subject, demonstrating understanding of the subject under investigation. WHST.11-12.8. Gather relevant information from multiple authoritative print and digital sources, using advanced searches effectively; assess the strengths and limitations of each source in terms of the specific task, purpose, and audience; integrate information into the text selectively to maintain the flow of ideas, avoiding plagiarism and overreliance on any one source and following a standard format for citation. WHST.11-12.9. Draw evidence from informational texts to support analysis, reflection, and research. Range of Writing WHST.11-12.10. Write routinely over extended time frames (time for reflection and revision) and shorter time frames (a single sitting or a day or two) for a range of discipline-specific tasks, purposes, and audiences. Year One, 2013 SE: 16, 233, 242 SE: 5, 45, 83, 101, 121, 145, 187, 219, 237, 267 SE: 5, 45, 83, 101, 121, 145, 187, 219, 237, 267 SE: 68, 142, 143, 198, 215, 278, 279 SE: 68, 142, 143, 198, 215, 278, 279 4