ITC 4780, Information Technology Evaluation And Implementation II Course Syllabus Course Description Capstone project course resulting in the completion and delivery of the final phases of a faculty approved project continued from ITC 4760. Includes additional readings in project management and practice with project management software. Course Textbook Schwalbe, K. (2011). Information technology project management (6th ed.). Boston, MA: Course Technology. Course Learning Outcomes Upon completion of this course, students should be able to: 1. Summarize the processes and critical success factors used by organizations to align business and IT strategy. 2. Identify new ways of measuring IT's effectiveness. 3. Discuss the impact of the ever-more-stringent regulatory environment on the IT function. 4. Summarize the challenges faced by IT managers in implementing new infrastructure and technologies. 5. Identify and describe tools and techniques for managing quality. 6. Discuss the relevance of the new focus on information and knowledge as opposed to applications and data. 7. Identify the processes and practices organizations are using to investigate new ways of using IT. 8. Summarize how technology is forcing organizations to become more customer-centric. 9. Discuss the privacy and accountability concerns facing IT in managing the exponential growth of data and digital assets. 10. Utilize Microsoft Project to create documentation for a course project. Credits Upon completion of this course, the students will earn three (3) hours of college credit. Course Structure 1. Unit Learning Outcomes: Each unit contains Unit Learning Outcomes that specify the measurable skills and knowledge students should gain upon completion of the unit. 2. Written Lectures: Each unit contains a Written Lecture, which discusses lesson material. 3. Reading Assignments: Each unit contains Reading Assignments from one or more chapters from the textbook. Supplemental Readings are provided in Units I, IV, and VII to aid students in their course of study. 4. Key Terms: Key Terms are intended to guide students in their course of study. Students should pay particular attention to Key Terms as they represent important concepts within the unit material and reading. 5. Discussion Boards: Discussion Boards are a part of all CSU term courses. Information and specifications regarding these assignments are provided in the Academic Policies listed in the Course Menu bar. 6. Unit Assessments: This course contains eight Unit Assessments, one to be completed at the end of each unit. 7. Unit Assignments: Students are required to submit for grading Unit Assignments in Units I-VII. Specific information and instructions regarding these assignments are provided below. 8. Final Project: Students are required to submit for grading a Final Project in Unit VIII. Specific information and instructions regarding this assignment are provided below. 9. Ask the Professor: This communication forum provides you with an opportunity to ask your professor general or course content related questions. 10. Student Break Room: This communication forum allows for casual conversation with your classmates. ITC 4780, Information Technology Evaluation and Implementation II 1
CSU Online Library There is a virtual library with resources, including both journals and ebooks, to support your program and your course at Columbia Southern University. eresources are accessible 24 hours a day/7 days a week from the CSU Online Library gateway page. To access the library, log into mycsu, and then click on CSU Online Library. Resources are organized in the library by title, but if you click on Research Guides, you will find eresources arranged by subject. The Library Reference service is available 7 days a week; you can reach CSU s virtual librarians by e-mailing thevirtuallibrarian@columbiasouthern.edu. These professional librarians will be glad to help you develop your research plan or to assist you in any way in finding relevant, appropriate, and timely information. Librarian responses may occur within minutes or hours, but it will never take more than 24 hours for a librarian to send a response to the e-mail address you have provided. Replies to reference requests may include customized keyword search strategies, links to videos, research guides, screen captures, attachments, a phone call, live screen sharing, meeting room appointments, and other forms of instruction. Unit Assignments Unit I Reflection Paper Write a Reflection Paper based on your experience and the feedback you received on the Information Technology Project Plan you created in ITC 4760. The essay should be at least 500 words in length. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. Follow APA guidelines. Click here to access the guidelines for the IT Project Plan in ITC 4760, Information Technology Evaluation and Implementation I. Unit II Mini Project Analyze the Running Case on page 331 of the textbook, The Recreation and Wellness Intranet Project. Complete Tasks 1-3 of the case, and use Excel and/or screenshots as necessary to display your data. Any Excel documents and/or screenshots created to display your tasks need to be copied and pasted into the Word document at the end of the summary, and the assignment should be submitted as one document. Unit III Mini Project Analyze the Running Case on pages 376-377 of the textbook, The Recreation and Wellness Intranet Project. Complete Tasks 1-3 of the case, and use Excel and/or screenshots as necessary to display your data. Any Excel documents and/or screenshots created to display your tasks need to be copied and pasted into the Word document at the end of the summary, and the assignment should be submitted as one document. Unit IV Mini Project Analyze the Running Case on page 418 of the textbook, The Recreation and Wellness Intranet Project. Complete Tasks 1-4 of the case, and use Excel and/or screenshots as necessary to display your data. Use the MS Project report function to create the progress report in Task 3, and include a screenshot of the report. ITC 4780, Information Technology Evaluation and Implementation II 2
