Trainee Assessment Working collaboratively Unit standard Version Level Credits 28984 Work collaboratively in a health or wellbeing setting 2 4 10 Your name: Your workplace: Your date of birth: NSN number (if you know it): Declaration I was told about and understand the assessment requirements and appeals process. I have prepared my answers myself. Any evidence I have provided as my own, I produced myself. I understand that this assessment may be used for moderation and quality control purposes. I understand that when I achieve this unit standard my result will be registered with the New Zealand Qualifications Authority. I confirm the above declaration: Yes No Date:
Assessment summary (completed by assessor) Trainee s performance summary Assessment tasks Assessor s signature Date achieved Task 1: Multidisciplinary teams Task 2: Work collaboratively Task 2 Observation Unit standard results I have assessed the trainee and confirm that the requirements have been met to demonstrate competency in: Unit standard Version Level Credits 28984 Work collaboratively in a health or wellbeing setting 2 4 10 Assessor s name: Signature: Assessor s number: Date: Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 2
Trainee information Before you start The assessor/observer will talk about what you need to do. You may have been observed doing some of these tasks already, or there may be workplace documents you have completed, such as a workplace incident report, which documents what you have done at work. You may bring evidence of what you have done already, such as your induction training log, or proof of competency from a course you have completed, eg a marked assessment or project. This may be recorded as evidence. As you go Answer all questions. Refer to real situations when answering questions. Follow the instructions for each task. For knowledge assessment questions you can choose to write your answers or your assessor may record your verbal answers for you. Your assessor or observer will complete the observation form in this assessment when they observe you working collaboratively. If you need help with this assessment, please contact your assessor. When you finish Make sure you have completed any parts where the assessor/observer has said you need to do more work. Appeals If you wish to appeal against the assessment result or process, talk to your assessor. If you are still not satisfied, you can appeal to Careerforce by completing the assessment result appeal form. You can find this form online at www.careerforce.org.nz/contact/forms Feedback Careerforce regularly reviews our assessment and learning resources. As a user, we would appreciate feedback on how you found it. Feedback can be provided to Careerforce via: our online feedback form at www.careerforce.org.nz/contact/resource-assessment-feedback email to info@careerforce.org.nz Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 3
Definitions Health professional refers to a person who is registered as a practitioner of a particular health profession to deliver health services in accordance with a defined scope of practice. A multidisciplinary team has members of different healthcare professions, each with specialised skills and expertise, who coordinate and communicate with each other to provide quality care. Culture includes but is not limited to cultures based upon: age. class. disability. ethnicity. gender. sexual orientation. cultures within Māori, Pākehā, Pasifika and Asian groupings, including identification with a culture through birth, adoption, genealogy or whakapapa. To work collaboratively means to work with one or more people together to achieve a common goal. An organisation s policies and procedures are the policies and procedures of the employer and include ethical codes, standards and other organisational requirements. An observer is someone who understands the assessment, works closely with you and can confirm that you have performed the task competently. The terms verifier and verification may be used in some assessments instead of observer or observation. Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 4
Task 1: Multidisciplinary teams This task requires you to show your understanding of a multidisciplinary team (MDT) and working collaboratively with others. 1 Describe the structure of a multidisciplinary team in your workplace. Your answer must include each person s role and responsibilities (including your own) and describe how each person contributes to achieving the common goal. Team members in your multidisciplinary team may include: support workers. senior support workers. peer-mentors. registered nurses. health professionals. people accessing services. family/whānau. other team members. Team member Their roles and responsibilities How they contribute to achieve the common goal of the team My role as support worker Team member role: Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 5
Team member role: Team member role: Team member role: Team member role: Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 6
2 What are two benefits of working in a multidisciplinary team to achieve team objectives? First benefit: Second benefit: 3 What are two potential barriers to achieving team objectives when working in a multidisciplinary team? First barrier: Second barrier: Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 7
4 What are two benefits of working with a person and their family/whānau? First benefit: Second benefit: 5 What are two potential barriers when working with a person and their family/whānau? First barrier: Second barrier: Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 8
6 Identify two essential features of a person s circumstances and describe the impact these will have on their support needs. The essential features of a person s circumstances may include: family/whānau support. physical condition(s). medical history. significant cultural values. any other aspect. Essential features of circumstances Impact on the person s support needs First essential feature: Second essential feature: Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 9
7 Identify four issues that may lead to conflict with a person and their family/whānau or within your team. For each issue, explain: the situation that might be caused by the issue. the strategy you would use to manage the situation. Possible issues could include: communication breakdown. differences of opinion. personal animosity. expression of sexism or racism. inappropriate voice modulation and use of language. non-compliance with your organisation s policies and procedures. any other issue. Issue Possible conflict situation Strategies I would use to manage this conflict First issue: Second issue: Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 10
