Chapter 7 Notes
Vocabulary Social Communication Professional Communication Protocol Courtesy Tact Aggressive tone Nonassertive tone Assertive tone People skills Informal Language Standard Language Technical Language
What does respect look like? Protocol varies depending on the social or profession situation you are in. Appropriateness of behavior including nonverbal communication Courtesy VS Tact Courtesy is having manners or politeness towards others. Tact is when you say or do what is most fitting based on the situation. Courtesy is constant while tact depends on what is going on around you.
Tones Aggressive tone The speaker is indicating that they care little about the feelings of others; this attitude usually signals that the speaker wants to win at all costs. This approach is neither appropriate a work or home. Words that are used to bully others stop them from being enthusiastic or friendly towards you. Nonassertive tone-
Think, Pair, Share What verbal and nonverbal behaviors might be different (clothes, language, tone of voice, etc ) at home, school and work? With a partner take five minutes and list 3-5 behaviors that are appropriate at home but that might be inappropriate at school or work. Be prepared to share one or two with the class.
CHAPTER 8 INTERVIEWING FOR A JOB AND RESUME WRITING
VOCABULARY Networking-developing a variety of personal contacts that can be tapped for information and tips on job hunting. Interview-a conversation controlled by one person who asks questions of another person. Resume-a formal, business version of one's personal inventory which should include an job objective, education, and a work history. Mock Interview-a practice interview, with a friend or classmate acting as the interviewer. Puff Ball-an easy, open-ended question.
VOCABULARY Pause-a lull in the conversation. It often provides a good opportunity for the interviewer (unprompted) to convey more information. Bridge-a transition from one answer to another. Sparkler-information given in the course of a response that makes the point come alive. Analogies, Stories, Anecdotes, and Quotes all make great sparklers. Sound Bite-short cuttings from interviews heard on television and radio broadcasts. Portfolio-a portable case containing a sample of a job candidate's best school assignments or examples of other work done.
Preparing to be interviewed The first step is to know yourself by creating a dossier, portfolio and/or resume start by creating a personal work history Create a list of Personal Work History Make a list of all jobs ever held no matter how briefly you worked write down: name, address, telephone number. Name of all your supervisors and if possible, and numbers or emails where they can be reached Exact dates you were employed For each job list your specific duties and responsibilities, learned skills or any awards or promotions you earned.
Preparing to be interviewed (cont) Next you should list all of your important Educational History: GPA Academic Honors awards Clubs you ve been in or groups you have worked with Sports teams you ve played on A list of course work that you did exceptionally well in Key Assessment Ask yourself these questions 1. What accomplishments of yours are you proud of? 2. What mistakes have you made? What have you learned from them? 3. How well do you interact with authority figures?
Writing A Resume A formal, business version of your personal inventory is called a resume. Parts of A Resume Identification: Put your name, address, and phone number on the top of the page usually centered. Remember to use your name as you want to be called at work. Your objectives or job goal: Creating a job objective is important because it gives a clear idea of where your headed and helps to focus your entire resume toward a particular goal. An objective might sound like: seek a hostess position at a fine dining establishment. Education and Training :As a high school student you want to put your educational background near the top of your resume. You want to put your most important credentials first. As time goes on it will move lower on the resume. Note any special jobs or related skills you might have. E.g. fluency in a foreign language.
Writing A Resume (cont) Work History Include info about each job you ve ever held. List jobs in reverse chronological order, that is start with current job and work backwards Many people use bullets to call attention to job responsibilities. If you are a playground supervisor, you would say for e.g. Created lesson plans Coordinated games with other playground leaders. Personal Data Include clubs and organizations you belong to. References At the end of your resume state that references will be provided on request. That means a few former employees who know you well will be happy to discuss with qualifications.
