CHC52015 Diploma of Community Services

Course Description International Students T his qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities Training Location Main Campus Australian Academy of Management and Science (AAMS) 14-18 Douglas Road QUAKERS HILL NSW 2763 Sydney CBD Campus: 474 Kent Street, Sydney NSW 2000 Canberra Campus: 5/118-128 Mawson Place, Mawson ACT 2607 Training Schedule Quakers Hill and Canberra Shift times Shift No Days T imes Duration pwk 1 Monday T uesday; Wednesday 2 Wednesday; T hursday; Friday CHC52015 Diploma of Community Services 9am-4.00pm 9am-4.00pm 9am-3pm 3.30-9.30pm 9am-4.00pm 9am-4.00pm (20 hours on premises) (20 hours on premises) 3 Monday to T hursday 4.30pm -9.30pm (20 hours on premises) Work placement Work placement hours are as according to shift hours of the commercial operation and therefore may be outside these scheduled training hours. However students must maintain their student visa requirement of 20 hours pwk whilst at work placement Sydney CBD Shift times Shift #1. 4.30pm -9.30pm Monday to T hursday (20 hours on premises) Target Group T his course is designed for international students who wish to enter the Community Services sector with the responsibility for the coordination and management of agencies delivering services to people with a disability. Workers in this role are usually also involved in service delivery, either direct client work and/or community development projects. Workers at this level ha ve responsibility for the supervision of other staff and volunteers. Workers at this level are required to have an understanding of Indigenous culture and history and to work with local communities in the provision of services. T hese students: may have overseas experience but it is anticipated that they will have limited experience with Australian community services sector, management, team leading and an understanding of Indigenous culture and history. T his information is provided in the selection of course core and elective units and in the learning material as international students might have limited Australian LLN proficiency and must demonstrate this proficiency as a condition of registration as detailed below in the AAMS Entry Requirements Fly er CHC52015 Diploma of Community Serv ices V1.3 /04/18 Page 1 of 10

AAMS Entry Requirement: 1. Applicants must demonstrate English proficiency of 5.5 as a minimum in IELT S or recognised equivalent. (Applicants who have achieved less than IELT S 5.5 score must provide a certificate indicating they have completed an English language course and have now achieved the required level). A. providing a certificate indicating they have completed an accredited English language course i.e. An English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider or B. have completed another accredited course in Australia at AQF III level or C. pass the AAMS LLN T est Students not able to demonstrate English proficiency will be directed to obtain the required English training from another RT O prior to continuing their registration with AAMS 2. Meet the necessary academic minimum requirement to enrol in AAMS which is the Australian High School Certificate or its equivalent (with a minimum of overall Pass mark in Year 12.) or overseas equivalent school qualifications. Showing adequate core skills of being able to learn, read, write, research, use technology, work in teams and use numeracy as these skills are embedded in the study of this program 3. Meet the AAMS financial registration criteria (for all courses). i.e. sign an agreement that they agree to meet fee instalment requirements when due. 4. Must sign a written agreement that they agree to study for full time hours i.e. 20 hours per week and maintain satisfactory academic performance at all times- as per the AAMS training schedule 5. Must sign a written agreement that they agree to undertake their work placement at suitable regulated care provider as organised by AAMS. Maintain their student visa requirements whilst at work placement and cover all costs i.e. travel to work placement locations 6.Must agree to maintain all AAMS terms and conditions 7. Applicants must be 18 years of age or older at the time of their initial application. AAMS does not enrol students under the age of 18 years. 8. Students are required to provide a current Polic e clearance, which is required for student work placement in the CHC qualifications, prior to accepting an offer of enrolment. Students must provide copy of police clearance from their home coun try and arrange local Australian police clearance before they go on placement. 9. Students must demonstrate/explain some prior experience, affinity or involvement with community, welfare or disability work a s evidence of personal suitability including empathy and compassion (refer to enrolment form) Qualification On successful completion of the course students are eligible to receive CHC52015 Diploma of Community Services and a Statement of Results. Otherwise students will receive a Statement of Attainment. Accreditation AAMS is a Registered T raining Organisation (RTO code 91354 and CRICOS Provider code 02882M) registered to deliver the CHC52015 Diploma of Community Services. T his qualification is recognised under the Australian Qualifications Framework (AQF). Course Duration and Enrolment T he course is 78 weeks duration including holidays. Supervised training on premises totals 1100 hours of face to face tuition (classroom + practical) in addition the course involves 100 hours of mandatory work placement. International students are required to undertake fulltime course work of 20 hours per week with a minimum of 80% attendance and satisfactory academic performance at all times. T hese are requirements of the student visa. Holidays AAMS holiday periods are at the end of each 10 week training period. T here is a 2 week break in April, June, September and a 6 week break in December. Fly er CHC52015 Diploma of Community Serv ices V1.3 /04/18 Page 2 of 10