Third issue: Fourth issue: Task 1: Assessor s feedback to trainee When the assessor agrees that you have completed this task successfully, they will sign it off on the assessment summary page at the front of this assessment. Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 11
Task 2: Working collaboratively For this task, you need to show that you can work collaboratively within a multidisciplinary team. When completing this task, consider the values, processes, and protocols in relation to working with Māori, Pasifika and/or people from other cultures. Complete all the written parts of this task before asking your observer to complete the observation form. 1 Answer the questions below. What strategies did you use to establish and maintain positive relationships within a multidisciplinary team? What strategies did you use to establish and maintain positive relationships with a person and their family/whānau? What are four support needs you met while working collaboratively with a person and their family/whānau? Examples may include access to information, cultural considerations, advocacy or any other support need. First need: Second need: Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 12
Third need: Fourth need: What two strategies did you implement to manage conflict? Examples may include advocacy, consultation, negotiation, mediation, facilitation or any other strategy. First strategy: Second strategy: Evaluate and review the strategies you used. What went well? Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 13
What improvements could be made? Did the outcomes from using the strategies lead to a positive or negative outcome? Explain why. Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 14
2 Complete the self-reflection and team feedback forms which follow. Team feedback form Get two team members to complete a team feedback form. How did the trainee and the rest of the team maintain a positive relationship with the person and their family/whānau? How did the trainee build trust and rapport with the person and their family/whānau? What are two changes the trainee can make to build trust and rapport with the person and their family/whānau? How did the trainee maintain positive relationships with the rest of the team? What are two changes the trainee can make to maintain positive relationships with the rest of the team? Signed by the person giving feedback : Date: Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 15
Self-reflection form Taking into account feedback from two team members, answer the following questions about your behaviour and communication. How did I and the rest of my team maintain a positive relationship with the person and their family/whānau? How did I personally build trust and rapport with the person and their family/whānau? What are two changes I can make to build trust and rapport with the person and their family/whānau? What two changes did you make to build trust and rapport with the person and their family/whānau? How did I maintain positive relationships with the rest of my team? Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 16
What are two changes I can make to maintain positive relationships with the rest of my team? What two changes did you make to maintain positive relationships with the rest of your team? Signed: Date: Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 17
Observation Ask your observer to complete the observation form. Read the form so that you know what is being observed. Your observer will complete the following observation form and may ask questions about what you are doing or what you have done previously. They may have recently seen you do one or more of these tasks. If so, they can record on the form evidence previously seen, heard, documented or filed. Observation Note to observer: You must have observed the trainee working over a period of time. You need to be confident that the information the trainee has provided in Question 1 and Question 2 is correct, and that the trainee consistently performs to the standards listed in the form below. Please comment on the trainee s performance. The assessor may wish to contact you to discuss this. I confirm that the information provided is correct, and that the trainee consistently performs to the standards listed below. The trainee: Assessor/ observer to complete used strategies to establish and maintain positive relationships within a multidisciplinary team. worked collaboratively with a person and their family/whānau to meet four different support needs. used strategies to establish and maintain positive relationships with a person and their family/whānau. implemented two strategies to manage conflict. evaluated and reviewed strategies to identify any positive and negative outcomes from their implementation. Copy of self-evaluation form is attached. evaluated the behaviour and communication style of multidisciplinary team members and a person and their family/whānau in terms of maintaining Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 18
positive relationships. made two adaptations to their own behaviour and communication styles when collaborating with team members in order to maintain positive relationships. made two adaptations to their own behaviour and communication style when collaborating with a person and their family/whānau in order to build trust and rapport. completed all tasks within the boundaries of their role and according to their organisation s policies and procedures. demonstrated appropriate values, processes, and protocols in relation to working with Māori, Pasifika and/or people from other cultures. Please comment on the trainee s performance in a multidisciplinary team. If you are an observer, please give your details as the assessor may wish to contact you. Observer s name: Signature: Designation: Date: Contact details (phone/email): Task 2: Assessor s feedback to trainee When the assessor agrees that you have completed this task successfully, they will sign it off on the assessment summary page at the front of this assessment. Work collaboratively (US 28984 v2) Trainee Assessment Careerforce Issue 1.1 July 2016 19