CONTENTS Why Choose PVET 3 From the Director 4 Trainers and Assessors 5 How to obtain a driving instructor s licence 8 Testimonials 9 Complaints, appeals and disciplinary procedure 14 Course refund and cancellation policy 14 Code of practice 16 Disclaimer 17
WHY CHOOSE PVET? PVET Institute has been established for since 2001 and was founded by an established driving school in Sydney s North Shore that has been in operating since 1989. All trainers and assessors are nationally approved assessors, meaning the person who trains you will also be your assessor. Our trainers and assessors will provide ongoing support for clients during and following completion of the course. FLEXIBLE TRAINING Training by PVET Institute is flexible and can be conducted during the weekdays in the morning, afternoon or evenings and on the weekends. Training is conducted in a variety of ways to accommodate for differing needs of clients. PROFESSIONAL TRAINING All trainers operate with PVET on a full time basis and are experienced driving instructors who have successfully established and run their own driving schools. Each PVET trainer holds TAE40110 Certificate IV in Training and Assessment and are also nationally approved assessors, meaning clients will be both trained and assessed by the same person. If a trainee does not pass the final assessment then the second assessment fee will not be charged. DO YOU WANT TO ESTABLISH YOUR OWN DRIVING SCHOOL? Trainees will also be provided with additional information about establishing and building their own driving school. This includes business establishment, advertising and building clients. 2
FROM THE DIRECTOR OUR SERVICE TO CLIENTS. Our organisation has 9 trainers who are also nationally approved assessors, meaning the trainer conducting the course will also be your assessor once you meet the assessment criteria which guarantees a higher pass rate. If, however, you are not successful on the first attempt then the second assessment will not be charged. This ensures that the initial quoted course fee will not be changed unless a third assessment is required. Because we have 9 full time trainers and assessors available, clients are also given an immediate start option. BECOME AN EDUCATOR. Being a driving instructor is not dissimilar to being a school teacher. One operates in a classroom environment, the other within a car, however the essential aspect is the same, they both teach. The course is designed to develop professional driving teachers, their subject, to teach young people the necessary skills to become safer drivers. ESTABLISH A SUCCESSFULLY SMALL BUSINESS. Many people that complete the driving instructor course become self-employed on a part time or full basis. At PVET Institute we train our students how to successfully run and operate their own business. Ask yourself; do you want to enrol in the course to obtain a piece of paper that states you ve completed the requirements? Or are you looking for a new career becoming a professional driving instructor and to operate your own successful business? Being a Driving Instructor is the same as any other profession. You enrol, learn and study the content, embarking upon a new career and the opportunity to become your own employer. Learning this new vocation and obtaining this nationally accredited qualification requires dedicated students. It is possible to finish the training in two week if you have experience in the training or transport industry, otherwise it can take longer. Choose PVET Institute to commence your training, an organisation renowned for its quality, flexibility and professionalism. Let us help you obtain your aspirations of a new, challenging and rewarding career. Kindest regards, Peter M 3
TRAINERS AND ASSESSORS PVET Institute is run by the Director and a team of trainers, assessors and consultants who bring valuable knowledge from their previous life and work experiences. All our trainers and assessors hold TAE40110 Certificate IV in Training and Assessment. Our trainers and assessors are located throughout the Sydney Metropolitan area and throughout NSW. Peter M Trainer / Assessor Early in his career, Peter has worked in the fields of Electronic Engineering and computers. He has been production and sales manager in a number of Electronic and computer companies; among some of his strengths were in the area of staff training. In the late 1980's Peter moved from engineering, working from an employer, to self-employment. His keen desire to continue in the areas of training led him to start a Driving School, hence he established Peters Driving School and North Shore Driving School, to train novice drivers. Over the years, the driving school expanded and for the need of quality trainers for his school, he sought to expand the driving school to include training for driving instructors. At this point, the company that Peter owned was called North Shore Peters Driving School. Peter has also established PVET Institute with the intention of providing new driving instructors with the skills and knowledge to teach young people safe driving for life. Sherif A Trainer / Assessor Sherif has completed Bachelor of Civil Engineering in 1984. He has successfully completed Induction Training in Occupational Health and Safety (now WHS) in 2003 and obtained Certificate IV in Business Management in 2005. Sherif currently holds the Certificate IV in Driving Instruction and is a qualified Driving Instructor and Senior Trainer for Driving Instructor courses. 4
