Problem Solving & Decision Making Skills

An Intensive 5 Day Training Course Problem Solving & Decision Making Skills for Engineers and Technical Professionals 27-31 Aug 2017, Dubai 10-14 Dec 2017, Dubai 06-JUN-17 This course is Designed, Developed, and will be Delivered under iso Quality Standards

Problem Solving & Decision Making Skills for Engineers and Technical Professionals Why Choose this Training Course? This PetroKnowledge Problem Solving & Decision Making Skills training course will focus on the best practice methods in describing, analysing and solving any problem, incident, issue or complaint from a daily practice technical or non-technical. This highly interactive training course will also help the delegates provide recommendations or make decisions, with the highest quality and maximum acceptance. It will help you guarantee flawless execution of actions, regardless if it is a single activity or a complex project. The world around us is getting more and more complex than ever and so does our daily engineering & maintenance work. Every day we are confronted with a wide variety of problems and decisions that require a rational response. Skills for complex problem solving, decision making and risk analysis are therefore key to remain successful. Applying a structured approach to problem solving and decision making enables you to choose and implement the best solutions for your problems and improve the quality of your decision making process that will mitigate your risks and save time and money significantly. This training course will highlight: The increasing relevance of problem solving and decision making methods in general as well as in asset management Classic issues and pitfalls in problem solving and decision making A generic approach for every issue to solve and decision to make Rational and creative methods to support this approach: Event Mapping, Problem Analysis, Human Factor Analysis, Decision Analysis and Risk Analysis Effective application and implementation of these methods in daily practice How will this Training Course be Presented? Participants to this training course will receive a thorough training on the subjects covered by the seminar outline, with a combination of theory, practical examples, many exercises and application on issues from their own work environment. Besides a comprehensive training manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc. Who is this Training Course for? You work at tactical or management level and want to increase your effectiveness in problem solving and decision making. You are therefore looking for a structured and easy to apply approach to any issue. This training course is suitable to a wide range of professionals but will greatly benefit: All professionals involved in problem solving and decision making within maintenance, engineering, technology and production Anyone who wishes to update themselves on problem solving and decision making, judge the suitability of these methods for their needs, and learn how to implement them for the benefit of their organizations What are the Goals? Problem Solving and Decision Making skills for Engineers and Technical Professionals presents a structured and transparent approach with methods to help you to describe, analyse, solve and prevent problems effectively and to make the best decisions with maximum acceptance. By the end of this training course, participants will be able to: Understand the increasing necessity of using sound methods for problem solving and decision making Involve the right people in the right way in any analysis Solve and prevent issues and problems more rapidly and effectively Make better decisions and recommendations Communicate and present analysis, solutions and recommendations with maximum understanding and acceptance Apply and implement the methods learned in daily practice immediately after the training www.petroknowledge.com

Daily Agenda Day One: Introduction Competency Description: The objective is to understand the increasing relevance of problem solving and decision making skills, to be able bring value to your company. Recognition of generic pitfalls in problem solving & decision making Understanding the increasing importance of the use of methods to prevent these pitfalls Understanding of distinction between generic problem solving and continuous improvement approaches versus problem solving and decision making methods Basic knowledge of generic approaches and methods for problem solving and continuous improvement Understanding how these approaches and methods fit in asset management Understanding of key roles in problem solving Introduction to the program Introduction problem solving & decision making Introduction generic approaches for problem solving and continuous improvement eg Deming circle, Kaizen, 8D, DEMAIC, RATIO Introduction of problem solving methods eg. 5 Why, Ishikawa, Fault tree, Apollo, TRIZ, etc. Introduction RATIO-approach Introduction case and demo Day Two: Reflect on your Problem Competency Description: The objective is to learn a method to be able to describe any issue or problem in full extend, by ordering and visualizing all available information in an Event Map (event, consequences, causes, contributing circumstances, breached barriers, possible actions, etc.). Skills in application of first step of RATIO-approach: Reflection Skills in Event Mapping Understanding 5 Why, Apollo, Barrier Analysis and Fault Tree analysis and their relation with Event Mapping Understanding of variety of options of application of Event Mapping on issues within Asset- and Maintenance Management (technical problems, safety incidents, customer complaints, project issues, etc.) Questioning skills and skills in writing short, clear and self-explaining answers Theory RATIO-step: Reflect Introduction case to determine the root cause Theory Event Mapping Event Mapping exercises Application of Event Mapping in daily practice Problem Solving & Decision Making Skills for Engineers and Technical Professionals

