Library & Archives Service Library Assistant Collections & Digital Services (Ref: PSS-LAS-2018-01) Further Particulars 1 The London School of Hygiene & Tropical Medicine The London School of Hygiene & Tropical Medicine is a world-leading centre for research and postgraduate education in public and global health. Our mission is to is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice. Founded in 1899, the School has expanded in recent years at its two main sites on Keppel Street and Tavistock Place. Our staff, students and alumni work in more than 150 countries in government, academia, international agencies and health services. Research income has grown to more than 110 million per year from national and international funding sources including UK government and research councils, the uropean Union, the Wellcome Trust, Gates Foundation and other philanthropic sources. The School s multidisciplinary expertise includes clinicians, epidemiologists, statisticians, social scientists, molecular biologists and immunologists, and we work with partners worldwide to support the development of teaching and research capacity. Our education provision has expanded to more than 1,000 London-based Master's and Research students, 3,000 studying postgraduate courses by distance learning, and 1,000 each year on short courses and continuous professional development. Our free online courses (MOOCs) are studied by more than 30,000 participants globally. The School performs well in various global university league tables. In the US News Best Global Universities Ranking 2017, we are ranked sixth in the world (together with Oxford University) in the fields of social sciences and public health. In the 2016 CWTS Leiden Ranking, the School was ranked fifth in the world for research impact across all disciplines, based on the share of institutions outputs within the top 1% of papers by citation in all areas of science and independent of size of output. The School was named University of the Year 2016 by Times Higher ducation, in recognition of our response to the bola epidemic. The School is a member of the M8 Alliance of Academic Health Centres, Universities and National Academies, the Association of Schools of Public Health in the uropean Region, and the Consortium of Universities for Global Health. 1
2 The Library & Archives Service The primary role of the Library & Archives Service (LAS) is to support the School in its mission to improve health and health equity in the UK and worldwide, working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice. The Library & Archives Service seeks to provide excellent information-related services, resources and support to the School s staff and students, and to contribute to a creative and supportive working environment in line with the School s values. The Library & Archives Service also welcomes external researchers and visitors who wish to consult its specialist collections. The Library & Archives Service provides an excellent standard of customer service in the delivery of services to users, and offers an extensive programme of information skills teaching and support. It facilitates access to a comprehensive collection of printed and electronic material in the fields of public and global health, and provides support for open access publishing within the School. The archives of the School date from the mid-nineteenth century and consist of correspondence and personal papers of scientific, medical and global health professionals. The service also provides a records management service and support for research data management within the School. The Library & Archives Service organogram is attached. This post is one of three full-time Library Assistants who rotate duties every five months and who are based in turn in either the User Support & Information Services Team or the Collection Support & Digital Services Team, two of three sections within the Library & Archives Service. Within these wider teams the responsibilities of the post include staffing the nquiries Desk, provision of support to users, and delivery of services provided by each team including inter-library loan & document delivery, reading lists, and collection management. 3 The Post The post is based in the Library & Archives Service led by the Head of Library & Archives Service. The post rotates duties every 5 months and is based in turn within either the User Support & Information Services Team managed by the User Support Services Librarian or the Collection Support & Digital Services Team managed by the Collections & Digital Services Librarian, and reports to either the Assistant Librarian (User Services), Assistant Librarian (Information Services) or Collection Services Manager. The post holder is required to work 9.30-17.30 Monday to Friday, and in addition participates in the early, evening and Saturday morning rotas, working 9.00-17.00, 13.00-19.30, or 10.00-12.30 (with the previous Friday afternoon off in lieu) respectively. There may be occasions when members of staff are approached to work at other times in order to cover for colleagues who are off sick or on leave. The post is full-time permanent (1 FT). Duties commence as soon as possible after interview. 2
