Business Administration (framework) Level 3 Course information 12 months total duration Total course credits: 58 Awarding body: NCFE Recommended for Senior Administrator Personal Assistant Office Manager Eligibility criteria To qualify for an apprenticeship course, the following criteria must be met: be aged 16+ at the time of enrolment be a UK or European Economic Area (EEA), or have lived in the UK or EEA for the past three consecutive years be in full-time employment, working a minimum of 30 hours per week not already hold a qualification at level 4 or above in the same area that you wish to study Entry requirements Apprenticeship Connect is an inclusive training provider committed to widening participation in apprenticeships. There are no minimum entry requirements for this course, however candidates are expected to be proficient in English, Maths and ICT. Further study routes Business Administration Level 4 Customer Service Level 3 01
Course Overview The Business Administration Level 3 course is ideal for learners directly involved in demanding administrative roles seeking to increase their capabilities and progress their personal and business development. This course is designed to help learners develop skills in a range of areas relevant to business administration roles, such as communication, presentation skills and providing administrative support. Optional units also cover areas such as producing documents, managing information and arranging meetings or events. This qualification will also allow learners to develop employability skills to aid future career progression, such as the ability to work with others and manage and prioritise work load. What s included? QCF To be awarded the NCFE Level 3 Diploma in Business Administration learners must complete five mandatory units and a combination of optional units for their QCF award. Functional Skills In addition to the QCF component, for Business Administration Level 3 learners must also achieve certificates in functional skills English, Maths and ICT. If you have already achieved GCSE grade C/grade 4 or above in English Literature, Maths and ICT, or equivalent, you may be exempt from this element of the syllabus. Our enrolment officers will discuss each case individually following the completion of initial assessments to determine the level at which you will study. Apprenticeships give you much more of an advantage compared to other ways of studying, like university. I have been able to gain real-world work experience that is relevant to my course and gain practical skills and knowledge that are needed in the marketing industry. My job placement is brilliant and I get to meet so many people and make connections that will help me in my career. Rebecca White, Business Administration Level 3 Employee Rights and Responsibilities (ERR) As part of the course syllabus, learners must complete the Employee Rights and Responsibilities workbook. This workbook explains the rights and responsibilities in the workplace under UK employment legislation. Personal Learning and Thinking Skills (PLTS) Throughout the programme of study learners must also demonstrate six different Personal Learning and Thinking Skills (PLTS). These skills are essential for contributing and participating confidently in life, learning and work. 03
Course Delivery Our dedicated tutors are specialists in their fields and each learner has a tutor assigned to them upon enrolment based on their learning requirements, course, location and level. Our courses are delivered through a combination of face-to-face tutoring at the learner s place of work and virtual learning via online sessions. As part of every apprenticeship course, learners are required to spend 20% of their contracted working hours undertaking off-the-job training. Off-the-job training is training that is outside of usual workplace duties, but it may still be conducted at your place of work. Course delivery styles may include: The teaching of theory: lectures, role playing, simulation exercises, online learning or manufacturer training Practical training: shadowing, mentoring, industry visits and attendance at competition Coursework: learning support and time spent writing assessments/assignments Throughout the course, your progress will be assessed to determine your knowledge and competency. Typical methods of gaining evidence to assess performance may include: On-the-job observations: your tutor will observe you carrying out day-to-day tasks, assessing your competency in the workplace Coursework: throughout the course, your tutor will set you a variety of tasks to be completed following your oneto-one sessions; these tasks will help you acquire the skills and knowledge required to complete the syllabus Witness testimonials: we will gather a variety of witness testimonials from your line manager to evidence your performance at work, demonstrating your ability Examinations: some of our courses also require learners to sit an examination to formally assess knowledge and competency Funding information Our training courses are either funded by the Government or by employers depending on their size. Learners are not required to contribute towards the cost of training in any way. To obtain our course price list, please contact info@. Further information about apprenticeship funding can be found on our website:. 04
Business Administration (framework) Level 3 QCF units To be awarded the NCFE Level 3 Diploma in Business Administration learners must achieve a minimum of 58 credits including: 27 credits from the mandatory units in Group A a minimum of 13 credits from Group B the remaining credits can be taken from either Group B, C or D however a maximum of 10 credits from Group C and a maximum of 8 credits from Group D can count towards overall achievement. Group A: Mandatory units 01 Principles of business 10 02 Principles of business communication and information 4 03 Communicate in a business environment 4 04 Principles of administration 6 05 Manage personal and professional development 3 Group B: Optional units 06 Contribute to the development and implementation of an information system 6 07 Contribute to the improvement of business performance 6 08 Negotiate in a business environment 4 09 Evaluate the provision of business travel or accommodation 5 10 Develop a presentation 3 11 Manage an office facility 4 12 Provide administrative support in schools 5 13 Build legal case files 5 14 Deliver a presentation 3 15 Analyse and present business data 6 16 Create bespoke business documents 4 17 Manage legal case files 5 18 Administer the recruitment and selection process 3 19 Handle mail 3 20 Organise business travel or accommodation 4 21 Provide administrative support for meetings 4 22 Prepare text from notes using touch typing 4 23 Contribute to the organisation of an event 3 24 Employee rights and responsibilities 2 25 Prepare text from shorthand 6 26 Buddy a colleague to develop their skills 3 27 Store and retrieve information 4 28 Administer finance 4 29 Prepare text from recorded audio instruction 4 30 Administer human resource records 3 31 Produce business documents 3 32 Produce minutes of meetings 3 33 Resolve administrative problems 6 34 Prepare specifications for contracts 4 35 Support environmental sustainability in a business environment 4 36 Administer legal files 5 37 Monitor information systems 8 38 Maintain and issue stationery and supplies 3 Group C: Optional units 39 Manage team performance 4 40 Participate in a project 3 41 Manage individuals performance 4 42 Implement and maintain business continuity plans and processes 4 43 Manage individuals development in the workplace 3 44 Procure products and/or services 5 45 Promote equality, diversity and inclusion in the workplace 3 46 Implement change 5 47 Chair and lead meetings 3 48 Bespoke software 4 49 Spreadsheet software 6 50 Database software 6 51 Word processing software 6 52 Using email 3 53 Organise and deliver customer service 5 54 Resolve customers complaints 4 55 Manage a budget 4 56 Develop and maintain professional networks 3 57 Manage physical resources 4 58 Prepare for and support quality audits 3 59 Manage business risk 6 60 Manage a project 7 61 Develop and implement an operational plan 5 62 Encourage innovation 4 63 Website software 5 64 Presentation software 6 65 Recruitment, selection and induction practice 6 Group D: Optional units 66 Principles of digital marketing and research 7 67 Principles of marketing stakeholder relationships 3 68 Principles of market research 5 69 Principles of marketing and evaluation 7 70 Understand the customer service environment 5 71 Understand the legal context of business 6 72 Principles of social media within a business 6 73 Principles of leadership and management 8 Want to apply? Call our dedicated team on the hotline number below to find out about your next steps: Courses hotline: 020 8296 6930 06 07
Apprenticeship Connect February 2018