TIPS ON WRITING A RESUME Be Positive-show confidence in your abilities. Be Brief-try to keep your resume to a single page. Stick To The Facts-if you can t back it u, don t say it. Keep Your Language Clear-stick to plain straight forward English. Keep Your Eye On Your Goal-emphasizing the educational experience that best matches the job you seek. Before you go to an interview you should find out about the business organization. Before you go to an actual interview you should try a mock interview.
Answering The Questions Good planning means you try to guess questions you ll be asked and how to answer them e.g. the interviewer will almost certainly ask you to describe yourself. Anticipate the Questions -General Questions Why do you want to work for us? What are your strengths and weaknesses? What would you like to be doing five years from now? Educational What is your GPA? Job Related Why should I hire you? Personal Tell me something about yourself?
Answering The Questions Job Related Making Positive Points How can you get your positive points across? Be alert for situations where you can bring them into conversation. Take Your Time No matter how well you prepare you might find a hard question you can: 1. Say the interviewer s name once slowly while you think 2. Repeat the question. Restate it in your own words so you can understand it. Address the issue make general comments while you ponder the specifics. It also wont hurt to ask the interviewer to give you a moment to think Once in a while the best answer is to say I Don t Know your not going to know the answer to everything.
MAKING THE MOST OF AN INTERVIEW Use Communication Skills To Your Advantage Remember that most prospective employers are not out to embarrass you or trip you up they just want to gain an accurate impression of you and your abilities. Remember the traits employees are always looking for, no matter what the job: confidence, enthusiasm, & dependability. Your personality and how you conduct yourself during the interview have the greatest impact on your chances of landing the job. Be Alert and Energetic during the interview, try to show energy and enthusiasm. Pay Attention Pay attention to the interviewer's name and address them by that occasionally, that helps the interviewer know that you notice people and remember their names.
KINDS OF INTERVIEWS Interviews differ, depending on their purpose and where they are held. A one-on-one interview is usually conducted with the person that will make the hiring decision. Often such interviews will be conducted on site, that means you will do the interview at the place where you will you will be working. Other times interviewers will come to you College recruiters for example may visit your school to interview students interested in their college. An alternative to the one-on-one approach is a team or panel interview in this case you will be interviewed by a group of people.
DRESS FOR SUCCESS While your school campus may be the perfect place for casual wear, the interview is not. Oxford shirts and neckties, simple blouses and jackets are good for the interview. In general dress for the interview in clothes you would wear to the job or one step above job attire. Moderation is the key. Don't wear anything outlandish- gaudy jewelry, short skirts, or too much make-up. If your ears are pierced and you're a male, leave the earrings out for the interview. If you have tattoos, wear clothing that covers them. GET THERE ON TIME A day or two before the interview, call to confirm the time and place. Ask how long you should allow for the interview and if there's anything you should bring. Plan to arrive 15 minutes early.
AFTER THE INTERVIEW Consider every interview a learning experience. Always follow an interview with a thank-you letter. Begin by thanking the interviewer for taking the time to meet you. Then restate your interest in the position. You might also keep in touch with the business. After a week or two, call to find out if the job has been filed if you accept another offer in the meantime be sure to notify the business.
Chapter 9 Interviewing Others Mikhail Wilson
Vocabulary Rapport- the feeling of trust and cooperation Verbatim- information that is word for word Interviewer- the person who asks the questions Subject- the person who answers the questions. Open-ended questions-allows the subject to decide how to best answer. It encourages a comprehensive, in-depth response and discourages s yes-no or true-false response. Follow-up questions- a question that helps the interviewer pursue topics that come up unexpectedly in the course of an interview. Yes-no questions- a question that may be answered with a simple yes or no and allows the subject to answer without elaborating. Leading questions- a question that puts words in the subject s mouth
Using Interviews to Gather Information What Is An Interview? A conversation controlled but not dominated by one person who asks questions to another. --Many careers use interviewing: book editors, insurance agents, financial adviser, lawyer Consider Your Audience One specific purpose: to act as a proxy for the audience Keep the interests of your potential audience in mind
Using Interviews to Gather Information Be Curious Generate curiosity about interviewee Lack of curiosity leads to lazy thinking Have a true desire to know Remember: most people like to talk about themselves
Preparing For a Interview Getting An Interview Select your subject carefully Dress code policy: governor or coach Respect your subject s feelings Personal Contact is Best Way to Set up an Interview Choose a day and time plus two or three backups (ask for an hour) Select a place ( be open; your subject may have preference) Prepare an explanation of what the interview will cover.