Any Excel documents and/or screenshots created to display your tasks need to be copied and pasted into the Word document at the end of the summary, and the assignment should be submitted as one document. *If you do not have Microsoft Project 2010, there is a 60-day free trial available online that you may use to complete the requirements for ITC 4780. Unit V Mini Project Analyze the Running Case on pages 456-457 of the textbook, The Recreation and Wellness Intranet Project. Complete Tasks 1-3 of the case, and use Excel and/or screenshots as necessary to display your data. Any Excel documents and/or screenshots created to display your tasks need to be copied and pasted into the Word document at the end of the summary, and the assignment should be submitted as one document. Unit VI Mini Project Analyze the Running Case on page 488 of the textbook, The Recreation and Wellness Intranet Project. Complete Tasks 1-3 of the case, and use Excel and/or screenshots as necessary to display your data. Any Excel documents and/or screenshots created to display your tasks need to be copied and pasted into the Word document at the end of the summary, and the assignment should be submitted as one document. Unit VII Assignment MS Project 2010 Exercise Complete Exercise A-3: Software Training Program, 1-3 on pages A.74- A.76 of the textbook. Use the suggested task list as a guide, and use your own judgment for entering task durations. Submit one or more screen shots of your MS Project 2010 file including tasks, durations, predecessor tasks, and completed resource sheet with costs for grading as one Word document. Final Project Microsoft Project 2010 Final Project scenario: You have been assigned to install workstation, software, and networking equipment for a 250- person call center. This call center is an addition of capabilities for an existing company of 500+ people. You are an IT Project Management consultant that has been brought in to implement this project and have three months to complete the project. Complete a project plan for this scenario as follows: 1. Develop a WBS, Network Diagram, and Gantt Chart for the project (Must include at least 30 activities and 10 resources minimum). 2. Include all necessary project dependencies. 3. List all project resources, and assign costs to each resource. 4. Baseline the project plan. 5. Input at least three project updates. 6. Create an Earned Value Report and at least one other report from MS Project 2010 reports. 7. Create a one-page Word document summarizing an overview of the project. 8. Put all files together in a zip file, and submit them for grading. ITC 4780, Information Technology Evaluation and Implementation II 3
APA Guidelines The application of the APA writing style shall be practical, functional, and appropriate to each academic level, with the primary purpose being the documentation (citation) of sources. CSU requires that students use APA style for certain papers and projects. Students should always carefully read and follow assignment directions and review the associated grading rubric when available. Students can find CSU s Citation Guide in the mycsu Student Portal by clicking on the Citation Resources link in the Learning Resources area. This document includes examples and sample papers and provides information on how to contact the CSU Success Center. Grading Rubrics This course utilizes analytic grading rubrics as tools for your professor in assigning grades for all learning activities. Each rubric serves as a guide that communicates the expectations of the learning activity and describes the criteria for each level of achievement. In addition, a rubric is a reference tool that lists evaluation criteria and can help you organize your efforts to meet the requirements of that learning activity. It is imperative for you to familiarize yourself with these rubrics because these are the primary tools your professor uses for assessing learning activities. Rubric categories include: (1) Discussion Board, (2) Assessment (Written Response), and (3) Assignment. However, it is possible that not all of the listed rubric types will be used in a single course (e.g., some courses may not have Assessments). The Discussion Board rubric can be found within Unit I s Discussion Board submission instructions. The Assessment (Written Response) rubric can be found embedded in a link within the directions for each Unit Assessment. However, these rubrics will only be used when written-response questions appear within the Assessment. Each Assignment type (e.g., article critique, case study, research paper) will have its own rubric. The Assignment rubrics are built into Blackboard, allowing students to review them prior to beginning the Assignment and again once the Assignment has been scored. This rubric can be accessed via the Assignment link located within the unit where it is to be submitted. Students may also access the rubric through the course menu by selecting Tools and then My Grades. Again, it is vitally important for you to become familiar with these rubrics because their application to your Discussion Boards, Assessments, and Assignments is the method by which your