Academic exit pathway T his course is a managerial level course in Community Services. Students after successful completion of this course who wish to enhance their knowledge in this area may undertake the CHC62015 Advanced Diploma of Community Sector Management. Vocational Outcome Graduates of the CHC52015 Diploma of Community Services may gain employment as a Welfare Support Worker: o Coordinator of Volunteer Work o T eam Leader o Care T eam Leader o Support Facilitator (Community Services) o Community Development Worker for Social Housing o Community Recreation Coordinator o Housing Assistant o Assistant Community Worker o Community Worker o Case Coordinator (Disability) o Community Access Coordinator o Case Coordinator (Community Services) o Welfare Support Worker o Disability T eam Leader o Support Facilitator (Disability) o Assistant Community Services Worker Training Resources Provided by AAMS Students will be provided with All learning and assessment material Practical training in a simulated commercial environment on premises Qualified trainers with extensive industry experience Class rooms fitted with audio/visual facilities and training resources Computer facilities with internet access Reference library Training methods Supervised face to face training in classrooms under the supervision of AAMS trainers. Supervised face to face training in work placement under the supervision of AAMS trainers and workplace supervisors. Assessment Methods Assessment is based on competency, that is the ability to perform specific skills and is done through a combination of observation, discussion, written assignments, tests, examinations, and/or practical application and work related projects. When conducting a competency based assessment, the assessor will work with you to collect evidence of your work performance using the competency standards as benchmarks. Competency based assessment is generally activity based and practical. However, competence also means that you must display an understanding of the knowledge that underpins the performance of the task. Disciplinary Procedures All AAMS students are subject to Australian civil and criminal laws and to the AAMS Disciplinary Policy and Procedure. International students that do not adhere to students visa conditions of study and 80% minimum attendance, unsatisfactory academic progress will be subject to the academy s warning and reporting procedures. Furthermore, serious breach of the academy s policies and procedures such as non-payment of tuition fees sexual harassment, carrying and usage of drugs discrimination against any race, gender, culture or religion will be subject to possible expulsion and reported to DIAC. Access and Equity All AAMS s staff is required to practice the Access and Equity policies and procedures which demand all staff at all times to provide the same level of services to all prospective and enrolled students. Fly er CHC52015 Diploma of Community Serv ices V1.3 /04/18 Page 3 of 10