TRAINERS AND ASSESSORS Robert K Trainer / Assessor Robert s qualifications include a Bachelor of Science and a Diploma of Education (Secondary) from the University of Sydney. Robert is a very experienced secondary mathematics teacher. He is a member of the Teachers Federation and classified as an approved member of the Catholic Education Office by the NSW Department of Education. In addition, he is accredited as a proprietor / examiner by the Institute of Automotive Mechanical Engineers. He is highly valued by our organisation not only for his knowledge and skill as a trainer but also for his enthusiasm and dedication. Michael C Trainer/Assessor Michael has been a professional driving instructor and trainer within the industry for 20 years and has extensive knowledge of the industry. He has worked with many established driver training businesses and is regarded as one of the most professional and knowledgeable trainers in the industry. Zoe H Trainer /Assessor Zoe has an extremely professional approach to training. Previously, Zoe has extensive experience in the Medical Science field. She has the latest RMS approved driving instructor license as well TAA and TAE qualifications. She is very passionate and confident with her teaching as she has had previous teaching experience. She continues to be actively involved with the Keys2drive program of the Australian Automobile Association (AAA) and further training to improve her license and her professional driving experiences. TRAINERS AND ASSESSORS 5
Steven T Trainer/Assessor Steve has spent the last 12 years training new police officers for highway patrol at the Goulburn Police Academy. He then became a driving instructor and established 6th Gear Motoring. His wealth of knowledge and experience in driver training shows in his professionalism and approach to driving instructor training. Cathie R Trainer/Assessor Cathie was employed by the Roads and Maritime Services for 39 years, demonstrating excellence in delivery of customer service to customers and colleagues. Excelling in areas of interpersonal skills, communication skills and time management, Cathie became a driving instructor so that she could use her vast experience and knowledge to teach safe driving to young people. Damian H Trainer/Assessor Damian has a Bachelor of Education (Physical Education) and has taught for 17 years holding a number of coordinator positions. These involved coaching sports, teaching road safety and drug and alcohol education. He has also marked the Higher School Certificate for the past 5 years. From 1990-1994 he was the Northern NSW Development Manager for the NSW Australian Football League. His duties included promotion, coaching, conducting school clinics and resource development. Currently, he runs Coast Driver Training in Coffs Harbour. He is also a member of the Australian Driver Trainers Association (ADTA). Sam F Trainer/Assessor Sam has vast experience in training and teaching safe driving to young people. He has owned and operated his own driving school on the Sunshine Coast and now operates in Sydney s South. Christie O Trainer/Assessor Christie has been working with PVET Institute since 2009, specialising in compliance within the organisation and training including the driving instructor course and TAE40110. Christie holds a Diploma in Vocational Education and Training and a Diploma of Training Design and Development. 6
HOW TO OBTAIN YOUR DRIVING INSTRUCTORS LICENCE This course is designed to teach the necessary knowledge, skills and competencies to people seeking to become Driving Instructors. It is designed for people wanting to become Driving Instructors or those currently working within the industry who would like to upgrade their skills and knowledge. 1. Eligibility Letter Before enrolling in the course, you must receive a letter of eligibility from the RMS. The RMS will issue this after you have provided them with the necessary documents and passed the necessary checks and test. These include: Driving instructor application (RMS form 239). Pass a medical check (RMS form 239). Pass Police and criminal checks; (RMS forms 1183 & 1184 office use only). Four passport size photographs. Applicants must be over 21 years of age, have held an unrestricted car licence for a minimum of three out of the past four years without suspension, disqualification, or cancellation and have no endorsements on their driving licence. If the RMS is satisfied that you have passed the checks and provide the necessary documents, you will be issued your letter of eligibility which is valid for 18 months and allows you to enrol in the course. 2. RMS on-road Driving Test The RMS also requires that you pass a test that examines your ability as a driver before they issue you with a Driving Instructors Licence. A score of 95% or above is required to pass. You must sit this test before you receive your eligibility letter and must have the eligibility letter in order to commence the course with PVET Institute. 7