4 Job Description Job Title: Library Assistant Department: Library & Archives Service Faculty/Professional Service: Professional Services Location: London Reports to: Assistant Librarian (User Services)/Assistant Librarian (Information Services)/Collection Services Manager Responsible for: N/A Full Time/Part Time/Casual: Full Time Permanent Hours: 1 FT Grade: PSP 3 Overall Purpose of the job The Library Assistant is one of three full-time Library Assistants who rotate duties every five months and who are based in turn in either the User Services Team, Information Services Team or Collection Services Team, reporting to either the Assistant Librarian (User Services), Assistant Librarian (Information Services) or Collection Services Manager. The Library Assistant is responsible for supporting and assisting all aspects of the delivery of library services, ensuring an excellent standard of customer service. The Library Assistant based in the User Services Team is responsible for the operation of the Inter-Library Loan & Document Delivery service, processing requests and providing support, obtaining copyright-cleared copies of material for teaching purposes, generating and processing financial records and maintaining records and statistics, liaising with users, the British Library and the Finance Office as required. The post holder assists with the administration of user records and reciprocal access schemes, the provision of extended services for disabled and dyslexic users, the collation of statistics as required, and the provision of signage, user guides and web information. The Library Assistant based in the Information Services Team is responsible for the operation of the Reading Lists service, processing reading lists and providing support via Leganto, scanning material under the terms of the CLA Licence, linking lists to Moodle, liaising with users, e- learning staff and the Teaching Support Office as required. The post holder assists with the administration of the Library s programme for teaching information skills, collection development activities, the collation of statistics as required, and the provision of signage, user guides and web information. The Library Assistant based in the Collection Services Team is responsible for the operation of collection management, maintaining order and item information for print and electronic material on Alma and providing other associated records, checking in and processing print material and claiming print copies and e-access as required, undertaking binding, repairs and withdrawals and processing requests for material held in off-site stores, liaising with users, suppliers and depository staff and the Finance Office as required. The post holder assists with the administration of discovery tools, the provision of support for users accessing resources provided by the Library, the collation of statistics as required, and the provision of signage, user guides and web information. 3
The Library Assistant actively engages with users to promote the service and to gather feedback, and actively contributes to the development of the service. The post holder participates in staff meetings and events, staff rotas and nquiries Desk duties, and induction training as required. Principal Duties and Responsibilities (xamples) Communications Communicating regularly with relevant School staff and external institutions/organisations in the operation of library services Designing and producing signage, guides and web information for Library users Communicating daily with the Library Team, and with Library users in the course of answering enquiries received in person, by telephone, via email and social media Providing written and verbal reports to the Assistant Librarian (User Services)/Assistant Librarian (Information Services/Collection Services Manager and User Support Services Librarian/Collections & Digital Services Librarian on matters relating to library services Promoting the Library services and collections to members of the School and beyond Teamwork and Motivation Working with the Assistant Librarian (User Services)/Assistant Librarian (Information Services/Collection Services Manager, User Support Services Librarian/Collections & Digital Services Librarian and other Library & Archives Service staff to ensure the successful delivery of library services Providing cover for absent colleagues, particularly those working in the Library Team, often at short notice Participating in staff meetings and events and induction training as required Contributing actively to the work of the Library & Archives Service in its support of the work of the School Liaison and Networking ngaging with users and liaising with relevant School staff and external institutions/organisations in the delivery and development of library services Maintaining awareness of developments within the School and within the field of library & information science Service Delivery nsuring an excellent standard of customer service in the delivery of library services Operating the Inter-Library Loan & Document Delivery Service Operating the Reading Lists Service Operating collection management Promoting the Library s services and collections to members of the School and beyond Dealing with enquiries received in person, by telephone, via email and social media Decision Making Following existing procedures to make decisions in response to specific queries from Library users, Library staff, relevant School staff and external institutions/organisations, often alone Working with minimal supervision and taking decisions when the Assistant Librarian (User Services)/Assistant Librarian (Information Services/Collection Services Manager and User Support Services Librarian/Collections & Digital Services Librarian is absent, exercising appropriate judgement as to when a matter should be referred to another member of staff Planning and Organising Planning own work and daily activities to ensure that competing priorities are achieved and that service standards are met 4
