Apprenticeships BUSINESS & ADMINISTRATION Essential Skills Wales Level 1
Published by Pearson Education Limited, a company incorporated in England and Wales, having its registered office at Edinburgh Gate, Harlow, Essex, CM20 2JE. Registered company number: 872828 www.pearsonschoolsandfecolleges.co.uk Designed by AM Design Typeset by Tek-Art, Crawley Down, West Sussex Illustrated by Pearson Education Limited Cover design by Zannah Hawdon, Motif First published 2011 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library. Copyright notice All rights reserved. No part of this publication may be reproduced in any form or by any means (including photocopying or storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright owner, except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency, Saffron House, 6 10 Kirby Street, London EC1N 8TS (www.cla.co.uk). Applications for the copyright owner s written permission should be addressed to the publisher. Acknowledgements The publisher would like to thank the following for their kind permission to reproduce their photographs: Corbis: Image Source 1 All other images Pearson Education Every effort has been made to trace the copyright holders and we apologise in advance for any unintentional omissions. We would be pleased to insert the appropriate acknowledgement in any subsequent edition of this publication. Websites Pearson Education Limited is not responsible for the content of any external internet sites. It is essential for tutors to preview each website before using it in class so as to ensure that the URL is still accurate, relevant and appropriate. We suggest that tutors bookmark useful websites and consider enabling students to access them through the school/college intranet. Disclaimer This material has been published on behalf of Edexcel and offers high-quality support for the delivery of Edexcel qualifications. This does not mean that the material is essential to achieve any Edexcel qualification, nor does it mean that it is the only suitable material available to support any Edexcel qualification. Material from this publication will not be used verbatim in any examination or assessment set by Edexcel. Any resource lists produced by Edexcel shall include this and other appropriate resources. Copies of official specifications for all Edexcel qualifications may be found on the Edexcel website: www.edexcel.com ii
In this document you will find a sample assignment brief for Application of Number, Communication, and ICT. This assignment brief will help you to meet the requirements of your Essential Skills Wales assessment. The assignment is based on scenarios you may encounter in your day-to-day job to make it more relevant to you. 1
Planning a business trip to Paris Scenario Your manager has asked you to research hotels in Paris for his next business trip. He is planning to take his wife and another colleague with him; they are staying for one night. Carry out research into hotels in Paris, and suggest the most appropriate hotel based on cost and value for money. Report back to your manager justifying your findings. Your manager has asked you to research the travel arrangements from the hotel to Charles de Gaulle Airport in Paris and inform the staff who are attending. Task 1. From the information you have been given (Source 1), calculate the prices for all the hotels for a single and a double room. 2. Decide on two hotels that are in the middle price bracket and carry out further research on the hotels including prices and facilities. 3. Read the information you have found for the hotels and decide on the most appropriate hotel for your manager. 4. Calculate the total cost of the hotel for your manager, his wife, his colleague Fazz and the finance team. Present this information using either a chart or a diagram. 5. Use the information you have found and appropriate ICT software to develop your findings into a draft document. Essential Skills Wales N1.1.1 N1.1.2 (Source 1) N1.2.2a N1.1 (Source 2) N1.2.2c ICT1.2.2 C1.2 N1.2.2b N1.3 ICT1.2.3 6. Present your final document. N1.3 C1.3 ICT1.3 7. Email your document to your manager. ICT (purposeful use of email) 8. Take part in a formal group discussion about your plans for the business trip to Paris. Receive an email reply from your manager. 9. Research travel arrangements from your chosen hotel to Charles de Gaulle Airport in Paris. 10. Using the information you have found and appropriate ICT software, develop your findings into a plan and a draft copy of your document. C1.1 ICT (purposeful use of email) ICT1.2.2 ICT1.3.1 11. Present your final document. ICT1.3.2 12. Take part in a formal group discussion to review and reflect on your work. C1.1 Tips You are required to work to a level of accuracy of two decimal places. Remember to show all your workings when you carry out calculations. Remember to keep all copies of your planning documents. Remember to print copies of your draft work. Remember to keep the preparation notes that you made for your discussions. You are required to provide evidence of saving your work; this could be a screenshot. Remember to write in sentences, using capital letters, full stops and paragraphs. Remember to sign your work to prove that you did it. Remember to review the effectiveness of your work. Remember to include plans, logs of work, records of searches and information sources, and confirmation of secure, safe and healthy working practices. 2
What you need to do 1: Work out the cost of hotel rooms Using Source 1, work out the prices of a double and a single room for each of the ten hotels on the list. must include your plan to show that you understand the problem or task and have agreed with your tutor how you are going to tackle it. must include all your calculations. must show that you can carry out manual calculations; use a calculator; check that your results are correct and make sense. 2: Decide on two hotels Carry out calculations to decide on two hotels which are in the middle price range and carry out further research into these hotels. You can use either the internet or travel brochures to do this. You will need to think about the facilities that the hotel offers, as this is important when you make a recommendation to your manager. must show that you have identified and described the methods and calculations that are suitable for getting the results you need. must include all your calculations. must show that you can carry out manual calculations; use a calculator; check that your results are correct and make sense. must show that you have confirmed understanding of the given task and used ICT independently to carry out the task. must show that you have followed safe, healthy and secure working practices when using ICT. must include printouts of your internet research or copies of pages from the travel brochures you have used. 3: Decide on a hotel Read the information you have found on two hotels and decide which one you are going to recommend to your manager; you may want to think about the facilities that the hotel offers and the cost. You should read two different types of documents: for example, persuasive, factual, informative. One of the documents should include an image. must include annotated copies of the documents you have read about the hotels to show that you have identified the main points and ideas in the documents and images. Include your own notes to justify your choice of hotel. 3