3. Enrolling in the Instructor Course TLI41216 with PVET Institute Once you obtain your eligibility letter from the RMS, you may enrol and commence TLI41216 Certificate IV in Transport & Logistics (Road Transport Driving Instruction) with PVET Institute. The RMS requires that you pass a literacy assessment to demonstrate that you have adequate learning, reading, writing, oral communication and numeracy skills. An assignment is completed at the time of enrolment to confirm this level 3 skills. 4. Final Assessment After you have passed the instructor training course you are required to pass a Final Assessment with PVET Institute. During the test you are required to demonstrate the knowledge, skills and driving behaviours expected of a professional driving instructor. The test includes; presenting lessons, demonstration of safe driving, a commentary drive and various maneuvers. After you have passed the final assessment and paid the license fee to the RMS you will be issued with a driving instructor s license. COURSE SCHEDULE The TLI41216 Certificate IV in Transport & Logistics (Road Transport Driving Instruction) course is made up of 12 units that will be delivered by PVET Institute. Trainees will be required to complete: Assignment Workbook 20 Lesson Plans Assignment On road training + final assessment 8
TESTIMONIALS Dear Peter and Laurie, I would like to thanks you guys at PVET for everything you have done to assist me in obtaining my Heavy Vehicle Driving Instructors Licence. You guys not only made the process simple, but went out of your way to tailor your course to my needs in order for me to obtain recognition with the RMS. I appreciate this as what you done for me was to no financial benefit to your business, and you could have easily of allowed no flexibility and forced me to pay the full amount for the course. Having been a trainer for the last 5 years, I have been involved in many courses through a range of RTO s and have had a lot of 1 st hand experience with training. It s not just the quality of the training, or the professionalism displayed that sets you guys apart from your competition, it s the continuous support that s given to your students long after we have finished the courses. After having done this course 1 st with another RTO, then seeing the difference when I used you guys, I will be sure to send all future trainers for my business through you. Thanks again for everything you have done for me, and I look forward to continuing our relationship. Rod Ryan Director M: 0424 172 453 9
E: titantraining578@three.com.au TLI41216 Certificate IV in Transport & Logistics (Road Transport Driving Instruction) 10
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COMPLAINTS, APPEALS & DISCIPLINARY PROCEDURE Complaints If you wish to make a suggestion or comment, please notify the office by email or phone and the office manager will assist you in solving the problem. Student Appeal If a student is concerned with any part of the course they may appeal to the Director in writing via email or post. The director will assist the trainee to resolve the matter swiftly and fairly. The Director, or member of personnel instructed by the Director, will take a report from the student concerned, investigate and recommend a course of action. The Director will be directly involved in the course of action taken and the subsequent review. Disciplinary Procedure Participants and trainees are expected to conduct themselves with integrity and in fairness to each other. Any grievances will be dealt with according to the PVET Institute Non-conformance/Complaints Policy. Course Fee Structure and Refund Policy COURSE REFUNDS & CANCELLATION POLICY PVET Institute course fees have been structured in accordance with ASQA Standard 22.3 for NVR Registered Training Organisations 2011: 22.3 Where the NVR registered training organisation collects student fees in advance it must ensure it complies with one of the following acceptable options: (c) (Option 3) the NVR registered training organisation may accept payment of no more than $1000 from each individual student prior to the commencement of the course. Following course commencement, the NVR registered training organisation may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1,500 14
Course fees are broken up into instalments, with the initial registration fee being non-refundable. The initial registration fee covers registration, enrolment, initial course materials, correspondence information manuals and assignment booklets. It is non-refundable when course materials have been provided. In exceptional circumstances, at the discretion of the Director, the initial registration fee may be refunded, in part or in full, when all course material provided have been returned (at the expense of the trainee). The 2 nd instalment must be paid prior to commencing training. It allows for on-road training to commence. This instalment will cover the first 2 hour sessions (4 hours each session), or a total of 8 hours. Once any applicant begins the 2 nd session, the instalment is non-refundable, even if 2 sessions are not completed or if an applicant has completed only one session. The 3 rd instalment must be paid following completion of the first 8 hours face to face training. It allows for commencement