Customer Feedback Summary Of 7,843 customers surveyed, 4,583 responded Clean & Safe 91% Value 92% Schedule 91% Quality Of Materials 97% Quality Of Workmanship 94% Sales Knowledge 94% Recent Reviews & Published Comments Wendel M. Grand Rapids, MI Sep 14, 2018 Overall we were happy with the project. Chuck was very cooperative. We plan to use them in the future other projects. Anthony B. Berkley, MI Sep 13, 2018 There was a small piece of aluminum siding that was bent during installation. I notified them the next day and a repair tech was sent out the following week and replaced. They even went as far to match my house paint siding. Barbara K. Garner, NC Sep 12, 2018 Mr. Roof was very professional. Curtis provided quality inmation about the products, cost and options. They were able to complete the job within our desired time frame. The roof looks good. Dennis T. New Albany, IN Sep 12, 2018 Consultant was very helpful and understanding of our needs. They completed the job ahead of schedule Page 1 of 5
Louise D. Westland, MI Sep 11, 2018 Debra C. Detroit, MI Sep 08, 2018 Kevin K. Sep 06, 2018 This is the second time I hired Mr. Roof to do both my house and my garage. The crew arrived on time, worked until it was done and it took less time than I was quoted. They were efficient, cleaned up the mess. You would never have even known they were there. I love the way the roof looks. I left it up... Mr. Roof was very professional and diligent on the job. Sure hoping we were the one off case, but we had a project open 4 months bee the work was completed. The employee who was handling our project started off communicating with us well, however, close to the time of completion (after again being inmed of our long wait time) was unprofessional... Gary K. Cary, NC Worth every penny. Great job. Omelia Y They were very prompt and efficient! They were just wonderful! Brian O. Heath, OH From the original consult to the final installation we have been very pleased with every aspect of the Page 2 of 5
James B. The work was done fast and done really good. Brittany B. Franklin, TN Micheal M. Westland, MI Matt R. Canton, MI Everything went pretty smoothly. Reasonably priced, excellent service. Good work by the workers but be careful of the estimate that you receive. Gordon N. Brighton, MI They are very professional. They permed everything that we talked about. I am very satisfied with the product I received. I was also very pleased with the staff that I worked with. Paul S. Dearborn Hts, MI They were very easy to work with. The salesman was a great person. They did what they said they would do. They did it in a speedy and timely manner. Donna W. Wyoming, MI They did a great job! We are happy with it! Page 3 of 5
Michael R. Liberty Township, OH We will be using Mr. Roof Cincinnati again to replace our roof in the future. Gina C. Middletown, OH Chris F. Bardstown, KY Mozell M. Erwin, NC Great experience and I love my new windows! They were very professional and did a fantastic job. Had an emergency and had to reschedule and they handled that very professionally and were very understanding. They can out at our schedule time and done the new roof at home in no time at all. Roofer done and excellent job. Clarence T. Germantown, OH The roofer was here early, started work right away. Even tho it was very hot I was impress with there work. Melissa S. Goodlettsville, TN Aug 30, 2018 They do poor work. Sam S. Westerville, OH Aug 30, 2018 Was sold a roof, but not sure it was needed. Really was only looking gutter and soffit repair. Customer service was lacking once the job was scheduled and especially after the job was completed. Still haven't heard from anyone at Able to check how the job was done and follow up with me. Page 4 of 5
William G. Burlington, KY Aug 22, 2018 Jo S. Raleigh, NC Aug 17, 2018 Earl S. Nashville, TN Aug 15, 2018 Randy R. Garner, NC Aug 15, 2018 They were very professional and on time. I am extremely satisfied with the product. I could not ever imagine using another company but Mr. Roof. They did a superb job. It is a job well done. From start to finish, we were thoroughly pleased. They did a fine job on the windows. I had Mr. Roof put a new roof on my house. My homeowner's insurance paid it due to weather related damage. Mr. Roof did the roof what the insurance paid me but would not tell me the true cost of my roof. I do not know if I paid $6000 a $3000 roof. The project manager did not come the... Joe H. Cincinnati, OH Aug 10, 2018 very thoughtful about arriving on time Angel P. Clarksville, TN Aug 08, 2018 Excellent service by a very professional company. Page 5 of 5