Membership No.: 125094 Day Four: Analyse Human or Organizational Problems Determine Best Solutions Competency Description: The objective is to be skilled in a very effective method to determine unknown causes of human or organizational problems and in a method to make the decisions or recommendations for the best alternatives with maximum acceptance. Day Three: Analyse Technical Problems Competency Description: The objective is to be skilled in a very effective method to determine unknown causes of problems (e.g. machine problems or product quality problems). Skills in application of second step of RATIOapproach: Analyse Skills in Problem Analysis Understanding of Ishikawa diagram in relation to Problem Analysis Theory RATIO-step: Analyse Theory Problem Analysis: Describe the problem (IS/ IS-NOT) Theory Problem Analysis: Determine possible causes (brainstorming, using characteristics and changes, using Ishikawa-diagram) Theory Problem Analysis: Determine true cause(s) Exercises in Problem Analysis Completion of Event Map with outcome of Problem Analysis Quality CertifiCation Skills in application Human Factor Analysis Skills in application of third step of RATIO-approach: Target (alternative and best solutions) Skills in Decision Analysis Theory Human Factor Analysis Exercise Human Factor Analysis Theory RATIO-step: Target (alternative and best solutions) Theory Decision Analysis Exercise Decision Analysis Completion of Event Map with outcome of Human Factor Analysis and Decision Analysis Day Five: Implement, Observe and Evaluate Results Competency Description: The objective is to be skilled in a risk analysis method to assure effective implementation of solutions, as well as in closing the loop of continuous improvement. Furthermore, participants will understand how they can best apply and implement all methods learned in their daily practice. Skills in application of fourth step of RATIOapproach: Implement Skills in Risk Analysis Skills in Human Factor Analysis in advance, to implement new procedures or behaviors Understanding of application opportunities of all problem solving and decision making methods in daily practice Understanding of what is needed for successful implementation Member of Clear Concepts. Clean Environment. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. Theory RATIO-step: Implement Theory Risk Analysis Exercise Risk Analysis Theory and demo Human Factor Analysis in advance Theory RATIO-step: Observe and Evaluate Implementation of problem solving & decision making methods in daily practice Evaluation and closure of training Problem Solving & Decision Making Skills for Engineers and Technical Professionals

Problem Solving & Decision Making Skills for Engineers and Technical Professionals Course Dates, Venues and Fees 27-31 Aug 2017 Dubai $4,500 10-14 Dec 2017 Dubai $4,500 This fee is inclusive of Documentation, Lunch and Refreshments Please use BLOCK CAPITALS to fill in this form. It is important that you read carefully through all information before starting to complete the form. Registration Details Family Name: First Name (Mr./Ms.): Position: Company: Mailing Address: Telephone: Mobile: Fax: Email: Authorisation Authorisation By: Position: Company: Mailing Address: Telephone: Mobile: Fax: Email: In-house Training Maximize your training budget and have several members of your staff, who require specific training, to attend with the advantage of not incurring additional travel costs when attending a public training courses & seminars. Would you like a PetroKnowledge training course delivered at a time or location to suit you? Would you like PetroKnowledge to tailor a course from our comprehensive library of programmes? Or would you like us to create an entirely new, bespoke course to suit the exact needs of your organisation? Working in partnership with our clients, PetroKnowledge provides an enjoyable, creative learning experience that enables participants to develop their skills and knowledge. We can deliver not only generic, off-the-shelf courses from our extensive learning portfolio, but we can provide tailored as well as bespoke learning on any aspect of skill development or knowledge. Our in-house courses are conducted by the same expert trainers who conduct PetroKnowledge public courses so you can be assured they will fulfill the learning objective of any organisation

Booking Terms & Conditions Booking Bookings for courses can be made via our website (petroknowledge.com) or by contacting our Registration Desk on +971 2 5577389 or at reg@petroknowledge.com For on-line bookings, please select the course that you require and click on the Register Now button, following the instructions step by step Upon receipt of booking in order, enrollment on the respective training course will be confirmed by Registration Team with all necessary documentation Invoicing and Payment Our fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation charges are not included in the course fees Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted Invoices will be sent via email/courier to the ID/name and address provided We prefer to have the fees payment in our account before the start of training course. However, if your company has a different payment policy, the same should inform us in advance The currency of fees is in US Dollars (USD). Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice Please note that we do accept payment by cash, in USD or AED, only for the last minute bookings Cancellation of Courses It may be necessary for PetroKnowledge to amend or cancel any course, course times, instructors, dates or published fees due to unforeseen circumstances and we reserve the right for such changes Any amendments will be advised before the course start date and any bookings already paid in full will not be subject to increased fees Cancellation by Client Once you have completed your booking, received your confirmation of enrollment and a dated payment Invoice, you are deemed to have a contract with PetroKnowledge. You reserve the right to cancel this contract given the below terms All cancellations must be received in writing at reg@petroknowledge.com and info@petroknowledge.com at least 14 days prior to the training After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate nominates a substitute on the same course, shifts to next session of the course or moves to a new course For a cancellation request made on or before the statutory 14 day cancellation period, a refund may be given or a credit note issued which can be used against future course fees A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period Attendance Certificate The daily course schedule should be accurately followed to ensure undeterred implementation of our training All delegates, who participated in their course throughout, will receive the Certificate of Completion on the last day Please report any foreseeable absences to a PetroKnowledge representative or to your sponsors directly An absence of three (3) or more sessions of the course will invalidate your eligibility for the Certificate of Completion T: +971 2 5577 389 F: +971 2 5577 128 E: info@petroknowledge.com P.O. Box: 135120, Abu Dhabi, U.A.E. www.petroknowledge.com