Preparing For a Interview Choose When and Where The best setting for an interview is a place where you won t be disturbed. Any interruptions during the interview will distract your subject, break the rapport. Rapport meaning feeling of trust and cooperation you have developed, and stretch the time the whole interview takes.
Preparing For a Interview Do Your Homework Learn all you can about a subject Preparation helps you create good questions Don t ask questions you can find answers for yourself Mr. Foust, How long is C lunch? Write notes ASAP so it s still fresh Check a fact if you re in doubt
Preparing For a Interview Dress For Success Students often wonder what they should wear to an interview. Even though you may prefer to dress casually, you should wear whatever you think will bring the best response from the person you are interviewing. Your best school/church clothes should work well (avoid T-shirts, jeans, and the latest fashion statement), but an interview with the governor or some other VIP ( very important person) is going to require more formal clothing. Your credibility is at stake.
Be Early! Preparing For a Interview Soak up the atmosphere Get an idea of your subject s environment Sometimes you get extra time because they see you early Call ahead if you re going to be late
Preparing For a Interview Take What You Need Take everything you ll need: pen, notebook, tape recorder Tape recorders help you get all the info you missed Tape recorders miss small details: smiling, gestures, etc. Tape Recorder Tips Ask subject s permission to use recorder Test recorder and tapes beforehand Speak clearly and enunciate
Preparing For a Interview Asking Effective Questions You want to guide conversation where you want it to go Have an agenda Keep questions brief
Preparing For a Interview Keep Questions Brief Make your questions brief and to the point. Avoid those complicated two- or three part questions you may have seen television reports use during press conference. Use Variety of Questions Don t ask yes-no or leading questions Types of Questions 5 W s and an H: who, what, when, where, why and how Open-Ended: short questions meant to produce long answers Follow-Up: reacting to changes in conversation
Preparing For a Interview Handling Sensitive Questions Wait for your subject to mention it and then gracefully follow up Otherwise, wait until the end of the interview Be persistent: restate, rephrase or be silent Concluding the Interview Is there anything else you d like to tell me? Thank the person and leave Send a nice email
Preparing For a Interview Questions to Avoid Some kinds of questions work better in an interview then others. Yesno Questions, for example should be avoided. For one thing, the allow your subject to answer the question without telling you anything. The also give the subject to answer the question without telling you anything.
Conducting an Ethical Interview The most important thing you can do while conducting an interview may be obvious, but its still important: Listen Well Getting Off On The Wrong Foot When you arrive for an interview, remind your subject who you are and why you want the interview. Beginning an Interview The first part of your interview should include several routine, get-acquainted questions that the subject will have no difficultly answering.
Conducting an Ethical Interview Handling Sensitive Questions Wait for your subject to mention it and then gracefully follow up Otherwise, wait until the end of the interview Example: Is there a reason why you don t have any work history over the past year? Example: Why are you leaving your current job/position? Be persistent: restate, rephrase or be silent Concluding the Interview Is there anything else you d like to tell me? Thank the person and leave Send a nice email Write notes ASAP so it s still fresh Check a fact if you re in doubt
Conducting an Ethical Interview Conducting Interviews over the Phone. An interview is probable best done face-to-face but some times that just isn t possible. As an alterative, you may wish to interview someone over the telephone. A phone interview forces you to really concentrate on what subject you are saying. When you re conducting a phone interview, close your eyes and just listen. Listen to each answer for fresh and interesting thoughts.