National Recognition AAMS is committed to its obligation under the Standards for NVR registered training organisation for national recognition. National recognition is the process that credit award for Australian Qualifications Framework (AQF) qualifications and Statements of Attainment issued by other Registered T raining Organisations (RT O) enabling individuals to receive national recognition of their achievements. Credit can be either a direct recognition of a course completed at another RT O or a combination of national recognition and credit transfer. Contact AAMS for further information. Recognition of Prior Learning (RPL) and Credit Transfer (CT) If students have received a competent result for a unit with the exact same code as listed on the AAMS course structure they may apply for CT at the time of registration. If students have any previously acquired and evidenced knowledge and skills (through formal/informal training, work and life experience and through third party recognition) they can apply for RPL for whole units also at the time of registration. Students will need to contact AAMS for application forms and information on the RPL / CT process. T o apply for Recognition of Prior Learning students will need to complete the RPL / CT form and provide supporting evidence Evidence may include: Interview/professional conversation Observation and questioning including workplace visits Portfolio of work, which may include completed assessment items from previous study Supplementary assessment tasks or challenge test - oral, written or practical Assessment where no training is involved T rade test Authentication of evidence by supervisor or employer Unsuccessful applicants have a right to formally appeal the RPL / CT outcome, through the Academy s appeals and complaints process Welfare and Guidance AAMS is committed to accommodate special circumstances (such as a disability) of individual students through reasonable adjustment where possible. Students may make an appointment at any time to see AAMS staff for advice relating to study on issues such as: managing your time setting and achieving your goals motivation ways of learning coping with assessments looking after yourself Our staff will assist you in how to seek help with local welfare and guidance services as required. However, students with welfare and guidance needs beyond the expertise of AAMS staff will be referred to external specialist agencies. Enrolment process Once enrolment has been confirmed, and you have signed a letter of offer / student agreement you will receive your COE and be required to make the first payment. Following this all students must attend an induction and you will be advised of the induction date. Please note: overseas health cover (OSHC) is compulsory for students on a student visa. Payment must include the following: (Please note tuition and OSHC fees are subject to change) Course Fee T he total course fee is $20,350. T his is comprised of; T uition fee (payable in instalments) = $19,900 Enrolment fee = $250.00 (non-refundable) Reference materials = $200 Fly er CHC52015 Diploma of Community Serv ices V1.3 /04/18 Page 4 of 10

Other mandatory fees OSHC Bupa Premium Price List Guide Single Family 1 Year $605 $2,508 2 Years $1,561 $7,194 It is an essential requirement of your student visa that you have adequate health cover while you are studying in Australia. You are required by law to pay for Overseas Student Health Cover (OSHC). If you do not have health cover (also called health insurance ) you fail to meet your visa conditions and risk having your visa cancelled. OSHC helps pay for medical and hospital care should you become ill during your stay in Australia. AAMS preferred health care provider for Overseas Student Health Cover (OSHC) is Bupa. For information about overseas student health cover prices (premiums) and the services you will receive from Bupa OSHC, please refer to the website: http://www.bupa.com.au Other optional fees (payable upon usage) Course fees do not include: T he cost of travel to work placement Police clearance check ($60 approximately) RPL fee (if applicable): $100 per unit assessed. No charge for CT. Note: all fees and charges are subject to change with notification First Instalment of Fees Payable At the time of enrolment, the students are required to pay: Enrolment fee + instalment #1 tuition fee + OSHC + $200 material fee Fee instalment schedule Payment Details At enrolment Payable Enrolment Fee (Non-refundable) $250.00 In full at enrolment T uition fee (First Instalment) $7000.00 OSHC (Single/ Family) ( Year) As per OSHC Bupa Premium Price List Guide Material fee $200 Tuition fee instalments 2 nd instalment $2500 Start of T erm 3 3 rd instalment $2500 Start of T erm 4 4 th instalment $2500 Start of T erm 5 5 th instalment $2500 Start of T erm 6 6 th instalment $2900 End of course Fees Fees are levied on all courses offered. A non-refundable enrolment fee of $250.00 is required at the time of enrolment. T he enrolm ent deadline is 14 days prior to the c om m enc em ent of courses. Remaining course fees must be paid in advance in their instalment entirety as per the schedule above Students will be issued with receipts. FEES AND REFUND POLICY All requests for refunds must be lodged in writing to the Chief Executive Officer using the AAMS Fee Refund Request Form. AAMS respects and protects the rights of its students in accordance with the Privacy Act. Where a refund has been deemed payable the payment will be made within 14 days. Where a student s Visa has not been granted, a full fee refund less the $250 enrolment fee will be granted. Fly er CHC52015 Diploma of Community Serv ices V1.3 /04/18 Page 5 of 10