Assisting with administration of user records and reciprocal access schemes, the provision of extended services for disabled and dyslexic users, the administration of the Library s programme for teaching information skills, collection development activities, the administration of discovery tools, the provision of support for users accessing resources provided by the Library, the collation of statistics as required, and the provision of signage, user guides and web information Contributing to regular team meetings and events about library services Initiative and Problem Solving Answering queries from Library users, Library staff, relevant School staff and external institutions/organisations based on experience and knowledge Interpreting information and context in order to resolve problems and provide a professional service to users, exercising appropriate judgement as to when a matter should be referred to another member of staff Analysis and Research Collating statistics and monitoring service standards Undertaking research using the collections to answer enquiries, create exhibits and write blog posts Additional Information Generic duties and responsibilities of all LSHTM employees This job description reflects the present requirements of the post but may be altered at any time in the future as duties and responsibilities change and/or develop providing there is full consultation with the post-holder. The post-holder will carry out any other duties, tasks or responsibilities as reasonably requested by the line manager, Dean of Faculty, Head of Department or Director of Professional Service. The post holder will be responsible and accountable for ensuring all School policies, procedures, Regulations and employment legislative requirements are adhered to including equality and diversity and health and safety. This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individual performance review (appraisal) process. 5
5 Person Specification This form lists the essential and desirable requirements needed by the post holder to be able to perform the job effectively. Applicants will be shortlisted solely on the extent to which they meet these requirements. Job Title: Library Assistant Department: Library & Archives Service Competency vidence /D ducation, A recognised degree Qualifications and Training xperience Proven experience of working successfully in a library xperience of working in a higher education or D medical library Knowledge Demonstrable knowledge of issues relating to the delivery of library services Knowledge of and interest in developments in D the field of library & information science Personal Qualities xcellent oral and written communication skills, including the ability to effectively communicate complex information to a variety of audiences Service oriented with excellent interpersonal skills, including the ability to quickly establish effective working relationships with staff and students from a variety of backgrounds xcellent organisational skills, including the ability to prioritise work and adopt a flexible approach Proven ability to work as a member of a team without supervision Proven ability to take responsibility and demonstrate initiative =ssential: Requirement without which the job could not be done D=Desirable: Requirements that would enable the candidate to perform the job well Date compiled: April 2018 6
6 Salary and Conditions of Appointment This post is full-time and permanent. The post holder is required to work 9.30-17.30 Monday to Friday, and in addition participates in the early, evening and Saturday morning rotas, working 9.00-17.00, 13.00-19.30, or 10.00-12.30 (with the previous Friday afternoon off in lieu) respectively. The salary will be on the Professional Support Pathway Grade 3 scale in the range 24,761-28,053 per annum inclusive. The post will be subject to the LSHTM terms and conditions of service. Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this, there are discretionary Director s Days. Membership of the Pension Scheme is also available. 7 Applications Applications should be made on-line via our website at http://jobs.lshtm.ac.uk and should also include the names and email contacts of two referees who can be contacted immediately if shortlisted. Any queries regarding the application process may be addressed to jobs@lshtm.ac.uk. The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. There is no requirement to provide a CV and an answer to any of the criteria such as Please see attached CV will not be considered acceptable. Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date. 8 Asylum & Immigration The School will comply with the Immigration, Asylum and Nationality Act 2006, which requires all employees to provide documentary evidence of their legal right to work in this country prior to commencing employment. Candidates will be required to email a copy of their passport (and visa if applicable) to HR prior to their interview and if appointed will be asked to bring the original documents in to be copied and verified before their start date. This role does not meet the minimum requirements set by UK Visas and Immigration to enable sponsorship of migrant workers. Therefore we cannot progress applications from candidates who require sponsorship to work in the UK. Further information about Certificate of Sponsorship and eligibility to work in the UK, can be found at: www.ukba.homeoffice.gov.uk/employers/points 9 Further information Further information on the School can be obtained from the website at http://www.lshtm.ac.uk/ The Library & Archives Service website is at http://www.lshtm.ac.uk/library The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer 7