of the third and forth 2 hour sessions (4 hours each session), or a total of 8 hours. Once any applicant begins the 2 nd session, the instalment is non-refundable, even if 2 sessions are not completed or if an applicant has completed only one session. The 4th instalment (final payment) must be paid following completion of the second 8 hours face to face training. It allows for completion of the total 28hours on the road training, plus 4 hours for the final assessment) Once any applicant begins the 2 nd session, the instalment is non-refundable, even if 2 sessions are not completed or if an applicant has completed only one session. Exceptional circumstances Under exceptional circumstances, a full or partial refund may be given at the discretion of the Director. Full refunds will be issued in the unlikely event where course is been cancelled by PVET Institute. Examples of exceptional circumstances in which refunds will be considered include: - Being unable to continue due to sudden physical illness, accident and or pregnancy/childbirth. - Being unable to continue due to mental illness/disability. - Personal circumstances including family emergencies. Cancellation If a trainee wishes to cancel their enrolment an application must be made in writing and submitted to the Director or RTO Manager. Any course fees they have paid will be fully refunded, so long as a minimum of 14 days notice is given prior to the start of the course. No refund will be issued for cancellation within 14 days of the commencement of training If a trainee chooses to cancel their enrolment after course material has been provided to them, they must return it immediately, at their own expense, to have their refund request considered. 15
We will not issue refunds for: Change in student work hours Inconvenience of travel to class Moving interstate Job change or retrenchment Students who leave wish before finishing the course/module Exceptional Circumstances Under exceptional circumstances, refund or part refund may be made at the discretion of the Director. Refund requests must be made in writing. Full refunds will be issued: in the unlikely event where course is been cancelled by PVET Institute when trainee is unable to attend due to extended hospitalisation/illness PVET Institute will: CODE OF PRACTICE 1. Adopt policies and management practices that maintain high professional standards in the delivery of education and training services. 2. Maintain a learning environment that is conducive to the success of all students. The learning environment will provide adequate facilities. 3. Provide adequate facilities and use methods and materials appropriate to the learning needs of the student. 4. Monitor and assess the performance, attendance and progress of all trainees and students. 5. Provide all students with fair treatment and processes, for dealing with appeals and complaints. 6. Ensure that all employees, contractors and sub-contractors abide by all policies of PVET Institute, are suitably qualified, and sensitive to the need of the students and trainees. 7. Provide training for employees, contractors and sub-contractors as appropriate. 8. Advertise and market training and education services ethically, clearly and accurately, without ambiguity or misinformation, and in accordance with ASQA guidelines. 16
9. Refund all trainees and students in accordance with relevant legislation when unable to provide agreed services. 10. Supply accurate, up to date information to all potential and actual trainees and students. All information given to trainees and students will be regularly reviewed to ensure accuracy. 11. Ensure that all recruitment of and dealings with trainees and students is in accordance with equal opportunities legislation and equity principles. 12. Carry out all assessment fairly, and in accordance with National Assessment Principles (including RPL) and the assessment guidelines set out by the relevant industry/ Training Packages developer. 13. Provide all trainees and students with a copy of its Code of Practice. DISCLAIMER The views expressed in the training materials and course presentations do not necessarily represent the views of the Institute. Whilst all care is taken in providing training services, PVET Institute does not accept any liability for the use made by the client or its employees or agents of any training products. This publication does not purport to be legal advice, and is provided as a general guide only. Some information may be superseded by changes of law or training packages or policy. Every precaution has been taken in the preparation of this manual. PVET Institute takes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein. These training materials have been prepared for use as part of a structured Vocational Education and Training Course shown only by use within this context. These training materials have been prepared for use in a structured Vocational Education and Training Course run by PVET Institutes. The materials contained within this publication are intended for use within the structure of the course. Course fee, terms and duration may vary or change without notice. PVET Institutes will take no liability for any damages or loss resulting in course fee, terms or duration changes. 17