Refunds paid if AAMS defaults: All course fees paid by the student will be refunded within two (2) weeks after the default date Students will be provided with a statement explains how the refund amount has been worked out AAMS defaults when: T he course does not start on the agreed starting day, or T he course ceases to be provided before it is completed. or T he course is not provided in full to the student. Refunds paid if the student defaults: If the student s application for Australian student visa is rejected, any course fees paid (less enrolment fee) will be refunded. If the visa has not been issued on time for commencement of the course, the student must contact AAMS in writing and another commencement date will be organised without any additional cost. If AAMS does not receive any information a t the time of commencement of the course, then the student will not be entitled for a refund of the course fee paid for the first term. If the student fails to commence the course after the visa has been granted or withdraws after commencement of studie s, then the student will not be eligible for any refund for the course fees paid in advance. T his agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia s consumer protection laws. Students are able to pursue other legal remedies where in disagreement with the Academy s decision regarding their tuition fee refund. Police Clearance All students are required to provide a current Police clearance check, which is required for student work placement in the qualification, CHC52015 Diploma of Community Services. International students have a police clearance from their home country as per their visa conditions and must arrange a local Australian police clearance before they go on mandatory work placement. Work Placement Duration T he course includes a mandatory work placement in a com mercial licensed/regulated operation totalling the hours as per the training schedule. Work placement hours are as according to shift hours of the commercial operation and therefore may be outside the AAMS scheduled training hours. However students must maintain their student visa requirement of 20 hours pwk whilst at work placement Organisation AAMS will organise appropriate commercial operations for students to undertake work placement. T hese operations will provide all of the facilities, equipment and resources required by the student to undertake work and unit requirements. As far as possible the locations will be in the local area of the training premises however if this is not possible AAMS will need to locate work placements where available. Agreements Students will be required to sign a written agreement that they agree to undertake their work placement at the suitable commercial operations as organised by AAMS Maintain their student visa requirements whilst at work placement and cover all costs i.e. travel to work placement locations Purpose T he purpose of work placement is to provide students the opportunity to demonstrate the knowledge and skill requirements of the units in the course for which performance at an actual work site is required (or for which AAMS cannot provide a closely simulated environment). During placement students will receive both training and assessment including: Apply theory to practice Practice and consolidate their knowledge and skills Demonstrate competence in pre-determined units of the course Demonstrate their ability to communicate and work productively with staff and agency clients Fly er CHC52015 Diploma of Community Serv ices V1.3 /04/18 Page 6 of 10

Enhance their personal and professional development Build their professional confidence Documentation AAMS will provide students with all required placement documentation including: Student Manual containing all organisational details including: relevant policies, procedures, terms and conditions, duties and obligations, behaviour, uniform, student support. AAMS will also provide all required student learning and assessment material form placement including recording registers for shift times as well as journals etc as required Costs T he cost for AAMS to organise and operate work placements is covered in the tuition fee. Students will be required to pay for any travel costs, own personal costs as well as any specific dress or uniform costs Student support All students are supported throughout the enrolment process and whilst they are training at AAMS both in classrooms as well as on work placement - this support includes: o Information covering living, working and studying in Australia o Reasonable adjustment o Learning support o Assessment support o Assistance with sourcing external support for personal issues o Critical incident o Support whist on work placement T his information is available to all applicants and students on the AAMS website. Whilst on placements students are able to contact AAMS Student Services whenever they need to, liaise with their T rainer/assessor during scheduled visits, talk to their work placement employer or supervisor. T rainer/assessor Scheduled Visits T he dedicated AAMS T rainer/assessor will make a workplace site visit at scheduled times for the purposes of : training, assessment, student support, meetings, complaints and appeals, issues etc. T he AAMS trainer/assessor will also make unscheduled site visits if required eg emergency, accident, termination of placement, behaviour issues, WHS, critical-incident, bullying, harassment or discrimination etc. Shift Scheduling All work placements occur at scheduled shift times as per the requirements of the placement provider. T hese times are shown on the training schedule as attached at the end of this information flyer. Any changes to scheduled times wi ll be notified to all parties as early as possible Attendance and Progress Whilst at placement students are required to maintain all student visa, AAMS and employer requirements with regards to attendance, academic progress, dress and behaviour AAMS Adheres to: Sex Discrimination Act 1984 Human Rights and Equal Opportunity Act 1986 Racial Discrimination Act 1975 Anti-Discrimination Act (NSW) 2009 Disability Discrimination Act (Commonwealth) 2005 Fly er CHC52015 Diploma of Community Serv ices V1.3 /04/18 Page 7 of 10