4: Calculate the total cost of the hotel Your manager has sent you the email below telling you more people are going on the business trip to Paris. Calculate the cost of the three additional rooms and then the total cost of the hotel. Include calculations to show the cost of the additional three rooms. Include calculations to show the final cost of the hotel. must include all your calculations. must show that you can carry out manual calculations; use a calculator; check that your results are correct and make sense. 5: Prepare a plan and draft a document to report your findings to your manager Using suitable ICT software, produce a plan and a draft document to report your findings back to your manager. This can be written using a report format. must include a plan. must include annotated drafts to show how you will improve your document. must show development of text and number in your written document. 6: Write a finished document to report your findings to your manager Using suitable ICT software and a copy of your annotated draft document, prepare a final document to report your findings, justifying your reasons, to your manager. You must ensure that you: write in sentences, using capital letters, full stops and paragraphs include charts or diagrams 4
proofread your work to check it is correct use a suitable format for writing a short report. must include a final written document of at least 250 words that is suitable for a familiar audience. must include the use of text and number within your final report. 7: Send your report to your manager Select and use ICT to electronically communicate your findings to your manager. You must ensure that you: write in sentences, using capital letters, full stops and paragraphs proofread your work to check it is correct use an appropriate email format for a familiar audience. must include a printout of your email. 8: Take part in a group discussion to talk about your findings Working in a group, discuss and compare your plans for the business trip to Paris. Receive an email reply from your manager. You must prepare notes for your part of the discussion. You must speak to communicate: information feelings opinions questions instructions. must include a printout of your manager s emailed reply. must include a copy of your notes. 9: Carry out research into the travel arrangements for the business party while they are in Paris Use either the internet or travel brochures to carry out research into how the group will travel from your chosen hotel to Charles de Gaulle Airport in Paris. You are required to take information from written documents, including plans and diagrams. must show that you have confirmed understanding of the given task and used ICT independently to carry out the task. must show that you have followed safe, healthy and secure working practices when using ICT. must include printouts of your internet research or copies of pages from the travel brochures you have used. 5
10: Prepare a plan and a draft document on the travel arrangements in Paris Using suitable ICT software; produce a plan and a draft document on the travel arrangements in Paris. This can be written as an information sheet or a leaflet which will be available to those members of staff attending the business trip. must include annotated drafts to show how you will improve your document. must show development of text and images in your written document. 11: Write a finished document about the travel arrangements in Paris Using suitable ICT software and a copy of your annotated draft document, prepare a final document about the travel arrangements in Paris. You must ensure that you: write in sentences, using capital letters, full stops and paragraphs include images proofread your work to check it is correct. must include a final written document that is suitable for a familiar audience. must show development of text and images in your written document. 12: Take part in a group discussion Working in a group, review and reflect on your work. You must prepare notes for your part of the discussion. You must speak to communicate: information feelings opinions questions instructions. must include a copy of your notes. must show that you have given instructions to the others in your group. 6
Source 1 Hotel prices in Paris Hotel Price for single room Price for double room Hotel Annexe 65.00 73.00 Hotel Wallace 89.00 98.00 Malte opera 158.00 159.00 Rive Gauche 115.00 123.00 Rochester Champs Elysées 299.00 333.00 Le 300 118.00 120.00 Saint Martin Apartments 75.00 76.00 Mary s Hotel 44.00 60.00 Charma 75.00 79.00 Hotel Savoy 73.00 80.00 7
Assessor notes This assignment brief is based on optional Unit 8: Support the organisation of business travel or accommodation, and could be used to practise the skills required for Essential Skills Wales, or the evidence produced by the apprentice could be used to contribute towards the Essential Skills Wales assessment. Supporting the apprentice Consult with the apprentice s employer if necessary. Conduct a skills scan before asking the apprentice to complete this assignment what support will they need to develop the necessary skills and knowledge? Consider how long it will take the apprentice to complete the assignment would the apprentice benefit from this assignment being split over more than one assessment visit? You may decide to use only part of the assignment brief, in which case you will need to give the apprentice clear guidance on which parts of the activity they should complete. Make sure you explain the assignment brief to the apprentice so that they know what is expected of them and how this will contribute to their Apprenticeship. Ensure that the apprentice has all the information they require before they start: for example, the appropriate source document (Source 1). Ensure that ICT facilities are available to the apprentice. Make sure that plans, logs of work, records of searches and information sources, and confirmation of secure, safe and healthy working practices are included. Make sure that travel brochures are available for the apprentice to use. Have an email address available to enable the apprentice to email you as though you are their manager. Ensure that there is evidence of assessment of the discussions. Include feedback to learners and confirmation of achievement that specifically relates to the speaking and listening criteria. The evidence produced for Task 6 should meet the criteria for C1.3 (written document); however, if this does not meet the criteria, the evidence produced for Task 11 can be use to meet the criteria for C1.3 providing the leaflet is written in sentences, using capital letters and full stops and paragraphs where appropriate. Make sure you have a copy of the DCELLS Essential Skills Wales Qualifications Standards and Guidance to refer to in addition to this assignment brief. Remember to include a statement of authentication with each apprentice s work, which should be signed and dated by both the apprentice and the assessor. 8