instructor assigns all grades. Communication Forums These are non-graded discussion forums that allow you to communicate with your professor and other students. Participation in these discussion forums is encouraged, but not required. You can access these forums with the buttons in the Course Menu. Instructions for subscribing/unsubscribing to these forums are provided below. Click here for instructions on how to subscribe/unsubscribe and post to the Communication Forums. Ask the Professor This communication forum provides you with an opportunity to ask your professor general or course content questions. Questions may focus on Blackboard locations of online course components, textbook or course content elaboration, additional guidance on assessment requirements, or general advice from other students. Questions that are specific in nature, such as inquiries regarding assessment/assignment grades or personal accommodation requests, are NOT to be posted on this forum. If you have questions, comments, or concerns of a nonpublic nature, please feel free to email your professor. Responses to your post will be addressed or emailed by the professor within 48 hours. Before posting, please ensure that you have read all relevant course documentation, including the syllabus, assessment/assignment instructions, faculty feedback, and other important information. ITC 4780, Information Technology Evaluation and Implementation II 4
Student Break Room This communication forum allows for casual conversation with your classmates. Communication on this forum should always maintain a standard of appropriateness and respect for your fellow classmates. This forum should NOT be used to share assessment answers. Grading Discussion Boards (8 @ 1%) = 8% Units Assessments (8 @ 3.5%) = 28% Reflection Paper = 4% Mini Projects (5 @ 8%) = 40% Assignment = 8% Final Project = 12% Total = 100% Course Schedule/Checklist (PLEASE PRINT) The following pages contain a printable Course Schedule to assist you through this course. By following this schedule, you will be assured that you will complete the course within the time allotted. ITC 4780, Information Technology Evaluation and Implementation II 5
ITC 4780, Information Technology Evaluation And Implementation II Course Schedule By following this schedule, you will be assured that you will complete the course within the time allotted. Please keep this schedule for reference as you progress through your course. Unit I Information Technology Evaluation and Implementation I Review Unit Study Guide Review Chapters 1-7 from ITC 4760 Review Appendix B Supplemental Reading: See Study Guide Discussion Board Response: Submit your response to the Discussion Board question by Saturday, Discussion Board Comment: Comment on another student s Discussion Board response by Tuesday, Assessment by Tuesday, Reflection Paper by Tuesday, Unit II Project Quality Management Unit Study Guide Chapter 8: Project Quality Management Discussion Board Response: Submit your response to the Discussion Board question by Saturday, Discussion Board Comment: Comment on another student s Discussion Board response by Tuesday, Assessment by Tuesday, Mini Project by Tuesday, Unit III Project Human Resource Management Unit Study Guide Chapter 9: Project Human Resource Management Discussion Board Response: Submit your response to the Discussion Board question by Saturday, Discussion Board Comment: Comment on another student s Discussion Board response by Tuesday, Assessment by Tuesday, Mini Project by Tuesday, ITC 4780, Information Technology Evaluation and Implementation II 6
ITC 4780, Information Technology Evaluation And Implementation II Course Schedule Unit IV Project Communications Management Unit Study Guide Chapter 10: Project Communications Management Supplemental Reading: See Study Guide Discussion Board Response: Submit your response to the Discussion Board question by Saturday, Discussion Board Comment: Comment on another student s Discussion Board response by Tuesday, Assessment by Tuesday, Mini Project by Tuesday, Unit V Project Risk Management Unit Study Guide Chapter 11: Project Risk Management Discussion Board Response: Submit your response to the Discussion Board question by Saturday, Discussion Board Comment: Comment on another student s Discussion Board response by Tuesday, Assessment by Tuesday, Mini Project by Tuesday, Unit VI Project Procurement Management Unit Study Guide Chapter 12: Project Procurement Management Discussion Board Response: Submit your response to the Discussion Board question by Saturday, Discussion Board Comment: Comment on another student s Discussion Board response by Tuesday, Assessment by Tuesday, Mini Project by Tuesday, ITC 4780, Information Technology Evaluation and Implementation II 7
ITC 4780, Information Technology Evaluation And Implementation II Course Schedule Unit VII Guide to using Microsoft Project 2010 Unit Study Guide Appendix A: Guide to Using Microsoft Project 2010 Supplemental Reading: See Study Guide Discussion Board Response: Submit your response to the Discussion Board question by Saturday, Discussion Board Comment: Comment on another student s Discussion Board response by Tuesday, Assessment by Tuesday, Assignment by Tuesday, Unit VIII Guide to using Microsoft Project 2010 (part 2) Unit Study Guide Appendix A: Guide to Using Microsoft Project 2010 Discussion Board Response: Submit your response to the Discussion Board question by Saturday, Discussion Board Comment: Comment on another student s Discussion Board response by Tuesday, Assessment by Tuesday, Final Project by Tuesday, ITC 4780, Information Technology Evaluation and Implementation II 8