ESOS Act 2000 National Vocational Education & T raining Regulator Act 2011 National Code of Practice (2007) Privacy Act 1988 Australian Qualifications Framework (AQF) Third Parties involved AAMS uses Student Recruitment Agents in the marketing of training and in the recruitment and selection of students. T hese agents act, under written agreement, to represent AAMS to prospective students. AAMS monitors and governs the marketing and recruitment activities of all its agents and provides all agents with official AAMS RT O, product and service information. AAMS does not condone or support any agent offering inducements to register or guaranteeing any training outcome as no inducement or guarantee exists. Fly er CHC52015 Diploma of Community Serv ices V1.3 /04/18 Page 8 of 10

CHC52015 Diploma of Community Services Code Title Core / Elective HLT WHS004 Manage work health and safety C CHCLEG003 Manage legal and ethical compliance** C CHCCOM003 Develop workplace communication strategies C CHCDIV003 Manage and promote diversity C CHCADV002 Provide advocacy and representation services E CHCCDE011 Implement community development strategies E CHCDEV002 Analyse impacts of sociological factors on clients in community work and services C CHCDEV001 Confirm client developmental status E CHCDIS008 Facilitate community participation and social inclusion** E CHCDIS010 Provide person-centred services to people with disabilities with complex needs** CHCCCS007 Develop and implement service programs C CHCCSM005 Develop, facilitate and review all aspects of case management E CHCDIS005 Develop and provide person-centred service responses** E CHCCSM004 Coordinate complex case requirements E CHCMGT005 Facilitate workplace debriefing and support processes C CHCPRP003 Reflect on and improve own professional practice C External Work Placement 100hrs **Common in CHC43115 Certificate IV in Disability E Fly er CHC52015 Diploma of Community Serv ices V1.3 /04/18 Page 9 of 10

Training Schedule Week Subject Classroom 1-2 HLTWHS004 Manage work health and safety 40 3-5 CHCLEG003 Manage legal and ethical compliance ** 60 6-10 CHCCOM003 Develop workplace communication strategies 80 11-16 Term break 1 (6 weeks) 17-19 CHCDIV003 Manage and promote diversity 60 20-23 CHCADV002 Provide advocacy and representation services 70 23-26 CHCCDE011 Implement community development strategies 70 27-28 Term break 2 (2 weeks) 29-33 CHCDEV002 Analyse impacts of sociological factors on clients in community work 100 and services 34-36 CHCDEV001 Confirm client developmental status 60 37-38 CHCDIS008 Facilitate community participation and social inclusion** 40 39-40 Term break 3 (2 weeks) 41-44 CHCDIS010 Provide person-centred services to people with disabilities with complex 90 (70) needs 44-47 CHCCSM005 Develop, facilitate and review all aspects of case management 60 47-50 CHCCCS007 Develop and implement service programs 70 51-52 Term break 4 (2 weeks) 53-57 CHCDIS005 Develop and provide person-centred service responses** 100 58-60 CHCCSM004 Coordinate complex case requirements 60 61-62 CHCMGT005 Facilitate workplace debriefing and support processes 40 63-68 Term break 5 (6 weeks) 69-73 Work placement 74-78 CHCPRP003 Reflect on and improve own professional practice 100 NB: Term break holiday duration is subject to date of commencement Work placement 100 Variations to Total Course Duration: The time for completion may be influenced by individual learner requirements eg existing skills and experience and any gap and full unit training requirements. Applicant Questions: If you have any question please contact AAMS by phone or email (or come in to our head office) Thank you for considering AAMS for your learning needs Fly er CHC52015 Diploma of Community Serv ices V1.3 /04/18 Page 10 of 10